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Business Profile

Retail Shoes

Easy Spirit

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

This profile includes reviews for Easy Spirit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Spirit has 14 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 39 Customer Reviews

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    Review Details

    • Elaine C

      Date: 07/19/2023

      Horrible company who doesnt stand by their products! They use bait and switch tactics to make you take their product with making it even harder to return their product for a full refund! Buyer beware!

    • Barb S

      Date: 07/05/2023

      I spoke with a representative on July 3rd regarding the shoes my stepfather purchased incorrectly last year. He was very sick last year with cancer treatments and it was difficult tracking the incorrect purchases he made as he deleted everything; the order confirmation, the shipping notice and anything else that was associated with the purchase. I have the Easy Spirit, **** size 7 shoes in perfect condition and would like to return them to you. Please consider sending me the information needed to do so.The purchase was made in January 2023 as he was in physical therapy to regain balance and strength from his many falls, *** and cancer surgeries and radiation.Easy Spirit replied with a copy of their return policy and chose to not return these shoes. I find this response quite disappointing given our situation. As a family supporting him through his cancer diagnosis and treatment, I do believe ***** should be given for this return. Due to the health concerns of my stepfather and my mom in 2022, we started packing their home in January of 2023 to sell their home of approx. 20 years and move them closer to us. They were living 4 hours from us. Returning the shoes was not made a priority. They are 77 years old and need our assistance to maintain a healthy, safe lifestyle. Falling was a problem for both of them, Easy Spirit shoes have been their favorite brand for years of comfort and stability. I do plan on blocking your webpage from their computers and if shopping in stores, Easy Spirit shoes will be avoided. You have lost our family as customers.Do Better Easy Spirit!

    • Jill K

      Date: 05/14/2023

      I purchased 3 pairs of shoes from easy spirit in January 2023, went to return shoes within two days and couldnt get a return scan and waited for 3 months to get a return label. I returned the shoes march 22 and have not had a refund yet. It shows on website the shoes are returned but I dont have my money back. Multiple emails sent to customer service and they respond it will take a few days. Then they said they issued a credit in an email which I never got. Buyer beware this is the worst customer service ever

    • Dina M

      Date: 02/23/2023

      Easy Spirit stole my money.Bought 5 pair of shoes for my elderly mother with the assumption i would return what didnt fit or she didnt want, if the returning wasnt bad enough, they charged me $6.95 for each pair to return then issued me e gift cards for future purchases, a year later im trying to use the gift cards and they tell they expired. WTH!. No where did it say they expired in a year, and when i called they in no way wanted to help me, just said, yes, im sorry. Bad bad customer service! So im out $70 that they pocketed. Terrible! I will never purchase from this company again

    • Debbie B

      Date: 02/01/2023

      Wish Id read the reviews first. Trying to return a pair of shoes that do not fit at all. They dont refund your shipping, and charge you a processing fee to return something. So they make money off of you regardless. Email to customer service goes unanswered.

    • Juanita C

      Date: 01/28/2023

      Called customer service after my shoes hadn't shipped after 8 days. They couldn't tell me anything. They had no shipping info and couldn't tell if they were on back order. Said I could wait another week and then cancel. Very poor service. Won't order again.

    • Erica Y

      Date: 01/26/2023

      I ordered a pair of hiking boots that were on sale for $*****. Plus I paid an additional $9.95 for shipping, for a total of $39.94. The boots were really heavy and did not fit well so I am returning them, which will cost me $6.95 to ship them back to Easy Spirit. The $6.95 is deducted from my refund amount of ***** for the boots, leaving a refund to me of $23.04, not the total I originally paid including shipping. So, I just paid a total of $16.90 to try on a pair of boots. Easy Spirit's quality control has gone way down over the years and the same style fits differently depending which country the shoe is made in, so more often than not, the shoes need to be returned. I will not order from them again.

    • Marylou R

      Date: 01/24/2023

      I ordered a pair of booties in 9 M. After 2 weeks I got my order. Unfortunately they were size 5 M. I have tried contacting Easy Spirit who claims to be available on line for **************** from 8am to 10pm Monday through Friday. Im listening to loud music for over 15 minutes for each time I called!! No agent picks up!! Very unhappy with Easy Spirit as there is nothing easy about this company!!!

    • Ann B

      Date: 01/08/2023

      I have tried for months to use my "happy returns money" I have with easy spirit. The amount is $124.97 and when I try to use the gift card numbers they gave me, it says there is an error. I guess I have lost my money. I keep trying to reach customer service and that is impossible.

    • Diana L

      Date: 12/29/2022

      Do not buy shoes from Easy Spirit their customer service is nonexistent!!You will never see the credit that is due to you for a return. When you call they tell you you will get an email within an hour. This satisfies you FOR THE MOMENT. Then an hour passes, then two, then 3. You get the picture. You call again - spend another hour and a half or more between being on hold and all their excuses. Just to be told again they will email you the credit. I have been waiting since October for a credit. It is now December 29th. I ask them to process a new order for me and apply my credit. WELL ISNT THIS INTERESTING THEY CANT DO THAT!! Really you cant process a. Order and apply a credit to the order? Yet I cant order online because I dont have the credit (gift card) you promised me since October. No resolution The rep wont put a supervisor on the phone. Crooks!!

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