ComplaintsforZipJob LLC
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Complaint Details
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Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Order #********* I purchased the Premium Resume Writing Package for $199. Before purchasing, I was told that I would get a well written mid-executive job resume, cover letter, and LinkedIn.I was assigned to ******* S on 4/20/21 and gave a copy of my resume. She made a few mistakes updating my resume and I told her what I wanted to add on my resume on 4/21/21. She did a very quick job and I had to messaged her again to add a few more things and told her that I was looking for a job for a mid-executive level. After going back and forth about errors that she made, everything was finalized on 4/28/21. After 60 days, I invoked the rewrite guarantee, which I was misled that it was going to be the cover letter, resume, and LinkedIn, since the LinkedIn was a duplicate of my resume. The second writer, Gaby N just changed some wording and made errors that could be prevented if she read my resume. I spoke to customer service and they will not provide any more rewrites and I cannot do anythingBusiness response
09/01/2021
Hello ****, Thank you for sharing your concerns. A member of our ************* team will reach out to you today. Please be on the lookout for this message so we may assist you with resolving the issue.
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Customer Complaints Summary
29 total complaints in the last 3 years.
7 complaints closed in the last 12 months.