Complaints

This profile includes complaints for Biz2Credit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Biz2Credit, Inc.

  1 Penn Plz Fl 31 New York, NY 10119-3100

• 

  Biz2Credit, Inc.

  1 Penn Plz Fl 31 Ste 3101 New York, NY 10119-3100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Biz2Credit I am filing this complaint against Biz2Credit due to their predatory and unprofessional practices. As a new business, we initially turned to Biz2Credit for support after our facility was damaged by a car accident. We secured a loan through them to help with repairs while we awaited insurance coverage.However, our situation took a further unfortunate turn when our store was robbed, and we were unable to make the payments. Instead of working with us to find a reasonable solution or offering a deferment on the loan, Biz2Credit chose to escalate the situation. They placed liens on all our merchant accounts, which completely halted the cash flow to our business. Despite knowing our circumstances, they continued to demand payments, making it impossible for us to recover.Their actions have not only made an already difficult situation worse but also demonstrated a complete lack of understanding of the struggles small businesses face. Rather than providing any meaningful support or showing empathy, Biz2Credit seemed more focused on accruing legal fees and profiting off our misfortune.Biz2Credits actions appear to be predatory, and they have shown no intention of working with us or helping us through a challenging time. I deeply regret ever doing business with them and strongly advise others to avoid this company. They do not have their clients' best interests at heart and have only caused further harm to our business.I am requesting that Biz2Credit be held accountable for their actions and that they cease their predatory practices.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  
  
  Sincerely,
  
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After they approved the loan, they charged high interest rate and never settle for lower as they promised to do

  Business Response

  Date: 11/13/2024

  **** - In an effort to address your issue I would appreciate you sharing more contact information such as business name, email address and possibly the phone number from your application.

  Thank you,  ******

   

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against Biz2credit for selling my personal information, including my Social Security number, without my consent. Since this incident, I have been inundated with harassing calls and text messages at my home and business, as well as on my personal cell phone.This situation has caused me significant distress and disruption in my daily life. I am deeply concerned about the potential misuse of my personal information and the ongoing harassment I am experiencing.Additionally, I have been trying to resolve issues related to my debt payments, including requests to lower my payments. However, my attempts to communicate withBiz2credit have been met with inadequate responses and no follow-up regarding my concerns.I kindly request your assistance in addressing these issues. I would appreciate any guidance you can provide on how to proceed and any actions the BBB can take to holdBiz2 credit accountable for their actions.Thank you for your attention to this serious matter. I look forward to your prompt response.Sincerely, ***** ******* *****

  Business Response

  Date: 11/12/2024

  **** - 

  Thank you for bringing this matter to our attention. We regret to hear about any distress and disruption you have experienced.  Regarding your privacy worries, please be assured that Biz2Credit does not engage in the sale of customer data. We prioritize the security of sensitive information and have safeguards to protect your personal and financial details. Your trust is crucial to us, and preserving the confidentiality of your information is a commitment we take seriously. 

  A team member will be in touch with you soon to help address the issues you've mentioned. We're grateful you've brought this to our attention and are dedicated to swiftly resolving your concerns. We thank you for your patience and understanding while we work towards rectifying this matter. 

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan from this business a little over a month ago with the hopes of a quick turn around as thats what was advertised. I have yet to receive a phone call or a useful email. I have reached out using the contact info given to me but all I receive are what seem to be automatic email responses. I am highly frustrated and want answers.

  Business Response

  Date: 08/08/2024

  ****** - 

  Thank you for reaching out with your concern. We apologize for the delay and the inconvenience it has caused you. We aim to provide a swift and efficient service, and its clear weve fallen short in your case.  

  We will be having someone reach out to you to provide you with an update on your application and answer any questions you may have. Your experience is important to us, and we are taking steps to improve our processes to prevent this from happening again. We appreciate your patience and are dedicated to resolving your concerns promptly. 

