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Business Profile

Magazine Publishers

A360 Media LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for A360 Media LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I orderd a Star magazine subscription renewal (print version) on March 11, 2024. I noticed I have not been getting Star magazine for a while, so I checked my acount online. It says my subscripion is expired. I orderd the magazine less than a year ago, so I contacted customer service. They said Star has stopped delivering magazines, but I was not informed about this. I asked for a refund on my credit card (not a check), but they stopped responding to my messages.I made a renewal order for another magazine(US Weekly) at the same time, and its expiration issue is of June2, 2025.

      Business Response

      Date: 03/06/2025

      Hello,

      We have processed a refund of $54.97 for their remaining subscription and sent an email to the customer to let them know.

      If you have any questions, feel free to contact our STAR hotline at ************.

      Customer Answer

      Date: 03/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/30/2024, I renewed my subscription to Star magazine along with a gift subscription. My subscription is due to expire 08/2026. The last magazine I received was 12/2-12/9/2024. They decided to go digital without offering any options. I am 78 years old with very limited access to a computer. I cannot read the magazine digitally. I have sent them several emails, the last being on 01/10/2025, and have received no replies. I would like a refund for all the issues that I paid for after the issue I have received, 12/2-12/9/2024. I would appreciate your assistance in getting the refund. Thank you for your help

      Business Response

      Date: 02/13/2025

      Hi,

      We have cancelled both your subscription and your giftee. The are a total of 54 issues remaining for both subscriptions that is equivalent to $54.66. We have processed a check refund in which you will receive within 2-3 weeks. 

      If you have any questions, feel free contact our STAR hotline at **********.

      Customer Answer

      Date: 02/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ******



       

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June I sent in a subscription form for Star Magazine. I made the following payments on this subscription: Check #**** dated 7/10/24 for $21.99, check #**** dated 7/31/24 for $43.98, check #**** dated 8/20/24. This was the price of the subscription for 1 year. In addition to them continuing to bill me after I paid for this subscription, they sent me an email in November that they were no longer offering paper magazines, it would be online only. I responded that the only reason I took this subscription was for the puzzles, which I didn't see in the online version and I asked for a refund of the issues I had not received. I sent them emails to this effect on December 8, 2024, January 3, 2025, January 5, 2025, and January 24, 2025. They unsubscribed me from the online access to the Magazine but did not refund any part of my subscription. I want a refund for December 2024 through June 2025.

      Business Response

      Date: 02/13/2025

      Hi,

      We have cancelled your STAR digital subscription and processed a refund for the remaining issues since we started converting your subscription from print to digital. You will receive a check refund of $45.63 within 2-3 weeks.

      If you have any questions, feel free to call our STAR hotline at **********. 

      Customer Answer

      Date: 02/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am Subscriber to Star magazine for several years. 10/10/2024 I mail check #**** to continue Star subscription for additional 6 months. 12/27/2024 I still have not received magazine. I contact my Bank re: Check #****: check cashed to AME-ECP to ***. Account #************/********. Same day send Email to Star Magazine (no listed phone). 1/4/2025 Star reply: no record of my Account. Request Info re: my Star Account. 1/8/2025 I email photo of Feb 2024 mailing Label of my Star Magazine. I have not received Reply. Thank you

      Business Response

      Date: 01/24/2025

      Hi,

      The customer already called our STAR hotline and was assisted in cancelling and  processing a refund.

      Thank you!

      Customer Answer

      Date: 02/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22819993, and find that this resolution is satisfactory to me and the matter has been resolved. Re  Reference ID #22819993
      I was finally given contact info for "Roger" the "manager" at Star. I called and he was in a "meeting". The representative was able to locate my account and provide refund. 
      Not certain why "Roger" could not due the same when I first contacted him.
      ty
      I did receive the check

      Sincerely,

      Leticia Hernandez



       

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 12 month magazine subscription back in October 2024. Script was supposed to also have a friend receive magazines for a year. They cash my check 3+ months ago. Still no magazines received by either party.

      Business Response

      Date: 01/14/2025

      Hi,

      We apologize for the delay. Please note that the first issue will be with the 2/24/2025 cover date and they should receive it by 2/18/2025. To compensate for the delay, we have processed a 1 month free extension on the subscription for both the customer and the friend.

