Business ProfileforLenox Hill Radiology

I went into a Lenox Hill facility to have a 3D ultrasound on 3/20/24. I was charged $306.14. I was told that a mammogram would be recommended by the provider because of my reason for coming but it would be a few hundred dollars more as well. Because of this, I declined the mammogram at that time. On 5/16 I checked my insurance website and saw that the $306.14 was not taken from my deductible because my insurance had paid that amount to Lenox Hill Radiology and that the patient responsibility was $0. I called my insurance company and they said that the 3D imaging and mammogram should have been $0. So not only did I get charged, I did not perform an exam I needed because of the price they were going to charge me additionally. My insurance company called them on 5/16 and Lenox Hill ensured them that I would receive a refund. My insurance company also called up the office to let them know I should NOT be charged for a mammogram when I went. I went on 6/24 to have the mammogram performed. Because now the mammogram would be coded differently because its a follow up visit, now it would actually be hundreds of dollars and they said I needed a different referral than the one I already had. I was confused by this because the first time I came they were going to have me do a mammogram without a referral(I only had a referral for the imaging) but this time I had a referral and they said that would not work. I also called up my insurance and had them speak to Lenox Hill billing again about the refund and they said they would process it. When asked why it seems like I have to call for it to happen they said they were waiting for the claim to be processed, which is strange because the whole reason this was drawn to my attention is because I saw that the claim was processed and that my insurance paid the total amount on 5/6. It seems like this error would have been overlooked if I had not reached out. I have still not received a refund or gotten the needed ultrasound.