We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Publishers Periodicals

Condé Nast Publications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Condé Nast Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Condé Nast Publications, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized subscription renewal

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 6th, 2024 I subscribed to the magazine Architectural Digest for a deal they had going at the time which was to receive a year of issues for $10. I submitted a payment for $10 to Conde Nast on the date of August 6th, 2024. I have been trying to cancel my subscription since December of last year. I first contacted the company via email on December 19th, 2024. That same day, I received a general message from the company stating that my email was being sent to a customer service representative who would get back to me. I waited to hear from them.I received a second email from a representative on January 2nd apologizing for the inconvenience and stating my email was being forwarded to their customer service partner. It also stated that if I wanted, I could contact them directly at ******************************* and to forward all previous email correspondence. I waited to hear from someone. When I heard nothing from them, by January 10th, I sent a new forwarded email to ******************************* communicating my request to cancel and containing previous email correspondence. I received a generalized email stating they aim to get back to me within ***** hours. Still not hearing from them, I contacted them again on January 21st and again on January 26th. On January 26th, I received another generalized email stating they would try to get back to me within 48 hours. Today is February 5th, and I have yet to hear from anyone. I have kept all of my email correspondence with the company and can provide them if this would help. I want them to cancel my subscription and I want to receive a hard copy notice that it has been canceled. My Account Number: ********** My Assigned Case ID: ********

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *****



       

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was subscribed to the New Yorker and saw that my subscription was ending January 13, 2025. I called them on January 10, 2025 to state I did not want to renew. They said my subscription was already renewed but that because my account didn't have enough funds, they hadn't been able to charge me. I explained multiple times, to three different people over the course if about an hour that my subscription didn't renew until January 13 (this is based on the date marked on my mailing label). They wouldn't listen and I finally spoke to a supervisor (*****) who said he understood and that he had cancelled the subscription and that it wouldn't renew and I would not be charged. Well, once my account had funds in it again they did charge me and I received an email saying my subscription had been cancelled as of January 2026 (a year too late).They operated unethically by charging me ahead of the renewal date and then not listening to me when I said I wanted to cancel. I have emailed them to request a refund but don't have much faith based on my experience so far and so I am filing this compliant in hopes of getting them to act fairly.

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Architectural Digest (Part of Conde Nast) about a year ago. But this past december they renewed my subscription for 110$ without a notice. I have reached out to them four times over the past six weeks and every time they have said subscription is cancelled but they do not cancel it. They do not follow through on it. My experience with this scam company has been horrendous and they deserve to go out of business.

    • Initial Complaint

      Date:01/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent several emails to the company in November and December 2024 asking them to cancel recurring magazine subscriptions before the renewal date of January 1, 2025. I received no response. I could not locate my account information on their website because according to the site it "could not find your account." They then billed me $55.00 for the subscriptions, and when I opened a case through ****** they finally responded saying they were (miraculously!) able to locate my account but "could not refund due to our policy." They have still not cancelled the subscriptions and refuse to acknowledge their dishonest policies or return my money. They make it impossible for customers to cancel accounts and ignore communication asking to cancel before the billing renewal date, which is fraud.

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to cancel subscribtion to get Allure ***** box on 12/10/24. I called to customer support with the request to cancel subscrition, they could not find account associated with my e-mail adress and therefore could not cancel. I asked to find my account through physical adress which is correct as I received ordered box. I got am answer that this is imposible. After that I sent an e-mail requiring cancellation. I have got responces from 3 different customer support agents on 12/18 (******), 01/01/25 (******), 01/13/25 (*******). First 2 asked information as First and Last name, address and so on to help with cancellation. 3rd said they still cannot locate my subscription. But since that time, I have got 2 boxes and $26 for each were deducted from my account. I woulx like to have them cancel my subscription.