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted very personal financial details to the company Credit2Biz through an online application process. Following my aplication There was one attempt to contact me in regard to my application. I missed this call as I work m-f 11-8pm. I have politely responded to the emails of the person who reached out to me and have had no response. After several attempts to communicate via phone with your company I have had the same result with no return calls. I am seeking answers to my application status and where and how my financial details were used I would like to know why my accounts have been denied when the claim to your company is providing entrepreneurs like myself funding based on things aside from my personal credit and business credit history. I have not heard anything from the company since I submitted my banking info and my EIN numbers. Being an eager entrepreneur Im simply eager to get funding and start my business. I feel a bit helpless and like I have made a horrible decision with my business information. I am hoping your company can give guidance in how to resolve. I would kindly ask a response and some information on how to obtain a loan from this company as I am trying to fund a business I have made formations with If I have submitted the information wrong I would like to have someone advise me on what was wrong. I would also like to have my data retracted from your database if it is simply to be denied with no subsequent backing. Thank you ******

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a *** with Biz2Credit that went into collection because of some major life/business things that happened to me. I set up a payment plan with them and have been making weekly payments, but I cannot see my account at all to make sure payments are going toward the balance. It took me months to get an answer on my balance in January which was ~$3850. I have been making payments of $175 weekly since January 10 and have asked on numerous occasions for a current balance with absolutely no response. At this point the *** should be paid in full or very close and yet again I cannot get any answer on what my balance is or any accounting of my payments. I understand that I owe the debt and have never denied this, but to be unable to see my account is just plain wrong. I've never been in this situation with a company before - lack of transparency is crazy. I'm posting this to the BBB because I have tried by phone, email and website for weeks with no response yet again. I don't know if the payments that are being withdrawn are even going to my account. I need to find out my balance and have an accounting of my payments towards this debt.

  Business Response

  Date: 07/25/2024

  ***** - 

  We appreciate your feedback and apologize for any frustration caused. Transparency is a core value of our business, and we regret that youve faced difficulties in obtaining information about your account. 

  To address your concerns, we will provide a detailed breakdown of all the payments we have received, as well as the current outstanding balance. A member of our customer experience team will contact you soon to go over this information and ensure that everything is clear and up to date. 

  Thank you for your patience, and we look forward to resolving this matter to your satisfaction. 
  
  

   

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the validity of the debt that you claim I owe to Biz2Credit or Itria Ventures. Below are the details and my assertions regarding this matter:1. **Lack of Contractual Agreement**: I do not have any contractual agreement with your agency. As such, I question your authority and legitimacy in attempting to collect this debt from me.2. **Proof of Loan Settlement**: I have documentation that clearly proves the loan in question has been zeroed out. Enclosed with this letter, you will find copies of the relevant documents, which substantiate my claim.I request that all collection activities cease immediately. Any further attempts to collect this debt without proper verification will be considered a violation of the ****** and I will not hesitate to report such actions to the appropriate regulatory agencies.Please treat this letter as a formal dispute of the debt and a request for verification. I look forward to your prompt response within the 30-day period as stipulated by law.Thank you for your attention to this matter.

  Business Response

  Date: 06/10/2024

  Thank you for your continued communication with us. 
  

  We sincerely apologize for any distress or inconvenience caused by the delay in updating your case. We understand the urgency of your situation and the critical importance of resolving this matter swiftly to support the ongoing operations and growth of your business. 
  

  We would like to confirm that, as per our recent conversation, you have indeed received the zero balance letter and the three UCC termination amendment letters. Please rest assured that we are working diligently to ensure that this issue is resolved to your satisfaction and that everything is being reported accurately to your report. We value your patience and cooperation.  

