Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The New York Times Company has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe New York Times Company

            Publishers Periodicals
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            620 Eighth Avenue

            New York, NY 10018-1618

            Visit Website

            Customer Reviews

            1.23/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            267 complaints closed in last 3 years

            92 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/19/2014

            Years in Business: 173

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The New York Times Company has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              620 Eighth Avenue, New York, NY 10018-1618
              BBB File Opened:
              4/15/1999
              Years in Business:
              173
              Business Started:
              9/18/1851
              Business Incorporated:
              1/1/1896
              Accredited Since:
              12/19/2014
              Type of Entity:
              Corporation
              Business Management
              • Mr. Arthur Ochs Sulzberger, Jr., Chairman
              • Mr. Arthur Gregg Sulzberger, Chairman and Publisher
              Contact Information

              Principal

              • Mr. Arthur Ochs Sulzberger, Jr., Chairman
              • Mr. Arthur Gregg Sulzberger, Chairman and Publisher
              Additional Contact Information

              Fax Numbers

              • (646) 428-2197
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              267 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/09/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I never signed up for this new york times publication.i spoke with a customer service representative about this subscription saying I read a article and that is how they've my information, listen I live in ********** I DON'T NEED A PUBLICATION FOR NEW YORK!!! PLEASE REACH OUT TO THE COMPANY!!! My bank just recently noticed some strange debts on my account and cancelled the card, but this has to be where the charges are stemming from! I've no need for this subscription.
              Read More
              Read 266 More Complaints

              Customer Reviews

              43 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bonnie G

              07/31/2024

              AWFUL. I tried a trial subscription for $4 a month and when it jumped up to $25, I called to cancel. The rep told me they'd hate to lose me as a customer, and would I stay at the promotional rate of $6 per month? I agreed. The next month, and the next, they charged me $25 again. I called to complain, and they said they would reverse the charge, but the $6 rate promotion was no longer available and would I be okay with $8. I said yes, like a fool. They just charged me $25 again. I am cancelling these guys today. It is ridiculous. How do you expect people to continue to trust your paper when you a blatantly lying and stealing money from your subscribers? I am a struggling single parent, and that money comes from my $50 "fun" budget. I could have taken my kids out for ice cream, gotten a few coffees, or gone to the movies for that money. But now I am stuck at home with empty pockets. I am so angry with this poorly run company.
              Read 42 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.