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Business Profile

Online Retailer

Opensky

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid balance in full almost 2 years ago. They kept my security deposit (it was a secured credit card). Have also been reporting to the credit bureaus that I havent paid the entire time.

    Customer Answer

    Date: 05/04/2025

    Better Business Bureau:

    At this time, I have not been contacted by Opensky regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **February 21, 2025 - requested secured card be closed online; expected $2000 refund and verified my mailing address **March 12, 2025 - called to inquire about my refund because I haven't received it, I was told that the check was requested on March 11, 2025, and to expect it any day. Suggested by Monday. verified my mailing address **March 19, 2025 - called again and was told that the check was mailed and to look for the payment any day. verified my mailing addess **March 25 - called again and expressed concerns about all information stating the refund would take 14 to 21 days and usually takes 14 days; however, I haven't received my refund 32 days after requesting the refund. I was told that it could take up to 8 weeks, which is the first time I've heard that timeline. I was then told that the refund was issued on March 17 and I should receive it any day. I've received emails that the bill is ready, the online account is reflecting a payment is due April 14, 2025. I am concerned that Opensky is trying to hold the funds to withhold annual fees that would become due in April. I've requested the refund in sufficient time and should have had it by now, but I'm continually being told different information with each call to customer service. I am upset by this because I attempted to make a split payment but the outdated website would not allow dual payments (2 separate bank accounts) and I was immediately charged a late fee. It's frustrating that this company can continually provide conflicting information without penalty.

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 22, 2025 i preauth ****** to hertz to rent a car which i canceled so it the hold on my credit card is still showing and opensky refused to remove this pending charge over the 30 day expiration date. ***** said it's not even in their billing system and to contact opensky.

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my OpenSky account at the end of 2024. This was due to the inability to increase the secured credit line. The company did not close my account and instead retaliated leaving it open and creating a derogatory trade. This was an account secured by my own dollars and I owe nothing. The organization has employees that do not speak English well. Therefore, creating a language barrier. I want this account closed and zeroed out and put in good standing.

    Customer Answer

    Date: 04/13/2025

    Better Business Bureau:

    At this time, I have not been contacted by Opensky regarding complaint ID ********.

     

    The business continues to retaliate and sabotage my credit. No response received. I just want my credit fixed and this account closed and zeroed out.

    Sincerely,

    ********* *****


  • Initial Complaint

    Date:03/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account Information: ********************** CBNK Account Number: ****************Date Opened: 03/28/2019 Balance: $ ****** Pursuant to 15 U.S.C. 1681s-2(a), data furnishers are prohibited from reporting information that is inaccurate or misleading, including incorrect charge-off dates. Re-Aging Violations (12 CFR *******) oUnder 12 CFR *******, debt collectors and creditors cannot re-age a delinquent account by changing the original charge-off date to a later one. If this has occurred, it constitutes illegal re-aging. Request for Immediate Action: Investigate and correct the inaccurate charge-off reporting. Provide verification of the correct charge-off date from the original creditor.Remove or update any incorrect information per 15 U.S.C. 1681i(a)(1). If this inaccurate information is not corrected, I am prepared to escalate this matter to the ************************************ (****) and take any necessary legal action to protect my rights. Please provide this information in writing within ************************************************************************************** verification is needed, please let me know promptly.

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ******** *************************************** ************ ********************* 02/18/2025 ******************************************************* Subject: Dispute of Inaccurate Information on My Credit Report To Whom It May Concern,I am writing to formally dispute inaccuracies reported on my credit file. The Fair Credit Reporting Act (FCRA) and Metro 2 compliance guidelines require that all information reported be complete, accurate, and verifiable. After reviewing my credit report, I have identified inconsistencies regarding an account reported by Open Sky that the account number partially displayed as ******************** following inaccuracies have been noted:Discrepancies in my payment history between different credit bureaus.Incorrect late payment reporting (30-day and 60-day delinquencies) that do not align with the account's actual payment history.Inconsistent reporting of my account type as "Credit Card" versus "Revolving Account."As per Metro 2 compliance and the ****, I request an immediate investigation into these discrepancies. If the information cannot be verified with proper documentation, I respectfully demand its removal from my credit ********* assist in your investigation, I have attached copies of my credit reports highlighting the disputed information, along with any relevant supporting documents. Please correct or delete the inaccurate data and provide me with an updated copy of my credit report reflecting these ********** required by law, I expect a response within 30 days from the receipt of this letter. Please confirm your receipt of this dispute and provide me with written confirmation of the actions taken.Thank you for your prompt attention to this matter. If you require further information, I can be reached at the contact details provided above.Sincerely,******** ********

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against ******** regarding inaccurate reporting of my payment history. Reported false information Open Sky has reported that my payment history is not good; however, I have consistently made my payments on time. My records indicate that I have never missed a payment.

    Customer Answer

    Date: 03/11/2025

    Better Business Bureau:

    At this time, I have not been contacted by Opensky regarding complaint ID ********.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened up an Open sky account a couple of years ago and they do things that is not right just like they went in my account onthe beginning. I dont want it took $35 saying that that is a yearly fee yesterday yesterday my payment was due it slipped my mind to pay it so I called in this morning. They said they dont give ****** So sinceI forgot to make a payment yesterday that they gonna charge me another fee on my money money that I put $300 on this card. They havent gave a dime thats my money they get to collect fees off of my money they get to charge me late fees a yearly fee they have since I had this card they havent updated anything. They havent sent me my money back they said I have to close account and if I close the account they have to pay report it to the credit files and then my credit would be messed up. Was it than it isnow? Could you please help me Out. Thank you

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave open sky $200 for a secured credit card and was told I would get my card in the mail in 2 weeks back in April. After a month I called and asked for a replacement card since mine did not arrive and they said they were unable to send a new one. Shortly after this they tried to bill me for the annual bill and when I called and tried to cancel they were unable to do so and I still have no received my money back into my account. Two weeks ago just before thanksgiving I finally received the card in the mail and upon going to their site it showed my account had been cancelled, yet I still have not gotten any money back. All I want is for the card to be removed from my credit statement and if possible to get my money back but honestly I just assume the moneys gone since everyone seems to have trouble with this scam of a company

  • Initial Complaint

    Date:11/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I.m file dispute against opensky on the pass due amount and unnecessary charges and request to change my due date 16th to 25th of each month **** to do payment on the account to bring it current....ASAP.

Opensky is NOT a BBB Accredited Business.

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