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/6/25 I noticed that I had a bank charge for $53 from Allure Beauty Box (owned by Cond Nast) They charged me for 2 subscriptions. I should only be charged for one because I cancelled one last month on the phone with customer service. I wanted to return the unwanted item and get my money back. I have been trying to contact their company for 11 days and they have not responded to me at all. I believe I have sent 8 emails so far. The 2 times I tried contacting them on the phone, I was disconnected both times! I don't know where to go from here to get in contact with someone from Allure (Cond Nast). If you could please help me with this matter, I would greatly appreciate it. Thanks so much for your time. ******* **** ************* ********************

    • Initial Complaint

      Date:01/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a monthly beauty box subscription. The January box was missing a product- the ***** cosmetics item. I had a separate order and one item was missing. I sent 3 emails and have not received a response.

    • Initial Complaint

      Date:01/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** am writing to file a formal complaint regarding my subscription to The New Yorker magazine and the subsequent lack of customer service response. I have attempted to resolve this issue through standard channels without success.Subscription Details:- Subscription Date: 16, Jul 2024 - Order/Subscription Number: ****************** - Promotion: New Yorker Tote Bag with subscription - Subscription Status: Active & paid Timeline of Events:1. [16, Jul 2024]: Initially subscribed to The New Yorker with promotional tote bag offer 2. [26, Aug 2024]: After the stated 10-week delivery period, sent first inquiry about missing tote bag ( after 42days of subscription)3. [7, Oct 2024]: Sent follow-up email due to no response on email dated 2, Oct 2024.(after 79 days of subscription)4. [11, Oct 2024]: Sent third follow-up, and confirming my complete shipping (address after 88 days of subscription)5. Current status 13, Jan 2025: No response received to any communications (after 182 days / 5 months)Previous Contact Attempts:-Follow-up email to ****************** Issues of Concern:1. Non-delivery of advertised promotional item 2. Complete lack of response to multiple customer service inquiries 3. Failure to meet stated delivery timeline Impact:- Time spent following up on this issue - Frustration from lack of communication - Loss of trust in The New Yorker's customer service - Unable to use the promised promotional item Expected Resolution:I am seeking the following resolution:1. Immediate delivery of the promised tote bag OR clear communication about when it will be delivered 2. Compensation for the time spent pursuing this matter I have retained copies of all previous correspondence and promotional materials, which I can provide upon *************** Information:Name: Maeve Ser Address: **********************************************************************************************************************************************************************************: *************** Phone: *************

      Customer Answer

      Date: 02/09/2025

      At this time, I have been contacted directly by Conde Nast Publications regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      The shipment has been processed but shipping time will **** *-8 weeks (without tracking) and their recommend an additional 2 weeks waiting time to consider delays. Means a maximum 10 weeks waiting period.

      In conclusion, I can only prove that the goods have been shipped, and that it will be around 5 April 2025. (10 weeks from the email response on January 25, 2025).

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ***********, we gave a student subscription of New Yorker Mag to our granddaughter for her birthday. Our credit card was charged for $78. On Jan 6, 2025 we opened our cr card bill which showed a charge by New Yorker - ************************** on 12/26/24 for $169.00. We called their customer support to resolve this charge but was told that our granddaughter had to contact them since mag was in her name( even though we did not authorize her or the company to use our card) She called and sent an email to cancel and request a refund. A day later on 1/10/25 she called again to verify receipt of email but was told the charge is non-refundable. Hearing this news we called their cs center and basically was told the same thing. They stated an email notice was sent regarding the charge but none were found in our email files or our granddaughters. They said we had five days to cancel or the subscription would renew and no refund. Refusing to listen to our case we hung up frustrated and lost. Her subscription no. Is *************** I have filed a credit card dispute with ********** but was told it could take several weeks to resolve.

      Customer Answer

      Date: 02/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.
      Our granddaughter has canceled the magazines subscription and it has been discontinued.  There has been no refund from the company.

      Sincerely,

      *** ****


    Condé Nast Publications, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.