114 Customer Reviews
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Review from Andrew B
1 star08/13/2024
Stay away. They are not responsive and misleading.We are a new business and have a few clients that need to pay us. We opened an account with ********************** and a couple days later they sent us an email saying that we violated their acceptable use terms and shut down our account. We reviewed the Term of use again and didn't find anything that would be considered a violation on our part. At that time, we responded back to the email provided (their compliance team) and asked them to point us to the issue so we can fix it and move forward. Never got a response.A few days later we reached out to their support team - same result - never got a response.I would not trust the company who treat their clients like this with my money.So, I suggest you stay away from Melio. There are other companies who play in the same space and are much easier to work with.
Melio Payments Inc. Response
08/15/2024
Hi ******,
Thank you for sharing your feedback with us and the community. We appreciate hearing your voice as it helps us to continuously improve. We regret that your experience wasnt as positive as expected and would love to provide more insight into the compliance process at Melio. Our verification team diligently assesses all payments and accounts to ensure that we adhere to regulatory standards while keeping you informed about the status of your account through email updates.
Upon review, we noticed that you had a support interaction on 8/5, and the communication came from an email address not linked to a Melio account. In such cases, we kindly ask that you contact our verification team directly using the email address linked to your Melio account at ****************************************
Rest assured, we are committed to providing you with support and addressing your needs as effectively as possible. We look forward to connecting with you soon and resolving any outstanding concerns!
All the best,
Team MelioReview from Lora C
1 star08/08/2024
I was referred to Melio by QuickBooks. I tried to set up an appointment but it was cancelled. Melio is only interested in accounting firms with multiple clients. They refused to provide a demo for our company - the largest PR firm in SW *******. From the reviews below, sounds like a good thing they won't help us.************Melio Payments Inc. Response
08/13/2024
Hi ****,
Thank you for sharing your review with us. We appreciate your feedback and apologize for any confusion you *** have experienced while requesting a demo. After reviewing your recent support interactions, we see that you requested a demo for vendor online bill payments with QBDT. When accessing and syncing your QBDT account to **********************, there are several factors that *** affect the sync, such as the correct subscription plans and the year of the plan.
At this time, the Bill *** feature powered by Melio will be available within these versions, bringing the feature to the following three subscriptions: QBDT Pro Plus, QBDT Premier Plus, and QBDT Enterprise with the 2022 and 2023 plans. We have also reached out via email with more details about our QBDT <> Melio sync and information on its entry points. We look forward to connecting with you soon!
All the best,
Team MelioReview from Rob L
1 star08/07/2024
WARNING: DO NOT USE MELIO PAYMENTS. WORST PERFORMANCE AND WORST CUSTOMER SERVICE I HAVE EXPERIENCED. I BELIEVE THIS COMPANY SHOULD BE FINED BY THE *** AND RECEIVE THE LOWEST APPROVAL RATINGS THE BBB AND OTHERS PROVIDE. I AM LIKELY NOT ALONE IN WISHING I COULD POST THIS WITHOUT A SINGLE STAR, BC EVEN ONE STAR IS UNDESERVED. ****** (PROBABLY A BOT) IN PARTICULAR, SHOULD BE FIRED AND THE COMPANY SHOULD BE SHUT DOWN IN MY HUMBLE BUT ANGRY OPINION. IF YOU ARE A SMALL COMPANY WHO NEEDS THINGS TO RUN SMOOTHLY AND TO WORK WITH VENDORS WHO WANT TO HELP YOU SUCCEED RATHER THAN SABOTAGE YOU, THEN RUN FROM MELIO. DON'T WALK. THAT IS MY ADVICE FROM PERSONAL EXPERIENCE.LOOK AT THEIR ANSWERS/RESPONSES BELOW. THEY PURPORTEDLY APOLOGIZE AND THEN TELL YOU TO CLICK A LINK AND TALK TO ANOTHER BOT TO RESOLVE MATTERS. UNBELIEVABLE.Melio Payments Inc. Response
08/13/2024
Hi ***,
Thank you so much for sharing your experience with us. We're truly sorry to hear that we didnt meet your expectations, and we understand the frustration and inconvenience this has caused. Please know that weve shared your feedback with our team and want to assure you that all of our support agents are real people, here and eager to help.
After reviewing your recent support interactions, were pleased to see that your issue was resolved on 8/8, with your funds successfully sent to your vendor. We know how crucial it is for your payments to be processed smoothly, and were committed to ensuring that happens every time.
