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Business Profile

Shoe Manufacturers Supplies

CareSole.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Manufacturers Supplies.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order 2/24/25 Price was $249 90 day money back guarantee. Purchase date 2/25/25 Requested resolution twice via email with no response I am literally allergic to the mask's material causing inflammation to my face Requested to return mask for full refund

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Luma One mask for $249 from Caresole.com on 2/16/25. Order #*****. I received the item on 2/28/25. I use the item 3 times without incident, but on the fourth time the item malfunctioned and would not turn on. I emailed caresole.com on 3/17/25 to let them know of the issue with the product. I received no answer. I emailed again on 3/22/25 with no response. I also called customer service. The customer service line puts you on hold for about two minutes and then disconnects. I tried customer service again today and the same exact thing happened three times. Youre always put on hold and approximately two minutes the call disconnects.

  • Initial Complaint

    Date:03/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They agreed ro refund an item if returned to the address they provided. Sent return on July 11th 2024, just today 3/25/2025 received the item back. Never received a refund and sent item back. Not to mention the $30 **** fee I had to pay to ship it back.

    Customer Answer

    Date: 04/19/2025

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER 2/19/2025. SAID IT WAS GUARANTEED. IT IS A LUMA FACE MASK. IT DOES NOTHING. I HAVE EMAILED THEM AND CALLED THEM MANY MANY TIMES WITH NO ANSWER. WILL NOT ANSWER PHONE.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/9/2025 order #***** for a ************** for $49.95. Received on 1/20/25 - it was too large for my feet - I ordered a small. I paid for this with my ****** account so I have a record of what I paid. I sent an email and tried to call the number - no response - the call dropped after being on hold 10 minutes. It said a 30 day free trial/return policy so I mailed the product back on 2/7/25 with a letter with the above information. I haven't received any word from the company. I tried to call again today and the call dropped again. I also send an email today and no response. I feel like I've been scammed and taken advantage of.

    Customer Answer

    Date: 04/12/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding CareSole.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/16/2024 i ordered 2 knee sleeves, medium size. They sent me 4 knee sleeves, size extra-large. I have no problem paying the ***** for 4 knee sleeves. I tried calling them they never answer the phone but hang up after a short time. I sent them several E-mails, but they never reply.

  • Initial Complaint

    Date:02/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All I want is an address were I can send 2 of these items back I ordered 1 they sent me 3 I can't get them to answer my email or phone calls

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered a mask. The cost of the mask was 208 95. They sent me three masks and charge me for three masks.Ive been trying to get a hold of someone from there to get an address to mail back the two that we dont want and get reimbursed for it. Ive called their number multitude of times. It rings for ***** times and then it hangs up. I sent an email twice and have not gotten a response. Please help thank you. My wifes name is ***** ********* *********, my name is Ed ***** It was paid with my ******** card and I still show it on my card. Thank you.

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 knee braces from Caresole on 12-26-2024 for a total of $69.90 with a 90 day money back guarantee. I have emailed them twice, to ******************** on1-17-2025 and 1-29-2025, for instructions for a refund and where to mail the 2 Circa Knee Sleeve back? I have never received an answer to my emails, their phone number ************ has no live person and cuts off after 2 minutes, but I keep getting emails to buy more of their products. The address on the envelope I received them from is Express Online Seller, ***************************************, for which I cannot get a phone number for. They have received payment from my credit card company and I cannot get my money back. I dont want to mail them back where they came from without instructions and I am running out of money back guarantee time.What can I do about this to return their product and get my money back. I am not happy with the product.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company gives a satisfaction guarantee for full money return for their products. They list a U.S. address on their ads. When you want to return the product, you are told you have to pay the cost of shipping it to *****!!Very deceptive! Or they offer a 30% refund and you can keep it. This is to prevent people from requesting a full refund!

CareSole.com is NOT a BBB Accredited Business.

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