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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 10/22/22 I placed an order with Scholastic book clubs and since my order was $25, I earn a $10 free book selection. I selected 4 books in my teacher order, 2 of them we listed as $0 (see invoice 10/22). These books were How to Catch ... Unicorn and National Geographic Volcanos, both books were shown to be $0.00 and crossed of to show I was being charged $0. The final total of the order was $25. Then on 10/24/22 I received an email stating my order was on the way yet the final total was now upped to $45. Upon further investigation I noticed that I was billed for 2 books that were originally listed as $0. (see invoice 10/22) The Unicorn Book was now $11 and the Volcano Book was $9. I feel I should not be charged for items that were originally listed as $0. When I contacted Scholastic Book Clubs, they said that those 2 books were not free and it was stated as such before finalizing my order, which by looking at the bill you can see it was not) and I would be charged for them or could return them at my expense. Had anyone contacted me before shipping I would have told them not to send them. Yet no one contacted me and now I am being charged for books that we listed as $0. As this is their system error I do not feel I should have to pay for something that they had listed as free. I am willing to pay for the original 10-22-22 charge but not for their error.Business response
11/07/2022
Weve reached out directly to the customer so we can fully address their concerns.Customer response
11/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
10/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I haven't contacted Scholastic yet, but they charged my credit card $30 twice in one day and I have never ordered Scholastic. The charge was on 09/29/2022.Business response
10/26/2022
The two charges are for Book Fair eWallet Contributions. Weve reached out directly to the customer with details.Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed a book order for my daughter in March thru her school's book program with Scholastic. The check (dated 3/28/22 for $16) was cashed on 4/13/22, but to date I haven't received the order or a refund. I initially inquired with the school who said that Scholastic had been having delivery/order delays due to Covid. I was patient and waited until June. At this point school was finished & summer started, so I contacted Scholastic directly. I was eventually connected to ****** in accounting and spoke to her on 6/9 at 12:35 pm. She advised that she would process the information and mail me a refund check. I followed up with ****** again 7/12 at 11:12 am. Again, the same story. She was going to send the check right away. As of today's date, 8/22/22 I still have no refund. I contacted their live chat agent today and was told I need to follow up with accounting again. At this point, I feel like they're intentionally being deceitful and just want to keep my money. I've attached a front and back copy of the check.Business response
08/30/2022
Our accounting team has reached out directly to the customer to fully address their concerns.Customer response
09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have received Scholastic's response and will need extra time to respond. They've contacted me via email. I will follow up once the issue has been resolved.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
09/23/2022
Thank you for your help BBB. Scholastic sent me a refund check and this issue has been resolved.Initial Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 6, 2022 I received a stmt that I was entitled to a refund of $45, from 2017. I have made 7 contacts to Scholastic & have been told several times a check will be sent, yet I have yet to receive one. The last time I called on July 13, 2022, I was told a check was sent July 12th. I have not received it. I told them, if I did not receive a check in 2 weeks, I was going to file a BBB complaint. They also supposedly added 100 credits to my acct. (totaling 123). I attempted to use these ************** don't show in my acct. I am throughly disappointed in Scholastic.Business response
07/28/2022
Our accounting team has reached out directly to the customer to fully address their concerns.Initial Complaint
06/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order on 9/14/2021. Due to a systems issue, Scholastic broke my payment into half without my consent. This resulted in my credit card company denying payment for the second half and me receiving bills. Scholastic's system would not allow me to pay online, even though all my transactions have been online. I called 5/13/2022 and paid over the phone. On 6/15/2022 I received another ****, saying payment was not received. I called 6/16/2022. The agent said she did see my call and payment on 5/13/2022, but for some reason it was not entered into their system properly, which is why I was receiving the ****. I refused to pay and said I was filing a complaint.Business response
06/21/2022
Weve reached out directly to the customer so we can fully address their concerns.Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Scholastic has not addressed my concerns in regards to me providing payment, processing my payment, but then sending me a **** saying my balance was outstanding.
