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Business Profile

Retail Shoes

Stadium Goods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Stadium Goods's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stadium Goods has 2 locations, listed below.

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    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to stadium goods letting them know that I did not receive my shoes. They told me to file a claim. Even though i provided them proof or the claim saying the package was lost they still would not issue me a refund. Terrible customer service and do not follow their policies.

      Business Response

      Date: 03/07/2025

      Hello there,

      We hope you're well.

      We've reviewed this matter and we're afraid *** has provided a valid proof of delivery. Please note our customer service team attempted to reopen the investigation and the outcome remained the same.

      Thank you for understanding.

      Best wishes,

      Stadium Goods

      Customer Answer

      Date: 03/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The customer service here is terrible. I submitted proper information that they asked me too. Poor customer service. Even with evidence you all still wont issue me a refund for my order. This clearly is a racial issue and from here on out  i will take this to TikTok  thank you 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *******




       

      Business Response

      Date: 03/10/2025

      Hello there,

      Thank you for reaching out regarding your concern. We understand your frustration and appreciate the opportunity to clarify the situation.

      After thoroughly reviewing your case, we found that the tracking details from *** confirm delivery of your order. *** has officially closed their investigation and has provided proof of delivery to us. Based on this evidence, we are unable to issue a refund.

      Additionally, we want to assure you that our decisions are based solely on factual information provided by the shipping carrier and our internal review. We do not have any details about our customers appearances, and we handle all cases fairly and consistently.

      We understand this may not be the resolution you were hoping for, but our customer service team has made the final decision based on the available evidence. If you have any further questions, please feel free to reach out.

      Best regards,

      Stadium Goods

    • Initial Complaint

      Date:02/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an absolutely horrible experience with Stadium Goods and will never be shopping with them again. I ordered a pair of shoes for my daughter, and not only did they take forever to arrive, but when they finally did, they were too small and looked dirty, as if they had been worn or stored improperly.Trying to return them was a nightmare. It took ages to get a response from their customer service, and when they finally replied, they offered zero help beyond a providing a return tracking label. I had to pay for my own box, which is ridiculous for a company that sells premium-priced sneakers.After returning the shoes, I expected a prompt refund, but of course, that didnt happen. Two months later, I am still waiting for my $176 back! Ive had to file a dispute with my credit card just to get my money because Stadium Goods is completely unresponsive.This entire process has been beyond frustrating, slow shipping, dirty shoes, terrible customer service, and now a never-ending wait for a refund. Avoid Stadium Goods at all costs! They clearly dont care about their customers, only about taking your money.

      Business Response

      Date: 02/04/2025

      Hello there,

      We hope you're well today.

      We're truly sorry for any inconvenience or frustration caused by your experience with Stadium Goods.

      Kindly note that this has been checked internally and, as a chargeback was opened by you with your payment provider before the return was processed, we were not able to complete the refund process.

      On this occasion, you can follow the chargeback until the end with your bank or cancel the chargeback, send our customer service team documented proof that it was closed and they attempt the refund again.

      Thank you for your understanding.

      Best wishes,

      Stadium Goods

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have not received a refund and am I  currently working with my financial institution to recover the funds, in their entirety. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******** *



       

      Business Response

      Date: 02/05/2025

      Hello there,

      We hope you're well.

      Upon checking the refund status, we're sorry to inform that, as a chargeback was filed by you with your payment provider, the refund was not processed.

      We apologize for any inconvenience caused, however, it's not possible to refund a transaction that has an ongoing dispute.

      Should you need any additional assistance, feel free to reach out to our customer service team.

      Best wishes,

      Stadium Goods

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I consigned with Stadium Goods and purchased their insurance for the shipment as recommended. They told me my items were crushed in route and refused to process my claim. They kept stating *** was investigating then stopped responding to any of my inquiries. I never received my refund or the damaged product.

      Customer Answer

      Date: 02/15/2025

      Better Business Bureau:

      At this time, I have not been contacted by Stadium Goods regarding complaint ID ********.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of Yeezy slides (sandals) for my son for Christmas. They arrived December 12th. I did a guest checkout. I talked to a representative today and tried to schedule a return today. They said their return window closed Jan 2nd. I could've believed it. The representative then said their regular return window is 3 days. I would've never did any business had I known this. I believe this is unacceptable and would like my return accepted as I am within 30 days.

      Business Response

      Date: 02/04/2025

      Hello there,

      We hope you're having a wonderful day.

      We're truly sorry for any inconvenience caused by our return policy. As mentioned by our team and as referred in our website's terms and conditions, we're afraid our standard return policy is that a return request must be submitted within 3 days of delivery.

      For the holidays, we had an extended return policy - orders placed between Nov. 28th and Dec. 24th could be returned until January 3rd and we are unbale to initiate returns past the 3rd of January for holiday orders.

      We're truly sorry for any inconvenience caused.

      Best wishes,

      Stadium Goods

      Customer Answer

      Date: 02/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      I was not aware of their horrible return policy and would not have used them if I had known. Again, they are not even attempting to have any resolution. I have not used the product and honestly question such a short return window.

