ComplaintsforZipJob LLC

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a resume writing package for $349 dollars on September 23, 2022. That amount included a phone call and several professional documents. The phone call was 10 minutes and not informative. The documents I received were full of grammatical errors and sentence fragments. I went through 3 rounds of editing and the resume writer did not at all make the changes I requested. This has impacted my professional work and job search negatively. I asked for a refund from Zip job as their website guarantees satisfaction. I haven't received a response and would like a full refund for this terrible experience.

  Business response

  10/31/2022

  Hi, we see that you have been in touch with our ************* team regarding your order. If you have any further questions or concerns, please feel free to reach out to us at **********************************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a package with the company that came with a 60 day Interview guarantee. I got my resume and in 60 days did not have a single interview after many applications. They offered to rewrite it but basically changed the format/style. also, they sent the rewrite to topresume who did my previous resume that I thought was awful. They apparently are sister companies!! So here we are 90 days after the rewrite and not one single Interview. I started sharing my resume with 3 HR friends and they said it was awful and needed work. No wonder I dont have Interviews. I emailed the company 3 times in the past month and no one has responded to me.

  Business response

  10/31/2022

  Hi *******, we deeply regret that this experience has not met your expectations. We will have one of our ************* representatives contact you directly to discuss your concerns.

  Customer response

  11/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi
  Zipjob did not resolve my issue!  I emailed them again last week for a response and still have nor heard back.
  
  - **************************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  11/29/2022

  We appreciate your feedback and regret this experience did not align with your needs. We see that our support team has already reached out regarding your order. If you have any further questions or concerns, please please email us at ***********************************

  Customer response

  12/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a professional rewrite of both my resume, linkedin profile, and a cover letter. When I received the first draft, I was disappointed. The grammar was terrible and it looked as though it had been written by someone who was flipping through a thesaurus with little knowledge of how to actually write at all. It was stressed that the whole process would take place via email.Of course, you were welcome to talk to the writer on the phone.. for a fee. This write cost about $200 that I didn't have, to the point that I needed to use a payment plan. But I figured it was an investment in my future. I was so frustrated at the fact that every edit came back worse than the last. I would ask specific questions in the notes, for feedback on suggestions I was making.. because Zipjob claimed this person was an expert in my desired field. Not once did the writer answer those questions. They simply tacked on the suggestion to the tail end of whatever they had written to begin with, regardless of if the sentence made any sense. I wondered if this was a joke, if the person writing was actually just a poorly trained AI. They were so bad, I wanted to wait until my day off to sit down and pick them apart. I got an email from the writer letting me know that projects normally only run for a week, and then gave me a deadline, after which they said the project would be assumed "satisfactory and closed." I used my lunch break that day to try to salvage what I could. I was trusting that even though it sounded really strange, that maybe my resume would make it past the auto filter and I'd actually get an interview. I shared the resume with friends, and they flat out said that they hoped it didn't get to a recruiter, because it sounded like a child had written it.They offered another writer, and a phone consult for a "most discounted" fee. I feel like I just threw $200 into a fire. That would have been more satisying and beneficial to my career. This company is a scam.

  Business response

  08/23/2022

  Hi *****, we see that you have been in contact with our customer care team regarding your concerns. If you have any further questions, please email us at **********************************

  Customer response

  08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business only offered a 30% refund after I mentioned legal action. While I did accept the 30% refund, it should be noted that they only did so after I repeatedly expressed frustration about the quality of the service and was tired of the back and forth with them. 

  Is this legal? Probably. Because their TOS states that anyone using the service is complying to their no refund policy. 

   Is it ethical? Not even a little bit. 

  This should have resulted in a 100% refund after I explained the situation and understandable lack of confidence in allowing them to find another writer to do the task. 

  Strong arming someone until they're so sick of arguing with you that they accept far less than what it rightfully owed is abysmal. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the service of a resume rewrite and a new cover letter. I sent in my most recent resume, minus my current position as I have not updated it, which is why I was purchasing this service. The writer sent back my same resume, minus my current and most recent/relevant job and role, and with worse formatting and errors. The grammatical and spelling errors, along with the terrible format meant the "updated" version was worse than what I started with. I completed the 30 minute questionnaire and sent links of a job description of my current position along with a detailed file outlining my most recent experience. Either the writer didn't read any of this, or was unprepared to include the information in my resume. The file was prepared quickly, within hours of my submission, and it shows. I literally got a worse version I what I sent them. I am beyond disappointed and feel like a fool for falling for such a scam.I want a refund. I reached out to customer service who agreed the resume provided was not correct but they've declined to offer a refund and are instead asking me to re-write the version they provided as a "revision". Don't ever use this service - terrible product and even more terrible customer service.

  Business response

  08/16/2022

  Hi ******, we appreciate your feedback and deeply regret that this process has not been in line with your expectations We have not received a response to the email our support team sent on 8/4/22. Please contact us at ********************************** so we can best assist you.
  

