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Business Profile

Publishers Periodicals

Condé Nast Publications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Condé Nast Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I purchased a one-year gift subscription to the New Yorker for my brother for Christmas. I was having the magazine sent to his home. I cancelled the subscription in January, as it was intended as a one time gift for the year. On December 26, 2025 I see the amount of ****** has been charged to my credit card. I immediately contact the email on the New Yorker Website for assistance. No reply. I try to do more research and the website prompts you to manage any subscriptions via the customer account portal. I log in and it shows no active subscriptions. I try to call the customer service phone number but cannot yet through. After over 1 week of never hearing back my email, I again called the customer service phone number. First, they inform me that the email listed on the website is wrong. I have to contact a different email address. Then they say that they cannot help me because I don't have any subscriptions. I informed them that I purchased a gift subscription for my brother, it was being sent to him, I canceled it last January, and that I was incorrectly charged. I gave them my email address and they said that yes, I had an account, verified the details of the charge, but told me I have no active subscriptions. They told me that I have no rights to dispute the charge because I have no accounts in my name (again, despite verifying my email addresss and my credit card was charged.) I asked to be escalated to customer service management and have the case reviewed. I was told I would be reached within 2 business days. It has now been 6 and I have heard nothing. It has been 14 days since I sent my initial email and have had no response. I have followed up over 10 times now and have not hear anything back. Not only am I being incorrectly charged for a fee I did not authorize, I have no power to resolve this issue, and the New Yorker seems incapable of following up on my case.

      Customer Answer

      Date: 02/07/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Conde Nast Publications has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:01/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We unsubscribed from the **** ******* and the ***** ******* emails two months ago. We have since unuscbribed close to a dozen times and written to the New Yorker subscription help, the Conde nast subscription help and the conde nast privacy addresses but no one has helped at all and the emails have continued unabated. They are in violation of Federal Law, the CAN-SPAM Act, and their actions and service behaviors have been utterly no account and ***************** hard is it to unsubscribe automatically, and failing that, personally in response to a dozen complaints? We have records of all our contacrs and need immediate relief from their privacy invasive botherments and all consumers need to be warned of their unethical character. Thank you.

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They made an unauthorized charge to my **** account $34.99 on ******************* subscription doesn't not expire until January-25-2025. I have sent the publisher at least two notices that I was canceling the subscription, and did not want to continue receiving the magazine. I have asked Architectural Digest to credit my **** card for the the charge they made. I do not want to renew the magazine. I have made a written complaint to my account at ********** ...where my **** card is located/ administered. ***** has responded, saying that they will look into the situation. And i check my secure messages every time I log into my accounts. The last message ***** sent was on December 23rd. If you need more information, please email me with your questions.

      Customer Answer

      Date: 02/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:01/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Wired Magazine subscription from Conde Nast, which I am unable to access. Upon logging into my account, I get a webpage that requests an account number or address. Since I only have a digital subscription, I don't have an account number (which is printed on hard copies of the mailed magazine). When I try to enter my address, I get a repeated error message. Since I am unable to login to my account and actually use my subscription, I attempted to cancel it, but since I can't log in I can't cancel it. My subscription was renewed today at $30. I called Conde Nast to cancel it and was told that there were no refunds. It appears that Conde Nast engages in sophisticated fraud making it impossible for the customers to access their subscription or to cancel it. Please see the attached screenshots.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conde Nast charged me $128.09 on June 16th for a subscription that I dont even have. I did not authorize this payment, and I did not receive a legitimate warning it would occur. I spoke with ******** from Conde Nast shortly after finding the charge, and he promised a refund of $127.73 within 5-7 business days, which never occurred. I simply want my refund. I was scammed. Any assistance would be greatly appreciated. Thank you.