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************************
Initial Complaint
06/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered books thru a school fundraiser in the fall and was billed and paid in full at that time. I have now received a 90 day overdue invoice stating I owe them *****. I have called and left a message for accounting, with no return call for weeks. I have called and spoken to customer service who stated they cannot see my account as owing anything. I am very concerned that they continue to seek payment from me when I absolutely paid in full last year.Business response
06/06/2022
Weve reached out directly to the customer for more information so we can fully address their concerns.Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
05/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered books from Scholastic on January 14, 2022. I purchased and paid in full on line $55.93. My books came at the end of January. On my next credit card statement I was charged on 1/20/22 for $60.27 and then on 2/8/22 I was credited $2.17 & **** for a total of $5.97. Those were all the transactions from Scholastic that were on any credit statements for this year. On March 21st, I received an email stating that I had an outstanding balance of $50.30, so I called Scholastic to clarify. I was told that an accounting error had been made and I needed to send documentation to the email BCCollections and it would be cleared up. So in addition to the many phone calls and hours on hold, I now had to find my credit card statements: copy, scan and email proof that SCHOLASTIC made a mistake. I submitted them on 3/25/22- received no response. It is now May 20, 2022 and it is still unresolved. Scholastic still shows that I have an outstanding balance of $54.30, as they did correct some of their error. I do not owe any money and have talked to accounting so many times that we know each other by name. **************** has been nice, but unable to do anything. Getting ahold of accounting is very difficult, when I finally did it was clarified t that no I do not owe anything. She forwarded the request to correct it on 4/22/22 I have also tried Live chat-got disconnected/timed out, before they finished checking on my issue. There has been no resolution at this time. I have spent so much time, energy and frustration on an error that was not mine and should have been easily fixed. I refuse to order until it is and at this point and not sure that it is worth the risk of having this happen again that I may never order or recommend Scholastic again. After *************************** sad and frustrated. I just want my account clearedBusiness response
05/24/2022
Weve reached out directly to the customer so we can fully address their concerns.Customer response
05/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
04/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I want to say I am HIGHLY DISAPPOINTED in Scholastic books billing department. I ordered September 9, 2021 and apparently wasn't charged until FEBRUARY 7, 2022. It was my old debit card which caused me to overdraft $41.31. I placed an order with Scholastic the SAME day 2/7/22 with my new card and that order was perfect, yet my OLD card was billed for Scholastic's mistake from September. I am very sad and this is not good business in my opinion.Business response
04/22/2022
Weve reached out directly to the customer so we can fully address their concerns.Initial Complaint
04/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I made some holiday gift orders through Scholastic Book Clubs back in October 2021. The books took quite some time to arrive, and when orders arrived we had many missing. I called **************** in December about the missing books and was told they would be sent or I would be credited. We received a couple, but I shrugged it off as I had already talked to customer service so I thought we would be a-ok. Now, in April 2022, I receive an invoice claiming I owe them for the orders I made. I paid at the time of purchase, and made ship-to-home orders only, which are charged at the time you order them. This is extremely concerning as it appears to be happening to so many families. I'm at a loss for what to do, and additionally, I was about to order some spring books -- I guess I am thankful I had not placed that order yet.Business response
04/21/2022
Weve reached out directly to the customer so we can fully address their concerns.Customer response
04/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************Initial Complaint
04/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In August 2021, my classroom funds in my Scholastic account totaled $255. I placed orders from August 2021 to January 2022 using my classroom funds and bonus points, as well as a check. I used ****** with my January order and ***** with my November order. I am also showing ***** being taken out twice-August and October so there is an error there. Currently, my account is showing my January order as "processing" (I already received it) and I have a balance due of $109 despite the fact that every order was paid in full. I do not owe them anything. For months, I have contacted them via live chat and email and am not getting this issue resolved. I have gotten no responses via email. Last week, I was told to email ************************************** and again, no response. This issue needs to be resolved asap.Business response
04/19/2022
Weve reached out directly to the customer so we can fully address their concerns.Customer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *****
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Customer Complaints Summary
95 total complaints in the last 3 years.
13 complaints closed in the last 12 months.