Business ProfileforRELX Inc.

I placed and paid for an order of 2 death certificates from **********, *********** using your service on June 27, 2023 at almost $75 which was immediately charged to me. The estimated delivery was given of Oct. 24, 2023. After multiple attempts to wait on hold and speak with someone about my order this morning someone finally answered! I was told by your representative that my order should be mailed next week. Whether that is true or not we shall see.I suggest you consider a system of better informing your patrons of the status of their orders most particularly when an estimated delivery is delayed for months as mine was. Whether that might be an email with an update or a fix on your website system of allowing someone to check the status of their order beyond the current expiration of the ability to do so, or a notice on the order of the change in expected delivery.Needless to say, I will never use your service again nor would I recommend it but rather discourage anyone from ever using it. If my order does not ship nor arrive by end of next week I will be disputing with my credit card company for full reversal of charges due to failure to deliver the order on your part.One star was selected though I would give no stars if allowed.