Reviews

This profile includes reviews for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melio Payments Inc.

  124 E 14th St Fl 15 New York, NY 10003-4170

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  Melio Payments Inc.

  69 Mercer St New York, NY 10012-4440

Review Details

• Review fromKirk H

  Date: 03/10/2025

  1 star

  Kirk H

  Date: 03/10/2025

  A few months back Melio started offering plans and put on a timeframe to enroll at a discount. I saw support for taxes and 1099 and enrolled. Once tax season came their platform wouldn't work, I reached out to support and was told on two occasions it was fixed... Still didn't work. As tax help was the only feature I needed I asked for a refund. You would think if the features you needed didn't work they would facilitate you, nope. I sent in a plea for my case, followed up 2x and was told "they're working on it" waited a month in between communications until I followed up again after receiving no response.They did offer $150 credit towards their platform but I've stopped using them completely. Waste of time and money

  Melio Payments Inc.

  Date: 03/19/2025

  Hi ****, were really sorry to hear about your experience and the frustration it caused. We understand how important reliable tax support is, especially during tax season, and its disappointing to hear that we didnt meet your expectations. We also regret that our response times and resolution werent as timely as they should have been. Your feedback is incredibly valuable, and well share it with our team to improve both our product and support processes. We truly appreciate you giving us a try, and if theres anything we can do to make this right, please dont hesitate to reach out.
  
  All the best, Team Melio

• Review fromDavid U

  Date: 03/10/2025

  1 star

  David U

  Date: 03/10/2025

  App is not intuitive. You have to go look for information. They delayed a ******* looking for an invoice file upload. The app did not make clear this was necessary and the email notice went to junk mail. Help chat is entirely useless and there is no place to provide actual feedback. So yeah pretty much *****

  Melio Payments Inc.

  Date: 03/19/2025

  Hi *****, thanks for sharing your experience with us. Were really sorry for the frustration you experienced. Our internal team reviews each payment to ensure security and accuracy, and we recommend uploading an invoice to help verify the validity of all payments. That said, we understand how frustrating it must have been that this wasnt clearly communicated and we appreciate you bringing it to our attention. Your feedback is valuable, and well share it with our team to improve clarity and communication. If theres anything we can do to help, please dont hesitate to reach out.
  
  All the best, Team Melio

• Review fromKaryn S

  Date: 02/11/2025

  1 star

  Karyn S

  Date: 02/11/2025

  Melio will take your money for their new subscription based platform and then not assist you when the product doesnt work and wont refund you when youd like out.

  Melio Payments Inc.

  Date: 02/12/2025

  Hi *****,

  We're sorry to hear that your experience wasn't great. Wed love to make things right. Since we don't have all the details here, please drop us an email at *********************************** and we'll quickly address any questions or concerns. Looking forward to helping you! Best wishes, Team Melio

• Review fromSAMUEL C

  Date: 02/04/2025

  4 stars

  SAMUEL C

  Date: 02/04/2025

  I've been so familiar with Melio for a while, and it's truly a game-changer for managing business payments. The platform is user-friendly, transactions are smooth, and the ability to pay vendors via ACH or card (even if they only accept checks) is a huge plus. Highly recommend for businesses looking to streamline their payments!

  Melio Payments Inc.

  Date: 02/18/2025

  Hi ******,
  
  Thanks so much for your kind words! We're thrilled to hear that Melio has been a game-changer for managing your business payments. Making transactions smooth and flexible is what we aim for, and we're glad you're finding value in the ability to pay vendors seamlessly. We appreciate your recommendation and look forward to continuing to support your business.
  
  All the best, 
  Team Melio

• Review fromByron L

  Date: 01/02/2025

  1 star

  Byron L

  Date: 01/02/2025

  This is specific for their integration with ****************. May 2024 "pay your bills" by Melio broken. 60 emails between May and Oct 2024, 5 MONTHS!!, finally the issue is fixed just before Melio started charging for their product on the native platform. Dec 27th 2024, broken again, with same error, my assumption is some issue with the integration. Opened ticket with both *********** and Melio. No transparency at all about what the issue is but *********** confirmed MANY people are complaining about the issue. 1 week later, still no fix or follow up.This product is the replacement for the generic "bill pay" on the *********** business platform. There is NO alternative available. I have wasted so many phone calls and my time with these people and they just don't seem to care at all about resolving the problem quickly. You all need to do better.

  Melio Payments Inc.

  Date: 01/03/2025

  Hi *****, thank you for sharing your feedback. Were truly sorry for the frustration and inconvenience youve experienced with the *********** integration, specifically the "Pay Your Bills" feature. Your concerns are valid, and we completely understand how disappointing this has been. 
  
  We want to assure you that we take your feedback seriously. Transparency is a priority for us, and we regret that it hasnt met your expectations in this instance. After reviewing your interactions we can confirm that this issue was escalated to our Tech team on 12/27, and they are actively working to identify and resolve the problem as quickly as possible. As soon as their is an update the agent who you have been in communication with will reach out to you directly to provide more information. 
  
