Reviews

Review Details

• Review fromJan H

  Date: 08/26/2024

  1 star
  I am so angry about ********. It made me very sick and I mean very. Also the company refuses to return my $310 even though I returned the package unopened. Be careful!Also, I feel now that the company is harassing me to order more with texts, emails, and phone messages.

• Review fromDesha D

  Date: 08/15/2024

  1 star
  Such an unprofessional company. I'm still waiting for my prescription of Voquenza. I've contacted Blink through chat 3 times so far. All I get is a run-around. I've had to do their job in Contacting my doctor ****** her contact them numerous times. My doctor *** had ZERO communication from them, despite my being told that had left numerous emails. They state my doctor has not reached out to them. This medication was $50. They haven't shipped it but have already charged me. I do not recommend this company. I could've been feeling better by now. It's been close to two weeks!

• Review fromHelen Gaye B

  Date: 07/29/2024

  2 stars
  I've been receiving a 3 month supply of medication on auto refill for about a year. I was charged for an auto refill that was not delivered. I contacted them on their online chat and was first told they would re-ship the medication and I would receive a confirmation email. I waited nine days and contacted their chat again as I didn't receive an email or the medication. This time I was told that since it had been more than 30 days since the auto refill was shipped when I contacted them the first time I would have to pay again. I realize that's a reasonable policy but, like most, I didn't realize it until I ran out of medicine, which makes me wonder why they shipped it so early. I take it every day so it should not have been shipped 6 weeks before I needed it. I offered to show them the delivery notice that had no street address, just the city, and no picture of the delivery. They repeated that I'd have to pay again before they would ship so I cancelled the auto refill. Contacting them was fairly easy and the chat was slow but not excessively long either time so I gave them two stars for that. However, since I had never had a problem before and was a good customer I feel they should have reshipped the medicine at no charge.

• Review fromMason T

  Date: 07/08/2024

  1 star
  Used them for a year. Never received a medication on time. Every time I called the assured it would be fixed, the next week my medication would still not have arrived. They clearly dont care about their patients health.

• Review fromEliseo S

  Date: 06/24/2024

  1 star
  They took my order for Voquenza and 5 days ago and still not recieved it. I could have got it at local ****** for $30 in 24 hours. They also tried to price gaouge me on Carafate to the tune of $1664 when I was able to go to same ****** and got it for $30. Terrible service and a rip off!

• Review fromDawn G

  Date: 05/28/2024

  1 star
  this company is absolutely terrible. Their website is unprofessional. They show that your prescription was accepted and would be shipped but didn't say when. You wait weeks and hear nothing. You contact them via chat and they give you the run around and say we will update you shortly. They never let you know anything. They sent one email in 2 weeks saying my order was delayed but gave no reason why. I wrote them via email and chat and told them they are being unprofessional, they need to let their customers know what is going on with their meds. They wrote back saying my scripts was "escalated" which usually means good luck getting anything to happen. They said give them 3 to 5 business days and someone will contact me. I told them i will believe it when i see it. I said we need to know if we should look elsewhere to get our scripts filled, why won't you let your customers know something? {I have all the transcripts printed out}. today is the 5th business day {after almost 2 months of them blowing us off. I went to the site to check status of script and it says canceled with no reasons why!!! jerk move! Shady company. And i am locked out of their chat. No reasons why all of a sudden my scripts isn't coming. I am almost out!!! I give this company Blink Rx less than 1 star!!! I am a nice person, it takes a lot for me to get this angry. They are a scam!

• Review fromBrian K

  Date: 04/16/2024

  1 star
  Blink deceitfully charged my credit card and set me up on an auto fill for my 13 year old daughters medication. We did not put this medicine on auto refill nor did we authorize the refill. The website specifically states to call in when a refill is needed. We did not call! When I called to tell them and cancel this prescription because they already charged my card, they said the order has been processed and there is nothing they can do. The only thing they can do is notify my pharmacy of the adverse reaction my daughter had, and take the prescription of auto refill going forward. THIS COMPANY CONDUCTS DECEITFUL BUSINESS PRACTICES!!!