      Customer Answer

      Date: 08/31/2024

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 14th I called Conde Nast because I saw a charge on my credit card I did not recognize. I was told it was for an annual subscription to Vanity Fair for which I was also charged in 2023 and 2022, which I had not realized, as I was subscribed to other Conde Nast publications during that time. I recalled signing up for a trial subscription to Vanity Fair in 2020, but also recalled cancelling by the end of the trial period and did not receive any issues of the magazine after that; I was also sure I was not charged a renewal in 2021. On the phone with the representative, I mentioned that Conde Nast had mischarged me in the past, charging me twice for that initial trial subscription, and that I had called to report the error; the agent then told me that additional charge in 2020, instead of being refunded as I was told it would be at the time, was applied to the following calendar year, 2021, and triggered the subsequent auto-renewals. I never received the magazine or any physical mailings regarding renewal as I no longer lived at the address associated with the original subscription. My family members at that address had moved, and the subscription was forwarded to their new address, even though Conde Nast never received any communication from me stating I could be reached at that new address. Conde Nast has refunded the most recent charge that prompted my call. They told me they were reviewing the additional charges, which I insisted be refunded, and that a decision would be reached in 7-10 business days. It is now ****************************************************** I would ask that the BBB intervene and that I receive a refund of the 2022 and 2023 charges.

    • Initial Complaint

      Date:05/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conde Nast refuses to cancel an order and refund. The order has not been shipped or processed yet but they continually refuse to do anything.

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THey are billing me $119.99 for a digital service I do not want for the upcoming year

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Acct number is: ********** I canceled my subscription to The New Yorker over the phone in early January of 2021. Their agent failed to cancel the subscription, without my knowledge. I was charged for 3 more years, and only realized this week that my credit card was getting charged for years. I stopped reading the magazine due to being too busy starting in November of 2020. After I canceled, I never looked at the content at all, because I **canceled** the subscription.I received notification that your company was trying to charge an old credit card for the subscription, which is how I learned that my cancelation request in Jan of 2021 had been ignored. I tried to log into my account, which wasn't working (which is what happened in 2021). Then, I called your number and complained. I asked again to have my subscription canceled. The agent said she was canceling it. Then I complained about the 3 years of being charged after I canceled the subscription in early Jan 2021. The agent said she would send me a form to fill out to request a refund for the years I was charged after I had canceled over the phone.I received no email confirmation of either cancelation, nor did I receive the email with a form to fill out.I then figured out how to login into my account, and found out the agent had *NOT* canceled my subscription. And the auto-renewal was still in place!!!This indicates that Code Nast is using fraudulent practices to maintain magazine subscriptions. I am furious.Please refund my 3 years that were incorrectly charged:2021: $89.99 2022: $89.99 Jan 27, 2023: $119.99 Furthermore, I went back into my account after I canceled online, and it still has me as not canceled. I canceled the credit card associated with this account. Please cancel my subscription permanently. I deserve a refund as well.

      Customer Answer

      Date: 04/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by Conde Nast Publications regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address two pressing issues regarding my subscription services with The New Yorker and Vanity Fair, both of which I signed up for on February 15, 2024.Firstly, despite the advertisement of receiving tote bags with my subscriptions, I have yet to receive either tote bag. As it has been nearly three weeks since I subscribed, I expected to have received these items by now. Could you please look into this matter and ensure that the tote bags are sent to me as soon as possible?Secondly, I am experiencing difficulties with my Vanity Fair subscription. While your *************************** has assured me that my subscription is active on your end, I am unable to access my account online. Every time I attempt to log in, I receive a message stating that I do not have an active subscription. This issue is concerning, as I am not able to access the content I paid for. I kindly request that you investigate this matter thoroughly and rectify the situation so that I can access my Vanity Fair subscription without further hindrance.Furthermore, I would like to request that my subscriptions to both The New Yorker and Vanity Fair are not automatically renewed once my current subscription period expires. Please ensure that my account settings reflect this preference to prevent any future billing issues.I appreciate your prompt attention to these matters and would like to have them resolved as soon as possible. Thank you for your assistance in this regard.

    Condé Nast Publications, Inc. is NOT a BBB Accredited Business.

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