      Please feel free to contact us at ************ if you have further questions.

      Customer Answer

      Date: 01/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********* *****



       

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Star Magazine subscription is paid through November of 2025, however they have ceased the printed version. I have been in contact with Star customer service numerous times about being able to obtain the digital version. No one has been able to help with this matter and get nothing but the run around.

      Business Response

      Date: 01/13/2025

      Hi,

      We have reached out to the customer directly via email to get the issue resolved.

      If you have further questions, feel free to contact ************. Thank you and have a great day!

      Customer Answer

      Date: 01/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** *******



       

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a paid subscription to Star magazine which doesnt expire until 9/15/2025, everything was fine until the end of November thats when I stopped getting my magazine which is a weekly home delivery. Called beginning of December was told to check with the post office which I did and they said they had nothing for me, checked again 3rd week of December still nothing since then I have tried to reach them only to be put on hold first time 39 minutes then again ************************************************ So I would like to get a refund. Thanks for any help.

      Business Response

      Date: 01/09/2025

      Hi,

      We have cancelled the STAR magazine subscription and processed a prorated refund for the remaining issues through check. They should receive the refund within 2-3 weeks.

      If you have any questions, please contact our STAR hotline at ************.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Star Magazine discontinued print issues. I paid $58.11 for 52 print issues. First check was #**** on 2/11 for $19.37. Second check was #**** for $19.37. Third check was #**** on 9/19 for $19.37. This was supposed to be for 52 issues. From February through September, I did not receive 52 issues. Due to a neurological illness, I have to limit the time I spend on computers, so I cannot read articles online - that's why I paid for the print subscription. The subscription was switched over to online without notifying me. I was told after numerous phone calls and emails that print issues can only be found in stores now. Since I have to buy the magazine I already paid for, I am asking for a refund of $58.11, which is what I paid for this year so far. I paid for print issues, not for online issues.

      Business Response

      Date: 01/03/2025

      Hello,

      We have reached out to the customer and resolved the matter directly.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 25 print issues of Star Magazine. I received 13 of them and they apparently have stopped printing the magazine. I am requesting a refund of 11 issues which were remaining on my subscription. I have not received any digital issues and am not interested in changing my subscription to digital. The last print issue I received was December 9, 2024.

      Business Response

      Date: 01/16/2025

      Hi,

      We have processed a prorated check refund of $12 for the remaining subscription. The customer will receive the refund within 2-3 weeks. Thank you!

      If you have further questions, feel free to reach out to our STAR hotline at ************.

      Customer Answer

      Date: 01/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *******



       

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/17/24- ***** 7/10/24-***** 7/30/24-***** 8/6/24 -***** total ***** Star Magazine discontinued my printed subscription and went digital. I was not notified until I called regarding my missing magazines. I do not want digital and they will refund me $58.11 but only in installments of ***** etc. I want my total refund in one check not several. Also they will not send me an email regarding my refund, therefore I have no proof.

      Business Response

      Date: 12/30/2024

      **** ********  ********* ***** * ***** ** ******* ** ********** ** ********* *** *********

      We are in receipt of ********* ******* complaint about the refund amount received from her Star subscription cancellation. 

      We processed two refund checks totaling $37.27, one in the amount of $17.88 and one for $19.97. There is a refund still due of $20.84.  We are aware that *** ***** requested one check in total and not multiple checks. 

      At this time we can either ask her to void the two checks she received and issue one for $58.11 or we can issue one additional check for $20.84.  Please let us know her preference and we will issue her refund.  

      We apologize for any inconvenience. She may contact customer service at ************.  Thank you   

       

       

      Customer Answer

      Date: 01/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I do not understand why Im receiving this email. I did respond to bbb already and I am currently waiting for my third check from Star magazine $20.84.


      Sincerely,

      ********* *****




       

      Business Response

      Date: 01/09/2025

      Please allow 7 to 10 days for your check.

      Thank you.

      Customer Answer

      Date: 01/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********* *****



       

    A360 Media LLC is NOT a BBB Accredited Business.

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