Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is to make other users aware of the deceitful practices of this business. I placed an order for six items from Good Chop and only received 3. When I called about the missing 3 items I was told that they would not send them and it was only replenish a full order if a full order was missing. I then told them that was not acceptable and I wanted to speak with a supervisor. The "supervisor" told me the same thing and I told them to issue a refund and cancel my account. They are refunding $25.00, which is nothing. The total package was to $ ****** and I only received 12 of the package. Seems to me that these people are thiefs.

  Business Response

  Date: 04/30/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Good Chop Team
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up with Good Chop and had an order in for a small box to be delivered on April 29 for $108.99 (price specified in the email confirmation they sent me). The order arrived in March 25 and my bank account was debited $128.99, $29 more than what they said in their email. When I opened the box, there was no dry ice or cold-pack ice. The box contained only the meats I ordered. The package of three 1-pound chicken breast was not fully sealed, and meat fluids were pooled in the bottom of the box. I called them before the box arrived regarding the overcharge and am waiting the 5-10 business days to see if they actually refund the $20 overcharge.

  Business Response

  Date: 04/02/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 

  The GoodChop Team
  

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like another complaint I read, I ordered a single delivery, just to try the product. A month later, I received another one that I didn't order. I said okay fine, I'll cancel and eat this one. I cancelled online, so I thought. One month later, another one. Went online again and cancelled. I noticed the final button to cancel was not working. I proceeded to call them to cancel and complained about the situation. They said they would cancel and there was no possibility of reimbursement. I let them know that I would be reporting them for it. How many people have this happened to ? Most people won't go this far. They need to be investigated.

  Business Response

  Date: 03/20/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Good Chop Team
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, we joined Good Chop and placed and order for about $100. Order was received and we had about 17 meals (not the one-month supply they advertised) from the order. In February, we were going to place a second order on their website. We made sure it would have enough food for 28 meals and was under 14 pounds (their smallest order). When the order was totaled, it was for over $250 and included "premium meats prices" which were not listed in their pricing. We did not feel the order was worth that much and deleted all the items from the cart as well as our credit card information. We then cancelled our account on the website and thought that was the end of our dealing with Good Chop. A few days later we received an email that our order was being shipped and would be arriving soon. We immediately called Good Chop and told them we cancelled our account and did not place any order. We never received a confirmation of an order and had no idea what they were trying to send us. They claimed we did not cancel our account but that they would cancel it at that time (February 20, 2025, at 3:45 p.m.) When the order arrived, we refused it and told the carrier ******* we did not place an order and to return it to Good Chop. The driver advised that many people were refusing Good Chop orders and that we are not the only ones. It is a federal law that if you receive something you did not order it is considered a gift and you may keep it; we chose to refuse the order. We contacted our bank and they removed the charge from our account and began working on the dispute with Good Chop. On 3/17/25 Good Chop again charged our account...for an order we did not place and do not have. It appears we are not the only people having a problem with Good Chop and their business tactics and we could never recommend them to anyone.

  Business Response

  Date: 03/20/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The Good Chop Team 
  
  

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  We did receive a refund in the amount of $188.99; however, the remaining refund of $25.96 has not been received.  The bank has sent the matter to pre-arbitration because Good Chop told them it was an upgrade to our account (we have no idea what that means) and they did not wish to remove the charge from our account.  The bank advised that all Good Chop had to do was to tell them to refund the amount and they would process the refund.  Good Chop did reach out to us and advised the $25.96 would be refunded to us but it has not happened yet.  As soon as we receive that refund, we will consider the complaint resolved.

  Thank you for your help in this matter.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** *** ******* ******
  
  
  
  
   
  

  Business Response

  Date: 04/17/2025

  We have reached out to the customer directly regarding this matter.

  Thank you

  The Good Chop Team 

  
  

  Customer Answer

  Date: 04/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me and the matter has been resolved.
  They made deposit into our Credit Card Acct. (last 4 digits- #****) $25.96 on 04/18/2025 thereby satisfying our total refund request.
  Sincerely,
  ** *** ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first box came in no problem. Second box never showed up even though it said delivered. They told me they were sending a replacement box that never showed after them telling me three separate times it was still coming. I cancelled my membership and requested a refund. They said I could keep the replacement box as a gift from good chop, except it never showed up.

