ComplaintsforNew York Daily News

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Complaint Details

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Initial Complaint
07/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a free trial that I cancelled and of course they billed me anyway. They confirmed it was cancelled and when I said they charged me anyway and asked for a refund they said they don't give refunds and the call was disconnected. This seems to be a regular thing. I'm not sure how what you would think are reputable companies are allowed to continue these fraudulent activities.
Business response
08/01/2024

August 1, 2024

Our sincere apologies regarding any misunderstanding or inconvenience associated with the ** Daily News.

After reviewing the information you included within this BBB Complaint as well as your subscription it seems there was no prior contact with **************** in the system until this BBB complaint therefore your unlimited ** Daily News digital access continued until the stop effective date of August 2, 2024. Please be advised that all subscriptions are continuous and we do not accept written correspondence. Our Terms and Conditions as well as all disclaimers are available on all new Start orders and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. In the interest of fairness, a refund was processed even with our no refund policy. I have adjusted any further balance on the account reflected therefore please disregard any further bill statements received associated with this cancelled account and have processed a refund in the amount of $7.18 which will be applied back to your credit card previously charged within the next 7-10 business days due to standard processing times.

If you need any further assistance regarding this matter or would like to restart this digital subscription, please do not hesitate to contact our ***************************** at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
06/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I somehow ended up with a subscription to New York Daily News, which I imagine was the result of signing up for a free trial. Regardless, I recently noticed that the price of the subscription nearly doubled and there was no communication from New York Daily News regarding this pricing change. When I attempt to cancel my subscription online, I am told it is not possible to do online and that I must call their number, which is not available during hours when I can call. Additionally, and more importantly, the company has never provided me with a copy of the Subscriber Terms and Conditions and these terms are not accessible on the website. I am thus locked into some variable payment contract that is only visible to one party. I would like my subscription cancelled immediately and for New York Daily News to stop their predatory subscriber practices.
Business response
06/27/2024
June 27, 2024
Our sincere apologies regarding any inconvenience or frustration associated with your NY Daily News digital subscription.
The information you provided within this BBB Complaint and digital account is being reviewed and proper course of action will be taken, if needed. Your digital account was cancelled effective June 27, 2024 due to your feedback. In the interest of fairness, I have processed a full refund of your last two payments which total $80.00 returned back to the credit card charged. Please allow ***** business days for your refund to be applied associated with our standard processing times. All subscriptions are continuous unless otherwise indicated. For more details and to view the Complete Subscriber Terms and Conditions please go to *******************

Should you have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************.

Thank you,
******
Executive Resolution Center
Customer response
06/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
05/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This news outlet spams my email daily with stories. Ive submitted the unsubscribe request countless *********************** and I am still receiving emails from them. I need this fixed.
Business response
05/21/2024
*** *** ****
Our sincere apologies regarding any inconvenience or frustration associated with the ** Daily News.
The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. **************** has contacted you directly by email in order to obtain the emails your are receiving from the ** Daily News. Your request has been escalated for assistance regarding your request not to receive any further headline newsletters and your email address has been designated as "Do Not Email", going forward.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at -************.

