Business Profile

Publishers Periodicals

Trusted Media Brands, Inc.

Headquarters

Complaints

This profile includes complaints for Trusted Media Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 2, 2025 ************ sent a book to our daughter which was not ordered and charged it to a debit card. A year ago this same thing happened. I returned the book to them but they never credited the account or refunded the money. I canceled the subscription to the magazine, and got a new debit card. Somehow they accessed the new debit card and again charged the account for the book. I have written to them asking them to refund the money, which they have not. I consider this an unauthorized transaction and have now asked our bank to block them from access to the account. I would like to get the money back. $35.98. I also want them to stop sending books.
Business Response
Date: 04/09/2025
Dear ********** ******* ********:
I write in response to your letter dated April 9, 2025, regarding the complaint from ***** ******. I would like to provide some information about the customers order and clear up any misunderstanding.
On November 30, 2023, we received an order from the customer, ******* ******, for a book in The Best of Birds and Blooms book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time. We shipped the book on December 15, 2023.
The second book was shipped on July 5, 2024.
The final book was shipped on March 6, 2025.
We had not received the book returned by the customer, which is why a refund and cancellation was not done previously. We have processed a refund for the second book.
We have discontinued the customers enrollment in the series. The customer may keep the book(s) received with our compliments. We have removed the customer from our promotional lists.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******
Initial Complaint
Date:03/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 03/24/25 my credit card was charged $30.29 by RDA ********* but I have never done any business with them. I looked them up in the web and entered my complaint and it took me to a chat where it asked for all of my credit card information (account number, code and expiration date) and said that in order to help me I have to pay an assistance fee. I am not about to provide this info. but I'm still stuck with the $30.29 charge. This is not that much but I'm fearfull that this might happen again. So, can you help with this?
Business Response
Date: 03/25/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated March 25, 2025, regarding the complaint from ******* *****. I would like to provide some information about the customers order and clear up any misunderstanding.
On August 21, 2024, we received an order from the customer for a book in The Family Handyman book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time. We shipped the book on September 13, 2023.
The second book was shipped on March 24, 2025.
We have discontinued the customers enrollment in the series. The customer may keep the book(s) and we are processing a refund for the book processed after the initial order. We have removed the customer from our promotional lists.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to The Family Handyman on 2/11/2022 and purchased Best *************** on 5/27/2023 for $10.63, ensuring I did not enroll in any subscriptions. Since then, the company has sent unsolicited books labeled as "free," each accompanied by a $0.00 invoice. However, they later charged my credit card for these books without my authorization.Most recently, on 9/19/2024, they charged me $42.17 for Family Handyman Trade Secrets, which I never ordered or received. I want these unauthorized charges refunded and for them to stop sending unsolicited books and billing me for them. Additionally, I request a full refund of $158.99 for all unauthorized charges related to these unsolicited books.
Business Response
Date: 03/25/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated March 24, 2025, regarding the complaint from *** ****. I would like to provide some information about the customers order and clear up any misunderstanding.
On May 7, 2023, we received an order from the customer for a book in The Family Handyman Best Tips and Projects book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time. We shipped the book on May 18, 2023.
The second book was shipped on October 2, 2023.
The third book was shipped on April 1, 2024.
The fourth book was shipped on September 27, 2024.
The fifth and final book is being processed currently, and we are not able to stop it from being shipped.
We have discontinued the customers enrollment in the series. The customer may keep the book(s) and we are processing refunds for the books processed after the initial order.  We have removed the customer from our promotional lists.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Customer Answer
Date: 03/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Thank you for your offer to process refunds for the unauthorized chargesI appreciate that effort to resolve this matter. While I acknowledge the cancellation of my enrollment, I would like to address an important compliance concern related to my subscription.

Under the *** Negative Option Rule (16 CFR Part 310 - Telemarketing Sales Rule & Negative Option Billing Rule), businesses are required to clearly disclose all subscription terms and obtain affirmative consent from consumers before charging them for additional products. It appears that I was automatically enrolled in a book series beyond my initial order without such explicit consent. This practice may not align with *** regulations.