  Business Response

  Date: 03/14/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The Good Chop Team
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Chop has exploitative and shady business practices. I received a free promo box from a friends link, and didnt realize it was signing me up for a monthly subscription at the same time. Only two weeks later, I got my surprise monthly shipment, without being given a chance to either pick my own cuts and/or opt out of the service. I reached out to customer service by chat today, and the agent refused to help reimburse or solve the problem of this surprise shipment box. Again, it hasnt even been a month since my promo box, and I was not notified I would be getting a box nor given a chance to choose my meats. I was really disappointed in the customer service response, as the agent was snarky and unsympathetic to the situation.

  Business Response

  Date: 03/03/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  
  The GoodChop Team

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15, 2024, I purchased a meat order from Good Chop totaling $108.99. When the package arrived, I immediately noticed that the packaging was inadequate, and all of the meat had completely thawed. Concerned about food safety, I contacted customer service, and they agreed to issue a refund and cancel all future orders.However, on November 10, 2024, I unexpectedly received another shipment of meat for $128.99 despite having canceled my subscription after the initial issue. This charge was unauthorized, and it directly contradicts the companys advertised policy that customers can cancel at any ******* date, I have not received the promised refund for the first order, nor have I been refunded for the unauthorized second charge. In total, I am owed $237.98. Given the ongoing issues with packaging and food safety, we are hesitant to consume any of the products received.I request an immediate refund of the full amount and confirmation that my subscription has been permanently canceled. Please advise on how to proceed.Thank you for your prompt attention to this matter. I look forward to your swift resolution.

  Business Response

  Date: 02/19/2025

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  
  The Good Chop Team

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address the cancellation of my subscription with Good Chop, which I initiated due to my concerns during a phone call on September 19, 2024. During this conversation with a customer service representative, I learned that my recent order, shipped on September 16, 2024, had been lost in transit. According to the tracking information provided by *************** and confirmed in my online account, the package was supposed to arrive on September 18, 2024, but never did.Given these circumstances, I decided to cancel my subscription. The predicament raised significant concerns regarding the quality and safety of the meat I was expecting, especially in light of the shipment issues. The order was intended for consumables, specifically meat delivery, and losing a package with such perishables is particularly unsettling.Unfortunately, no refund was offered for my lost order throughout this process. In an attempt to rectify the situation, I contacted my ******** credit card company to dispute the charge, expecting fair treatment. Much to my surprise, Good Chop reported that the order had been delivered, which led ******** to charge me back for it.Compounding the frustration, the representative from Good Chop should have informed me that a replacement order would be sent out 15 days later despite my cancellation request. Consequently, I escalated the dispute with ******/********, as I was still waiting for a refund for the lost order and felt that Good Chop's responses needed to be revised.The company's actions reflect tactics that obstructed the return of my funds. This and their failure to meet the promised delivery timeframe have compelled me to explore alternative sources for my meat supply. Moreover, if Good Chop did indeed ship an order after my cancellation, it was executed without my consent or prior notification. Therefore, I request the issuance of a credit for the amounts of $388.99, $20.97, and $4.99 charged.

  Business Response

  Date: 11/01/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 

  The GoodChop Team

  
  

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first couple of boxes, almost a year ago now, had the wrong meats and missing meats. It was so difficult to get in touch with them. I had to wait on the phone for half an hour to talk to someone because they would not get back to me through email. I must have sent 5 emails with no response. My two most recent boxes had rotten filets, which was very upsetting considering I paid extra for them. I thought maybe the first time I had this problem was my fault even though I allowed the steaks to thaw in the fridge overnight and cooked them the next day. The second box confirmed that I was wrong, and that they are just selling bad filets. I could tell just from looking at them that they were no good, and upon opening the package I could smell that they were bad.

  Business Response

  Date: 09/10/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The Good Chop Team
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started an account with ********************** on August 25. I set the first order date for a month away. The page refreshed and reverted to an order date within 5 days and would not let me change it.I reached out to good chop on their chat page. A nice person changed the order date for me which then showed October.Yesterday (Sept. 3) I went to cancel the account because I decided I couldn't afford it. After I went through the cancellation process, it told me that I am getting an order tomorrow (Sept 5). It did not show that on my account until I cancelled. Up until then it showed October. I called customer support who were not helpful and said they couldn't do anything to help me. I do not want the order and I want my money back. My credit card is showing a charge of $108.99 as of Sept 1. Very dishonest company...

  Business Response

  Date: 09/06/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  The Good Chop Team