Thank you,
******
Executive Resolution Center
Initial Complaint
12/23/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I chose to have the New York Daily News delivered to my senior Mom. I subscribed in April 2023 and immediately received a confirmation email which I have on file. I subscribed via telephone, not online. Order #****** ProductQuantityPrice 7-Day Delivery (#*******)Duration: 52 Weeks1$155.48 Subtotal:$155.48 Delivery:Home Delivery Payment Method:Credit Card Total:$155.48 My subscription would expire in April ****. On December 6th, 2023, the Daily News charged my credit card $1.410.18. It must be an error. I called two numbers listed on the statement. One was disconnected. The other randomly reached an automated ******* Services Alert promotion. The calls that sound like humans but are not. I tried a couple of times before the number connected to the Daily News (12/19/23). Very strange. ************** ************** To my surprise, the customer service representative told me it was not in error. They (I stress they) decided to retract my original subscription, and they decided to automatically renew and adjust my paid for subscription 4 months in advance of the expiration date with no fair warning.I never authorized this nor did I receive any notifications of pending adjustments. There was no indication of the terms and conditions in the original email confirmation. After much frustration, *****, the acting supervisor told me they would reverse the charge and cancel my subscription. I'm waiting for this to actually post on my account . However, they stopped delivering the newspaper. I paid for 52 weeks of daily delivery. They did not honor what I paid for. I want the Daily News to reverse unauthorized charges to my credit card ($1.410.18), I want the Daily News to honor the subscription I originally paid for ($155.48 for 52 weeks ending April 2023) and I want the Better Business Bureau to make others aware of deceitful business practices of the Daily News.
Business response
01/05/2024

January 5, ****

Our sincere apologies regarding any misunderstanding or inconvenience associated with the ** Daily News

After reviewing the information you provided within this BBB complaint and the active subscription, it seems **************** was able to provide assistance and refunded the full amount of $1,410.18 back to the credit card charged. This renewal charges was associated with a higher rate of delivery service due to the promotional offer expiration date associated with the additional subscription charges reflected in the account's disclaimers and Terms and Conditions. As all subscriptions are continuous and prices are subject to change, the next available rate applied to the account which processed with the ** Payment authorized on the subscription. The ** Payment authorization has been cancelled at this time therefore a billing statement will be sent for the next renewal timeframe. Our Terms and Conditions are available on all correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. In the interest of fairness, **************** did provide you with a full refund and the subscription was extended to the previous paid thru date of which extended the account until April 22, ****. I tried to contact you directly but reached your voicemail. If you would like any additional assistance, please contact the ** Daily News **************** Department at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
12/21/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a digital subscription to the Daily News. My Account # is *******. I normally download my digital copy of the Daily News to my iPad. From November 15 through November 28, I was unable to download my digital copy of the News to my iPad. I would get a message that says: "Paused" and I could not get past that point. During that period, I sent emails to the Daily News through the app for 6 straight days and I never received a response. The app finally started to work again on November 29. I would like the Daily News to extend my subscription by 14 days since that is the number of days I could not access the paper on my iPad. I would also like the Daily News to explain why they never answer emails when sent through the app.
Business response
01/03/2024

January 3, ****

Our sincere apologies regarding any inconvenience or frustration associated with your ** Daily News digital subscription. Thank you for being long time valued subscriber.

The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. Your feedback is being reviewed as to confirm your emails were received and to the reason you did not receive a response of resolution. Due to your feedback and in the interest of fairness I am able to extend your subscription for an additional 14 days on the special promotional rate reflected on your subcription. Your paid thru date has been extended to April 14, ****. Thank you for your patience and understanding regarding this matter.

Should you have any further concerns or would like any additional assistance, please contact our ** Daily ********************* at ************.

Thank you,
******
Executive Resolution Center

Customer response
01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I don't understand where the Daily News came up with a subscription end date of April 14 (which according to them includes a 14 day extension.) My subscription was supposed to be for 26 weeks. The subscription start date was October 17, 2023. When I count 26 weeks from October 17, 2023, I come up with a subscription ending date of April 16, ****. If I count 14 days beyond April 16 I come up with a subscription ending date of April 30, ****. I would like the Daily News to explain the reason for the discrepancy. Thank you.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
01/09/2024

January 9, ****

Once again, sincere apologies regarding any inconvenience or frustration associated with your ** Daily News digital subscription. Thank you for being long time valued subscriber.

After reviewing your subscription previously, it seems that the rate had changed therefore when you made the payment the paid thru date was March 31, **** of which I extended the 14 days due to your feedback. In the interest of fairness, I have extended your subscription until April 30, **** as well as an additional two weeks due to your dissatisfaction therefore extending your account until May 14, ****.

