Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Apple IPad on April 12 2025 through ******* website. Information to me was it was shipped from ** and it would be delivered 04/15/25. Then I received update that it would arrive on 04/17/25. When that did not happen I emailed Adorama and asked for a tracking number. They replied it was drop shipped and they would try to get a tracking number. I filed a complaint with ******* and they basically told Adorama I was unhappy and I wanted my money back. Adorama responded to ******** email by telling me the same thing they told me before. It is now 04/24/25 and I feel I am getting the same run around I got from the first contact. I told Adorama I wanted the item or my money back with the same response as above it was drop shipped. My reply to them was how do you know. I got no reply.

  Customer Answer

  Date: 04/24/2025

  Better Business 

  I have just got off the phone with ******* **** and he told me the package was lost and they are refunding my Money.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adorama makes it difficult to unsuscribe from unsolicited commercial email (SPAM) I recently purchased something from Adorama, and now get promotional emails (SPAM), which is common when buying online. I don't want to get SPAM, so I tried to unsuscribe, but was unsuccessful in 3 different ways. 1. I tried using both 'unsuscribe' links in the email, these bring me to a page about the product I bought, but there is no visible way to unsuscribe. 2. The link on the Adorama webpahge to unsuscribe: ********************************************************$UnsubscribeLink$ gets a 404 error. 3. I used Adorama's automated chatbot, and entered 'unsuscribe' , and received: "Bot WC said:To unsubscribe from Adorama's mailing list or service, you can add ******************************************************* to your email address book or white list [1]." These instructions make it easier for Adorama to bypass SPAM filters, which is the EXACT OPPOSITE of what should be done to block SPAM emails, this seems deliberately misleading. This combination shows Adorama is trying to violate the CAN-SPAM act.

  Business Response

  Date: 04/24/2025

  *************************** does not have an online account

  We put in for NO email adds thru our internal system 

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered April 3, 2025 My order was split. The 9volts and 1 pack AA/4 shipped separately and fine. The AA/8 Two packages of them came in bubblewrap and were not only old looking packaging making one question usability, but completely opened with batteries just dumped in the bag. I paid for package replacement through another service charge, but due to my disabilities the process discriminates against me. I reached out to company twice with no response. I needed to attach photos, but there's a bug in the upload so I'm hoping you'll email for photos of what I got. It's just baffling a business did this. These were for my emergency Deafblind alert system, not a camera. Please use email to communicate with me.

  Business Response

  Date: 04/21/2025

  I apologize that the package arrived damaged with batteries just loose in the package

  In these cases, we always request photos. No discrimination here.

  I see that the customer already filed a ****** Dispute, and we authorized the return 

  One of our customer service agents will be sending customer a return shipping label 

   

   

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adorama Camera has a trade-in program for used gear. I sent in a Nikon *******mm lens. I received a phone call from **** ****. During that phone call **** offered me $350 cash for the lens and stated that if I instead wanted to get store credit I would get a lot more. I stated I wanted to purchase a Nikon Nikkor ******mm lens and would like the store credit. I was put in contact with another agent who processed the purchase. When I received the paperwork for the transaction I was only given $325 for the trade-in which is less than I agreed to. I have sent three emails and received no response and called and spoke to customer service in which I was told that they would handle it as a high priority case and I should hear back in 1-3 business days. It has now been 5 business days. In those emails and phone calls I indicated that I did not agree to $325 and was promised more than that. I also requested the lens be sent back to me and I would return the new one if I was getting less than what was promised. At this point, Adorama has stolen my property.

  Business Response

  Date: 04/07/2025

  Quote#: ******* was purchased under Invc# ********   Date 03/27/25

  The funds were applied to Ord# ********-Invc# ********
  **   *******   ***** ****** ******* ** ******          ******   ********      ****** *** ** *** ****   *******          *****  
  Shipped via *** ****************** and was delivered & signed for on 04/03/25

  We can check with the trade department if they still have the item, we purchased form him  

   

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The original quote of $350 was not applied to the purchase indicated.  Only $325 was applied.  This is the exact reason that I am filing a complaint.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 04/21/2025

  Per our used/Trade department, the issue has been resolved.
  
  We had issued the customer a $27 payment for the difference.
  

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/05/2025 I applied for their credit card and got approved for the amount I asked for, but when I went to check out, the card was not connected to my account. The credit check and credit card show on my credit report. I even lost a few points with their credit check, but I can't purchase anything with my credit????? This has been going on for over a month. Every time I call, I get a runaround, saying it's been reported to the finance office. I ask to speak to a supervisor or someone in the finance office, but they are never available. Go figure. So the company dinged my credit, gave me a credit limit, gave me a credit card number and welcome packet, but I can't use the approved credit to purchase the camera and lens that I need for work, for which I have already missed a deadline. I would walk away and buy from a company that values their customers, but with them hurting my credit, I am crossing my fingers that maybe tomorrow they will resolve this issue and send me my purchase... I am not holding my breath.

  Business Response

  Date: 03/17/2025

  Out IT team is still working on this.

