ComplaintsforTrusted Media Brands, Inc.
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered and paid in full for 1 year subscription to Reader's Digest. I requested magazine delivery to STOP on 09/18/2023 Conf. email # ********************** stating Reader's Digest representative would get back with me. Then I contacted the again on 04/17/2024 Nobody ever answered my requests yet again to CANCEL subscription, and then I contacted them again on 05/18/2024 same story yet again and no response to CANCEL my subscription. Then on July 01, 2024 I receive yet another magazine and on July 2nd, 2024 I receive a threatening invoice stating I'm tardy on paying my subscription. On July 3rd, 2024 I return UNOPENED magazine issue with RETURN TO SENDER IN RED ON WRAPPING and return threatening invoice stating I had canceled subscription a year ago.Business response
07/08/2024
Dear Mid-****** Dispute Services:
I write in response to your letter dated July 8, 2024, regarding the complaint by *********************. I would like to provide some information about the customers order and clear up any misunderstanding.
The subscription expired with the June 2024 issue. We have removed this customer from our promotional list.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received 2 books that I did not order. I did not request The Fiction Favorites series.I will return the current book, if needed. I do NOT want this book and do not want to be charged for it.I should be removed from all mailing lists. There is a total of ***** for the latest book and a similar total of ***** for a previous book.Business response
06/26/2024
*** ********* *** ******** ******* * ************* **** ********** ******* *********
I write in response to your letter dated June 26, 2024, regarding the complaint from *********************. I would like to provide some information about the customers order and clear up any misunderstanding.On March 9, 2024, we received an order from the customer for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.We shipped the book on March 14, 2024.
The next book was sent May 2,2024.
The next book was shipped June 20,2024.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book(s) and should disregard any further invoices that *** be in process.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
Please contact us if we can be of further assistance.Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled my subscripiption and I just received another unsolicited book. Im paying last bill even though I didnt want the book. I do not wish to receive any more books. I have wasted my money due to this continued service rule they setup to fool you.I do not plan on paying for this last book. I dont want books or bills. My next complaint goes to *************************. ** Atty. ********Business response
07/10/2024
*** ********* *** ******** ******* * *************
Dear Mid-****** Dispute Services:
I write in response to your letter dated July 9, 2024, regarding the complaint by *************************. I would like to provide some information about the customers order and clear up any misunderstanding.On March 8, 2024, we received an order from the customer for a book in Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy,and the option of canceling membership at any time. We shipped the book on March 14, 2024.
The next book was sent May 2,2024.
The last book was shipped June 20,2024. The book sent June 20, 2024, will be the last book sent. A refund is being processed for the payment received July 2, 2024.
We have discontinued the customers enrollment in the series.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service CenterCustomer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I paid $10.00 for ********************** Renewal not Trusted Brands Media fiction books.
Check #***
Payable to **********************
From what I have been reading sounds like ********************** is going out of business and Trusted Media maybe has taken over and is substituting
these fiction books in place of **********************. I sent a payment for the book. but the more I thought about it, I believe it is a bait and switch.
I have cancelled all future subscriptions for what should be **********************. I have not had business dealing under the name Trusted Media Brands.
*************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
07/11/2024
Dear Mid-****** Dispute Services:
I write in response to your letter dated July 11, 2024, regarding the complaint by *************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On March 8, 2024, we received an order from the customer for a book in the Fiction Favorites book series (copy of order and payment we received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.
We shipped the book on March 14, 2024.
The next book was sent May 2,2024.
The next book was shipped June 20,2024.
We have discontinued the customers enrollment in the series. A refund check for $35.52 was processed on July 10, 2024, for the recent payment we received.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.***** ************************* ********************* ***** ********* **** *** **** **** ** *** ***** ********** *********************************************** ******** *************
The refund issue is acceptable to me, however, please let it be noted they sent a replacement book in lieu of the readers digest books I had been receiving. They are stating I agreed to receive favorite stories. This is untrue. I paid for Readers Digest and they substituted the book in lieu of the Readers Digest which I sent payment for.
This type of business dealings need to be noted to future purchasers of Readers Digest.
Thank you for your help and assistance.
*************************
******************* ************
Attendee panel closed
Sincerely,
*************************
Initial Complaint
05/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been an avid reader of wonderful reader's Digest. Since about two months reader's digest mailing me some nonsense books without my authorization and billing me hefty amount. This is against Government regulations section *********. I have no clue why such a phenomena is happening to me. I have no interest in reading those books. I requested the company to stop sending me books and billing me. I returned one book and GOLLY IT CAME BACK TO ME $ ***** BILL. This is totally not acceptable. I request BBB to investigate and stop sending me books and bugging me for payment. Thanks BBB. You are awesomeBusiness response
05/21/2024
RE: Complaint ID: ********
Account # *************
Dear Mid-****** Dispute Services:I write in response to your letter dated May 21, 2024, regarding the complaint by *******************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On February 2, 2024, we received an order from the customer for a book in Fiction Favorites book series (copy of the order received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on February 2, 2024.The next book was sent on March 14, 2024.
