ComplaintsforA360 Media LLC

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Initial Complaint
04/25/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sent money order on 03/12/24 and it was cashed on 3/20/24 and I haven't received any magazines but I received a renewal notice.Would like to get magazines as they are for my disabled sister.
Business response
04/29/2024
Complaint ID: # ********
****** ***** ******** ********************* ***** ********* ** ********************

We are in receipt of **** ******* complaint about non receipt of her Womans World renewal subscription.
We apologize that the order was not processed.
We have used the payment information provided and placed a paid renewal order for *****************.
The first issue will be the June 3rd issue 2024 and it will run through April 28th issue 2025.
***************** may call our customer service department if she has any questions about her subscription.
Womans World - ************
Customer response
05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
03/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I requested the January 15, 2024 ** Weekly magazine back in January (by email) but I haven't received it nor an extension. I also missed the April 1, 2024 ** Weekly magazine.Also, I'm not able to log into my Us Weekly account using the link they provide. It doesn't link to my account. I tried using Gmail but it didn't work.
Business response
04/03/2024
RE Complaint #********
US Weekly Magazine
***** ****** ***** ** **** ** *** ****** ** ********** ** ******* ******* ********* ****** *********************
We are in receipt of *** ******'s complaint about her missing issues and problems with online access.
We will have a customer service supervisor contact the customer directly about their online access.
The January 15th issue is not in stock so we have extended the customers account by one additional issue.
The April 1st issue is still in stock so we have sent a replacement copy and she should receive it within 2-3 weeks.
We apologize for the issues the customer has encountered.
Customer response
04/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******
Initial Complaint
03/15/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I mailed Life & Style Magazine $44.95 for a print subscription. Received 4 weekly issues in the mail and then NOTHING. This was supposed to be for at least a year. Life & Style magazine has no customer service phone number. Western Union told me the money order was cashed Feb 1st '24
Business response
03/20/2024
Thank you for contacting us about your subscription. We apologize for any inconvenience caused by the disruption in your service.
Upon reviewing your account, we've noted that your subscription has been extended, and you are scheduled to resume service beginning with the 3/25/24 issue.
Should you encounter any further difficulties, please don't hesitate to contact us at our updated customer service email: ************************************************************************
We appreciate your continued support as a valued subscriber.
Initial Complaint
02/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not receiving any issues of Star magazine. My subscription is valid until January of 2025. I have tried calling the customer service number and also have sent email and get absolutely no response from this company
Business response
02/06/2024
*** ********* ** * ******** **** ******** ******* * ********* *************************** ***********************************************

We are in receipt of *************************** complaint about non receipt of her Star magazine subscription.

Our records indicate that we have not received payment for the subscription. The account has an outstanding balance of $29.97 and the account is in a suspended status.

If ******************** has a cashed check or credit card purchase for Star magazine, she can send us a copy of we will apply it to her account to reinstate her subscription. We apologize for any inconvenience.

She may contact Star customer service at ************. They will be able to assist with any questions.
Customer response
02/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The mailing label on the issue I DID receive, indicates that THIS SUBSCRIPTION IS VALID THROUGH Jan 2025, NOW, IF THIS WAS NOT PAID......HOW IS THIS POSSIBLE??????????

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
02/22/2024
The expiration date on the mailing label is not indicative of payment status. As previously stated, our records indicate that we have not received payment for the subscription. The account has an outstanding balance of $29.97 and the account is in a suspended status.
If ******************** has a cashed check or credit card purchase for Star magazine, she can send us a copy of we will apply it to her account to reinstate her subscription. We apologize for any inconvenience.