  Hopefully it will get resolved shortly 

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 10 *************************************** RZ50 from them which was a scratch and dent unit with missing power cord which I was aware of as seen in screenshot with $609 pricingFeb 12: Delivery was made by *** is a wet, damaged and beaten box, upon noticing it I informed the *** delivery person who advised me to contact the Sender and report the damage which I did within minutes on receiving the package on there email, I requested them to replace the damaged item.Days passed and almost after a week I got a reply stating they will investigate this further and get back to me.Days passed no one contacted me back, thereafter Feb ******** I contacted them to resolve my issue immediately by replacing the item, they replied they dont have same condition item and they wanted me to pay extra for other item which was little costly, plus also bear the customs and duties charged the second time, to which I asked them to escalate and price match.After escalation on Feb ********************** back.On March 5 I made a phone call and spoke to the *** agent named Patik and showed him the same item selling for $469 which also had all its accessories, mic, remote, etc,I requested him to either price match my damaged item to the one I showed him for $469 or to send a replacement I will not pay anything extra,I also made him escalate and update my case with the damage and condition and defects of the item to which he acknowledged, he promised me that he reserved the item of $469 and submitted a price adjustment request. I reported him issues of 1) Remote damaged not wroking 2) AVR receiver stop giving shound when changing sources and require a factory reset each time, 3) Picture getting blacked out while watching. On March 5 he again sent me email to submit pictures of damage which I already did on feb 12, but item got defective inside I want either a Full refund for receiving wet box and I will recycle the item, or replace the item to a new one without me paying anything

  Business Response

  Date: 03/13/2025

  I am sorry it arrived to ****** is such bad condition 'We have submitted a damage claim with *** and it's still in process 

  Currently waiting for *** to inspect and evaluate the damages 

   

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   When a customer is asking for a replacement without bearing any extra charges like difference in price for the item, taxes, customs duties. Business had been trying not to send a replacement but to offer a return by arranging *** to pickup the item, I will then lose shipping fee ,taxes, customs duties and dollar exchange rate fee for two times.The remote which came is broken, does not work, Item does not perform the way it should. I spent extra amount to purchase a remote and power cord I also submitted two -three escalations in February to price match and issue me a partial refund and I will keep the damaged defective item, its condition is worse than of a refurbished . I submitted screenshot of the same item they were selling for less price $469 which I reserved with CSR agent Patik on call and requested to issue partial refund as price match or to replace my current damaged item. Thet item for $469 also included a power cord, remote, mic all its accessories and original box. No one responded back to me on any of my cases and requests I made

  At this point I am asking the business to process partial refund for the damaged and defects,which could be the only possible resolution:
  Price match the item which they sold at reduced price of$469 which was reserved for me by Patik ($609-$469=issue $140 refund back to me
  Refund of full shipping fee I paid on original order $42 
  Refund me for the broken non working remote they have sent  I spent about $60 to purchase a third party remote and power cord
  Give extra Warranty on the item for at least 1-2 years
  Extra $150 refund as a compensation  for  there ignorance , negligence  which added me undue hardship, time and stress to which Adorama is accountable
  They are breaching FTC consumer rights by delivering me damaged defective items at its full price and not issuing full or partial refunds as a resolution nor replacing the item to new  without me paying them anything , not even customs and duties fees as I already paid it 
  Adoramas refusal to act violates FTC consumer protections regarding delivering damaged defective goods and not  Immediately issuing full refund/partial refund for the defects and damages. This is a breach and violation of consumer protection law under FTC 

     

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********** ********
  
  
  
  
   
  

  Business Response

  Date: 03/25/2025

  We already worked this out with the customer. Per his approval, we issued a partial refund on the item for ****** and refunded his original shipping of ***** to keep the item as is 

   

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********** ********
  
  
  
   
  
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Nikon Z8 camera from Adorama on their Adorama credit card. Upon arrival I found out the camera was too advance for me and wanted to purchase one with a little less features and easier to use so I returned the Z8 within the 30 day time frame and purchase the Nikon z6iii. The website said they would return my refund to its original payment. Once they received the camera they said they are charging a restock fee because they didnt get the box that one of the camera pieces came in. I said I have it and forgot to put it in but can return and they said they would refund the restock fee if they receive the box. I returned the box they said they received everything and issued a store credit and no refund on the restock fee. I would like my refund for everything I returned and the refund on the restock fee as promised. They owe me a total of $1,192 back to my original payment as promised by them!! Not a store credit back to my card. The website says they do and like they said they would. I bought a camera from them that was lower priced than the z8 but Im paying the full price of the z8 for a cheaper camera and thats not fair! When I call they keep telling me to wait a couple days for my refund and its almost been a month of me being told that.

