ComplaintsforCondé Nast Publications, Inc.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 14th I called Conde Nast because I saw a charge on my credit card I did not recognize. I was told it was for an annual subscription to Vanity Fair for which I was also charged in 2023 and 2022, which I had not realized, as I was subscribed to other Conde Nast publications during that time. I recalled signing up for a trial subscription to Vanity Fair in 2020, but also recalled cancelling by the end of the trial period and did not receive any issues of the magazine after that; I was also sure I was not charged a renewal in 2021. On the phone with the representative, I mentioned that Conde Nast had mischarged me in the past, charging me twice for that initial trial subscription, and that I had called to report the error; the agent then told me that additional charge in 2020, instead of being refunded as I was told it would be at the time, was applied to the following calendar year, 2021, and triggered the subsequent auto-renewals. I never received the magazine or any physical mailings regarding renewal as I no longer lived at the address associated with the original subscription. My family members at that address had moved, and the subscription was forwarded to their new address, even though Conde Nast never received any communication from me stating I could be reached at that new address. Conde Nast has refunded the most recent charge that prompted my call. They told me they were reviewing the additional charges, which I insisted be refunded, and that a decision would be reached in 7-10 business days. It is now ****************************************************** I would ask that the BBB intervene and that I receive a refund of the 2022 and 2023 charges.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Conde Nast refuses to cancel an order and refund. The order has not been shipped or processed yet but they continually refuse to do anything.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  THey are billing me $119.99 for a digital service I do not want for the upcoming year

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My Acct number is: ********** I canceled my subscription to The New Yorker over the phone in early January of 2021. Their agent failed to cancel the subscription, without my knowledge. I was charged for 3 more years, and only realized this week that my credit card was getting charged for years. I stopped reading the magazine due to being too busy starting in November of 2020. After I canceled, I never looked at the content at all, because I **canceled** the subscription.I received notification that your company was trying to charge an old credit card for the subscription, which is how I learned that my cancelation request in Jan of 2021 had been ignored. I tried to log into my account, which wasn't working (which is what happened in 2021). Then, I called your number and complained. I asked again to have my subscription canceled. The agent said she was canceling it. Then I complained about the 3 years of being charged after I canceled the subscription in early Jan 2021. The agent said she would send me a form to fill out to request a refund for the years I was charged after I had canceled over the phone.I received no email confirmation of either cancelation, nor did I receive the email with a form to fill out.I then figured out how to login into my account, and found out the agent had *NOT* canceled my subscription. And the auto-renewal was still in place!!!This indicates that Code Nast is using fraudulent practices to maintain magazine subscriptions. I am furious.Please refund my 3 years that were incorrectly charged:2021: $89.99 2022: $89.99 Jan 27, 2023: $119.99 Furthermore, I went back into my account after I canceled online, and it still has me as not canceled. I canceled the credit card associated with this account. Please cancel my subscription permanently. I deserve a refund as well.

  Customer response

  04/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to address two pressing issues regarding my subscription services with The New Yorker and Vanity Fair, both of which I signed up for on February 15, 2024.Firstly, despite the advertisement of receiving tote bags with my subscriptions, I have yet to receive either tote bag. As it has been nearly three weeks since I subscribed, I expected to have received these items by now. Could you please look into this matter and ensure that the tote bags are sent to me as soon as possible?Secondly, I am experiencing difficulties with my Vanity Fair subscription. While your *************************** has assured me that my subscription is active on your end, I am unable to access my account online. Every time I attempt to log in, I receive a message stating that I do not have an active subscription. This issue is concerning, as I am not able to access the content I paid for. I kindly request that you investigate this matter thoroughly and rectify the situation so that I can access my Vanity Fair subscription without further hindrance.Furthermore, I would like to request that my subscriptions to both The New Yorker and Vanity Fair are not automatically renewed once my current subscription period expires. Please ensure that my account settings reflect this preference to prevent any future billing issues.I appreciate your prompt attention to these matters and would like to have them resolved as soon as possible. Thank you for your assistance in this regard.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was subscribed Cond Nast Traveler email alerts on 2/21/24. The next day, I attempted to unsubscribe through the unsubscribe link in their email. This link takes you to a confusing page with no way to actually unsubscribe. I then reached out to customer support and have been thrown around to 3 other Conde email addresses with no resolution. All I want is for the company to stop spamming me and unsubscribe as is my legal right.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a box in January and they said boxes were every three months. I was charged on February 15th and immediately sent an email asking for clarification and a refund. Oddly enough, soon after I sent that email I received a shipping notification as if they were trying to ship it as soon as possible to avoid the refund. I have sent many emails to customer service telling them I do not want the box as the quality of the items were not as advertised, and that I did not want another box nor to be charged, as it has said every three months. They only give me copy pasted answers, which you can tell because the formatting and character size between sentences is different, and they keep saying they have a no refund policy. Ive browsed forums and others have had issues with this company, even though they had already cancelled, the charges would still go through. Ive called their customer service twice and both times the representative sounded far away and muffled and I could not hear anything they said. I just want to be refunded because the items in their box were not the quality they advertised, the speaker I received does not work as my phone speaker is much louder. When I raised this up to customer service, they keep saying its not their fault I didnt like the items.

  Customer response

  03/18/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  02/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have contacted the company and informed them that they are using my grandmothers card info without her authorization and this is fraud (we have a shared bank account). They claim they couldn't locate her account but you will see from the emails that they did. I faxed them a copy of the bank statement showing that they are charging her a reoccurring charge for magazines that she didn't authorize them to sign up for. I have requested in writing, fax and by phone for them to cancel this subscription. They keep telling me they cant locate her email and address (This is because she didnt sign up for this service and obviously has not received anything from them). I am requesting that they cancel this subscription that was not authorized. This company is definitely running a scam and committing consumer fraud. Please help us. As you can see from the attached emails that the company is giving me the run arounds. ***'re charging her but stating that they cant find anything for her but they obviously have her information because they charged her.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I made a vogue magazine membership in 2021. I received an invoice payment due at the begging of this year that was due on 01/04/24. I paid that bill it was $29.99. That bill was supposed to be for the term of 1 year. However I didnt want the membership anymore so I called and asked them to cancel it, they arent answering my calls they keep putting me on hold I tried emailing them a few times and asking them to cancel it they dont respond to my email. Now I just received a new bill from them for the amount of $29.99 and its due on 02/01/24. I dont find it fair for them to ask me to pay another year membership when I already paid at the begging of January. I want them to cancel the membership and not bill me anymore membership bills because Ive already asked them to cancel it.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ********************************************************************************** Conde Nast and its publication, The New Yorker, are preventing me from unsubscribing from a newsletter. It may seem trivial, but it is quite disruptive and maddening. I've messaged their help center multiple times who repeatedly tell me to do the same thing that I've tried to explain to them is not possible because of the many problems they clearly have present with their site experience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