She may contact Star customer service at ************. They will be able to assist with any questions.
Initial Complaint
01/31/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 9/8/2022 I renewed the Soap Opera Digest subscriptions for one year (52 issues) for myself and a gift subscription for my mother with new expiration as follows: Acct ****************** expiration April 2024 - $84.97 Acct ****************** expiration June 19, 2024 - $42.00 We are both long-time subscribers to this magazine. After missing two weekly issues, I went online to report it but instead found a message stating *** was no longer being published, with last issue being Nov 13, 2023. It was well over a month from the last publication date before subscribers were notified by postcard. Rather than refunding the pro-rated balance of the subscriptions, a360 Media transferred the subscriptions to Woman's World without our consent. How is that even legal?I emailed the *** customer service address on the postcard on Jan 3rd requesting a refund and stating we do not want Woman's World. A reply the same day said it was transferred to an agent and I would be contacted when it was processed. It is now 4 weeks later with no response. The 800 number on the postcard is not being answered and the message even states that *** is being mailed on time. When I attempt to send another email, it is flagged as possible spam now and will not send. It is obvious to me that there is no customer service and this is all a scam to keep subscribers' money. In fact, they were still mailing *** renewal forms in October 2023 when they absolutely knew they were discontinuing publication. Thank goodness I did not pay an additional $126.97 to these unethical scam artists to renew beyond 2024.We have started receiving Woman's World but do not want it. It is a rag of a publication and is going directly from the mailbox to the recycle bin. I want a refund and by my calculations it would be approximately $60.
Business response
02/23/2024
RE: Complaint # ********
Soap Opera Digest Transfer to Womans World

************************* ***** ********************** ****** ** ********** ** ******* ******* ********* ****** ******************
We are in receipt of ************************* complaint regarding the discontinuation of Soap Opera Digest and the transfer to Womans World.

We apologize the subscriber had such difficulty trying to contacting customer service. We have cancelled the Womans World subscription for both *********************** and *************************.

There was $35.95 left of service for Soap Opera Digest on each account.We have processed a refund check in the amount of $71.90 to ***********************, check #****.

The check is written by A360 and should arrive in the next two to three weeks.

Again, we apologize for any frustration.
Customer response
02/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Hopefully, the refund check will arrive as promised, although "2-3 weeks" seems excessive if they already have a check number.
Thank you for your assistance!
Sincerely,

***********************
Initial Complaint
01/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 9/24/23 I sent a check for ***** made payable to Womans World. I received two magazines and subscription stopped due to non-payment. I provided proof of payment through email on 12/13/23. On 12/21 I received an email thanking me for providing proof of payment. Have not received any further magazines and their email is no longer valid. At this point I want a refund but I paid by check.
Business response
01/24/2024
*** ********* ** * ******** ****** ***** ***************************** *********** *** *** *********** ** ********** ** ******* ******* *********

We are in receipt of the above-referenced complaint regarding non receipt and invoicing of Womans World Magazine.

We apologize for the trouble ******************* encountered receiving the order she paid for. As requested, we have cancelled and refunded her subscription. She will receive a check by mail in the amount of $26.00. The check will be written by A360.

Again, we apologize for all the problems ******************** experienced trying to receive her Womans World Magazine.If she has any further questions, she may contact customer service at ************.
Initial Complaint
01/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged on my credit card in the amount of $105.04 on 11/09/2023 by the National Enquirer (******, **) without my permission. My subscription was not up for renewal and this is charge is done without my consent.
Business response
01/24/2024
*** ********* *** ******** ******** ******** ********
******************************* ***************************** ******* ** **********
Account Number: *********

We are in receipt of the above-referenced complaint regarding a credit card charge to ******************************* for the National Enquirer.A review of ****************** records show there were two subscriptions, one placed by an agency, and one placed directly through the National Enquirer.

We cancelled the direct to publisher order and refunded $105.04 back to her credit card. She should see the credit withing **** business days.

We apologize for any inconvenience.If she has any questions, she may contact customer service at ************* for assistance.
Initial Complaint
12/28/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 4 . 2022 I sent a check for $34.95 ,for 34 issues or 2 years.The subscription was to expire on Dec ****. I have the sticker showing the date. Over the last few month the issue was stamped Nov ****, and as of Today is now Oct ****. I have emailed support @ ********** ******* and are being ignored.Customer acct ************** I want the issues I paid for and the public warned Another address is women's world/first, ** ****** **********, ** *****
Business response
01/05/2024
RE Complaint ID: ********
First for Women Magazine

************************* *********************** ** ********** ** ******* ******* ********* ****** ***********************

We are in receipt of **** ******* complaint about her subscription expiration date changing on her account label.
We apologize for the issue and have extended her subscription to December 10, ****.
We are sending an email to confirm this as well.
***************** should feel free to contact customer service at ************.
Customer response
01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************

Customer response
03/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Dear BBB

First for women changed the date for 1 month and has currently change the from December 2024 to July 2024. The problem is not resolved.