Should you have any further concerns or would like any additional assistance, please contact our ** Daily ********************* at ************.

Thank you,
******
Executive *****************
Customer response
01/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
11/26/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I receive spam emails from The New York Daily News multiple times per day. I have unsubscribed 13 times and have contacted customer service 37 times by email which have all been ignored except for an automated "we received your message" reply. This has been going on for over a month.
Business response
12/12/2023

December 12, 2023

Our sincere apologies for any misunderstanding or inconvenience associated with your former digital only ** Daily News subscription.

Please be advised the email address *************** has been unlinked from your cancelled digital account therefore no further emails should be received associated with the ** Daily News. Your digital subscription had been cancelled effective December 10, 2023 and notated that no further emails will be sent associated with the ** Daily News. Your feedback is continued to be reviewed and proper course of action will be taken, if needed. Your former account has been flagged as "Do Not Email".

If you would like any further assistance, please contact **************** at ************.

Thank you,
******
Executive Resolution Center

Customer response
12/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
08/29/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a call from Daily News. Someone was asking if I wanted to subscribe to the paper. I said No but the person asked whether my street address was *** ****** **. I confirmed that and stated that I did not want to subscribe to the Daily News. The person just said that they will now send me the paper and hung up. Today I found the paper lying in my yard. I definitely do not want the paper and it is clear to me that they want to continue sending it to me. This is definitely a fraud as I have never agreed to a subscription. I do not want to receive any further paper from them.
Business response
09/08/2023
September 8, 2023

Once again, sincere apologies regarding for any misunderstanding or frustration associated with the ** Daily News.

Your feedback has been reviewed as we take this circumstance seriously. After reviewing the sales contact by our vendor, it seems that there was a misunderstanding of your acceptance of this special home delivery offer as all questions presented were answered which did not indicate a decline of offer. This is being further reviewed for ***************** purposes and the Sunday Only account was stopped effective September 3, 2023. Please disregard any correspondence or statements associated with this matter. Your information has been added to our "Do Not Call" listing. Any newspaper you received is complimentary and your patience and understanding with this matter is appreciated as it has been rectified.

Should you have any further concerns, please do not hesitate to contact our ***************************** at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
07/22/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered 7 day home delivery. Not once have I received the paper, Their customer service rep keep telling me there is home delivery in my area. I called to cancel although really not 10% sure they records show same.
Business response
08/08/2023

August 8, 2023

Our sincere apologies for any inconvenience or frustration you have experienced associated with your former ** Daily News subscription.

After reviewing your former account and information you provided within this complaint, it seems during your **************** contact on July 19th that your account was cancelled effective July 20th. I have adjusted the remaining balance as you have stated you did not receive any newspaper deliveries since the start date. Your feedback and inquiry has been escalated to the local Distributor to research if the home deliveries can be made to your residence as scheduled. Please disregard any bill statements you have received at this time as they are no longer valid. If deliveries can be made as scheduled then you will be contacted directly for assistance.

In the meantime, if you would like to start a digital only account or have any questions or concerns regarding this matter, please contact NY Daily News **************** Department at ************.

Best Regards,
******
Executive Resolution Center

Customer response
08/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The are still billing me for their Digital of $4.96.I do not possess computer/cell phone. My daughter types my response and they use her email address. The problem with their home deliver is that they do not have deliver carriers in my area. And will lie that they do.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************

Business response
08/23/2023

August 23, 2023
Once again, sincere apologies for any inconvenience or frustration you have experienced associated with your former ** Daily News subscription.
After reviewing your former account and information you provided within this complaint, I have adjusted any prior outstanding balance associated with your account so please disregard any invoices you have received.
Your feedback is acknowledged and inquiry has been escalated to the local Distributor to research if the home deliveries can be made to your residence as scheduled. Please disregard any bill statements you have received at this time as they are no longer valid. I have tried to contact you by phone to advise that deliveries can be made as scheduled but the call was disconnected.

