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Business Profile

Online Travel Agency

Agoda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

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418 Customer Reviews

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  • Review from Nancy B

    1 star

    02/21/2025

    They lied to me when I was booking my rooms. They said I could have a 2 queen sized bed room. When we got there the hotel doesn't even HAVE 2 queen sized rooms!!They charged us for something we didn't get.
  • Review from Charles N

    1 star

    02/19/2025

    Agoda is not reliable. We booked a hotel with them for Feb. 13, 2025. We found out 5 days before the trip, on ******, that the hotel was permanently closed. No indication from Agoda and, to make matters worse, they tried to take the payment out of my account. SCAM??
  • Review from Anthony F

    1 star

    02/18/2025

    Agoda took our money and has been fighting our disputes in our credit card! The link they sent us to check into our short term rental states sorry we were unable to find your reservation. We tried calling we tried finding help onsite at the property. No help. We were forced, after several hours, to find somewhere else. Agoda continuously says we provided instructions, but the link they sent through their app said we had none! Then why did I pay?!??! Do not use this company!!!!
  • Review from Ronald G

    1 star

    02/18/2025

    DO NOT USE THIS COMPANY! They have terrible customer service and will not refund money that is due. STAY FAR AWAY!
  • Review from Sarah S

    1 star

    02/18/2025

    We had a reservation for a hotel but unfortunately had a sudden death in my family so had to cancel the reservation. I called the hotel and they said they were willing to cancel at no cost to me, but because I booked through agoda I had to cancel my reservation with them. Agoda then said the hotel was insisting on charging me the full reservation amount. I explained that the hotel said they wouldnt charge me. Agoda did not respond. Terrible customer service and terrible business!!
  • Review from rob v

    1 star

    02/06/2025

    Listen to all the other reviews. STAY AWAY!!! We made a booking and booked 1 room for 2 nights and it was showing fee cancelation to a certain date and when I say the Credit Card it showed 2 room booked. We cancelled both. When we called they said no cancellation, so either we misread or it was their fault, either was we stated regardless we only booked one room and they said two. I said ok, doesn't matter who is right, nor who made the mistake, just give us the one room and we will pay and cancel the double booking, they said we can give you money or a room since it was cancelled, I was like how ethical is this. So no room and no money and they will just rebook the room. Youi will get a different agent and they will tell you different things and always say have the hotel agree and we will refund lol. the hotel can't agree, the hotel can';t do anything, it was not booked through them and they know this, but they just tell you anything to get you frustarted. I will make a review on every site. As you can see this is not just me, they have a long track record. If i could give zero or minus stars I would.
  • Review from Grace K

    1 star

    01/29/2025

    STAY AWAY FROM THIS COMPANY!3 days before my wedding they canceled my hotel reservations. I reserved 8 rooms for guests who are coming from out of state. They made a mistake in the reservation with NO notice ahead of time to let us know that there was any issue. We would not have found any of this out through the company, we just so happened to have reached out to the hotel to pay a different fee/upgrade and were informed by the hotel staff that our reservations had not been made correctly. The final straw was them dismissing their part in the reservations not being booked correctly and just offering a refund instead to end the interaction. After refunding us, we have now had less than 3 days to rebook rooms for our guests and find our OWN solution to Agoda's mess! Please, for your own peace of mind, do not use this booking company.
  • Review from Victor W

    1 star

    01/29/2025

    **Complaint: Racist Behavior at ************************, *************I am writing to file a formal complaint against Hotel 10 on Chef Highway in ***********, regarding the racist behavior of the owner during my stay, which I booked through Agoda.On the third day of my booking, I was abruptly forced to leave the hotel by the owner, who exhibited blatantly racist behavior. This incident was both shocking and deeply distressing. Despite contacting Agoda, the booking platform, no substantial action has been taken to address this issue. I have made multiple attempts to rectify this situation with Agoda, but no reasonable or just solution has been ********** stay was marred by an unsettling atmosphere and subpar service from the beginning. The owners unjust and offensive behavior was the final straw, and such treatment is unacceptable.Given the severity of the situation and the lack of response from Agoda, I am requesting a 100% refund for being put in an uncomfortable discriminatory situation. I urge the Better Business Bureau to take immediate action regarding this matter to ensure that no other guest has to endure such treatment.Thank you for your attention to this serious complaint.
  • Review from Paris C

    1 star

    01/27/2025

    Booked a hotel. I called to check everything with the hotel the day before travel and was informed that I did not have a reservation. I had all copies of the reservation but the hotel never got anything. They could not accommodate my stay, I spoke with Agoda and their customer service was horrible. They called the hotel and gave them such a hard time, the hotel called me to apologize quoting they knew I must be having a hard time speaking with them trying to rectify the problem. I asked to speak to a manager at Agoda and was told I could not until the issue was resolved. I was baffled because how could you not converse with a manager until you no longer had a problem? They sent a message and said they could not resolve my issue, but that they could cancel the reservation and give me credit for 19 Agoda cash dollars but still took the money off my card. I have been charged over $1100.00, the room was only $360, and no I have to file a dispute with my credit card company. Do not use these company
  • Review from Marie L.

    1 star

    01/02/2025

    Agoda bad customer service lied to customers take your money no service this company should not be in business I live in ******* the hurricane interference with my trip Agoda refused to cancel my reservation to the hotel refused to give me a cancellation letter to provide to my credit card company they gave me running around I provided the airline information to them still nothing do not make any business with Agoda use other reputable company zero rating

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