Additionally, I would like clarification on the refund process:

    Refund Timeline: When should I expect to receive my refunds for the unauthorized charges?

    Refund Method: How will the refund be processed (e.g., original payment method, check, etc.)?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,
***

Business Response
Date: 03/26/2025
The order was processed online, and the automatic billing information is included on the order page.
The refund will go back to the **************** ending in ***** that was used to process the orders. Please allow up to ten business days for **************** to approve the refund.
***** ********************************** Center

Customer Answer
Date: 03/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,
*** ****
Initial Complaint
Date:03/21/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Having come from parents who had subscriptions for years to Readers Digest, I had come to enjoy their publication. My recent one year subscription, however, was the end of supporting this magazine! +I had purchased two subscriptions. One for myself and one for my elderly father. While it took approx. 4 months to receive just the 1st issue, the other months were sporadic and then non-existent! In total, I had only received 3 of the 12 issues. My Father had only received 2 of the 12 issues.I had called customer service two times for the problems, and they assured me that they would not only extend our account for 5 months, they would also send a replacement issue to each of us. Well, no surprise, we never received them! I understand that in this modern time, many are switching to digital magazines, etc..but there are so many of us who truly still love to have a physical magazine/book in our hand to enjoy. The amount of disappointment I saw in my father as he would wait, and wait, and wait for a new issue of Readers Digest only to give up hope when they stopped arriving after only 3 issues..Readers Digest used to be a great magazine, but has failed miserably over the years. I would like to get a full refund for both of our subscriptions ****** a break in trust from a once great publication, that had captured the heart of 3 generations of supporters, now gone. Thank you.
Business Response
Date: 03/23/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated March 21, 2025, regarding the complaint from *** *******. I would like to provide some information about the customers order and clear up any misunderstanding.
We did receive the order for the gift subscription on February 21, 2024, which should have started with the March/April 2024 issue. Reader's Digest is published eight times a year so the customer would not have received a magazine monthly. It is also our policy to either extend the subscription for any missing issues or resend the missing issue. We do not do both and apologize for any misunderstanding. We are showing both subscriptions were extended for missing issues. We have processed a full refund to the customer as requested.
We have removed the customer from our mailing and promotional lists.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thank you for responding and issuing the refund. I understand that Trusted Media Group has taken over Readers Digest and I'm sorry that you have to clean up their publication mess. I was not aware of there only being 8 issues instead of 12 issues, so I stand corrected. That being said, we would have much preferred the magazines but they has lost our trust from the over 40 years that my family has dealt with them. Can you please give an idea on when to expect the refund? Thank you again.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *******

