Magazine Publishers
A360 Media LLCHeadquarters
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Complaint Details
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Initial Complaint
01/13/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a 12 month magazine subscription back in October 2024. Script was supposed to also have a friend receive magazines for a year. They cash my check 3+ months ago. Still no magazines received by either party.Business response
01/14/2025
Hi,
We apologize for the delay. Please note that the first issue will be with the 2/24/2025 cover date and they should receive it by 2/18/2025. To compensate for the delay, we have processed a 1 month free extension on the subscription for both the customer and the friend.
Please feel free to contact us at ************ if you have further questions.Customer response
01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********* *****
Initial Complaint
01/13/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My Star Magazine subscription is paid through November of 2025, however they have ceased the printed version. I have been in contact with Star customer service numerous times about being able to obtain the digital version. No one has been able to help with this matter and get nothing but the run around.Business response
01/13/2025
Hi,
We have reached out to the customer directly via email to get the issue resolved.
If you have further questions, feel free to contact ************. Thank you and have a great day!Customer response
01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** *******
Initial Complaint
01/07/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a paid subscription to Star magazine which doesnt expire until 9/15/2025, everything was fine until the end of November thats when I stopped getting my magazine which is a weekly home delivery. Called beginning of December was told to check with the post office which I did and they said they had nothing for me, checked again 3rd week of December still nothing since then I have tried to reach them only to be put on hold first time 39 minutes then again ************************************************ So I would like to get a refund. Thanks for any help.Business response
01/09/2025
Hi,
We have cancelled the STAR magazine subscription and processed a prorated refund for the remaining issues through check. They should receive the refund within 2-3 weeks.
If you have any questions, please contact our STAR hotline at ************.Initial Complaint
01/02/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Star Magazine discontinued print issues. I paid $58.11 for 52 print issues. First check was #**** on 2/11 for $19.37. Second check was #**** for $19.37. Third check was #**** on 9/19 for $19.37. This was supposed to be for 52 issues. From February through September, I did not receive 52 issues. Due to a neurological illness, I have to limit the time I spend on computers, so I cannot read articles online - that's why I paid for the print subscription. The subscription was switched over to online without notifying me. I was told after numerous phone calls and emails that print issues can only be found in stores now. Since I have to buy the magazine I already paid for, I am asking for a refund of $58.11, which is what I paid for this year so far. I paid for print issues, not for online issues.Business response
01/03/2025
Hello,
We have reached out to the customer and resolved the matter directly.
Initial Complaint
01/02/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid for 25 print issues of Star Magazine. I received 13 of them and they apparently have stopped printing the magazine. I am requesting a refund of 11 issues which were remaining on my subscription. I have not received any digital issues and am not interested in changing my subscription to digital. The last print issue I received was December 9, 2024.Business response
01/16/2025
Hi,
We have processed a prorated check refund of $12 for the remaining subscription. The customer will receive the refund within 2-3 weeks. Thank you!
If you have further questions, feel free to reach out to our STAR hotline at ************.Customer response
01/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* *******
Initial Complaint
12/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
5/17/24- ***** 7/10/24-***** 7/30/24-***** 8/6/24 -***** total ***** Star Magazine discontinued my printed subscription and went digital. I was not notified until I called regarding my missing magazines. I do not want digital and they will refund me $58.11 but only in installments of ***** etc. I want my total refund in one check not several. Also they will not send me an email regarding my refund, therefore I have no proof.Business response
12/30/2024
**** ******** ********* ***** * ***** ** ******* ** ********** ** ********* *** *********
We are in receipt of ********* ******* complaint about the refund amount received from her Star subscription cancellation.
We processed two refund checks totaling $37.27, one in the amount of $17.88 and one for $19.97. There is a refund still due of $20.84. We are aware that *** ***** requested one check in total and not multiple checks.
At this time we can either ask her to void the two checks she received and issue one for $58.11 or we can issue one additional check for $20.84. Please let us know her preference and we will issue her refund.
We apologize for any inconvenience. She may contact customer service at ************. Thank you
Customer response
01/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I do not understand why Im receiving this email. I did respond to bbb already and I am currently waiting for my third check from Star magazine $20.84.
Sincerely,
********* *****
Business response
01/09/2025
Please allow 7 to 10 days for your check.