Sadly this seems to be a criminal game.

Sincerely

************************;

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
04/11/2024
We have extended *** ******* expiration date on her account to the December 16th issue of 2024, based on our previous correspondence. We believe the timing of the extension has not appeared on her magazine label yet due to pre printing labels in advance. Please check the upcoming labels for the December expiration date. Attached is a copy of the expiration date on our records. Please let us know if the date does not appear soon on her label.
Initial Complaint
12/20/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a mailed subscription to In Touch magazine that expires in May or June ****. I have not gotten any magazines since 12/4 (missing 12/11, 12/18, and now 12/25). I also have Us magazine and have gotten all their December issues. When we call to see what is going on, we've been put on hold MULTIPLE times with no one answering. We've emailed the company and no one writes back. I would like to know where my magazines are!
Business response
01/05/2024
** ********* *** ********* ********************** ************************************** *** *************** ****************** ** ********** ** ******* ******* ********* ****** ********************************

We are in receipt of ****************************** complaint about non receipt of her In Touch magazine subscription.
Our customer service team has reached out to **************************** and verified that she has started receiving her issues and that they were most likely delayed due to the holiday *********.

We have extended her account for three additional issues as a courtesy.

**************************** should contact us in the future if she experiences any additional issues.
Customer response
01/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**************************************
Initial Complaint
12/20/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The original transaction was a check dated June 26, 2023 in the amount of $94.96. It was to renew an annual subscription for Soap Opera Digest. The check was finally cashed September 21, 2023. In the meantime I had not been receiving the magazine. I called October 25, 2023 and spoke to *****. He told me that the check hadn't been processed and that he would take care of it and I would receive the subscription in 4-6 weeks for the next year. The next month I called again and spoke to ***** who said that the magazine is no longer being published and that I had to wait another 2-3 weeks so that they could cancel and send my money back. Then in the mail I received the notice that it was being transferred to a CRAPPY magazine "Woman's World", which I absolutely DO NOT WANT. I WANT MY MONEY BACK!!!!! I've been calling over and over for the past few days the number that they provided - ************. They do not answer the phone and I've tried the website and get nowhere. WHAT A SCAM!!!! I WOULD NEVER ORDER ANOTHER SUBSCRIPTION FROM THIS COMPANY.
Business response
12/20/2023
** ********** *** ******** ********************** **** ***** ******** ** ****** ***** ********************* ******************************* **** ************ ** ********** ** ******* ******* *********

We are in receipt of *** ****** complaint regarding the transfer of Soap Opera Digest to Womans World Magazine.

We cancelled the Womans World subscription and refunded **************.

We apologize for any inconvenience.
Customer response
12/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************

Customer response
01/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I never received my refund and a week ago I received the Womans World magazine. To make matters even worse, a few days later they sent an offer to subscribe. I cant even begin to say how angry I am about this. This is a cheap magazine. I absolutely DO NOT WANT THIS GOD AWFUL MAGAZINE. I JUST WANT MY MONEY BACK!!!!!!!!!!!!

Ive attached a copy of the mailing label from Women World's magazine. Thank you for your assistance in this matter.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
01/24/2024
RE: Complaint ID # ********
Womans World transfer from Soap Opera Digest
*********************
***********************
**** **** ************ ** ********** **
Account Number: *********

We are in receipt of the above-referenced complaint regarding non-receipt of a refund check for Soap Opera Digest magazine.

We apologize for the continued issues ************** has experienced with her Soap Opera Digest subscription.

The check processed for ************** on December 20th was returned to check processing. Notification attached.
In checking the address, it did not have a unit number. We have issued a new check on 1/24/2024 in the amount of $69.97, check # **** made payable by A360 Media. The new check includes unit number ****.

Again, we apologize for any inconvenience. Please feel free to contact customer service at ************ with any questions.

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