  We value your time and business, and were committed to keeping you informed as we work toward a resolution. If you have further questions or need updates, please dont hesitate to reach out. Thank you for your patience and for giving us the opportunity to improve.
  
  All the best, Team Melio

• Review fromDerrick F

  Date: 12/17/2024

  5 stars

  Derrick F

  Date: 12/17/2024

  Melio has transformed our business's payment processing! Their platform is remarkably intuitive, secure, and efficient. With Melio, we've streamlined our accounts payable, reduced errors, and improved our cash flow management. Their exceptional customer support team is always responsive and helpful. I highly recommend Melio to any business seeking to simplify and optimize their payment processing!????

  Melio Payments Inc.

  Date: 01/30/2025

  Hi *******,
  
  Thank you for your fantastic review! We're thrilled to hear that Melio has transformed your payment processing and helped streamline your accounts payable. If you ever need anything, we're always here to help.
  
  All the best, Team Melio
  

• Review fromBurk A

  Date: 12/16/2024

  5 stars

  Burk A

  Date: 12/16/2024

  Melio's innovative payment processing solution has exceeded our expectations! The platform is intuitive, secure, and scalable, making it perfect for businesses of all sizes. Their customer support team is also top-notch! Highly recommend Melio to any business looking to streamline their payment processing!?????? Melio has been a game-changer for our business! Their platform is incredibly user-friendly, making it easy to manage payments, track expenses, and stay on top of our cash flow. The customer support team is also top-notch, always responsive and helpful. I highly recommend Melio to any business looking to simplify their financial management.

  Melio Payments Inc.

  Date: 01/30/2025

  Hi ****,
  
  Thank you for your amazing review! We're so happy to hear that Melio has exceeded your expectations and made a real difference for your business. Thanks for choosing Melio, and we look forward to continuing to support your business.
  
  All the best, Team Melio
  
  

• Review fromValery C

  Date: 12/14/2024

  5 stars

  Valery C

  Date: 12/14/2024

  Before discovering Melio, onboarding new clients felt like an uphill battle. The process was time-consuming, overly complicated, and often left me feeling overwhelmed and frustrated. I was constantly buried in paperwork and manual tasks, which took precious time away from focusing on the core aspects of my business. It was a pain point that seemed unavoidable, and I simply accepted it as the cost of doing business.Then I found Melio, and everything changed. From the moment I started using it, I noticed a significant difference. The onboarding process that once felt like a tedious chore became simple, efficient, and almost effortless. Melio streamlined every step, eliminating the bottlenecks and freeing up hours of my time. With this newfound efficiency, I could finally dedicate more energy to growing my business, serving my clients, and focusing on what truly matters.The impact has been remarkable. Im no longer bogged down by administrative headaches, and I feel a renewed sense of control and balance in my day-to-day operations. Melio has truly been a game-changer for me, and I cant imagine going back to how things were before.I wholeheartedly recommend Melio to all small business owners who are tired of dealing with cumbersome processes. If youre looking for a tool that saves you time, reduces stress, and helps you work smarter, Melio is the solution youve been waiting for.

  Melio Payments Inc.

  Date: 12/16/2024

  Hi there, thanks so much for sharing your experience! Its awesome to hear how Melio has made a difference in simplifying your onboarding process and freeing up your time. We appreicate your kind words and are here to help every step of the way,
  
  Cheer, Team Melio
  

• Review fromHeather W

  Date: 12/14/2024

  1 star

  Heather W

  Date: 12/14/2024

  Zero humans work here. They did a software update causing a transaction glitch. The transaction remained stuck in limbo of delivery of payment. Thankfully it was a well known client to ********* were patient. However, had this been a new client or a substantial amount of money I would have been sick & embarrassed over the issue. I threatened to file a complaint against Melio through my bank.and to my amazement all the bots named ******* were gone and a human issued me a refund. Closed my Melio account the next day.

  Melio Payments Inc.

  Date: 12/16/2024

  Hi *******, thank you for sharing your experience with us. Were very sorry to hear about the frustration and inconvenience caused by the transaction issue and understand how critical smooth and timely payments are for your business.
  
  While we aim to provide seamless service, its clear we fell short in this instance, and we deeply regret the impact it had on your trust in us. Your feedback about the challenge in reaching our support team is noted, and were continually working to improve both our processes and responsiveness to ensure situations like this are handled more efficiently in the future.
  
  Were glad the issue was ultimately resolved, but were sorry to see you go. If youd ever consider giving us another chance, wed love the opportunity to provide you with the exceptional service you deserve.
  
  All the best, Team Melio
  
  

• Review fromJames S

  Date: 12/14/2024

  5 stars

  James S

  Date: 12/14/2024

  Melio has completely transformed how we organize our payments and invoices. We feel more in control and ahead of schedule, which is invaluable for running a small business. Its a tool we will recommend to anyone. Melio is Great for us and it can be great for you too.

  Melio Payments Inc.

  Date: 12/16/2024

  Hi *****, thank you so much for your amazing feedback! Were thrilled to hear that Melio has made such a positive impact on how you manage payments and invoices.
  Your recommendation means the world to us, and were honored to be a part of your businesss success.
  
  Best Regards, Team Melio