ComplaintsforBiz2Credit, Inc.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I applied for a loan from this business a little over a month ago with the hopes of a quick turn around as thats what was advertised. I have yet to receive a phone call or a useful email. I have reached out using the contact info given to me but all I receive are what seem to be automatic email responses. I am highly frustrated and want answers.

  Business response

  08/08/2024

  ****** - 

  Thank you for reaching out with your concern. We apologize for the delay and the inconvenience it has caused you. We aim to provide a swift and efficient service, and its clear weve fallen short in your case.  

  We will be having someone reach out to you to provide you with an update on your application and answer any questions you may have. Your experience is important to us, and we are taking steps to improve our processes to prevent this from happening again. We appreciate your patience and are dedicated to resolving your concerns promptly. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have submitted very personal financial details to the company Credit2Biz through an online application process. Following my aplication There was one attempt to contact me in regard to my application. I missed this call as I work m-f 11-8pm. I have politely responded to the emails of the person who reached out to me and have had no response. After several attempts to communicate via phone with your company I have had the same result with no return calls. I am seeking answers to my application status and where and how my financial details were used I would like to know why my accounts have been denied when the claim to your company is providing entrepreneurs like myself funding based on things aside from my personal credit and business credit history. I have not heard anything from the company since I submitted my banking info and my EIN numbers. Being an eager entrepreneur Im simply eager to get funding and start my business. I feel a bit helpless and like I have made a horrible decision with my business information. I am hoping your company can give guidance in how to resolve. I would kindly ask a response and some information on how to obtain a loan from this company as I am trying to fund a business I have made formations with If I have submitted the information wrong I would like to have someone advise me on what was wrong. I would also like to have my data retracted from your database if it is simply to be denied with no subsequent backing. Thank you ******

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a *** with Biz2Credit that went into collection because of some major life/business things that happened to me. I set up a payment plan with them and have been making weekly payments, but I cannot see my account at all to make sure payments are going toward the balance. It took me months to get an answer on my balance in January which was ~$3850. I have been making payments of $175 weekly since January 10 and have asked on numerous occasions for a current balance with absolutely no response. At this point the *** should be paid in full or very close and yet again I cannot get any answer on what my balance is or any accounting of my payments. I understand that I owe the debt and have never denied this, but to be unable to see my account is just plain wrong. I've never been in this situation with a company before - lack of transparency is crazy. I'm posting this to the BBB because I have tried by phone, email and website for weeks with no response yet again. I don't know if the payments that are being withdrawn are even going to my account. I need to find out my balance and have an accounting of my payments towards this debt.

  Business response

  07/25/2024

  ***** - 

  We appreciate your feedback and apologize for any frustration caused. Transparency is a core value of our business, and we regret that youve faced difficulties in obtaining information about your account. 

  To address your concerns, we will provide a detailed breakdown of all the payments we have received, as well as the current outstanding balance. A member of our customer experience team will contact you soon to go over this information and ensure that everything is clear and up to date. 

  Thank you for your patience, and we look forward to resolving this matter to your satisfaction. 
  
  

   

• Initial Complaint

  06/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally dispute the validity of the debt that you claim I owe to Biz2Credit or Itria Ventures. Below are the details and my assertions regarding this matter:1. **Lack of Contractual Agreement**: I do not have any contractual agreement with your agency. As such, I question your authority and legitimacy in attempting to collect this debt from me.2. **Proof of Loan Settlement**: I have documentation that clearly proves the loan in question has been zeroed out. Enclosed with this letter, you will find copies of the relevant documents, which substantiate my claim.I request that all collection activities cease immediately. Any further attempts to collect this debt without proper verification will be considered a violation of the ****** and I will not hesitate to report such actions to the appropriate regulatory agencies.Please treat this letter as a formal dispute of the debt and a request for verification. I look forward to your prompt response within the 30-day period as stipulated by law.Thank you for your attention to this matter.

  Business response

  06/10/2024

  Thank you for your continued communication with us. 
  

  We sincerely apologize for any distress or inconvenience caused by the delay in updating your case. We understand the urgency of your situation and the critical importance of resolving this matter swiftly to support the ongoing operations and growth of your business. 
  

  We would like to confirm that, as per our recent conversation, you have indeed received the zero balance letter and the three UCC termination amendment letters. Please rest assured that we are working diligently to ensure that this issue is resolved to your satisfaction and that everything is being reported accurately to your report. We value your patience and cooperation.  

• Initial Complaint

  05/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to formally dispute the validity of the debt that you claim I owe to Biz2Credit or Itria Ventures. Below are the details and my assertions regarding this matter:1. **Lack of Contractual Agreement**: I do not have any contractual agreement with your agency. As such, I question your authority and legitimacy in attempting to collect this debt from me.2. **Proof of Loan Settlement**: I have documentation that clearly proves the loan in question has been zeroed out. Enclosed with this letter, you will find copies of the relevant documents, which substantiate my claim.3. **Request for Validation**:.I request that all activities on my cease/credit report to be removed immediately. Any further attempts to collect this debt without proper verification will be considered a violation of the ****** and I will not hesitate to report such actions to the appropriate regulatory agencies.Please treat this letter as a formal dispute of the debt and a request for verification. I look forward to your prompt response within the 30-day period as stipulated by law.Thank you for your attention to this matter.Sincerely,************

  Business response

  05/28/2024

  Thank you for reaching out and bringing this matter to our attention. We have conducted a thorough review of your account and can confirm that your obligation has indeed been satisfied. We apologize for any inconvenience this may have caused you. 

