Complaints

This profile includes complaints for New York Daily News's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  New York Daily News

  220 E 42nd Street New York, NY 10017

  
• 

  New York Daily News

  125 Theodore Conrad Drive Jersey City, NJ 07305

• 

  New York Daily News

  7085 Mentor Avenue Willoughby, OH 44094

• 

  New York Daily News

  270 Duffy Ave Ste C Hicksville, NY 11801-3600

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dollar a year digital subscription with the NY Daily news now for a few years off and on. Last years subscription ended about March 17th, I started getting calls and messages to renew, I never did agree, I had 3 telephone calls I told them I was not renewing. After a month I got the $1.00 deal for a year again I signed up on April 16th paid the dollar and began my ** subscription. Then I get a bill saying I had two accounts and I owed $32.20, for what? My account ended in March and I started a new one on April 16th. They re saying because they could not charge my credit card that I owe this money. What are they charging me for my subs just ended and I did not agree to extend it. Pls help as I am a Senior 66 years old and cannot afford to frivolously spend my money on lies and deceit. I cancelled my new $1.00 subscription because they are unscrupulous, and I no longer wish to do business with them! I want this bill gone its not right or fair! Why would I have two accounts and at the same time, it sounds like there was an error on their part, dont penalize me because your bookeeping isnt up to par

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/25, I made a payment of $99.45 for a 13 week subscription of the NY Daily News. It also covered a balance due, because they were giving me the run around about what I actually owed them (the same thing they are doing now and I'm tired of it). I should have been paid up until 4/22/25. I live in an apartment building and some mornings my paper is taken before I can get downstairs,. I put in a claim for 10 missing papers, which should have extended my subscription to May 1st. Last week, I noticed that I had a ***** ******* which is money owed for papers after the subscription runs out, which shouldn't have been the case. I emailed them. ***** ******** ***** responded with "Like most businesses, we are in need of applying a surcharge, to offset the inflationary effects on operating costs, namely newsprint and delivery costs. The surcharge will be separate from our usual charges and will be debited from your subscription fees. The surcharge will be based on your delivery schedule at a rate of $0.18 per delivery day. Your subscription term will be shortened as a result of the supply chain surcharge."Oh it was shortened all right, "We apologize for the confusion. According to our records, your payment of $99.45 on January 21, 2025 has initially extended your paid through date to April 24, 2025. All reported missed papers have been credited on your account. As of this time your paid through date is April 8, 2025 and an outstanding balance of $19.20. This has been due to the Supply surcharge fees charged." The ***** amount/outstanding amount is now $21.62 and it will keep going up because I'm not giving them any money until this is settled. At this time, I only should owe them for two days (May 2-3), not from April 8th which is ridiculous. If I'm paying for THIRTEEN weeks, shouldn't I get THIRTEEN weeks of papers? Why am I paying for THEIR operating costs? Thank you for your help.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ***********
  
  
  
   
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been billed $190 for a subscription that I never signed up for. Not once have I received an order confirmation, a receipt, or any notifications about it. I've never used the service, because I didn't even know it existed. I'd like a refund for these charges, and for the company to inspect the source of these subscriptions as it seems others are having the same issue.

  

  Business Response

  Date: 04/22/2025

  April 22, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the NY Daily News.
  
  The information and feedback you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  After reviewing your concern associated with your former account ********* and in the interest of fairness due to your feedback even with our no refund policy, a full refund of all prior charges in the amount of $189.96 has been processed back to your credit card charged. Please allow for 7-10 business days for this refund to be applied back to your credit card charged due to standard processing times. No further charges will be processed associated with this matter. Please be advised that an online order was processed on or about November 18, 2023 associated with an apple email *********************************** and the financial information was inputted at time of order.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************ or respond to the email received from **************** for assistance.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to demand the immediate cancellation and full refund of both of my New York Daily News subscriptions: One associated with Account Number ********* One associated with Order #*****, dated February 22, 2025 Despite repeated attempts to resolve this issue via email and phone, I have received no meaningful assistance or resolution. Additionally, the delivery of the newspaper has been erratic and unreliable. It is marketed and billed as a daily newspaper, yet I often receive it only every two to three days. This is unacceptable and falls short of your service commitments.Please find attached:1. A receipt dated February 22 for Order #***** 2. A screenshot of my account page showing Account #********* These documents substantiate both subscriptions and my identity as the account holder.I request the following actions be taken immediately:1. ****** both subscriptions in full 2. Issue full refunds for both orders 3. Provide written confirmation of cancellation and refund within seven (7) business days If this matter is not resolved promptly, I will file a formal complaint with the New York State Division of Consumer Protection. I will pursue any additional legal remedies available to me under state law.