Weve also reached out via email to both you and your accountant because wed love to learn more about your experience and make sure everything is running as it should. Were here to make things right and improve your experience moving forward. Looking forward to connecting with you soon!
All the best,
Team MelioReview from Sergey K
1 star08/03/2024
where is my money.? Todays is Friday. they should be oh Friday. You wrote that they will be only on Monday. Why so long my salary comes to me? My employer send on Monday and only on Fdriday night they comes to my Bank account. Terrible. Learn from Venmo how to respect customers. two days and money in a Bank account.Melio Payments Inc. Response
08/05/2024
Hi ******,
Thank you for sharing your review with us. We understand the importance of timely payments and deliveries and are constantly working to ensure a seamless delivery experience for our customers. Regarding ACH to ACH transfers, our current processing time is 3 business days from the processing date. No worries! We have also looked into your payment and are pleased to confirm that the payment was successfully completed today, 8/5. You should see the funds appear by 8 pm local time. If you have any other questions or concerns, please feel free to reach out to our support team on weekdays from 9 am to 8 pm EST. You can also message us directly on our social media platforms such as X, Instagram, or ********* Don't hesitate to reach out again!
All the best,
Team MelioReview from Bill A
1 star07/31/2024
Melio was forced on me by quickbooks. It adds time and steps to my book keeping and payment processing not to mention daily frustration.It took away functionality from Quickbooks. I can no longer use bill pay service through my bank which had previously been integrated into Quickbooks. There is a 10 day float on my money when they write a paper check and a processing charge. So I have to write my own checks again like it's 1995 in order to make Quickbooks as functional as possible.They've cancelled ACH payments to vendors who have previously received payments but it's impossible to talk to a real person to find out why and resolve the issue. There is a recording on the phone number listed here. It directs you to their chat bot or email so it's useless.Read their responses to other reviews here. They don't listen or care about the problems they cause.Do not use Melio, you'll regret it.Melio Payments Inc. Response
08/09/2024
Hi ****,
Thanks for sharing your review with uswe really appreciate it! Our goal is to ensure a smooth experience for all our customers, so we're sorry to hear that we fell short of that with your recent experience.
Our support team is available on weekdays from 9 am to 8 pm EST. You can chat with a live agent for any assistance you may need. We'd also love to investigate your cancelled payments and the 10-day payment further, but we need more information from you. Please reach out to us at *********************************** and we'll look into these issues for you.
Looking forward to getting this sorted out with you soon!
All the best,
Team MelioReview from Kay S
1 star07/26/2024
Never use this service! If i would have only come here before engaging with this company I would not be writing this review and would have saved me many days of headaches and hassle. Please I implore you spend your money somewhere else. Poor beyond poor customer service. Their 24 hr response turns into 72hrs. Every time they do respond it is vague and unhelpful. It's almost like they do not want customers. Please help me understand why such poor customer service, and low quality of customer care when people want to use your service you may as well go out of business, and save your self and others from yours. I was not even 12 hours on the platform and my account was suspended. When I tried to pay my contractors I inquired about what I can do to set up my account properly and finally after three days of calling, chatting and emailing I was told that there was nothing further than I could do, and that their decision would remain in affect. Which is fine better sooner than later. I still do not know the slightest idea what the issue is, even after reading their full terms and service.Melio Payments Inc. Response
07/29/2024
Hi ***,
Thanks for sharing your feedback here with us and we're sorry to hear about your experience. Please be assured that our verification team thoroughly vets all accounts to ensure that we comply with regulatory standards. We would like to investigate further, but we need more details. Please get in touch with us at ********************************** and we will conduct a thorough investigation in this matter. We look forward to hearing from you soon!
All the best,
Team MelioReview from Jason D
1 star06/27/2024
Melio payments tech-support is absolutely abysmal. They dont listen, theres no ability to have a phone call or an online session. They dont provide solutions - their software crashes QuickBooks when it encounters some sort of error during a payment session. it renders your accounting software useless, and they dont care.. They give you the runaround they dont actually provide a solution. Theyre not working on the problem and theyve caused a lot of wasted time and money. If you have a choice do not use Melio all theyve done is give you the runaround. If only they could provide a phone call and online session or some sort of tech-support so we can show them how their software destroys the accounting software of QuickBooks. Maybe wed get somewhere but theyre not interested in that.Melio Payments Inc. Response
06/28/2024
Hi *****,
Thank you for sharing your feedback; we truly appreciate it. We regret to hear about your recent experience and would like to offer some clarification and support to address your concerns.
