Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription PRIOR to shipment. The company did NOT review my email until 3:45 PM the next day and the order shipped. My dog HATES the food and there was no need to order the food. I figure I try BBB prior to *************************. I am seeking a refund.Thank you

  Business Response

  Date: 04/29/2025

  Thank you for your feedback on this experience.After taking a looking at your account I see that your sent us an e-mail on the date your order was processed. Unfortunately, once an order is processed we are unable to guarantee that we can cancel this order. However, I see that you shouldve had an extra 24 hours to edit your plan so we will be reporting this to our team. Due to this, I have refunded you for this order. You should receive this refund within 5-7 business days. Your plan has also been canceled moving forward. If theres anything we can do in the future to make this up to you, please let us know!

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took the email address I signed up with which had been discontinued and without my consent, started billing the active domain they saw listed when the address I signed up with went down. This matters as I emailed them to make sure they werent still billing me for another account, so I gave them the email I signed up with, not realizing the domain had been changed to the longer form of the email address. It went from ***************** to ****************************** The woman told me that there was no account under the 1st email account, but typing the first part in shouldve brought up both domains. On 3/29/25, I saw a charge on my card for Sundays. I immediately disputed the charge and emailed the company to rectify the issue who wouldnt answer my emails or live chats. I waited a half an hour for an agent in the live chat. On 04/01/25, they finally got back to me. That timing I found out was on purpose as they were able to cancel my order all the way up to 03/31/25 at 11:59 pm EST, but in a text exchange about the merchandise, they said they shipped everything out on 03/29/25, and by the time they contacted me back on 04/01, they claimed my order had already shipped on 03/29, but that was a blatant lie as I received a text message on 03/29 saying they were preparing my order. They refused to cancel $312 worth of dog food I wasnt expecting nor could afford as Im on ****. Then, they blamed the dispute for not canceling my order when they clearly knew I wanted it canceled, and I didnt think I could access the account as my email address was being discontinued by my **** mater. I did, however find out that I could access it as all mail was going straight to junk, and at the bottom of the final email it said: Order PLACED 03/29 Order SHIPPED 03/31 Expected delivery 04/04. They even had the gall to tell me to donate the food, send them the receipt, and theyd refund 50% of the order! So after all of that I returned it to sender

  Business Response

  Date: 04/21/2025

  Hi ********,
  
  We are so sorry to hear about your experience and apologize for any inconvenience it may have caused. We are happy to explain and provide a resolution.
  
  After reviewing your account, it looks like the account associated with the disputed charge had not been canceled prior to this order processing. With this in mind, our team was unable to locate the correct account due to a difference in email address on February 23rd and reached back out to confirm this. We did not receive a response until March 29th, after this order was processed.
  
  Our team did receive multiple text messages, which is not a live chat feature at this time. We do have a live chat option, however it is separate than our text line. When sending multiple text messages, it will continue to push back the response in our queue as we work through requests in the order they come in. I apologize for any frustration regarding this. At that time, our team did let you know that we complete callbacks from 9am to 5pm EST and, as the last text message was sent at 4:30pm, our team was unable to reach out the same day. I want to assure you that this was not intentional, however that we are experiencing a high volume of messages and work hard to provide a response as soon as possible. We understand this has caused a negative experience and we will pass along this feedback internally.
  
  It looks like our team reached out via a phone call on April 1st and were unable to reach you. After reviewing the screenshots provided, they included information for a previous separate account, which was canceled on March 9th. This is a different account than the account with the March 29th charge.
  
  Due to this, our team did explain that there are two separate accounts on file, and this charge did not fall under the account canceled on March 9th. Ultimately, this order on March 29th did begin the invoicing process because the subscription on file was not canceled prior.
  
  However, the invoice received included an incorrect cut-off date for making changes, which was presented in a screenshot on April 1st. After reviewing this information, we did follow up on the same day to acknowledge this and let you know that we would be able to refund the charge due to this discrepancy in our system. However, we were blocked from processing this refund due to an active dispute opened with your bank. As such, we have since accepted the dispute to make this right. We recommend reaching out to your bank regarding any questions or concerns.
  
  We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future.
  

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from them and never received the product. No one answers the phone and their emails. I received one text reply stating they can not locate my information, when I clearly provided the order number. I even sent screenshot of everything. And they ghosted me.