Thank you.
Customer response
01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
********* *****
Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I subscribe to STAR magazine and would like your magazine delivered and the past month&#**;s magazine delivered to me or my money back.Business response
08/07/2024
RE: Star Magazine Subscription
We received the attached complaint regarding ********************* non receipt of her magazines.
We have been unable to locate an order or payment for her magazine subscriptions. It would be helpful if she could provide her cashed check information. The check numbers, dates and amount of the checks would be very helpful in our investigation.
The address we are using to research account details:
***********************************************************************Please let us know if the account could be under any other secondary address.
In the meantime, ************ can contact customer service by phone at ************.
Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The magazines I subscribe to are US Weekly, In ********************** Weekly and Woman&#**;s World. I would like my magazines delivered including past issues from a month ago or my money refunded to me.Business response
08/07/2024
Regarding Complaint ID: #********
We received the attached complaint regarding ********************* non receipt of her magazines.We have been unable to locate an order or payment for her magazine subscriptions. It would be helpful if she could provide her cashed check information. The check numbers, dates and amount of the checks would be very helpful in our investigation.
The address we are using to research account details:
***********************************************************************Please let us know if the account could be under any other secondary address.
In the meantime, ************ can contact customer service by phone at ************.
Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have a subscription to both Woman's World and First for Women. We renewed both during or shortly before the problems. We have not gotten issues of both since January 2024. Below is summary emails to them. A June 5th email was completely ignored. We just got in the mail a new renewal notice so they have our address. We would like our magazines. They have clamed an address error and to extend the date of the subscription, nothing seems to get our magazines.Ticket ************ *** ** ******** *** ******* *** ********* *** ****** **** *** ***** **** ******** *** **** ******* ******* ** *** ******* *** ** *** *** **** ** *** ****** ** *** ******* ****** ******* ** ** *** **** ** ****** *** ******************* *** ** **** ** * *** ** ** *** ******* ********** **** ******** ** ***** *********** ****** *** *********** ******* ***** ******** ******* ** *** *** ******* *** *** ******** ****** ****** ***** **** ******* ** *** **** ** ***** * **** ** ***** ** *** *** ********* ** **** ** ** ** ****** ****** **** ** ** *** ***** ***************** ** * ****** ** ** **** ** *** *** ******* ** ** *** ***** ******* *** ** **** ******** *** ******* *** ******* *** ******* *** ** **** **** ****** ****** * * * ********* ****** *** *** *** *** ********* ****** ******* ******* ******* *** **** ** **** ********* ********* *** *** ****** ******* * **** ******** *** ******* ** * ****** ** **** ** *** ***** *** *** ********** ***** ** **** *** **** *** **** ****** ****** *** ** **** ** * *** ** ** *** ******* *************** ******** ** ***** *********** ** *** ************** *** *** *********** ** ******* ***** **************** ** *** I still have not gotten an issue since this date Mar 1 The last issue of First we received Jan 22 2924. The subscription was up in Jun 2024.similar email sent First for Women Apr 21 I still haven't got a new issueBusiness response
08/07/2024
Complaint #********
We received the attached complaint regarding ********************************* missed issues.We are sorry to hear about the trouble ******************** has experienced with her magazine subscription.
We can see from her account record that there has been an issue with the ** part of her street address.
Her address is currently listed as:
*************** ******* ** *****We will monitor her address to make sure it remains as listed above.
We have extended ********************** subscription to Womans World Magazine to January 6th, 2025. The First for Women subscription has been extended to December 29th, 2024.
******************** can contact customer service at ************.
Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I sent money order on 03/12/24 and it was cashed on 3/20/24 and I haven't received any magazines but I received a renewal notice.Would like to get magazines as they are for my disabled sister.Business response
04/29/2024
Complaint ID: # ********
****** ***** ******** ********************* ***** ********* ** ********************
We are in receipt of **** ******* complaint about non receipt of her Womans World renewal subscription.We apologize that the order was not processed.
We have used the payment information provided and placed a paid renewal order for *****************.
The first issue will be the June 3rd issue 2024 and it will run through April 28th issue 2025.
***************** may call our customer service department if she has any questions about her subscription.
Womans World - ************Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
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Customer Complaints Summary
86 total complaints in the last 3 years.
43 complaints closed in the last 12 months.
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