      I was out of town when I ordered the gift (as well as when it was delivered). I did not even get to give the gift until December 27th. I was then notified that gift would like to be returned. There was no gift receipt option (or that I was aware of) and honestly believed there would be at least until the end of January to return (as most respectable/honest businesses provide during the holidays).

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ******




       

      Business Response

      Date: 02/10/2025

      Hello there,

      We hope you're having a wonderful day.

      We're truly sorry for any inconvenience caused by our return policy. As mentioned by our team and as referred in our website's terms and conditions, we're afraid our standard return policy is that a return request must be submitted within 3 days of delivery.

      For the holidays, we had an extended return policy - orders placed between Nov. 28th and Dec. 24th could be returned until January 3rd and we are unbale to initiate returns past the 3rd of January for holiday orders.

      We're truly sorry for any inconvenience caused.

      Best wishes,

      Stadium Goods

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs of sneakers from stadium goods on 11/24/2024 through affirm. The email confirmation said it took 1-3 business days to process. 12/1 I received an email one of my sneakers was on the way. 12/4 I received an email stating that it second out of sneakers was canceled. The order went from $244.63 to $ ******. After 12/4 Ive contacted Stadium Goods various times to get an update on my refund. I was then told it would take 10 business days to process. The 10th business day was last week Wednesday 12/18. I called stadium goods once more and they have no answer for me. As mentioned I paid through Affirm and the payments to affirm are coming out my card. Ive already paid ******. They actually owe me a refund since the purchase became ******. On December 24th another payment to affirm will come out because the order still doesnt reflect the refund. At this point Im paying for the entire original order yet it was canceled by the merchant on 12/4. Im not sure why they are stalling on my refund yet this isnt ok. if I stop payment to affirm our relationship will be affected meanwhile stadium goods says nothing and keeps telling me Im right yet they are waiting for the warehouse.

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of sneakers from Stadium Goods on April 26, 2024, and paid $1418.37. Upon receiving the shoes, I noticed they appeared fake. I attempted to return the order, but Stadium Goods refused to accept the return. As a next step, I sent the shoes to StockX for verification, and they also confirmed that the shoes were fake.

      Business Response

      Date: 12/20/2024

      Hello,

      We hope youre having a lovely day.

      We are so sorry you feel the product we sent you is not authentic.

      Whilst we understand your concern, we ensure everything we sell is 100% authentic.

      Every item we sell is inspected by our consignment team using a 10 Point Verification process. Our authenticators are the most experienced and highly trained in the industry, and as such, we wouldn't be able to comment on any findings of a third party, as our verification is so thorough and done in-house.

      What we definitely do is stand by all the products we sell and send to our customers.

      As much as our team would love to further assist, given the time elapsed, a return cannot be started.

      Thank you for understanding.

      Best wishes,

      Stadium Goods

    • Initial Complaint

      Date:09/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a product from stadium goods for collectors item sneakers that were supposed to be pristine. The box arrived badly damaged with a cheap attempt to tape it back together

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a pair of retro ****** shoes. Theres nothing on the site that says they sell consignment goods, when we first receive them, I asked if they were authentic they didnt reply. Then my son wore them once and there was a bad manufacturing issue in the toe area that gave him a blister, they asked me to send pictures I did. They have not replied to several of my followup emails. We would just like our money back on the product. The picture I uploaded only shows the price of the shoes. The total was *****.

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes in November of 2023 and the shoes never came .I ordered the shoes on Amazon through a third party.I contacted Amazon and stadium and both places are telling me to contact each other.*** received numerous emails stating that my refund has been issued and I never received it also been told to contact my card holder and they dont see a refund at all. Ive been contacting both places for 8 months and cant seem to get this resolved.

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      At this time, I have not been contacted by Stadium Goods regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/13/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of shoes from the merchant that were damaged during transit and returned to sender by the shipper during the shipping process, I never received the shoes and the tracking information shows this clearly however when requesting a refund from the merchant they continue to tell me they are waiting for an update from the warehouse and can't process a refund until they contact them. I never received the shoes in the first place, this is between the merchant and shipper but my money is not being refunded. **************** is unwilling to help and just keep saying the same thing with no alternative numbers to call for assistance. Attached pictures show returned to sender and delivered to merchant warehouse in **********. It's been over a month since redelivery and no status change from customer service..

      Business Response

      Date: 08/28/2024

      Hello *****, 
      Thank you for bringing this to our attention.
      We are truly sorry to hear that your experience with our brand did not meet your expectations.
      Providing the best customer service is our top priority, and we apologize for falling short in this instance.
      Please rest assured that we have reported this matter to our customer care team, and they are actively working to assist you accordingly.

      Customer Answer

      Date: 09/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Good Evening, 

           I am writing to ask why the complaint has been closed? This vendor has done nothing and in your last email communication it said to respond if the issue was resolved, not to respond and say that it hasn't been resolved. 

      Please reopen this case as the vendor hasn't refunded the money and continues to have no clear communication of the refund coming at any time, they responded but in typical fashion to delay and not refund my money. Thank you!! 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

    Stadium Goods is NOT a BBB Accredited Business.

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