  Business Response

  Date: 04/21/2025

  We are so sorry to hear about your experience and apologize for any inconvenience it may have caused. I see the team has reached out to you and this has been resolved. As confirmed by our team, you have been fully refunded for your order. Your plan has also been canceled moving forward. We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future. If theres anything we can do in the future to make this up to you, please let us know!

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a piece of blue plastic embedded in the dog food. Super unsafe, we can all imagine how it got there, for the negligence I will not be feeding this to my dog starting immediately and will be seeking a refund, at minimum.

  Business Response

  Date: 04/11/2025

  Thank you for bringing this to our attention. We take matters like this very seriously. We pride ourselves on our safety testing and overall product quality. Our kitchens are monitored and randomly inspected by the ***/****. I want to be sure that we make this right for you and that we get this reported to our team. I have sent you an e-mail so that we can gather more details. If you have any questions, please be sure to respond to this e-mail. We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to cancel my subscription online because link does not work. Also cannot contact by phone. One number was not a good number. The other one not answered. I want this subscription cancelled before they charge my credit card for more food.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After their recent site update, the customer cannot see how much they pay for each order. The vendor allows to add coupons on one page and even alerts that coupon has been applied, but when you navigate to change plans page with a price you are about to pay - it doesn't reflect the coupon's discount, and if you place an order you will pay a full price. The vendor advertises credit balance on your account page, yet there are no instructions how to redeem that credit - it's impossible to redeem it on the website. My request is - bring back coupon application with a discount outlined in the subtotal before we submit an order. And honor that coupon.Add ability to redeem earned credits on the website - your customer support is slow and unreliable.

  Business Response

  Date: 04/09/2025

  Hi ***,
  
  Thank you for sharing your experience with us. We are so sorry to hear that this experience was negative and apologize for any inconvenience it may have caused.
  
  At this time, all discount codes will only apply to the first order under a new Sundays account, unless otherwise stated. Due to this, the discount code would likely not show on a subscription, within the plan breakdown page, because it is considered invalid. We are so sorry to hear that this has caused confusion and we will pass along this feedback internally to ensure it is looked into further.
  
  Moving forward, first-time order discounts would no longer apply to subscription reorders. To remedy this, it looks like our team has partially refunded your previous orders to honor this for you.
  
  Additionally, we can confirm that all account credits do not need to be manually redeemed to an order and will be automatically applied to the next order upon processing. All added credits can be viewed within your Account page, by scrolling down to the Your Credit Balance section. Rest assured, no action needs to be taken with credits once they are added, however the total credits added can be viewed there!
  
  We hope to restore your confidence in us and serve you better in the future. If you have any further questions or would like to discuss this matter further, please do not hesitate to reach out to us directly at ********************************

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sundays for Dogs:I am following up on my unanswered email and texts from earlier today, Monday, March 24. I would appreciate your prompt attention to this matter.First, we received our sample order #****** on Tuesday, March 18, at 5:47 PM EST. Unfortunately, after multiple attempts, our dog refused the food at every feeding. We started with the turkey flavor and then tried the beef flavor, but with no success. Per ********************** 14-Day Money-Back Guarantee, we are well within the timeframe to request a cancellation and refund for our first shipment. Please process our refund immediately.Additionally, I was surprised to receive notice that ********************** pushed a new order less than a week after we received our trial, and less than two weeks after the initial order. This does not align with the stated subscription policy of receiving two weeks of food, with shipments occurring every five weeks. For reference:I placed my initial order on March 11 (13 days ago)It shipped on March 12 (12 days ago)I received it on March 18 (6 days ago)Despite this, two new orders#****** and #******were processed today without my approval. Given that the trial did not work for our dog, I respectfully request a full refund for both unauthorized orders and immediate cancellation of our subscription.Lastly, please advise on what should be done with the incoming, unapproved shipment. Furthermore, ********************** says that we must send an email 48 hours before your renewal about an order being on the way. I have now sent two emails stating my displeasure with renewal of the order, but my card has already been charged and order has been sent. I expect your prompt response and resolution to this issue. Please confirm the refunds have been processed at your earliest convenience.Thank you,******* *

  Business Response

  Date: 03/25/2025

  Hi *******,
  
  Thank you for sharing your experience with us. We are so sorry to hear about this experience and apologize for any inconvenience it may have caused.
  
