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Business Profile

Shoe Manufacturers Supplies

CareSole.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Manufacturers Supplies.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Luma One red light mask on 11/01/24 and my bank account was debited on 11/19/24. I have copies of my bank statement). After only using 4 times, the mask stopped working. I have attempted to call Caresole numerous times only to be cut off after holding for a few minutes. I emailed the company as suggested on the phone recording, but never received a reply. The advertisement stated that a full refund would be given if not satisfied. This company either does not exist or is a scam.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mask is way too large for my face and it stopped working on day three. Want full refund like policy states.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of circa knee sleeves and found out that I had these same sleeves before and they didn't work. I called and didn't get a response the phone just hung up. I went online and they referred me to their web-site I applied for a refund and have not gotten a reply.

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have received the item today and Its not for me as it will not work on white hair so I would like to return for a refund please # ****************** *** ****** ********************************************************************************* ********** T**** *** **** **** ***** **** ****** ********* ****** ** ***** **** *** ******* *** *** **** **** ************* ** ******* **** ******* ** ***** *** ****** ******* *** **** **************** ********** ************* **** *** ****** ** ****** *** **** *** ******* * ****** *** *** ******* ***** ****** **** **** *** ****** ******* ** *** ******** *** *** ****** **** ** ********* **** *** ******* ** *** ******** ************ ***** ***** ******** ******* ***************************************************************************************************************************************************************** **** ********* *** ****** *** **** ** ********************* * *** **** ***** ** *** ******** ****** ** *** ******** ******* ******** ** *** **** ****** ** **** *** ***** ******* *** ********************* *** *** ****** ** **** *** ***** *** ** **** ****** *** ** *** ****** *** **** *** *** ****** **** ****** ********** *** **** *** *** ** ** ** *** **** ******* ***** ****** ******* ****** *** **** *** *** ****** ************** *** ** **** ***** ****** *** ***** ******* *** ** **** ******* **************** ****** **** ****** ** ********* ** *** ********* ** ********* *** ********* ******** ** *** ***** **** *** *** ****** **** **** *** *** *********** ********** *** ******** ******* **** **** ** ***** * ********** ** ****** ****** ******************* ****

    Customer Answer

    Date: 02/05/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding CareSole.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.) I have 

    I have been notified  by my Credit  card company **** that caresole has paid the money back 
    Sincerely,

    *** ******

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-27-2024 I ordered a left and right knee brace. Once I received the knee braces, I realized that they were too small to fit me and contacted the company for a return via email. I sent three emails stating that I would like information on how to return the product and never received a response in the last email, I also informed them that if I did not receive a response, I would be contacting the Better Business Bureau

    Customer Answer

    Date: 02/01/2025

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 1x Luma One Mask from Caresole and want to return it because I ask my dermatologist if this would work and they said it was a ***** ** **** and company said full refund no questions asked. It was sent to me from ******************* Caresole ************************************************************* not from ***** where they said i had to send back Caresole Returns, ************************************************************************* this would cost almost what the product cost me. There is no reason that i should not be able to send back to the *** address the same address i got it from and get my refund. they are a scam many bad reviews about the shipping so people wont send back and have to keep product. pay pal is not helping me at all and don't understand what happened. I also paid ***** for a warrenty

  • Initial Complaint

    Date:08/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product and it was to small. I have sent 4 emails regarding this along with invoice asking to return the item. They have not contacted me at all. I am very disappointed in this company. I only want either an exchange or a refund. Quite honestly at this point and customer service not good I prefer a refund!

    Customer Answer

    Date: 09/12/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding CareSole.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased plantar fasciitis braces and was unhappy the first time I put them on. Sent 2 emails and have waited on phone for 4 times and after a couple minutes get disconnected.

    Customer Answer

    Date: 09/11/2024

    Better Business Bureau:

    At this time, I have not been contacted by CareSole.com regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/3/24 I ordered, online, a pair of plantar fasciatis insoles and charged $39.90 on my credit card. I have not received the order@ I have called and emailed about this and had no response.I would like a refund so I can purchase these elsewhere.

  • Initial Complaint

    Date:08/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon a referral, placed an order on 7-3-2024 for 1 pair of the ************** from Caresole. The product was advertised as providing relief to foot pain related to Plantar Fascii. The order process was frustrating as it pressured me to order additional Wraps for reduction in cost. I ultimately ordered the 1 pair for $39.90 and paid an additional $9.95 for expedited shipping. An email confirmation of the Order #***** was received and reflected the charge to my credit card was $49.85. Two weeks later, on 7-16-2024, I received an email from Caresole stating product "delivery" with a Tracking #**************************. Please NOTE: THE PRODUCT WAS NOT RECEIVED ON THIS DATE. Upon receipt, I immediately questioned why I was sent a Size XL, knowing I HAD NOT ORDERED AN XL. The Order confirmation email (7-3-2024) did not reflect a size. I tried it on, it was too large whereas, could not be effective in relieving pain. I initiated my attempts to contact **************************** unsuccessfully, through multiple emails ********************** and phone calls ***************). Phone calls were: 7-29-2024 (3 times) and 8-7-2024 (2 times). On every one of the calls, I was placed on hold to then only be disconnected after several minutes. Emails advising of wrong size and request on where and how to return for a full refund were sent on: 7-26-2024 and 7-29-2024. TO DATE, I HAVE RECEIVED ABSOLUTELY NO RESPONSE. I AM RELUCTANT TO PAY AND SHIP BACK WITHOUT CONFIRMATION OF MY $49.85 REFUND.BBB should do something about Caresole who appears to falsely advertise a poorly made product, sending wrong size, aggressively attempt to force customers to purchase more than wanted, AND have ABSOLUTELY THE WORSE CUSTOMER SERVICE. I should not be stuck with a product for pain relief that is not effective due to size. I want a full refund and will be looking for avenues to post my displeasure via review for others to be aware.

CareSole.com is NOT a BBB Accredited Business.

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