ComplaintsforBristol-Myers Squibb Company
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are elderly and poor I have been on Eliquis for years and our insurance covered the cost. In November ********* told us we had reached our limit and had to pay ourselves. They said when the new year started that they would start paying again, that was the first lie. Our doctor in ***** wants me taking Eliquis because I took Coumadin for decades and with my numerous health issues the only thing that works is Eliquis. In January our insurance said they would only pay minimal amount. Eliquis is very expensive. ************** in ******, MA suggested we go through the Bristol Myerss patient assistance program who offered one year free to individuals in need. Over the past five months we have ,along with our doctors filled out multiple forms, made many phone calls, each time they promised that we were all set and approved. Then no response. More phone calls, more requirements, more paperwork and once again they informed us that all was approved. Our doctor called and the told him we would receive it in the mail in two weeks. I waited. . . Today I called to find out when to expect the pills. Once again the played dumb and said it had not yet been approved. Each month weve had to charge it on credit cards. They quarenteed it would be here, now they are playing naive. I told them it was a game for them and they should not have kept stringing along the poor elderly. This is unacceptable.Business response
05/17/2024
We referred the information to the independent Bristol ***** Squibb Patient Assistance Foundation who will contact the patient and resolve the issue.Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother (who has recently passed), was prescribed the medication ******* by her Cancer specialist at MD ******** in ******* ** on November 24, 2022. We were told that there was a coupon available through Bristol ***** Squibb which would cover the entire cost of the first month of this prescription. Her medical team insisted that she get on this medication immediately as they had just found blood clots in her lungs. We immediately went to the ******* pharmacy in ***********, **. to pick this up. We were told the prescription cost was $687.32. The pharmacist said they did not have any information regarding a coupon and that we needed to ask her Medical team at ******************* about this. We paid for and picked up the medication because it was a life/death situation for her to get on it immediately. We then contacted ******************* as we were instructed by the ******* pharmacy. After researching the matter, ******************* told us that once the prescription is filled and picked up, ****************** Squibb would not allow the coupon to be used. My mother was 83 years old and desperate for a lifeline for her ************ ****** which was invading her ***** ***** *** *** ****** ** *** ***** *** ****** ***** ***** ** *** ****** This charge is sitting on one of her credit cards, as she purchased it out of desperation and hope. It is unthinkable that a huge drug company ( Bristol ***** Squibb ) and a huge pharmaceutical entity and a huge medical facility (MD ******** in *******) refuse to be an advocate or to follow through with the promise to provide this first month of medication at no cost as promised upon obtaining the prescription. My mother passed away three weeks later, and my 87 year old father is now left with this huge expense that he is unable to pay.Business response
03/22/2023
Bristol-Myers Squibb Company has contacted this consumer in effort to investigate further and assist in resolving the reported grievance.Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I am currently using Eliquis and have a discount card from this company relative to same. For at least the past 3 months, I get email from them EVERY DAY, advising I can download the card which I already have. I have requested through their links, to unsubscribe, at least 10 times. I have twice (weeks apart) called their customer service number advising that they apparent,y refuse to honor my request to unsubscribe from those daily emails, and noting I would contact them FCC if I continue to get those emails (which I now view as harassment.) So far they have failed to honor that polite request.Business response
03/01/2023
BMS has addressed the reported issue, and has confirmed with the customer that the complaint has been resolved.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.