In the meantime, if you would like to start a digital only account or have any questions or concerns regarding this matter, please contact NY Daily ******************************** at ************.

Best Regards,
******
Executive Resolution Center
Initial Complaint
12/22/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The confusion is intentional on behalf of New York Daily News and is outright deceptive. I forwarded the attached postcard to our credit card company to to dispute the last bill but this has been ongoing for just under 12 months. As the first line clearly states the charge for the upcoming (but now cancelled) service period reflects "...12/28/2022 through 03/28/2023." I went through charges for the past year and we were charged in 2 months intervals but the postcards reflect for three months of service. The billing amount intentionally obscure (in smaller print) the billing for 'Premium Issues' when in fact New York Daily News is not providing the 3 months of service as the postcard states and substitutes 2 months of service with "Your subscription may include up twelve Premium Issues per year". This is fraud if the subscription is not providing stating period service. We were charged for 6 billing cycles (every 2 months) as opposed to 4 billing cycles (every 3 months). We should be refunded two billing cycles (either directly, from our credit card company, or combination thereof).
Business response
01/04/2023

January 4, 2023

Our sincere apologies for any misunderstanding or frustration you have experienced with your former ** Daily News subscription.

Thank you for your feedback. After reviewing your former account, your billing and the additional costs, which shorten your paid thru date, are associated with the Premium Issues which are part of the ** Daily News subscription Terms and Conditions. The premium charges were implemented to help defray print and delivery costs associated with these special issues that our readers have come to enjoy. Criteria and details regarding these special premium issues are noted on all our Billing Statements and any other correspondence.

After reviewng your former account, and the information you provided, it seems you disputed the last payment charged with your credit card company which resulted in the payment being returned back to your credit card charged. Due to this I have adjusted the outstanding balance on your former account in the amount of $59.23 as well as processed a refund in the amount of the prior payment in the amount of $38.87. This refund in the amount of $38.87 will be refunded back to your credit card within the next ***** business days. In the interest of fairness, this refund and adjustments would total the last two payments from your 2 bill cycles, as requested.

If you would like any further assistance, please contact our ** Daily ********************************** at ************.

Best Regards,
******
***************************
Customer response
03/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

I appreciate your assistance in this matter.

Sincerely,

*************************
Initial Complaint
06/07/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Delivery 9f the ** Daily news. My subscription paid for and 5 days without a paper, no explanation. Promised replacement never received, overcharged on agreed price, customer service and supervisors hung up 4 times, no explanations, no satisfaction of complaints and still no paper that is paid for. Asked ok t o send today's paper tomorrow, why would I want it a day later and if they can send it the next day why not when it's due. I have no recourse, 92 and homebound. Can you help?
Business response
06/26/2022
June 24, 2022

Please accept our sincere apologies for any frustration or inconvenience with your NY Daily News home delivery subscription.

Your delivery concerns regarding your missed deliveries will be reviewed with your local Distributor. Please be advised there are currently open routes and Production concerns causing ongoing delivery delays in your local delivery area at this time therefore your deliveries may be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to your delivery concerns in your local delivery area.

After reviewing your account, I was able to apply additional missed delivery credits as well as extend an additional two weeks of delivery service for our appreciation of being a valued long-time home delivery subscriber. This has extended your subscription until July 30th so please disregard any billing statement you have received at this time. Please be advised your account is on a discounted promotional offer as the full rate is $20.00 for home delivery service.

Your feedback regarding your **************** experience will be reviewed and proper course of action will be taken, if needed. NY Daily News will be contacting you within the next 14 business days to confirm your deliveries are being received to your satisfaction.

Again, we apologize for any inconvenience caused. Should you have any questions regarding this matter, please do not hesitate to contact our NY Daily News **************** Department at ************.

Thank you,
******
Executive Resolution Center

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