• Initial Complaint

  05/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Yesterday, May 26, I purchased the service of a resume rewrite and a new cover letter. I sent in my most recent resume, minus my current position as I have not updated it. Hence the reason I wanted a writers advice. They sent the same thing back, minus my current and most recent/relevant job and role. In fact with the grammatical and spelling errors, it was worse than what I sent. I completed the 30 minute questionnaire and sent links of a job description of my current position. Apparently ***** read this or any of my numerous points of what I wanted captured in this resume. They said it could take 7 business days, it took one. Its no surprise as I literally got a worse version I what I sent them.They need to hire professional writers, I guess I got the intern or bosses daughter. I assumed writes could read, well here if they can they certainly do not! She was quick and clearly did nothing. Please never make my mistake and think they can improve anything. I am beyond disappointed and feel like a fool for falling for such a scam.I want a refund. I can't even use this resume as it does not have anything about what I currently do! I was shocked and just appalled they can sleep at night charging for doing less work then I did om the questionnaire.

  Business response

  06/01/2022

  Hello *******, Thank you for sharing your concerns. We see that you have been in contact with our support team and are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

  Customer response

  06/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date 2/15/2022 Paid $199 to Zip job for assistance writing resume, cover letter, and linkedin profile.The project was supposed to be completed in 1 week, with 2 revisions, and guarantees are made to secure a certain number of interviews within 60 days. As noted above, the quality of the work received was terrible. After 4 revisions, the work continued to fall short of a reasonable standard. Cover Letter and LInkedin profile were also so bad, there was no hope of improvement. I expressed my concerns no less than 10x and requested a refund so I could go have this work done elsewhere. We are now more than a month past when the final work was to be completed. They have offered me a 30% refund OR to connect them with another writer. I objected as I do not feel 0% work merits 70% payment and I do not have time to go through this process all over again for the same negative result.

  Business response

  03/23/2022

  Hello ******, Thank you for bringing your concerns to our attention. We see that you have been in contact with our Customer Support team. As we have not received a response to our email from March 21st, we will have a supervisor reach out to you today. If they are unable to reach you, they will leave a voicemail with callback instructions.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a resume and Linkedin update to be done totaling $349.00 on 02-08-22, I was supposed to get an initial draft by 02-10-22 Their writer kept responding that he isn't getting my information, I have sent it at least a dozen different times from my phone, a computer and 2 different email addresses and still get nothing back except that he isn't getting my information. I have requested a refund and even though they are aware of all the issues and that my information allegedly was not received and I have no finished product or update on my Linkedin, they refuse any refund

  Business response

  02/23/2022

  Hello ********* ***** you for reaching out. A member of our ************* team will reach out to you today via email. Please be on the lookout for this message so we may assist you with resolving this issue.

  Customer response

  02/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business They offered a 50% refund which I responded is not acceptable as I have received nothing I paid for. I want a full refund

  Customer response

  03/31/2022

  Better Business Bureau:
  They are not working with me and have not refunded me. Please help. This has been going on for almost 2 months
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  04/25/2022

  ***********, we will reach out to you directly to discuss your order in better detail. 

• Initial Complaint

  01/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did not use zipjobs services and they refuse to refund me. They follow up with excuses on my refund. They suggest me using it later or for someone else. The support number is intentionally set up so no one answers your calls and it goes straight to voicemail. They have a number that rings 1-2 times and then a voicemail. This way they don't have to take angry customers calls and can screen who to call back. It's basically a joke answering machine. They also have fake high reviews on their website, when there's not even a section to add a review yourself.

  Customer response

  01/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
  
  
  

• Initial Complaint

  01/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did attempt to make a purchase with Zipjob for professional resume services the charge came back not process error on their website. After the dialogue with their company notice they were unprofessional I informed them what occur therefore do not resubmit the charge I did not want their services, it was fraud. They persist in telling me all sales were final no refunds. They fraudulent charge me after speaking with a woman name **** asked for supervisor she refused to put on. This company is fraud this all occurred within 24 hours I never received the service nor want a approve the charge.They refused any remedy I contact my credit for resolution of their fraudulent action.

  Business response

  01/19/2022

  Hello ********, Thank you for providing your feedback. We see that you have recently been in contact with our support team regarding a resolution for your order. Please feel free to reach out to ********************************** if you need additional assistance.

  Customer response

  01/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  BBB please make my complaint public for consumer to stay far away from ZIPjob I since hired professional to assist me.

  And I did speak with supervisor from the business already express my concerns to her regarding the unprofessionalism and their attempt to charge for something that was unauthorize I after I advised them them to go away.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****************************************

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered the premium bundle which comes with a professional rewrite warranty. I have received numerous rewrite copies and received an email admitting the formatting was not correct but still have yet to see an actual professional catchy version as requested. They keep acting like they dont know what Im talking about and asking me what it should look like and refuse to just issue a refund on the resume after multiple requests. I dont even want a full refund as the thank you letter is ok, but this is in no way a premium service and totally leaves me feeling ripped off.

  Business response

  12/20/2021

  We are very sorry to hear you are not happy with the drafts you received. Our Support Team will reach out directly to work with you towards a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