  

  Business Response

  Date: 04/16/2025

  April 16, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with your cancelled NY Daily News  subscription(s).
  
  The feedback and information you provided within this BBB complaint as well as your cancelled account(s) have been reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that after researching your concern the account *********, a refund for your payment in the amount of $78.17 was processed on April 14, 2025.   Please allow ***** business days for this refund to be applied back to your credit card charged associated with standard processing times. Also, Order #*****,associated with your documentation provided with this BBB complaint was researched and it seems the order was rejected due to an existing account on file. This charged was not processed so a refund is not needed so please check with your credit card company. This is the reason why **************** was not able to review an account as no active information is in the system. 
  
  For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our NY Daily ********************************** at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******-****
  
  
  
   
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting billed $34 per month for a subscription but I never had a subscription. I have also received calls from the Philippines saying that my credit card was declined even though I don't have a subscription. ) I did once sign up for a free trial but never subscribed and have never used the site since the free trial. I logged in to check if I have a subscription and it says I have only "limited access".)

  

  Business Response

  Date: 02/17/2025

  February 17, 2025
  

  Our sincere apologies for any misunderstanding or frustration you have experienced associated with the New York Daily News. The feedback and information you provided within this complaint have been reviewed and proper course of action will be taken if any standard procedures were not followed, if applicable.  

  Please be advised that there was an active NY Daily News subscription associated with your email address of which was started online through the web self service of which your information was provided through the automated system.  It seems your digital account was cancelled effective February 13, 2025 after your **************** contact on February 12, 2025.  In the interest of fairness, due to your feedback, I have processed a credit adjustment in the amount of $95.93 as well as issued a refund in the amount of $34.00 back to your credit card charged. Therefore no further negative balance is reflected on your cancelled account and this refund should be received within the next ***** business days associated with our standard processing times.  Please be advised that all subscriptions are continuous, which means your subscription will continue and you will be billed until you contact us to cancel. To cancel or make changes to your subscription you would need to contact NY Daily News ****************. We do not accept written correspondence sent by U.S. Mail or  otherwise. You will be charged for all service prior to cancellation. Future prices may be higher, and we reserve the right to increase prices at any time.
  
  Also, please be advised that our refund policy reflects that any cancellation will take effect at the end of the then-current subscription term and payments are non-refundable. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
  
  For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  
  In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our NY Daily News **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

  
  

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I never had a subscription but have been billed continuously for many months. I never used any subscription or wanted it. I want all of the fees I paid to be refunded.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each month the Daily News willingly and knowingly sends me deceitful invoices to try and obtain more money than agreed to. 1) They back date their invoices to appear like they are notifying me on a date prior to the date they actually send me their notice...my Outlook clearly shows when an an email is received and it is after the date they use 2) they shorten the previously agreed to 'Paid through xx/xx/xxxx date'3) Then they try to charge an additional late fee or a ****** fee' as they like to call it This is an ongoing problem and happens every month. The 2 invoice I have attached for you,the 1st invoice I paid them on 1/14/25 for 4 weeks. They sent me an invoice on 1/17/25, back dated it to 1/16/25, saying I would be paying thru 2/1 (that s/b 2/11). Today (1/31) I receive ANOTHER invoice dated yesterday 1/30, saying I was paid thru 1/28. What kind of business practice is permitted to behave like this and handle subscriptions completely unethically? Every month. Please please please look into them. They are the worst. This has to be illegal.

