Complaints

This profile includes complaints for The Farmer's Dog, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Farmer's Dog, Inc.

  214 Sullivan St New York, NY 10012-1354

  
• 

  The Farmer's Dog, Inc.

  201 Varick St New York, NY 10014

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog got wicked sick from this product salmonella poisoning and panic do not recommend this foot if you want your dog to live . She is so much better off it

  Business Response

  Date: 04/18/2025

  Hi ***** we're truly sorry to hear that your dog hasn't been feeling well. We totally understand how concerning it can be to see our beloved companions not feel their best and we're here to help.
  
  We want to assure you that we take these reports very seriouslynothing matters more to us than the health and safety of the dogs were trusted to feed. For added peace of mind, it's worth noting that we operate under a positive release program. This means our food never leaves our kitchen until it's cleared with negative results for every pathogen we test for through a third party lab, including Salmonella. We adhere to the highest **** standards to bring your pup fresh, human-grade meals you can trust.
  
  While were truly glad to hear that Arya is feeling better, wed still appreciate the opportunity to discuss her experience further and offer any continued support you might need. One of our specialists has reached out, so when you have a moment, just let us know a good time to connectwere always here to help!
  

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answermy Here]my dog got sick from the food pancreatitis and ****** stool this all stop when she stop eating it, I read other reviews that dogs passed from this , this is unacceptable and I want reimbursement 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started ******** Dog subscription and immediately cancelled--price swapping!This is weird stuff:- I started my subscription for $69.30 and was given a 50% discount for first order so I was charged $34.65.- I subsequently received the below receipt. Note how the meals total (ergo subscription) was changed to $85.63 instead of $69.30. The discount was 'correctly' taken off at $52.94) instead of the original 50% making it look great where in fact they nefariously increased the price of the subscription:Price Breakdown:Meals Total: $85.63 Discount: -$52.94 Shipping: FREE Taxes: $1.96 Shipment Total: $34.65 This is in addition to not know what is the exact amount of the order until AFTER you pay...

  Business Response

  Date: 04/18/2025

  Hi **,
  
  We appreciate you reaching out about your experience. We apologize for any confusion that may have occurred, as we value clear communication.
  
  Although we operate as a subscription service, our trial order is intended to provide your pup with the opportunity to adjust to their new fresh food diet before recurring shipments start. To ensure full transparency, we outline all order details, including daily pricing and selected delivery frequency, under the 'Order Summary' section of our 'Checkout' page before finalizing your purchase.
  
  Were committed to ensuring that our service meets your expectations. That said, a Specialist has reached out directly to provide more information and clarify any concerns regarding our subscription and trial period. We're always happy to provide any support we can. In the meantime, please dont hesitate to give us a call or email us at *************************************************************** with any further questions we're here to help.

  Customer Answer

  Date: 04/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As you see, the business' response gives no indication of the bait and switch practice detailed in their receipt. This is illegal. I have taken steps to address that with our Attorney General.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** *******
  
  
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try the food. Next thing I know less than 2 weeks of receiving a month supply of food they automatically charge my account $118.21 for another delivery. I did not authorize as I was still under the free trial and was seeing how my dog liked the food. When I told them they would do nothing so I went to my bank who placed a Fraud alert on that card causing a reissue. When I continued to expedite this refund from company I was advised by supervisor ****** in writing that they processed the refund, it does not matter if it was rejected they will not process via another card. IT was their fraudulent purchase unathorized that caused the fraud in the first place causing me great pain to amend all my monthly billing items. I am owed $118.21 and have offered to provide bank routing/account or my new debit card but am met with refusal.

  Business Response

  Date: 04/08/2025

  Thank you so much for providing us with your feedback, **** ****. Were here to help and provide clarity!
  
  Though we operate as a subscription service, your first trial box is designed to give you and Doobie time to try the food and fully transition to a fresh food diet before we begin sending full boxes. We time orders to arrive at your door right before you run out, but we also need a few days to prep the orders after billing too; this is why your card was charged.
  