• Review fromJacqueline K

  Date: 04/12/2024

  1 star

  Jacqueline K

  Date: 04/12/2024

  I am not impressed. My first prescription was shipped right away. However, they don't fill the full prescription. I was to take 10 mg of a medication twice a day. This would be 60 pills for one month. I received a two-week supply. Then, they sent another two week supply. I haven't received it. It shows stuck in ***********, **. They will not overnight another prescription. They take days to investigate what occurred without ensuring I get my medication on time. They provide no resolution. I was told I could get my medication at one of their partnering pharmacies with my BlinkRX card. No card was sent to me. I am not very happy and will be calling my doctor tomorrow. I can't wait for their investigation to resolve my more immediate need-- getting my medication.

  Blink Health

  Date: 05/24/2024

   Hello **********,
  
  We appreciate that you brought this to our attention and we value your feedback.
  
  We know that this experience may have been frustrating and we apologize for the inconvenience. 
  
  We understand that this will happen from time-to-time, and we want to learn from those experiences to improve the customer experience for all future customers.
  
  We're happy to see that things have been set right by providing a swift process and delivery of your orders since this incident occurred.
  
  Thank you for your feedback and we apologize for your experience. Please do not hesitate to reach out if there is anything I can further assist you with.
  
  Thank you.
  
  

• Review fromShih-Hua L

  Date: 03/29/2024

  1 star
  S ******** placed an order for my eye drops (Miebo) through BlinkRx on or before March 15, 2023. My credit card was charged on March 15, 2023. However, when I logged into my BlinkRx account, it stated that I made the purchase on March 21, 2023. Regardless, I still haven't received the product. As a result, my dry eye condition has worsened since I ran out of my eye drops on March 22. I have called numerous times over the past ten days, and each time I was told that they are currently busy fulfilling my order and will provide me with a tracking number once it's ready to be shipped. What an outrageous lie! I am fully aware that I placed the order and was charged by BlinkRx on March 15, but they have failed to deliver the product. They have jeopardized the health of my eyes and essentially stolen my money. BlinkRx must be held accountable for their actions.

• Review fromRichard F

  Date: 03/26/2024

  1 star

  Richard F

  Date: 03/26/2024

  The first time I had a prescription from them, it took 2 weeks to get. I called numerous times and kept getting a different reason. I escalated it several times and was told a supervisor would get back to me. None ever did. Excuses ranged from "not yet filled" to **** did not pick it up" (twice) to **** lost it so it will be refilled and resent."I am now doing a reorder and it has been almost a week since the doctor placed the prescription. I called several times at the end of last week (I am out of the medicine) and was told they were awaiting something from Insurance even though I told them insurance would not pay for it. I got the usual "supervisor will call" but no one did. I called twice yesterday and finally got it worked out to the point where things were "straightened out" and I paid for it authorizing over the phone. I got an email confirmation shortly thereafter. Today, I called to see if it had shipped. They said no because payment has not been authorized. Again "A supervisor will call you". In other words, we have not started to process the prescription yet. I have had it. Still no prescription, still not timeline to get it.

  Blink Health

  Date: 04/23/2024

   Hello *******
  
  Thank you for reaching out. We appreciate that you brought this to our attention. 
  
  We understand how important it is to receive medication on time 
  
  The time period to prepare medication is about 1-2 business days before medication can be shipped. 
  
  Our records indicate that your order was shipped in a timely fashion. 
  
  We expect the carriers to deliver the medication in a timely fashion as well, but they may encounter delays which can arise for various reasons which affect the delivery of a purchased medication.
  
  We apologize for our miscommunication and delay in following up while we investigated the non-receipt of your medication. 
  
  I'm happy that our dedicated support staff was able to correct this matter with our pharmacy partner to rectify the issue.
  
  As a courtesy, we've processed a refund to the payment method on file for the expedited shipping.
  
  Please do not hesitate to reach out if there is anything I can further assist you with.
  
  Thank you.