  

  Business Response

  Date: 02/17/2025

  February 17, 2025
  
  Our sincere apologies regarding any inconvenience or frustration associated with your former NY Daily News subscription.
  
  The feedback and information you provided within this BBB complaint as well as your  account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that additional charges associated with our subscriptions can shorten your original paid thru date.  Any  additional costs such as supply chain surcharges can shorten your paid thru date and are reflected within your account disclaimers as well as the Terms and Conditions.  Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence.  Also, your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. For more details and to view the Complete Subscriber Terms and Conditions associated with your home delivery subscription, please go to ******************************************* to your **************** contact, and in the interest of fairness, a credit adjustment in the amount of $15.87 was processed which extended your paid thru date accordingly.
  
  In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our NY Daily News **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The New York daily news is charging me for online subscription. I never subscribed to. The amount is always $34. Its on auto pay and I want to cancel the subscription. I never ever subscribed to this newspaper

  

  Business Response

  Date: 01/22/2025

  
  January 22, 2025

  Our sincere apologies regarding any misunderstanding or frustration associated with the NY Daily News.
  
  The feedback and information you provided within this BBB complaint and proper course of action will be taken. You will be contacted directly by ****************** within the next 7-10 business days as additional information will be needed in order to assist with this matter.  
  
  In the meantime, if you would like to discuss this matter, please contact NY Daily News at ************.
  
  Thank you,
  ******
  Executive Resolution Center

  
  

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting July 31, 2022 I prepaid one year for Daily News to start August 1, 2022 paid $1*6.00. This is good till August 1, 2023.September 2*, 2022. I spoke to *** and put in a vacation hold from September 27, 2022 to October 2, 2022 for five days extending my subscription until August 6, 2023.October 29, 2022 to November 12, 2022. I was on vacation 14 days. I spoke to ***** and **** extending my subscription to August 20, 2023.January 20, 2023 to February 2, 2023. I was on vacation for 12 days. Extending subscription to August 20, 2023 I spoke to Tricksy January 19, 2023. This was not added into extension, so they owed me 12 more days.April *, 2023 I paid $1**.8* for one year in advance subscription starting August 20, 2023 to August 20, 2024 confirmation number *********** April 22, 2023 to May 13, 2023 I spoke to *** and had vacation for 21 days. Extended my subscription to September 10, 2024 November 3, 2023. I spoke to **** and went on vacation from November 4, 2023 - November 18, 2023 for 14 days extended my subscription until September 24 2024 January 27, 2024 - February 7, 2024. I went on vacation for 10 days extendingmy subscription to October 4, 2024 April 21, 2024 - May 11, 2024. I spoke with ****** Picture on April 17, 2024. I was on vacation 21 days extending my subscription until October 2*, 2024.August *- August 9 I spoke to Sophie * days paper was not delivered this extended my paper until October 30, 2024.On August *, 2024 I spoke to ******. I spoke to Candy on August 8, 2024. I spoke to ***** August 9, 2024. There was no papers delivered.September *, 2024. I spoke to ******* and Supervisor ***** confirmed that I was paid up to October 30, 2024.October 30, 2024 I spoke with **** and canceled delivery.Every time I spoke with someone I confirmed extended delivery date.And extensions not so technically they still owe me 12 days from January 20, 2023 to February 2, 2023 ARM reference number is ********* Daily news account number is *********

  

  Business Response

  Date: 01/03/2025

  January 3, 2025
  
  Our sincere apologies regarding any inconvenience or frustration associated with your former NY Daily News subscription.
  
  The feedback and information you provided within this BBB complaint as well as your account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that additional charges associated with our subscriptions can shorten your original paid thru date.  Any additional costs, which shorten your paid thru date, are reflected within your account disclaimers as well as the Terms and Conditions.  Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence.  Also, your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. For more details and to view the Complete Subscriber Terms and Conditions associated with your home delivery subscription, please go to ******************************************* to your **************** contact and in the interest of fairness, a credit adjustment in the amount of $343.86 which is the full outstanding balance reflected on the account therefore no further balance is due at this time. ARMS collections has been notified to cease any further collections as there is no balance associated with your account. Also, as per my discussion with *** ********** he agreed to restart the subscription for the 12 days you indicated is owed. Your subscription will start Saturday, January 4th until Thursday, January 16, 2025 of which the subscription will stop unless you contact **************** to continue the delivery service.
  
