Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Good Chop has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Good Chop

      28 Liberty St Fl 10 New York, NY 10005-1528

    Customer ReviewsforGood Chop

    Online Retailer
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    34 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Karrie S

      1 star

      07/06/2024

      All the Hamburg has copped bones in it. This is very dangerous to consume as it can cause internal bleeding issues that would be hard to find. Please do not order from this place. Find a local butcher!
    • Review from matthew r

      1 star

      06/17/2024

      They sent the wrong cuts. I called customer service and they said they would send a replacement box for free, but never did. I called again and they said the same thing. I called a 3rd time and they said I was getting a refund, but never did. I called a 4th time and they said I was getting a credit for a future delivery. I didnt wait and cancelled the account.

      Good Chop Response

      07/11/2024

      Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

      We deeply regret to hear that you did not receive all the cuts in your order and that our customer service team did not provide satisfactory resolutions. This is not the experience we want for you. We understand your frustration with the incorrect cuts and the unfulfilled promises of a replacement box, refund, and credit. To ensure you are properly taken care of, we have reached out to you privately via email.
    • Review from Hans K

      1 star

      06/03/2024

      First box half cold meat was good, second box room temperature some packages open put in freezer but think I will just throw out ! Supposed to get another shipment when I dont know! Woman I talked to sounded sorry this happened she spoke with Eastern European accent which leads me to wonder???

      Good Chop Response

      07/12/2024

      Hello ****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We are so sorry to learn about your experience with receiving partially cold meat, room temperature items, and open packages in your box. Please know, this is not the experience we want for you and we are here to work with our quality department! To ensure you are properly taken care of, we have reached out to you privately via email.
    • Review from Eduardo F

      1 star

      05/30/2024

      Good chops send an expired chicken, way bad that the smell after being unfrozen was all over the house . Unhealthy. *******
    • Review from Gayle G

      1 star

      05/24/2024

      Second delivery was awful I tried to deactivate my account but did so on final day to cancel order so unfortunately it was delivered. Went to wrong address however I found it still was partially frozen so I was lucky. The steak tips were tiny and tough the steaks were more like sandwich steaks.customer service was unavailable live and learn I guess
    • Review from Brenda C

      1 star

      05/20/2024

      Meat was horrible. I shared it with my family and they ended up throwing it out. I signed up for 8 weeks but I got an email saying a new box was shipped not even 4 weeks later. I don't eat that much meat! I went online and cancelled, followed every step they said and just figured I'd take the loss on the 2nd shipment. I now have a 3rd box coming, I called and the person said I didn't complete my cancelation because they would have sent me an email confirmation. No where on the cancelation process did it say that. This company is a scam company. They refuse to cancel this shipment. Do not buy this scam!!!
    • Review from Patricia J

      1 star

      05/12/2024

      I too received my order half thawed and I ordered the 18 cut package which was not very cheap. Upon logging in on site if only shows the package I cancelled not the package I paid for previously.
    • Review from Chris T

      2 stars

      05/10/2024

      Had a box delivered a day late. Everything was thawed out, nothing under 50. Made a claim for replacement box and was told it would be shipped out in 5-7 business days. I called customer service to complain about the turnaround time on new box and they only wanted to offer refund. So, I canceled my subscription and will try another company out.
    • Review from Sharon M

      1 star

      05/09/2024

      Do not engage with this company. Horrific service and fraudulent activity. Purchased from them and everything came thawed which does me no good. I was told that they would reship. It did not come. I contacted them again and I was told that I would receive a credit. Each time they told me what they would do, I asked for an email verifying their intentions to rectify the situation but the email never came. Huge red flag. I had an option of delivery every 8 weeks. Even though they initially said they would resend and it did not come, they said they would do credit and it did not happen, they had the audacity to send yet another shipment just one week from my last contact with them - weeks before a subsequent delivery was due IF there would have been a successful delivery. They sent this without notification to me - I was out of town - and they CHARGED me for this. I contacted my credit card and filed a dispute which was resolved in my favor. My account with them was deactivated. Phew. The one thing that they did right. So I had nothing to worry about, right? Wrong. With the credit card information that they still possessed on my deactivated account - they charged me again for the amounts in the dispute (no merchandise was ever ordered from them when they never bothered to rectify my initial troubles with their shipment.) With my account DEACTIVATED they charged me yet again for what the credit card company rightfully saw as inappropriate and credited back to me. Now, I have filed another dispute with the same credit card. This time, I must close down that card which is a pain because it is listed with REPUTABLE online merchants with whom I often purchase items. This company has absolutely no SCRUPLES. Do not buy from them. It is a nightmare waiting to happen. If I could give ZERO stars, I would.
    • Review from Bill W

      1 star

      05/01/2024

      Order came partially thawed. Fish on top completely thawed. Beef and pork on bottom partially thawed. Threw fish away . Didn't want to refreeze meat so ended having a cookout to use it up. Completed survey and never heard from company. Of course I cancelled my subscription.not a good first time experience. Too bad because part of order I was able to use was very tasty. Quite disappointing. Wasted money spent on fish.

      Good Chop Response

      05/09/2024

      Hello ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!

      We are sorry to hear that your first box arrived in poor condition, with quality issue of the meat . We appreciate you taking the time to bring this to our attention. Please rest assured that our objective is to guarantee seamless delivery and we will take immediate action to avoid similar occurrences in the future. 

      As our esteemed customer, we strive to provide you with the best experience possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon.
       

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.