  We deeply value transparency and strive to provide a clear summary of your order details at checkout, along with reminders about upcoming cutoffs, to help avoid any unexpected charges or deliveries we sincerely apologize if this was not clear and we appreciate your feedback.
  
  As for the refund, weve processed the refund to your original payment method, and one of our specialists has contacted you directly to offer further guidance and support. All that said, were always here for you both if you have further questions, just reach out to us at ********************************** and well be more than happy to help!
  

• Initial Complaint

  Date:03/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my order of The Farmers Dog beef recipe on February 24, 2025. On March 15, 2025, I was notified to discard all beef packages dated on or before March 9, 2025 due to excessive moisture. By then, my dog had already been consuming the food. On March 19, 2025, my dog was diagnosed with acute colitis and pancreatitis and incurred $800 in vet fees.Despite multiple attempts to contact The Farmers Dog, they have failed to take responsibility or offer a resolution. My dog remains sick a week later. I have found multiple reports online of other dogs developing pancreatitis after consuming this food, indicating this may be a widespread issue.Desired Resolution:1.Refund the affected food and vet fees.2.Provide clarity on how they are addressing the quality control issue and the fat content concerns due to moisture.3.Take accountability for the harm caused and improve transparency in their product labeling.I have reported this matter to the *** and **** for further investigation and will continue escalating if necessary.

  Business Response

  Date: 04/03/2025

  Hi *********,
  
  Thank you so much for reaching out we're truly sorry to hear that your pup has been feeling unwell. Please know that one of our specialists has reached out to offer support, and we're here to provide additional clarity you may need during this time.
  
  Our recent email to you reflects our commitment to delivering the best experience for our customers. Some of Wednesday's beef packs missed one of our extra, voluntary quality checks before shipping - we saw higher moisture than wed like and should have been retested before sending it to you. That said, the food appropriately passed our safety testing against bacterial pathogens, and met our rigorous human-grade food, ingredient and safety standards, and pet food controls.
  
  For peace of mind, note that we operate under a positive release program, which means that our food must meet rigorous safety standards and is unable to leave our facility until it has been cleared with negative results for every pathogen we test for through a third party lab. We reached out because from a quality perspective we are focused on attaining the ideal balance for every pack that were after.
  
  All of our recipes are formulated by our on-staff Board-Certified Veterinary Nutritionists to ensure they are complete and balanced across all nutrient levels, including fat. Additionally, we are not a high fat brand, and nothing is unique about any of our recipes that would create dietary-induced pancreatitis.
  
  Your dogs health and well-being is our top priority, and were here to offer our support. We hope to connect with you soon to continue assisting you further.
  

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am formally rejecting The Farmers Dog response.
  The food my dog consumed was dated February 21, clearly falling within the recall window they later identified in an email sent March 15, advising customers to discard beef packets dated on or before March 6. By that point, my dog had already eaten the food and vomited within an hour. This wasnt just a mild reactionit was immediate and alarming.  My dog then 2 more episodes of vomiting and had 4 days of loose stool.  My Vet confirmed pancreatitis in a previously completely healthy dog.
  Whats more frustrating is the way The Farmers Dog handled my concerns. Their response was dismissive, lacked accountability, and forced this escalation to the BBB. They did not acknowledge the timing issue, nor did they offer any meaningful resolution. Their follow-up felt more like denial than concern for my dogs well-being.
  Their brand markets itself as a personalized food company, but this experience shows that they are not equipped to serve all dogs, nor do they truly customize the nutritional profile with adequate transparency. The moisture-heavy food hides the actual dry matter fat content, which is critical for pet owners trying to make informed decisionsespecially for dogs sensitive to fat.
  Their handling of this issue has been unacceptable. I am rejecting their response in full.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *****
  
  
  
  
   
  

  Business Response

  Date: 04/16/2025

  Hi ********* and ****,
  
  Thank you for taking the time to share your concerns with us in greater detail. Please know we remain fully committed to continuing this conversation with care, transparency, and meaningful support.
  