  In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our NY Daily News **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2003, I accepted a special offer from the New York Daily News, which provided an e-news subscription for 3 cents per week for 26 weeks. On June 6, 2003, 13 weeks later, I opted to unsubscribe from their e-news delivery service. However, the New York Daily News continued to charge my account, increasing the fee to $19.96 per month starting in September 2023. Subsequently, on March 15, 2024, the charges escalated to $34 per month.Upon noticing these unauthorized charges on July 14th, 2024, I contacted customer service to inquire about the emails they purportedly sent regarding these charges; however, they were unable to locate any such correspondence. The customer service manager initially offered a full refund. However, the narrative shifted, and I was subsequently informed that I would need to reimburse the four months of charges that my credit card company had refunded to me, while they refused to issue any refund to my ********** is important to note that there was no indication in the unsubscribe option that I was required to make a phone call to terminate this service. Furthermore, I did not receive any emails notifying me of the changes in pricing. The charges were deducted from my credit card without my explicit consent. Therefore, I am formally requesting a full refund of $161.76 ($295.76 in total, my credit card company was able to refund me $134), which was unlawfully charged to my account. Additionally, I respectfully request that the Better Business Bureau impose a penalty of $250 for bad faith practices on the part of the New York Daily News. This penalty would provide me with some relief for the distress caused by their deceptive business practices, which have resulted in significant time spent addressing their misleading customer service and the emotional distress incurred as a result of their actions.

  

  Business Response

  Date: 09/25/2024

  September 25, 2024
  

  Our sincere apologies regarding any inconvenience or misunderstanding associated with your NY Daily News digital subscription.
  
  The  feedback and information you provided within this BBB Complaint and your digital account is being reviewed and proper course of action will be taken, if needed. Please be advised that no notations are reflected on your account indicating your request to stop your subscription. Any credit card charges processed were associated with your NY Daily News digital service for the unlimited digital service of which continued with your subscription. Criteria and details for all subscriptions are provided with all our new start promotional offers, billing statements and any other correspondence. This information was discussed with during your **************** contact. For more details and to view the Complete Subscriber Terms and Conditions please go to *********************************. In the interest of fairness, a credit adjustment in the amount of $283.84 has been processed due to the multiple credit card disputes balance therefore no balance is reflected now at this time as you received those payments back from your credit card company. An additional refund has been processed which has been processed as a refund check in the amount of $147.84. This refund check has been mailed to the address reflected in this BBB complaint which will be received within the next ***** business days due to standard processing times and mailing timetables.
  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our NY Daily News **************** Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

  
  

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****
  
  
  
   
  
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a regular basis the price for home delivery changes. Last month I paid for 8 weeks $123.66 after questioning the price, which they reduced, by credit card. This month, the same 8 is $90. When I called they said they could not offer credit because payment was made by credit card. This is an ongoing issue. If I call to question subscription price they lower it. Their letters to Editior indicate this is happening to other people as well. Exorbitant increases in prices. Someone needs to look at their accounting processes.

  

  Business Response

  Date: 09/24/2024

  September 24, 2024

  Our sincere apologies regarding any inconvenience or frustration associated with your NY Daily News home delivery with unlimited digital subscription. Thank you for being a valued long time subscriber.

  The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. It seems that **************** had assisted with your weekly rate during your **************** contact and was able to retain your promotional weekly offer for all 7 days with unlimited digital service. Both of these weekly rates are still considered promotional discounted rates as the full rate of home delivery is higher at this time.  **************** was able to provide your prior weekly rate which extended your paid thru date onto your subscription. Refunds are discretionary based on our no refund policy as per the account's Terms and Conditions reflected on our billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to ***************************************;

  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.
  
  
  Thank you,
  ******
  Executive Resolution Center