Business ProfileforBarkBox

I signed up for Bark Box because of the splash pad promotion. During my purchase, I was asked the type of splash pad, when I went to checkout it had me pick the frequency and the splash pad was listed there as well (the reason I did not pick the month to month option). I never got a confirmation email, never got a shipping email. I knew it went through because I was charged and could see the stairs if I logged in. I was not impressed with the communication from the start, but thought maybe it was my email (no its not in junk or promotions). My box just arrived and there is no splash pad. A representative told me that I picked the double box promotion which is incorrect. Why have me pick a splash pad? It was the whole reason I decided to got with Bark Box. If you are thinking about it, dont trust the promotions and know that you may not get communication. That should have been my first hint that things may not go well. I understand things can happen, but at least offer to make it right. They offered an extra box which I declined because I dont have faith theyll get that correct and I signed up through a splash pad promotion and expect a splash pad. Im not one to write reviews, but I wish I had done more research before subscribing. Hopefully this helps someone else.

Thank you for taking the time to share you feedback and experience with us. We offer our sincere apologies for the confusion with your promotion. While we don't understand exactly what happened, we apologize for the frustration and disappointment. To make up for this. we have sent a splash pad for you and your pup to enjoy. Thank you for your patience and for choosing BARK.