• Initial Complaint

  Date:05/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the validity of the debt that you claim I owe to Biz2Credit or Itria Ventures. Below are the details and my assertions regarding this matter:1. **Lack of Contractual Agreement**: I do not have any contractual agreement with your agency. As such, I question your authority and legitimacy in attempting to collect this debt from me.2. **Proof of Loan Settlement**: I have documentation that clearly proves the loan in question has been zeroed out. Enclosed with this letter, you will find copies of the relevant documents, which substantiate my claim.3. **Request for Validation**:.I request that all activities on my cease/credit report to be removed immediately. Any further attempts to collect this debt without proper verification will be considered a violation of the ****** and I will not hesitate to report such actions to the appropriate regulatory agencies.Please treat this letter as a formal dispute of the debt and a request for verification. I look forward to your prompt response within the 30-day period as stipulated by law.Thank you for your attention to this matter.Sincerely,************

  Business Response

  Date: 05/28/2024

  Thank you for reaching out and bringing this matter to our attention. We have conducted a thorough review of your account and can confirm that your obligation has indeed been satisfied. We apologize for any inconvenience this may have caused you. 

  Please be assured that we have sent you the requested zero balance letter, along with all three UCC termination amendment letters, to ensure that there is no confusion regarding the status of your account. We appreciate your diligence in this matter and are glad to have resolved it to your satisfaction. 

  If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you. 
  

  Thank you for your understanding and cooperation. 

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement and notarized and they refuse to send me the funds.

  Business Response

  Date: 05/31/2024

  ****** -

  Thank you for reaching out and bringing this matter to our attention. We understand the importance of the issues youve raised and are committed to resolving them promptly. 
  
  Upon reviewing your file, we acknowledge that while the contract was signed and notarized, there are still some outstanding stipulations that need to be addressed before we can proceed with the disbursement of funds. Specifically, we require a business checking account to be provided for the transaction. 
  
  Additionally, we have noted several salary deposits into a personal account on the dates of 03/08, 03/22, and 04/05 and would like to understand more about them to ensure that we have all the necessary information to proceed. Could you please provide us with some context regarding these deposits? This will help us complete our review process and move forward. 
  
  We are eager to resolve this situation to your satisfaction and would appreciate your cooperation in providing the necessary information. Once we have received and verified these details, we will be better positioned to assist you further. 
  
  Thank you. 

• Initial Complaint

  Date:12/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan from what I thought was a reputable company. All they did was sell my information to others, I have had all kinds of unscrupulous characters call and email me about loans. If you are legitimate business seeking capital, avoid this company.

  Business Response

  Date: 01/04/2024

  Hello ****,

  Thank you for taking the time to bring your concerns to our attention, and I apologize for any inconvenience you've experienced.
  I want to assure you that we take all customer feedback seriously. We are committed to maintaining the highest standards in our operations and ensuring the security and privacy of our applicants .I understand your frustration and want to assure you that we do not take the privacy and security of your information lightly. We have strict policies in place to protect your data, and I would appreciate the opportunity to investigate this matter further to understand the specifics of your situation.

  Could you please reach out to *************************************** and provide additional details such as the date of your application and any specific interactions you've had? This information will assist us in conducting a thorough review and taking appropriate action. Our goal is to address your concerns promptly and work towards a resolution that meets your expectations. Your feedback is invaluable in helping us enhance our services and ensure a positive experience for all our customers.

  Thank you once again for bringing this matter to our attention. I look forward to your response and the opportunity to resolve any issues you may have.

  Best,

  *****

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is a generic response. Of course,I do not keep logs of harassing phone calls from people offering 30% loans with weekly payments.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/04/2024

  ****, I want to assure you that safeguarding our clients' information is a top priority for us, and can confirm that we do not sell customer data to any third parties. UCC filings are placed during active approved funding applications - we do not sell this information.
  It's important to note that there could be various sources from which unsolicited calls or emails originate, which may not necessarily be related to your loan application. However, I understand the frustration this situation may have caused. If you have any additional information or questions, please feel free to contact our customer service representative at *************************************** where we can assist further.
  Hope this helps. Once again, I apologize for any inconvenience, and thank you for bringing this to our attention.