Business Response
Date: 03/25/2025
A refund of $18.00 was processed to the **** card ending in **** on March 23, 2025 for the gift subscription. Please allow up to ten business days for **** to approve the refund.
A refund check of $18.00 is being processed for the subscription under ***** *******, which was processed as a correction on August 21, 2024. Please allow up to four weeks to receive the refund check.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Initial Complaint
Date:03/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Reader's Digest 2 times, once on 1/4/25 and a follow-up call on 2/10/25 to cancel the account of my mother ** *** ****** (acct # *********, sent to ********************************************) and they have assured me both times that they did so. The reason I contacted Reader's Digest is because they send misleading solicitations labeled "Invoice" (I have a copy I can share) which my 86-year old mother with memory issues thinks are bills she owes. She pays them not realizing she has just signed up for another year or so of subscriptions for recipients (including my sibling and me) that we do not need or want. Reader's Digest said they were sending refund checks totaling $76.49 for canceled subscriptions. Reader's Digest assured me on 2/10/24 "everything is followed up so you can rest assured" yet my mother continues to receive "invoices" she cannot afford and still has not received the promised refund checks. My siblings and I need this to stop. Our mother is vulnerable. It is distressing to see a respected publication engaging in such misleading business tactics that take advantage of the elderly! I would like them to stop sending her solicitations. At this point the refunds are very a secondary concern.
Business Response
Date: 03/17/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated March 17, 2025, regarding the complaint from ***** ***********. I would like to provide some information about the customers order and clear up any misunderstanding.
We received the cancellation request for ** *** ****** Reader's Digest magazine subscription and book accounts on January 4, 2025. At that time, we removed the customer from all promotional and mailing lists. Unfortunately, that does not stop promotions that have already been printed from being mailed. The order for the Laughter the Best Medicine book was also cancelled on January 4, 2025, and any preprinted invoices should also be disregarded. The customer can keep the book with our compliments.
A refund check of $3.53 was processed for the remaining issues of Reader's Digest. The refund check should have been received in six weeks from January 4, 2025. A refund of $72.96 was processed to the **** ending in **** on January 6, 2025. If the customer does not see the refund, we recommend contacting ****, as our refund department confirmed it was processed successfully on our end.
We have marked the book account so no new orders can be processed under the name and address on file.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Customer Answer
Date: 03/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ***********
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A day or two ago, I went online and canceled my subscription, was offered a few months free to not cancel,. I declined this offer and was told that my subscription had been canceled and that a refund of a dollar would be coming to me to wake up today to find a charge to my account for $39.98. I promptly contacted customer service. Upon contacting customer service, I was told various different things and promised various different things and have proof of it attached of my chat conversation with the first ****** I dealt with saying that they canceled my account and that I would receive my refund when I said this wasnt good enough and a lot of red flags were going off and that it felt very fraudulent because I had already canceled my account called customer service. Each ****** I spoke to assured me that they themselves had made sure my account was closed and either closed it or confirmed it and that my refund would be coming within 24 to 48 hours and that each of them had sent an email confirming same. When I said, I trusted this and that I wanted to wait on the line with them until my email came because I had already been waiting to speak to somebody for over an hour , they changed their story. I was either told another department had to handle it and they put the request into that other department or that they had sent it already and that I need to see my spam folder. I continue to check my emails and spam folder and nothing was received to confirm that they were refunding my money. As time went by the more agitated I became, and I expressed this agitation with each customer service representative, who kept passing me along to a supervisor. I went through a ****** named ****** ******* and then finally ****, who had quite an attitude with me on the phone and was very condescending when speaking to me, which made me even more frustrated with the situation. When I express this frustration, she hung up on me. They are now not answering my calls.
Business Response
Date: 03/14/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated March 13, 2025,regarding the complaint by **** *****. I would like to provide some information about the customers order and clear up any misunderstanding.
Please be advised that **** ******* automatic renewal subscription for The Family Handyman was cancelled and a refund of $39.98 was issued on March 12, 2025, to ******. **** ***** may disregard any notices for this subscription that may be in process.
In addition, we have processed a refund check in the amount of $1.00, for the previous subscription.
We have removed the customer from all promotional and mailing lists.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
Initial Complaint
Date:02/18/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Background:09/24 Received Family Handyman Trade Secrets (FHTS).10/10/24 Installment payments offered. Ist of 2 payments mailed.10/15/24 Readers Digest Deposits 1st check.11/20/24 2nd of 2 payments mailed.11/26/24 Readers Digest Deposits 2nd check.12/13/24 1st Notice received that I owed $10.98 for FHTS.12/25/24 Emailed ********************************** with copies of cancelled checks (2 ea.).01/18/25 2nd Notice was received that I owed $10.98 for FHTS and to pay by 1/23/25.01/18/25 **************************************** told me I owed $0.00 & to disregard this notice and any future notices.1/22/25 Email received from Trusted Media Brands, *** (TMBI) RE payments received and balance now due was $0.00.2/15/25 3rd Notice was received, that I owed $10.98 for FHTS and to pay by 2/20/25.2/15/25 **************************************** told me I owed $0.00 & to disregard this and any future notices.Summary of problem: I keep getting threatening notices that an 'external collection agency' will be involved if I don't send payment ****. Repetitive Phone calls and emails yield the same result: I owe $0.00 and to disregard any associated balance due, notice(s.)
Business Response
Date: 02/18/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated February 18, 2025, regarding the complaint from ***** ******. I would like to provide some information about the customers order and clear up any misunderstanding.
We did locate two book accounts for this customer. We are showing payments were processed successfully on one account, and the second account showed the balance due. The second account has been cancelled as of February 15, 2025.
We have discontinued the customers enrollment in the book series on both accounts. The customer may keep the book(s) and should disregard any further invoices that may be in process. We have removed the customer from our promotional lists on both accounts.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Customer Answer
Date: 02/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ******
Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and canceled this reader's digest subscription 2 months ago but yet I have now a charge $49.03 I called and canceled 2 months ago because I have moved and do not live in the state anymore but I just saw the charge this morning please refund my money ASAP for I am on disability
Business Response
Date: 02/12/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated February 12, 2025, regarding the complaint from ******** ********. I would like to provide some information about the customers order and clear up any misunderstanding.

