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Business Profile

Pet Supplies

Petlab Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

Customer Review Ratings

4.37

Average of 318 Customer Reviews

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Review Details

  • Debra P

    Date: 01/05/2025

    Debra P

    Date: 01/05/2025

    Our agent was extremely helpful, professional, thorough, knowledgeable, and kind. Our issue is being resolved. We are very appreciative. Thank you.

    Petlab Co.

    Date: 01/07/2025

    Hi *****, 

    It's our pleasure to hear that you are satisfied with your experience. Receiving such positive feedback is always uplifting. We are genuinely grateful for your support and are committed to consistently surpassing your expectations in the future.

    Best regards, 
    PetLab Co. 

  • Noel S

    Date: 01/04/2025

    Noel S

    Date: 01/04/2025

    Very good email communication for subscriptions. Good customer care service. Great products My dug uses the probiotics and dental powder . Really works

    Petlab Co.

    Date: 01/07/2025

    Hi ****, 

    Thank you for the wonderful feedback! We're so pleased to know that you are satisfied with our products and service. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us!

    All the best, 
    PetLab Co. 

  • Lea Ann S

    Date: 01/03/2025

    Lea Ann S

    Date: 01/03/2025

    Email customer support was awful and I should give the company 4 stars for having to deal with them, but the phone agent fixed a problem the email support completely botched. It took a long time to get someone on the phone (a long wait) but when I was finally talking to someone she fixed the problem created by email customer service. Try to reach them by phone - not email.I was trying to skip an autoship order and instead the email support agent place a new order (the opposite of what I was asking for).Your website should have the ability to skip an autoship order - it does not. Only cancel or change delivery frequency.

    Petlab Co.

    Date: 01/06/2025

    Hi *** ***, 

    Thank you for taking the time to share your experience despite the challenges you faced. We're sincerely sorry for the issues you encountered. Were glad to hear that our phone agent was able to resolve the issue for you and turn things around. Your feedback about the long wait time and website functionality is incredibly valuable, and weve shared it with the appropriate teams to help improve our processes and customer experience. In the meantime, please dont hesitate to reach out if you need further assistancewe're here to help!

    Best regards, 
    PetLab Co. 

  • Katie S

    Date: 12/27/2024

    Katie S

    Date: 12/27/2024

    great product and great customer service! i accidentally created a subscription with the wrong product and didn’t realize until it arrived to my house. the customer service representative went ahead and helped correct the subscription, sent the order out immediately for the proper product, and allowed me to keep the incorrect product free of charge for my pet to try! i so appreciated him going above and beyond to make my life easier, they gained a customer for life!

    Petlab Co.

    Date: 02/03/2025

    Hi *****, 

    We're so pleased to receive your glowing review! Your kind words have truly warmed our hearts. We strive to provide exceptional service and support to our valued pack members. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our journey and for your continued trust in our brand.

    Best regards, 
    PetLab Co. 

  • Lisa W

    Date: 12/24/2024

    Lisa W

    Date: 12/24/2024

    Excellent customer service and product satisfaction guarantee. I couldn’t use the product after purchase, but PetLab Co made it right!

    Petlab Co.

    Date: 01/02/2025

    Hi ****, 

    Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our customer service team was able to assist you and ensure your satisfaction. At PetLab Co., were committed to standing by our product satisfaction guarantee and making things right for our customers. If you ever need anything else, dont hesitate to reach out. Were here for you and your furry friends!

    Best regards, 
    PetLab Co. 

  • Melissa D

    Date: 12/20/2024

    **************** is responsive and easy to work with. Definitely recommend this company for all pet needs.

  • Serina S

    Date: 12/14/2024

    Serina S

    Date: 12/14/2024

    Get customer service!! ******** times to email request are not as fast. However, they resolved my issue right away.

    Petlab Co.

    Date: 12/17/2024

    Hi ******, 

    Thank you for sharing your experience! We appreciate your patience and are glad to hear our team was able to resolve your issue quickly. Were always working to improve our response times and ensure you receive the support you need. If you have any other questions or concerns, please dont hesitate to reach out!

    Stay pawsome, 
    PetLab Co. 

  • Michael H

    Date: 12/12/2024

    Michael H

    Date: 12/12/2024

    There is not a better company online when it comes to products and especially customer service. ****************** is the best because it cares and responds with personal service that is unmatched.

    Petlab Co.

    Date: 12/16/2024

    Hi *******, 

    Thank you so much for your kind words! We're thrilled to hear that you value our products and customer service so highly. Its feedback like yours that keeps us going and reminds us why we do what we do. Thank you for being a part of the PetLab Co. family!

    All the best, 
    PetLab Co. 


  • Ken M

    Date: 12/11/2024

    I ordered the wrong item. I sent email and they responded quickly to help me with my issue. They sent me the correct product I wanted. I will be reordering when I run out of this product. **************** was fabulous. My dog enjoys his probiotics and is feeling much better. Thank you.

  • Janette C

    Date: 12/11/2024

    Janette C

    Date: 12/11/2024

    Very fast response when my order wasnt delivered. Replacement was sent.

    Petlab Co.

    Date: 12/13/2024

    Hello *******, 

    Thank you for sharing your experience! Were so glad we could quickly resolve the issue with your order and get a replacement sent your way. Your satisfaction is one of our top priorities, and were always here to help when you need us. We appreciate your support and look forward to continuing to serve you and your furry friend!

    Kind regards, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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