Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid $250.00, then they called me to tell me there wasnt any room on the flight back, I would have to change it and then the flight ended up being upcharged to $498.76 I asked for a difference between them and what the spirit website said and they said they couldnt price match. I think the original price of $250.00 is false advertising.

  Customer Answer

  Date: 09/20/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Click2book.us has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked flights to ***** for this summer using this service. I received a confirmation email from them with all of my information correctly displayed in the email. I then received over 5 phone calls and multiple emails trying to increase the cost of what I had booked. I would not pay additional money as their prices would be more than what I could get from other sites. They said one leg of my flight could not be booked. I was fine with a refund. They would not provide one. They said cancelation fees would apply. But my flights cant be booked so how could there be a cancelation? There is nothing booked. Their calls go in circles and they only want more money.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This trip was planned three months in advance.Purchase 6 tickets for a value 5000$ . When looking on American Airlines website, we found out that our purchased tickets seats was not confirmed but pending. 24 hours before the trip we went to the airport to solve this mess.AA cancell the purchase and reissues new tickets but we had to pay them again. AA said that Click2book shoud refund you . No news at this point , We will have to run after our money. Click2Book is carrying IATA logo on there website. We thought this was safe to deal with them. Wrong! No protection for honest consumers...*************************, ******

  Business Response

  Date: 03/30/2023

  Dear Passenger,

  We do apologies for the inconvenience caused to you due to cancellation of flights.

  As we reviewed the transaction history, these tickets were issued on our corporate card and been cancelled by the airlines due to verification, as you mentioned you paid for the flights again and they refunded the previous ticket amount to our corporate card, we are still waiting for the refund to be processed, once will receive the refund from airline will contact you for further details to process the refund.

   

  We request you to provide ** a time window of 7 to 10 business days so we will review the details and work accordingly.

   

  Thank You 

  Support Team

   

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This refund should have been done a month ago. Totally  unacceptable.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have booked a flight ticket with Click2bok.ca on September 11 2022 from ******** to ****** for ******* ******** dollats. Departure date was November 5th, 2022. On November 3, 2022 a hurricane hit the island of ******. Therefore the airport was closed and they are still on clean up at this time. On November 2, 2022 I communicated with ma agent ***** and asked for a reshceduling of the ticket for a later date but it seemed no possible so he offered me and sent me a voucher for the amount I paid for my ticket. So for exactly, 8 hours on November 4, 2022 I tried to schedule a flight to ****** for December that I saw on their web site for ******* and wanted to apply my voucher of ******* to the new purchased. I talked during that day to *****, *******, ****, *****, and the list goes on. They threatened me, hung up on me, asked for an extr ****** and then ****** and then 401 and then 575 more thant I already paid (*******) SO with all the intimidation and threatening discussion from them I gave up for the day.The net day, I tried again and I got the same treatment. Bullying threatening and trying to steal more money. They told me I had purchased a Flexible ticket therefore I need to buy the same thing from American Airline, that AA will not go down in classes. I called AA and they explained to me that that is exactly what is a flexible ticket you can change destination, dates and class that is what a flexible ticket. So I asked for a proof of that to the seller they told me they do not have to provide that i should know. Then I was told the reason of the difference in prices for the extras is the taxe that change from one trip to the other and one place of departure to another. So I went on the website of AA and the taxes are all very well described. Then I get hungup on.How can this be tolerated. I just want to get what I paid for. I no service is rendered to me this should be considered theft and is a felony. I just want a flight ticket which I paid for

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Click2book.us regarding complaint ID ********.
  
  Sincerely,
  
  *********************************
  

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 8/24/2022, Click2Book.us charged us an additional $198 for 4 passengers totaling $792, because Air Canada changed flight that couldnt meet our next Air Canada connection. There is nothing in contract that says customers will be penalized if AIRLINE makes changes, This is unjust when customer is at mercy of airline and in no way at fault. Requesting refund of $792. ********************* was our agent. Thank you.

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  

  On 8/25/22, we cancelled the **** card we used to purchase plane tickets for 4 passengers. We paid Click2Book.us on 1/31/22, in full.

  We were never contacted by Click2Book about the 2 involuntary flight changes that occurred between 2/1/22 - 8/23/22 because they input the

  wrong email address, as well as THEIR phone number, into our contact info. Air Canada had to completely rebook 1 week before our departure. AC 

  said involuntary flight changes are always free, yet ********************* still tried to extort $792 from us for airlines' changes. In 5 texts on 8/25/22,

  ***** threatened to withhold our tickets if we didn't pay the surcharge. We resolved their lies and incompetence by cancelling our credit card and

  dealing directly with Air Canada. I've kept all texts and paperwork if needed by BBB. 

  Thank you, ***************************;

  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a flight ticket on May 20th 2021, I paid 1409.86$. The flight ticket was from July 31st to sept 11th. For urgent reason(death of my dad), I had to cancel the flight. And they said they were going to reimburse me 733.03$ which they did( thank you!) but after that I had taken a flight insurance with Manulife. So they were supposed to reimburse me the rest, but they needed a proof that I really cancelled a flight with ************** if Click2book cant show it, the proof that I cancelled a flight with ************** at least they need to write an email saying that they cant provide the proof needed). Thats what Manulife is asking me. Simple. Its been 8 months that I keep calling and I cant have that proof. A simple writing, very disappointed with Click2book, I am still waiting for that proof, because I will not give up. I call at least once a week, since September 2021. You can verify I cancelled with ****. Cancellation ****************

  Business Response

  Date: 06/30/2022

  Hi ******- 

   

  Please be advice that, customer booked this reservation on ******* and on 28May21 we have contacted the customer regarding the services we have provided to her. Customer was happy even she posted a review and gave 5star rating to us. We have also provided a CAD50 as an credit voucher. On 25thJun21 customer contacted us to make the changes in the reservation and wanted to prepone her flights. Our agency check the airline availabity of flight but she didnt any earlier flight for customer and inform the same. Customer than requested us to cancel the flight and process the refund for the transaction. As it was a voluntary cancellation our agency inform the customer there will a cancellation penalty for the cancellation and after the customer authorization we have processed the refund(CAD733) to customer less cancellation fee.

  On ********** customer contacted us and requested us to send her one email confirmation that, her flight is ***** cancelled. Our agent provided the same to customer(Email Attached)

   

  Please close this case complaint as we have already process the refund to customer and as per customer request reservation cancellation also provided to her. 

   

  Thanks//******