  We want to make sure to clarify a few very important points regarding your note above. The email you received was not a recall. The product passed all safety standards for both pet and human food, and all our testing for pathogens and toxicity. Additionally, we hold ourselves to high standardsnot only for safety, but also for texture and overall experience. Our desire to replace your packs comes from an abundance of care for your experience. The moisture test in question is entirely voluntary, and moisture has no implication or connection to pancreatitis.
  
  The recipe options we present are appropriate for healthy dogs and dogs with certain ailments, but not all dogs with all ailments. Our questionnaire explicitly asks if a dog has any of the health issues for which our nutritional profiles may not be appropriate. Moisture levels are not meant to hide fat levels, and the way we show our nutritional profiles, including fat, is not a choice but a regulated requirement to list and describe the way we do. The moisture in our fresh food is naturally within the standard for any non-dry product (like canned/wet/frozen foods). The varying fat levels across all of our recipes also fall within the range of product lines from other veterinarian recommended brands, especially the canned or wet products, as well as what is generally accepted as safe for healthy dogs according to the ************************** 
  
  All this said, we are very sorry to hear about your experience and that we failed to build the trust in us that we know you deserve. Our veterinary team is always available to connect directly with your vet to discuss this in more detail. We regularly collaborate with veterinarians to help them better understand how to interpret fresh food labels, and time and time again, they tell us they feel confident in our recipesincluding our fat levelsafter speaking with our on-staff experts.
  
  Our door is always open, and were glad to have connected with you directly to offer further support. Were here to helpand most importantly, were wishing Wednesday a swift and full recovery.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doubled my order and delivered it twice without my authorization. $500 for dog food!! After reading the complaints here, they are flat dry well know for ripping people off and over charging. I emailed right away and they offered no help. ******** company!

  Business Response

  Date: 03/17/2025

  Hi *****, thank you for reaching out and sharing this experience with us. Transparency is our priority, and were so sorry to hear of any frustration caused Were here to help.
  
  After further investigation, some recent updates in your account may have led to an additional delivery. While weve gone ahead and refunded for this order, we apologize for any confusion when making changes to your account online.
  
  If you ever have any questions about making updates to your account, were always here to help. in the meantime, a specialist has reached out to you directly to offer further assistance!
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my name and all my private info such as my CC removed from their website. It has been 3 months I did all the paperwork to request this from them and I tried to get the company to remove it, and they don't. I switched up my personal info so as to not have it "out there', but I can not delete it on my own, they have to do it. They say they will do it, but it doesn't get done and my info is still in the "settings" section on their website. I want them to remove my info COMPLETELY and I am hoping by complaining to the BBB they will do it once you contact them. I never ordered from the farmers dog, but did set up an account because I thought I was going to order from them but the price point was too high. Thank you, **** *******

  Business Response

  Date: 02/21/2025

  Thank you so much for reaching out and bringing this to our attention. We truly appreciate the opportunity to connect with you directly to address and resolve your concerns. Weve also sent over a confirmation email to confirm our team is processing this request. 
  
  Please don't hesitate to reach out in the future if there's anything else we can assist with. We're always here to help!

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a first order and used Apple pay. The web site created an account, illegally captured and saved my credit card information from ***** pay and signed me up for a subscription I never requested. I NEVER sign up for subscriptions as a matter of course. These practices are unacceptable.

