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Business Profile

Online Retailer

My Comfy Pant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered five pairs of shorts on 7/9/23. My order confirmation states they would ship in 1-3 weeks. On 7/16/23 I realized I had ordered the incorrect size ( size chart not consistent with US sizes). I requested a cancellation of my order due to this. If I had changed my order (not that it was an option, since I have not been contacted) it would not arrive in time for my vacation. I received a automated reply on 7/16 requesting the order number. The order number is in the subject line. I replied back stating this and put the number in the body of the email. I have sent follow up emails on 7/19 and 7/25 in the same email chain.Their automated reply stated they will reply in 1-2 business days. I received another automated reply that was a regurgitation of the first, asking for the order number. I have no faith in this company or my order, that they already received payment for. I need to cancel my order as requested. I at least need a reply back knowing they are willing to work with me.

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased pants from this company on June 18, 2023. The pants arrived on around July 8, 2023. The pants did not fit and I sought to return them pursuant to the policy on the website. On the website, you are supposed to reach out for a shiping label to process a return. However, after trying to call and email multiple times, no one has responded to me to process the return. There is no way for me to receive a refund, and I believe the businsess may be fraudulent. *************************************************************** Order Number: ******. I spent approximately $80. Thank you.

  • Initial Complaint

    Date:07/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $50 on 2 pairs of pants, they did not fit, had poor material, and was not advertise as described. I have attempted to contact them several times to receive a refund on my order and have not heard back from them. I wish to simply refund my order and get my money back.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 articles of clothing from this company on June 5 2023 totaling $118.93. After a few weeks, I received my pants in the mail they didnt fit at all, they were way too small which was extremely disappointing. After reviewing the companies website, I contacted them through email on four different occasions and as of yet I have not gotten a response. No paperwork or invoice was provided in my shipment.

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of shorts from my comfy pants on 6/20/2023 for the amount the amount of $48.93. I have emailed this company several times regarding my order, which I have yet to received, and I have not gotten any response back. I asked in follow up emails that I have sent for my order to be canceled. I am unable to get a representative on the phone. My order number is ******.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders with this company, one order dated 5/15 in the amount of $48.93 and the second on 5/22 for $57.24. I have sent multiple emails to this business requesting a return with no response.

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 pair of pants to try knowing I would at least return one due to the company stating they do returns so I knew I could try different colors without risk. I ordered these in May order #******. I have contacted them several times a week since my order arrived per the return guidelines with no response to date. I have request a return every time. The pants were not as pictured or advertised and I want to return all $168 of them. I need your help as they will not return my requests and I need a refund.

    Customer Answer

    Date: 08/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pants regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact the company by phone and also emails for over 5 weeks and can not get a response back. I made an order but changed my mind before any shipment. Never heard anything. Now I got my order 6 weeks later, and their website says allow 2-3 weeks. I want to return but I still cannot get a response by phone or email. My order number is ******.

    Customer Answer

    Date: 07/21/2023

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pants regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered to pair of the pull on shorts on 5/24. I never received my order. My PayPal account was charged. I have tried to contact them 4 times and I only get an automated response. No way to contact company because the phone number just gives a busy singnal then disconnects.

    Customer Answer

    Date: 07/21/2023

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pants regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:06/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of twill shorts on May 18th, 2023 paying extra for expedited shipping. ***** tracking: ************* *nd order #: *******I tracked the long process of shipping from store to China post on May 26, 2023. It left ***** and arrived in ***********, ********** on June 9, 2023. There the tracking stops and I haven't received my order.I have emailed the business 3 times and get an automatic response stating I will be contacted in 2-3 business day and never have been-it's been 7 days. I have tried calling the business phone number but it isn't in service. I also have tried reaching out to their sister company, My Comfy Shorts and their number also is not in service.I expect to be completely refunded for items and expedited shipping I paid for and never received!

    Customer Answer

    Date: 07/19/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding My Comfy Pants has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

My Comfy Pant is NOT a BBB Accredited Business.

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