We are not showing information on the customers account regarding contact from the customer. We have processed a full refund, $49.03 for the February 11, 2025 order, and a refund of $2.86 for the remaining issues of the previous order. We have removed the customers information from our promotional and mailing lists.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Customer Answer
Date: 02/12/2025
Better Business Bureau:

I called the business again and they refunded. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ********
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apparently Trusted Media Brands, Inc., of either ****** IA or ********* WI, claims to have sent a book that I never ordered and now they are sending threatening invoices. If they sent a book that I didn't order, it might have been thrown in the trash with the rest of my junk mail. I have subscribed to their subsidiary magazine, ***************, off and on over the past 30 years and have never had this problem. My last order was for a 2 year subscription to Family Handyman back in 2023, and one year was supposed to be free. This subscription also included a free project book which I did receive in 2023. I'm not sure what this "Trade Secrets" book is or what their "free gift" is on their most recent invoice, but I don't want them and never ordered them. It is bad enough that their magazine has gone from actual handyman projects to mostly recycling junk as home and yard decor, but I will not be making the mistake of subscribing again and do not want any more "free gifts" from them. I paid for the original subscription by check and will be done with it when it runs out in a few months. I just want them to quit hounding me to pay for a book that I never ordered.
Business Response
Date: 02/12/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated February 12, 2025, regarding the complaint from **** *****. I would like to provide some information about the customers order and clear up any misunderstanding.
On May 2, 2024, we received an order from the customer for a book in the The Family Handyman book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time. We shipped the book on May 9, 2024.
The next book and final book was mailed September 30, 2024.
We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process. We have removed the customer from our promotional lists.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trusted Media Brands owns the publication Birds and Blooms. I subscribed to the magazine several years ago and cancelled in 2022. I can look up my account on their website to confirm the cancellation. They have repeatedly over the past 3 years since cancellation, tried to bill me for a new subscription.
Business Response
Date: 02/11/2025
Dear Mid-****** Dispute Services:
I write in response to your letter dated February 11, 2025, regarding the complaint from ******* ******. I would like to provide some information about the customers order and clear up any misunderstanding.
On June 30, 2021, the ***** ******* order was cancelled and a refund of $17.13 was processed. The last ***** * ****** issue mailed was the August/September 2021 issue.
During this time, the customer was also receiving ***** * ****** Extra, which is a separate publication. ***** * ****** Extra was automatically renewed yearly since 2019. They were automatically renewed yearly, per the continuous renewal service announcement at the bottom of the order page,until the December 13, 2024 order. This order was cancelled since we were not able to charge their payment information successfully. An unpaid order was processed so the subscription would continue, since we did not receive a cancellation request from the customer for ***** * ****** Extra. We have now cancelled the unpaid order, and the customer can disregard any further preprinted invoices they might receive. We have removed the customer from all promotional and mailing lists.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***** *****
Customer Service Center

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