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******-******
  
  
  
   
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog ate this food from farmers dog and suffered from pancreatitis She could have died The fat content in this food was the cause of her illness as per my vet

  Business Response

  Date: 02/06/2025

  Thank you for sharing your concerns with us, ********. While we know how distressing it can be when your dog isn't feeling well, we're glad we were able to connect with you about your experience, and hear that Cortana was doing much better. We want to reassure you that Pancreatitis is a common diagnosis that can be caused by many non-dietary factors and there is nothing unique about any of The ******** Dog's recipes that would be creating dietary-induced pancreatitis. We're always here for you and Cortana if you have any additional questions or concerns.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel this company needs to explain more it details at check out how much of the product you are purchasing. At checkout it will say you are getting a 14 day supply. To most people 14 days equal 14 packages. Instead you find out after ordering nope it means 7 packages. They 100% overcharge people for this food. They need to explain 14 days of food is only 7 packs not 14 packs. I will never order from this company again as this is a very scammy and shady thing to do. Now I have looked into this company more and others have this complaint as well as other complaints. It's just not right for them to wait until after the order is already paid for to put how little they are actually sending you. The company needs to make sure they are advertising correctly and charging people what the food it worth and ***** for 14 packages of food is not it.

  Business Response

  Date: 01/31/2025

  Hi ********* thank you for reaching out and sharing your feedback. We apologize for any confusion, and we're happy to further clarify. Our trial delivery is designed to offer 14 days of fresh food for your pups to try as they transition to a fresh food diet. Since we tailor portion sizes based on your pup's specific needs, the number of packs you get will match their individual portions. For example, if your pups are each having pack per day, 7 packs would last for the full 14-day trial. While we hope that helps clear things up,  one of our specialists has reached out to chat more about your experience. Were here to help!
  
  

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Ok then you need to update your website at checkout. More clarification is needed on this. Multiple people online have also said this. It is a ongoing issue for your company from what I have read. This is a scam.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *****
  
  
  
   
  

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didnt know this was a big deal and others had issues with their dogs getting pancreatitis from This food until recently. Filing this to help prevent other dogs from nearly dying.

  Business Response

  Date: 12/27/2024

  We're so sorry to hear that your experience with our fresh recipes didn't meet your expectations, and we appreciate you bringing this to our attention. We hope it's reassuring to know that our recipes are formulated alongside our on-staff board-certified nutritionists to meet *****'s complete and balanced standards for dogs, all while maintaining a comparable fat content to the leading kibble brands.

  With this in mind, there are always considerations to be made for dogs with underlying health conditions and/or breed predispositions to certain diseases. For this reason, we always encourage customers to speak with their vet prior to transitioning to a new food source to ensure it's suitable for their dog's individual needs. We also outline this guidance on the *** page of our website (*********************************************).

  All that said, if you're open to chatting with our team about our fresh recipes, please be sure to reach out to us at *************************************************************** and mention this review we'd be happy to connect you with a specialist so they can answer any questions you or your vet might have.

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You may want to check your "nutritionists" qualifications. I am a Registered Dietitian and after reviewing your macronutrient ratio, it is beyond evident you have an excessive and dangerous amount of fat in your recipes. You are killing dogs. You nearly killed ours. All we want is our vet bill paid for and/or a refund for the food we purchased from you- and if you could please change your recipe so other dogs don't die, that would be great.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 01/03/2025

  We're so sorry to hear that your dog was feeling unwell and we want to address the concerns youve shared, as theres unfortunately a lot of misinformation circulating about pet nutrition.
  
  Pancreatitis is, sadly, a common condition that can occur regardless of diet, but there is nothing unique about the fat consumption on any of the *** recipes that would lead to dietary-induced pancreatitis. Some of the most commonly vet-recommended kibble brands have products with fat content higher than any of our recipes. People who might be unfamiliar with how to interpret fresh food formulations compared to traditional commercial pet foods can lead to misunderstandings about fat content in our recipes. 
  
  Our recipes are developed by multiple on-staff board-certified nutritionists and we employ both **** board-certified nutritionists and Board-Certified Veterinary Nutritionists. All of our recipes are 100% complete and balanced according to ***** and fall within *** guidelines for fat. We also offer a variety of fresh recipes, including lower-fat options, and are always happy to share more information on our offerings. 
  
  Although we were able to speak with you directly, wed love to further connect with you and your vet regarding fat analysis and comparisons. Definitely let us know if theres anything more we can help with. Please dont hesitate to reach outwere here to help!