Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Akam management in October 2024 to complain of overpayment of maintenance taken at the closing of the sale of my apartment. Akam did not respond. The property manager did nothing to assist me and has subsequently left the position as does many property managers who assume this position at *************. They falsely padded my ledger with a $4000 balance when I paid for every month of maintenance and forced my attorneys to deduct $3000 from the proceeds of my sale or I would not be able to close. They could not locate certified bank checks for maintenance that was sent for June, September, and October.

  Business Response

  Date: 02/13/2025

  Thank you for making us aware of this issue.  Please reach out to *************************************************************.  I will also make the team aware of this issue.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I wholly reject Akam's response as I have contacted Akam several times through emails and phone calls since October 2024 regarding this issue and my concerns have been ignored. Attached are documents showing that I have reached out to Akam Management and the property manager of ************* for help with this issue. ***** *******, merely blabbed to everyone that she was leaving after only being there a few months. She was one of many revolving door property managers, who did nothing to help me, and I was given an incorrect ledger showing I owed a balance of $4,000 which was incorrect which Kings Village Cooperative and Akam forced my attorneys to deduct from the proceeds of my sale in order for me to close. They later found LOST maintenance payments for August and September 2024 after losing my online account and made me mail my payments to **********, where they MISPLACED my maintenance payments, and did not cash them for 30 days after they were presented. I will attach all documentation to show that they were paid in full up to the date I moved in October 2024. Their ledger was inaccurate as I informed them before closing. These are not an exhaustive list of documents I have for my case. If this is not resolved, I am prepared to pursue a civil court case immediately to secure my funds back.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  *** **** was overcharged $1500 at the closing and a refund check was issued.  After investigation, we did not find that any additional money is owed to *** *********** The property manager advised *** **** to provide her maintenance checks so we can have our team verify against the ledger to confirm if additional money is owed.  ************* convince she can directly contact the property's manager to review the checks.  She can be contacted at (*************************************************************).

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Management has been provided with copies of ALL maintenance checks paid as well as tracking numbers. The fact that this property manager has the ******** to continue to ask me for the same documents they have been given repeatedly speaks volumes about how irresponsible and negligent they are with record keeping and documentation. ***** ******* was given this information. She received this information via certified mail. Numerous emails have been sent to this management company, specifically to her email. The judge will see copies of all of it.  
  
  Effective Wednesday April 16, ****************************************************************************************** This will be handled in Kings County court of law. I will be naming ***** ******* and Akam management in the lawsuit as she and Akam are responsible for this mess. They knew they were over paid in October 2024 and only credited half of the funds back to me in April 2025. Unacceptable. 
  please make this record public so that people know to avoid this horrific, unprofessional, criminal management company. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AKAM, *************************** for ***************** has placed an unjustified charge of over $5000 over the last three years. Majority of the charges are management imposed late fees. Initial charge appeared on my account as an unjustified repair for plumbing for over $1000 in 2021. Management requested access to my unit due to renovations that were taking place in the unit below. The contractor and plumber sent by the management company charged AKAM for their services. Over 4 months later these unjustified charges were passed on to me, the tenant. The repairs were completed by a third party plumber that I hired and paid at the time of the initial visits made by the contractor (November 2021). When the additional charges were applied to my account this was brought to managements attention and they refused to respond to my emails and phone calls. Months later the new manager in place, ***** ******, assured me numerous times that this would be resolved and charges removed. ***** most recently spoke to the plumber, email corresponded with him and received and reviewed all of my documents and receipts providing proof of repairs made by myself to my own plumber. She has completely stopped responding to my calls and emails. She has dragged this issue out for an additional year. She also continues to claim that she will need to speak with the board however these meetings never seem to take place and she later claims there is a new board in place (on more than one occasion), thus prolonging the process with no resolution. Im seeking for the initial charges to be removed as well as the 3 years worth of monthly late fees. Additionally, due to the continuously increasing charges on my account, all of my tax abatements and STAR credits have been pocketed by the management, rather than be applied to my account.

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
   I have NOT been contacted by AKAM regarding complaint ID ********* My attempts at communication with Akam have gone unanswered. 
  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning with my February maintenance statement I have been overcharged for electricity. I am not disputing the rates, I am disputing the usage (kwh) I am being charged for. The usage I've been billed for is 2 times or more the amount I have been charged for in any month for the past two years (2022 and 2023). The meter was checked and found to be working. I have taken readings from the meter in my apartment and the usage recorded quadruples after approximately 6pm. There is no reason why the usage should change from the daytime to the evening. A neighbor in my building residing in the same line as me had a similar problem in November. It was resolved. Now it seems to be my problem. It now 6 months later, has not been resolved, and I am being charged for twice the usage than I'm actually using.Extensive communication between management and myself has gone on over these past 5 months. They are dragging their heels investigating this and at the same time taking my money. I want them to get to the bottom of this and to refund my money.

  Business Response

  Date: 07/23/2024

  We are aware of this matter.  This is an issue between ************** and our energy company.  Management has met with **************, and we are awaiting to hear back from the meter reading company to understand the discrepancy and close the loop.

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  Sincerely, 
  
  *******************

  [Your Answer Here] 

  I had communicated with Quadlogic/Metergy about this issue and was basically ghosted by the person ostensibly assigned to this case for over two weeks. I met in person with the site manager at AKAM who seemed to be taking a rather passive role in this situation. After meeting with him he finally "urgently" emailed the point person at Metergy who responded she was on it. Havent heard anything since that email 5 days ago. This case has not been resolved. Perhaps I need to submit a complaint against Quadlogic/Metergy.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/24/2024

  The Managment team has been in touch with **************.  The complaint may be filed with the electric company, as they are the ones that can resolve the issue.  Akam management emailed the electric company on ****************** behalf and will do so again.

   

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AKAM used to be the management company for *************** Condominium. I have 2 unites there with credits from common charge in Dec, 2022. In Jan 2023, REM take it over. The manager of AKAM for Manhattan Place did not transfer the money to REM. I called AKAM about 3 weeks ago and left phone message to the person who used to be in charge for Manhattan Place. So far I have not had any response. *** told me that they did not get any credits from AKAM.

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are refinancing our mortgage for the coop we have owned since ****. A previous refinance 7 years ago was quick and painless under a different building management company. However with Akam, we have spent 75 days thus far trying to get documentation, answers or even just a phone call or email returned from the Transfer and Closing colleagues with glacial progress at every turn (as one example, it took 3 weeks to get Akam just to send an email with the requirements for a refinance). To note: this is a refinance that is reducing the monthly payment significantly for our mortgage. The property manager focal point ******************** has been responsive and helpful, but it seems there is no one inside or outside of Akam who can influence the refinance department's behavior. We have had to pay our lender to extend our interest rate and now the refinance is at risk of needing to be redone altogether at a much higher rate. We have been told the package of documentation is with the coop board for approval. This is progress if indeed accurate, but after this step we fear additional needless and unexplained delays on Akam's part, further impacting our ability to close. We are seeking immediate action on Akam's part once the coop board approves the refinance.

  Customer Answer

  Date: 06/01/2022

  Better Business Bureau:
  
  In reference to complaint ID ********, I find that the resolution of Akam to expedite the remaining steps in their control is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************