  We understand that this most recent order was processed earlier than needed and we appreciate your feedback on this. We have reached out directly to address this issue and ensure we can make this right for you.
  
  If you have any further questions or would like to discuss this matter further, please do not hesitate to reach back out to us directly at ******************************** We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future.

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog became violently ill, I called the Sundays for dogs and knowbody every got back to me, I emailed them...and someone emailed back saying that I should expect a call it never happened and I mailed back the unused portions. In the meantime they charged my debit card ***** twice.....totalling ******.....I need a refund....thanks....**** ******** ************

  Business Response

  Date: 03/04/2025

  Thank you for your feedback on this experience. We are so sorry to hear about your experience. I am so sincerely sorry that you received a callback from us later than expected. Please know that we are working hard to reply to all calls in a timely manner. I see that you were able to reach a member of our team. As confirmed by our team, you have been fully refunded for your order. Your plan has also been canceled moving forward. Please know that we take matters like this very seriously, if you have any further questions or would like to discuss this matter further, please do not hesitate to reach out to us directly at ********************************

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a trial subscription for Sundays for dogs food for a 7Ibs 15 year old dog. I paid $28.00 for two bags. The instructions were to increase his food by one fourth until he could tolerate just Sundays food. Well he had diarrhea so bad I stopped for two days and gradually he ate small amounts twice daily. He never finished the 1 bag and he cant tolerate the product I received a shipment of new food today while he is still on the trial.. I called c/s A 1 garbled something and immediately hung up. I tried to open my account they said my email was NOT recognized! I called another C/S number at 1:30 pm est on Friday and a recording said they were on reduced hours call next business day. I finally got into my account cancelled subscription and they say need to cancel pending orders. Thats then they say email them No refunds. So they have charged me $73.00 for worthless food.

  Business Response

  Date: 03/06/2025

  Thank you for your feedback on this experience. We are so sorry for any inconvenience that this may have caused you. On our website, we confirm that you are signing up for a plan that will renew two weeks after you receive your two week trial. I can confirm that we also sent you an order reminder on 2/22/25 for your upcoming order 2 days before the order shipped out. We completely understand that you were not expecting this order. We can also confirm there was no cancellation request before the cancellation date of 2/28/25 and there is no record of a phone call in our system. Because of this there subscription carried on as normal. Customers do have access to their account 24/7 and are able to cancel as needed via their account. Looking into this further, the wrong email was put in when trying to log in originally and this is why our system was not able to locate an account via the email. We do also offer a callback system where you can give us a call and leave a detailed voicemail and we will call you back, these hours are 9am-1pm EST. You can also request a callback via email, text or chat. As confirmed by our team, your first order was refunded in full in compliance of our 14 day money back guarantee for first orders, your subscription has also been cancelled going forward. If you have any further questions or would like to discuss this matter further, please do not hesitate to reach out to us directly at ********************************

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lead me to believe I paid for a subscription when I was charged $270.85; when in fact I had paid for (4) bags (10.5 lbs total) of dog food. Thats almost $26 per pound. Nowhere on the website is the cost per bag shown. You have to fill out forms and proceed like you are committing before pricing is shown. Cost of the food is too high. I disputed the charges with my Chase **** but got nowhere because they dont dispute quality of food issues (dogs wont eat it)

  Business Response

  Date: 02/28/2025

  Thank you so much for sharing your experience with us. I would be happy to help clarify. You can find all of our pricing on your plan page located on your profile on our website. As well as, you can find pricing information on our website under the A La Carte. I am so sorry if you missed these on our website. If youd like to try our Beef recipe please let us know. Your plan has also been canceled moving forward. If theres anything we can do in the future to make this up to you, please let us know!

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,

   

  I reference to complaint ID ******** the vendor addressed my issues but refused to offer any solution citing the product is food and cannot be returned.

  
  
  

  
  
  

  I was not aware of this when I joined program and purchased over $200 of product. 

  
  
  

  I am not satisfied and have no options to take towards any type of resolution of refund. 

  
  
  

  Thanks 

  
  
  

  ***** **** 

  
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 03/27/2025

  We are so sorry to hear about your experience and apologize for any inconvenience it may have caused. Our refund policy is listed in our terms and agreement when you sign up for your plan and is shown on our website. Due to stringent quality control measures at our shipping facility we are not able to accept returns or exchanges. I am so sorry for any frustration, you have no pending orders and your plan has been fully canceled.