The next book was sent May 2,2024.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book(s) and should disregard any further invoices that *** be in process.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service CenterCustomer response
05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
05/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I, ************************* ********************************************************** ************, am filing this compliant for my 91 year old mother, *********************** *************************************************. 1st quarter 2023 *********************** renewed her subscription to Taste of ************* by putting a check in the mail. ****************************** began receiving billing for a product she did not order. We believe these may have been cookbooks but, are unsure. Each time billing was received (Approximately every 6 weeks) ***** and I returned statement "***** did not order any products" please cancel what the bill is in reference to. On May 7th ***** received a collection letter for ***** from **************** ******************************. ***** and I called and spoke with a person named ***** (we confirmed spelling) advising ***** never ordered any products and to remove her from collections. ***** wanted proof as a copy of billing statement mailed **** back and specific dates. Obviously we never made copies nor made note of date request was mailed. ***** denied and I advised we would be filing with BBB and KS Attorney General for resolution to this matter.Business response
05/10/2024
Dear Mid-****** Dispute Services:
I write in response to your letter dated May 10, 2024, regarding the complaint by ***********************. I would like to provide some information about the customers order and clear up any misunderstanding.
On January 10, ********************************************************* the Taste of *********************** Favorites book series (copy of the order received is included). As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on January 20,2023.
The next book was shipped June 9,2023.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered the ************************ in March 19, 2024. I received what was supposed to be a magazine but it looked more like a flyer. I contacted them immediately when I received the first issue and asked them to cancel my subscription. I was told that since I already received the 1st magazine that I would only be credited with a partial refund. I said that was unacceptable and after putting me on hold they agreed to issue me a full refund of $15.00. After hanging up with them I followed up with an email and was again promised a full refund in writing. On April 26 2024 I was credited with a partial refund of $12.19. I emailed them back and again was promised a full refund. I have emailed them multiple times so today I decided to call them. They reneged on there verbal and written promise. I asked to speak with a supervisor who was completely rude. She said that they were not going to issue me a full refund as promised. This is for very little money but completely unethical and dishonest. They shouldn't agree to do something and then do whatever they want. I want a complete refund. Since I already received $12.19 I am still owed $2.81 This doesn't seem much but can add up quickly if they lie to other customers and keep their money owed. I have uploaded the email threads that I sent and received. Thank you for your help in this matter, ********************** ************Business response
05/11/2024
Dear Mid-****** Dispute Services,
I write in response to your letter dated May 10, 2024, regarding the complaint for *******************. I would like to provide some information about the customers order and clear up any misunderstanding.
We apologize for any inconvenience this customer has experienced.
An additional refund of $2.81 is being processed.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Received a $10 check from this company for overcharging on a book I supposedly purchased. I did not purchase anything from this company. I find this unusual and a come on to-get further info from either depositing or cashing the check. Is this a new fishing tactic ?Business response
04/06/2024
Dear Mid-****** Dispute Services,
I write in response to your letter dated April 5,2024 regarding the complaint for ***************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On March 6, *************************************** the Best of Family Handyman book series. The book was mailed on April 26, 2023.
The second book in the series was mailed on October 2, 2023.
We received a request to cancel the book series on January 16, 2024. On March 22, 2024, our computer generated a refund for $10.00.
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service CenterInitial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid for a two (2) year extension to our subscription and only received a one (1) year extension.I have tried to contact customer service twice and have not received a reply. We sent a check on Jan 6, that was cashed for the two year extension. The extension that they posted was for only one year. This is not the first time they have done this with promotions. My e-mails have had no response.Business response
03/07/2024
We apologize for the inconvenience ************************ has experience.
We cannot locate a subscription for ************************ with the information provided. Please provide the name and address as it appears on the address label and the name of the magazine they are receiving.
Initial Complaint
03/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I orders 3 books received 2, of which one was the wrong book. there costumers survive site wants to charge you $1. to help you and ask for more credit card information. They offer no answer to when or if I will receive the third book also. I want to return the wrong book and receive the one I ordered and find out about the third book. They offer no contact phone number. and just want emails.Business response
03/01/2024
We are not able to locate the order with the information provided.
Please provide the name and address used for the order.
Initial Complaint
02/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Birds and blooms keeps trying to bill me for: Account Number: *************************** *********************************** AddressIve already submitted one complaint to stop trying to bill me for someone else purchase. And they were supposed to remove my email from their list. I want this to stop.Business response
02/20/2024
Account # BNB *********
Dear Mid-****** Dispute Services,
I write in response to your letter dated February 20, **** regarding the complaint from ***********************. I would like to provide some information about the customers order and clear up any misunderstanding.
We have removed Ms. ******* email address from the incorrect account. She should not receive any further correspondence regarding the subscription for ****************************
I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.
Please contact us if we can be of further assistance.
***********************
Customer Service CenterCustomer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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Customer Complaints Summary
148 total complaints in the last 3 years.
34 complaints closed in the last 12 months.