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Business Profile

Online Retailer

Valanio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 131 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two dresses from this company based on the estimated date they would arrive. They did not arrive in time so they are no longer needed. I tried to return the merchandise and when I go in to fill out the return information, it says they can not find my order number or my email address. I would like to return the merchandise and get a full refund. Thank you.

    Customer Answer

    Date: 05/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by Valanio regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 Dresses do not fit and the 4th has not been delivered. I am unable to contact customer service for a return authorization since the web address provided on the sellers website does not exist. I have no way to contact anyone from this company. I would like to receive either a store credit or a credit to my credit card.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an outfit online from Valanio on 03/01/2025. I paid $59.99 plus $15 shipping. The site said that it was being shipped from **************. It took about two and a half weeks to receive the outfit. I ordered a size small. They do not make extra small. The outfit did not fit at all. I notified customer service at ********************** (they require you notify customer service before returning any merchandise). They responded within a day or two offering to pay me $10 if I would just keep the outfit. At this time I started researching this company and found that this is what they do. They offer you money to keep the outfit instead of returning it. The BBB has given them an F ranking. I responded to them that I wanted to return the outfit and get a full refund. Their reply was to offer me $20 to just keep the outfit. I again responded that I wanted a full refund and to return the outfit. Their last response was a final offer of $26 and keep the outfit or I could return the outfit at my expense. The address to send the return is in *****. This outfit does not fit and I will never wear it. I have emails regarding this whole interaction of you need to see them.

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two weeks ago I ordered an outfit from Valanio **** online. My husband had placed orders with them twice and the product and service was satisfactory. My order arrived within a week but the quality was not to my expectations and the shorts, a size large, were way too small. Although the company advertised itself as made in the ***, the package came from outside the ** and the return company address was ******. There was no return information in the package and no tags on the clothing as to how to return it. No phone numbers. I went to this website (too late to read the negative reviews). I emailed them seeking some sort of return paperwork. They emailed me back offering to exchange for a larger size. They declined and counteroffered $8 (!) and I could keep the item. I will be pursuing this with my credit card company. I have copies of the emails but not sure how to attach them to this document.

    Customer Answer

    Date: 04/21/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Valanio has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for items and they were not delivered or received. I cannot contact the company. They debited my account for the money.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/13/25 I submitted an order for 6 dresses amounting to a total of $314.94. The online order form appeared to give a choice of a credit card payment OR a ****** payment. I submitted the order, received an email confirmation and a pending charge appeared on my credit card account. Three days later the credit card charges were still showing as pending. I checked my order again and it appeared that ****** was awaiting approval for the purchase, so I concluded that ****** was the only option for completing the order. I logged in and authorized it in ******. Now I have a duplicate order and TWO pending charges on my credit card account. I emailed ******************* to cancel the duplicate order within 24 hours. I received no reply by email, but a message appeared in my ****** account giving me another email address and asking me to explain the problem, which I have already done. Now Im seeing from other BBB complaints that this company is a scam and the clothing is of poor quality, not as it appears in pictures online. I want both my original order and the accidental duplicate order cancelled and my credit card charges reversed.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 2 outfits were of very poor quality and did not fit well. I want to return them for a full refund.

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible quality - sizing was all out of wack - this company should not exists

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Valanio has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Valanio will not provide me a full refund. My attachment includes my order placed on 2/1/25, my email to their customer service on 2/25/25, all other emails back and forth with them on the return, and then final email for me to return the item, if I insist, to an address in *****. I also included the About Us page on them stating they ship from *********** and their return policy, which was not offered this way.They also show a private NY address on their website. I believe this company is a ****. I placed the order through them when using ********. ******** and ****** should remove this company from their websites.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with ******* January 22, 2025. February 7th I asked about when this will ship, they informed me the skirt set was out of stock. And will refund me for that, and ship other item. On February 26th I told them to cancel order the tracking info did not work. I'm thinking I'm buying from a ************** made in the *** company. The tracking showed ******. Received item the February 27th. Contacted them March 1st, item did not fit, they responded it couldn't be replaced and I have to pay for shipping back. I replied what is the address to return. March 3rd they are asking me to send $15 via ****** and they will send me a larger size.....well it's too big for one, just want to return and get my money back. $101.98. Waiting for response. They only respond around 3:30 am ET

Valanio is NOT a BBB Accredited Business.

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