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Business Profile

Online Retailer

eShakti.com LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for eShakti.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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eShakti.com LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2,041 total complaints in the last 3 years.
    • 1,229 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04MAY2024, I ordered and paid for a custom dress from eShakti.com, a dress company with previous good reviews. I received this information in the order confirmation -Your order is estimated to be delivered in approximately 2-4 weeks. Any denim or special order products in your order will take an additional 10 days to reach you.On 03JUN2024, I attempted to call eShaktis customer service line to get an *** on my order. When no one answered the phone after many calls, I sent an email. On 20JUN2024, I received a response from eShakti apologizing for the delay and assuring me that my dress was in final checks and being processed.On 06JUL2024, I requested a discount be applied as it was over a month past the promised delivery date. On 08JUL2024, I received a response from eShakti that I would receive a delayed gift coupon once my order was delivered. This was the last time I heard from eShakti. The customer service phone line was also never answered a single time over the course of 2024.I sent additional inquiries regarding the delivery of my order and requesting that a refund be issued on 31JUL2024, 26AUG2024, 14SEP2024, and 07NOV2024. After getting online and reading updated reviews, it appears that, while a few customers have received their orders many many months after placing them, the majority of people simply never receive their orders and are completely defrauded. It has been almost a full year since I placed my order, and I have not received any updates from the company since July 2024. I am reporting eShakti for fraud. I have lost $117.50. Other customers have lost much more. It does not appear that you can currently order on their website, but I still occasionally see advertisements for their company. ******* may have started out legitimately, but they have turned into a big scam that is stealing money from its customers.

      Customer Answer

      Date: 04/30/2025

      Better Business Bureau:

      At this time, I have not been contacted by eShakti.com LLC regarding complaint ID ********.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:03/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several products from their website on June 15th, 2024. I waited a few months before contacting them, as I had ordered before and knew their wait times can be long. However, after several months of waiting, I contacted them to ask if there was an issue with my order. No response. I contacted them several more times in the last six months with no response, and I could not initiate a chargeback as it was too late by the time I contacted them for the first time. Very disappointed as I loved this business and recommended it to many friends.

      Customer Answer

      Date: 04/19/2025

      Better Business Bureau:

      At this time, I have not been contacted by eShakti.com LLC regarding complaint ID ********.

      Sincerely,

      ********* ***********

    • Initial Complaint

      Date:03/19/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 dresses on July 18, 2024. I still have not received the order. When I checked the order, it still says that it hasn't even been created yet. I have reached out to the company and they have not gotten back to me. I tried calling the company today and the phone number reported no longer working. This is not the first time I had a problem with this company. The first order I made took over six months to get and was waiting for it for my son's wedding.

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made two purchases with eshakti on 4/20/2024 for $52.58 and $199.03. After waiting months for the clothing, i reached out and was told on June 12 that there was a delay in production. I requested to cancel the orders and received confirmation of cancelation on June 14. To date, I have not received a refund. I have emailed eShakti multiple times and the phone number listed is no longer in service. I can't chargeback with my credit card because the delay in shipping exceeded the 120 day time limit.

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:

      At this time, I have not been contacted by eShakti.com LLC regarding complaint ID ********.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress on 4/1/24. I was charged $31 (plus I had used a gift card) on my credit card on 4/2/24. I have still not received my dress. I have contacted the company many times over these months via email, and have tried calling but can never get an answer. One time I received an email back saying the fabric had not arrived, but it has been crickets since. I have asked for a refund multiple times to no avail.

      Customer Answer

      Date: 04/13/2025

      Better Business Bureau:

      At this time, I have not been contacted by eShakti.com LLC regarding complaint ID ********.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2/2024 I ordered a custom dress from eshakti and the estimate for receiving the product was 2-4 weeks. I reached out by email in July and November after not having received my dress. The first time I was told it was a delay with the fabric, the second time I didnt receive a response. No one ever answered the phone. I still, nearly a full year after ordering, have not received the dress I paid for.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered clothing from ******* July 2024. I have not received the clothing. **************** is nonexistent. I have called and sent emails with no response. I have read on line that this company is still accepting orders and processing people's payments even though they are no longer in business.

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 5 items of clothing and only received 2. In June I was told they were going to ship, and since then I have not had any correspondence from the company, even though I have emailed, filled out their online form, and called. No refund has been given, and I haven't receive the other 3 items.

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by eShakti.com LLC regarding complaint ID ********.

      Sincerely,

      **** *

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past 10 months I have been trying to get a refund from this company for a product they failed to make and send. I reached out to them through various means; email, chat feature on website, phone, but to no avail at getting a solution. I reached out to my credit card company to dispute claim and they stated that it seems Eshakti strung me along for months stating they would give a refund, in order to pass the 60 day credit card dispute cut off period. They were unable to dispute or get in contact with ******* to pursue issue further. So I have no other recourse but to report them for unprofessional business practices, in hopes that others dont have the same experience as I have had. I have retained my email records where Eshakti stated that they had reached out to our billing team to process your refund. That was the last response I received from them on July 20, 2024. I have continued to reach out via email but have not been contacted again.

    • Initial Complaint

      Date:03/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 dresses from eShakti.com on 12/5/2023. When i didnt receive the order or any update at all on the order, I reached out to them and was able to cancel the order. But after emailing and filing complaints about my refund all year, i have still never received a refund. All of 2024 I still received email ads for this company too. I just now found an article that says the company is out of business.

    This business is not BBB accredited.

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