  Business Response

  Date: 03/04/2025

  Refund we restock fee is being processed. Please allow a few business days 

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I offered to trade a bunch of camera equipment, including two camera bodies, lenses, lens filters, etc. to Adorama in exchange for a **** a7iv and two prime lenses. My estimated value was $2,400 for everything but Adorama grossly undervalued it at $1,100. However, they still offered me a higher priced camera body for tax payment only ($161) and I agreed to take it without the lenses, figuring I could buy the lenses cheaper elsewhere. But they implied it would arrive by Monday, March 3rd. They never mentioned that the item was actually out of stock. I found out after calling them the next day and demanding it and they turned me to their executive, who said he would look into it and let me know by last night, Feb. 27th, or the next day, Feb. 28th. Turns out their offices are closed until Monday, despite him saying he would reach back to me during that time, and its unclear to me whether its coming soon or not because I currently do not have the necessary cameras for the photography Im trying to do and I need them by Thursday the 6th, preferably Monday, and every day I go without them is damaging my business.

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** **********
  
  
  
   
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Adorama, a third-party seller on ******, for their refusal to issue a refund and resolve a confirmed lost package incident, despite clear evidence and prior commitments. Order date:Jan 28, 2025 Order :******************* *** Tracking number: ***************** 1. January 30, 2025: *** marked the package as "delivered," but I never received it. 2.January 31 February 10, 2025:Contacted ****** three times. Representatives confirmed the seller (Adorama) was responsible for refunds 3.February 12, 2025: Filed a lost package claim with *** at Adoramas instruction 4.February 17, 2025:** Received confirmation from *** (via email from *** Claims Manager) that the investigation concluded the package was lost and advised me to contact Adorama for resolution 5.February 17 Present:** Provided Adorama with ***s final claim report, investigation summary, and loss confirmation. Despite repeated communications, Adorama has unjustly denied my refund. Adoramas initial promise to refund "once *** approves the claim" was breached after *** validated the loss. - ****** acknowledged Adoramas responsibility,Adoramas refusal to act violates FTC consumer protections regarding undelivered goods Immediate full refund of for the undelivered item. Compensation for the inconvenience, ideally through a replacement shipment I trust the BBB will investigate this matter promptly. Adoramas conduct constitutes unfair business practices, and I urge your intervention to hold them accountable.

  Business Response

  Date: 02/18/2025

  Refund has been processed 

  Customer Answer

  Date: 02/21/2025

  Although you have processed the refund, I have not yet received it

  I am writing to formally demand compensation for the 16-day delay and undue hardship caused by your companys failure to promptly refund my order (#*******************) despite clear evidence of the lost package
  ***** confirmed the package as lost on February 17, 2025, yet you refused to act until the BBB intervened on
  2.Your delay forced me to spend over 16 days communicating with Amazon, **** and your team, in addition to unnecessary stress and inconvenience.
  
  **** my initial complaint to the BBB, I explicitly requested a replacement shipment or compensation, which your team has entirely ignored
  
  Immediate shipment of the original item at no additional cost, or $150 compensation (or 30% of the items value) for the time and distress caused by your negligence.
  
  I expect your written commitment to resolve this by 3 business days Failure to respond will leave me no choice but to escalate publicly.

  Business Response

  Date: 02/24/2025

  *** was delivered and signed for by ****** 01/30/2025 
  02/01/25 Customer claimed non receipt
  For these issues we will always first submit a tracer/claim with *** and wait for approval, which we did
  Customer fled an Amazon A-Z Claim not received 
  02/14/25 *** Approved the claim and **************** summitted it for approval
  Please allow 3-5 Business days for refund to be processed 
  02/18/25 We issued Refund. 
  Note: For 3rd party seller websites, such as ******, we are authorized to only issue refund, no exchanges 

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** computer monitor from Adorama via ****** in 2021. It started to have some difficulties after the warranty ended, but I was able to keep it going. I did find out at that time by calling **** that the serial number and tag number on the back of the monitor did not match any products in their system, so they could not help me. Since I was exceptionally busy at that time and able to get the monitor working smoothly again, I didn't follow up. I started having trouble again last year and reached back out to Adorama. They confirmed that they shipped me a 38" curved **** monitor and that they did not purchase it directly from ****, but from an another company. I told them about my conversation with **** that the monitor was not made by them and that it stopped working and was unrepairable. I requested a refund, since the product was clearly a counterfeit. They came up with the outrageous accusation that I had substituted a different monitor and was trying to get them to reimburse me for something they didn't sell.This is ridiculous. **** stopped making and shipping that model, so I couldn't have. If I had somehow purchased one elsewhere, it would be within the period where I could easily get it reimbursed by that company or **** and not have to jump through hoops with Adorama. I have tried reaching out to them by phone, by email and through ****** without success. Hoping you can help me recoup my money! This is a large amount for me, not so much for them.

  Business Response

  Date: 02/11/2025

  IntOrd#: ******************* Date 06/28/21
  Customer first reached out to us on 07/15/21 and we referred him to the manufacturer
  Then first 16 months later, on 11/11/22, 1 & 1/2 years after purchase and after the warranty had long expired, did they reach out to us again

  We get our **** products from authorized dealers, not from **** directly.  
  We reached out to them; this Serial number was not supplied to us. This was not one we shipped to this customer.