We recognize the importance of prompt communication and swiftly resolving account related issues but sometimes this takes longer with more intricate cases. After reviewing your recent interactions I can assure you that our team has escalated your account issue to our Product and Tech team. Our team has come up with a workaround for the time being and will update you as soon as their is a more clear resolution.
We appreciate your patience with this matter and know that this situation must be frustrating. If you have any other questions or concerns, please don't hesitate to reach out!
All the best,
Team MelioReview from Julee G
1 star06/17/2024
Melio provides horrendous service. They hold onto payments received from customers, they sometimes say for an extra 1% fee you can receive your money faster, but then they still hold the money. Sometimes I am sent. Link to choose to receive money faster, only to click on it and have it say, the link is expired or is no longer available. They take money that my customers send to pay my invoice, and then they hold that money for up to 10days with no explanation. It is unbelievable that they are getting away with this. And customer service is useless.Melio Payments Inc. Response
06/20/2024
Hi *****,
Thanks for sending us your feedback; we really appreciate it. We're sorry to hear about your recent experience, and we'd like to offer some clarification and support to address your concerns.
Regarding the instant payment option and the 1% fee, the availability of this option depends on the eligibility of each payment, which is why you may see it for certain payments and not others. If a payment is eligible for an instant transfer, the eligibility will last until the estimated delivery day of your payment. For example, ACH to ACH payments typically take 3 business days to deliver, so the instant payment offer will only be available for the first 2 business days, not the 3rd day.
Our payment processing times vary based on the delivery method, whether it's a check, ACH deposit, or international payment. However, the 10-day delivery time you mentioned does not align with our normal delivery times. We'd be more than happy to investigate this matter further for you, so please feel free to email us at ********************************** and we'll delve into it. We look forward to speaking with you soon!All the best,
Team MelioReview from Kenny S
3 stars06/17/2024
I AM IN DEEP NEED OF HELP! MY MELIO ACCOUNT WAS DEACTIVATED IN THE MIDDLE OF CONTRACTOR PAYMENTS. MY COMPANY'S INTEGRITY IS BEING QUESTIONED BY ANGRY CONTRACTORS. I CONTACTED THE COMPLIANCE TEAM 3 TIMES AND NO RESPONSE. I NEED A RESOLUTION, I DO LOVE THE SERVICE UNTIL IT MESSED WITH MY PAYROLL. AND THAT IS PEOPLE'S MONEY I DONT PLAY WITH. PLEASE HELP ME RECTIFY THIS. MY COMPANY IS LEGIT AND FULLY RESGISTERED. LEGACY MEDIA AV BASED OUT OF *******. SOMEONE CONTACT ME.Melio Payments Inc. Response
06/20/2024
Hi *****,
Thank you for sharing your feedback with us; we greatly appreciate it. We understand that this experience may have been frustrating. Unfortunately, as we explained in an email to you dated June 17, 2024, we were unable to verify that your usage of Melio's services complies with Melio's Applicable Use requirements.
Best,
Team MelioReview from Kara V
1 star06/04/2024
I used this company for a short time to pay my contractors. On two occasions I paid extra for expedited payments and the payments were still delivered in 5 business days not 2. When I reached out to customer service I did not receive a response. The time they quote to deliver payments is not accurate. I decided to stop using them and find a company that is responsive.Melio Payments Inc. Response
06/07/2024
Hi ****,
Thank you for sharing your review with us. We appreciate all of your feedback, as it allows us to learn and implement better steps moving forward. We acknowledge and apologize for any inconvenience that you may have faced while using our service. Upon reviewing your support interactions, we see that we've received only one email, and our support agent addressed it. However, we recognize that communication challenges may arise occasionally and want to ensure you have a reliable direct line of contact for further assistance. You can reach out to us directly at *********************************** and we will ensure that an agent prioritizes your inquiry and provides a swift response. Furthermore, we are eager to investigate the two expedited payments you mentioned to ensure everything is in order. In the event of any email-related issues, you also have the option to speak with a live agent through the chat feature in the settings section of your Melio account! We can't wait to chat with you soon and work towards a positive resolution.
Cheers,
Team Melio
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