  Please be assured that we have sent you the requested zero balance letter, along with all three UCC termination amendment letters, to ensure that there is no confusion regarding the status of your account. We appreciate your diligence in this matter and are glad to have resolved it to your satisfaction. 

  If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you. 
  

  Thank you for your understanding and cooperation. 

• Initial Complaint

  05/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed an agreement and notarized and they refuse to send me the funds.

  Business response

  05/31/2024

  ****** -

  Thank you for reaching out and bringing this matter to our attention. We understand the importance of the issues youve raised and are committed to resolving them promptly. 
  
  Upon reviewing your file, we acknowledge that while the contract was signed and notarized, there are still some outstanding stipulations that need to be addressed before we can proceed with the disbursement of funds. Specifically, we require a business checking account to be provided for the transaction. 
  
  Additionally, we have noted several salary deposits into a personal account on the dates of 03/08, 03/22, and 04/05 and would like to understand more about them to ensure that we have all the necessary information to proceed. Could you please provide us with some context regarding these deposits? This will help us complete our review process and move forward. 
  
  We are eager to resolve this situation to your satisfaction and would appreciate your cooperation in providing the necessary information. Once we have received and verified these details, we will be better positioned to assist you further. 
  
  Thank you. 

• Initial Complaint

  12/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I applied for a loan from what I thought was a reputable company. All they did was sell my information to others, I have had all kinds of unscrupulous characters call and email me about loans. If you are legitimate business seeking capital, avoid this company.

  Business response

  01/04/2024

  Hello ****,

  Thank you for taking the time to bring your concerns to our attention, and I apologize for any inconvenience you've experienced.
  I want to assure you that we take all customer feedback seriously. We are committed to maintaining the highest standards in our operations and ensuring the security and privacy of our applicants .I understand your frustration and want to assure you that we do not take the privacy and security of your information lightly. We have strict policies in place to protect your data, and I would appreciate the opportunity to investigate this matter further to understand the specifics of your situation.

  Could you please reach out to *************************************** and provide additional details such as the date of your application and any specific interactions you've had? This information will assist us in conducting a thorough review and taking appropriate action. Our goal is to address your concerns promptly and work towards a resolution that meets your expectations. Your feedback is invaluable in helping us enhance our services and ensure a positive experience for all our customers.

  Thank you once again for bringing this matter to our attention. I look forward to your response and the opportunity to resolve any issues you may have.

  Best,

  *****

  Customer response

  01/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is a generic response. Of course,I do not keep logs of harassing phone calls from people offering 30% loans with weekly payments.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  01/04/2024

  ****, I want to assure you that safeguarding our clients' information is a top priority for us, and can confirm that we do not sell customer data to any third parties. UCC filings are placed during active approved funding applications - we do not sell this information.
  It's important to note that there could be various sources from which unsolicited calls or emails originate, which may not necessarily be related to your loan application. However, I understand the frustration this situation may have caused. If you have any additional information or questions, please feel free to contact our customer service representative at *************************************** where we can assist further.
  Hope this helps. Once again, I apologize for any inconvenience, and thank you for bringing this to our attention.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DO NOT DO BUSINESS WITH THIS COMPANY. THE LOANS THEY OFFER HAVE HIGH INTEREST RATES AND IT WILL S**** YOU IF YOU ARE A SMALL BUSINESS. STAY AWAY. SEEK BETTER FUNDING OPTIONS.

  Business response

  01/03/2024

  Hope you are having a great start to the year, ***********

  We're sorry to hear that you feel the rates you might've received were too high and appreciate you taking the time to share your concerns with us. We understand that financing decisions are crucial for small businesses, and we want to address your concerns. It's important to note that our loan offerings are designed to provide a faster, more accessible alternative to traditional banks. While our interest rates may reflect market values, it's crucial to consider the advantages we offer, such as expedited processes, minimal paperwork, and unsecured loans that cater to the unique needs of small businesses. We are committed to providing transparency, and want to ensure you are well-informed about the factors that contribute to our rates. The unsecured nature of our loans involves a higher risk for our side, which is reflected in the interest rates. Additionally, we also provide flexible repayment options and extended terms to support the financial stability of our clients.

  We genuinely value your feedback, and we would welcome the opportunity to discuss your specific situation further. Please feel free to reach out to our customer support team at **************************************** and we'll do our best to address any additional concerns you may have.

  Thank you for considering Biz2Credit, and we look forward to the possibility of serving you better.

  Regards,

  **************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am an ** of a nonprofit corporation waiting for the disbursements of over $100K in *****s from a city government agency that was delayed in paying ***** funds. We had been waiting for over 1 year for some of the funds and we needed emergency capital for operating expenses while we waited. Biz2credit.com had reached out and offered us $100K in funds, less $2500 in fees. The WEEKLY payments were $2900 for 11 months--for a total of $128K--so that the cost of these funds would be 28%. They indicated that $128**** the total if we paid over 11 months and that was the "cost of capital". I asked if we could pay earlier to avoid those fees and I was assured that I could. I have just found out that 1. all our payments are going against the total of $128,000, not the original $100,000 (which they took $2500 for processing fees for a net amount of $97,500), so after 11 weekly payments of $2900 oour payoff amount is $96,000, and that 2. My credit score has been affected by signing the agreement although I am not the owner of the nonprofit, which, by its definition, has no owner. BE AWARE THAT THIS IS NOT A LOAN, THIS IS A PRODUCT WHICH IS ASSIGN** A VALUE AND YOU WILL BE RESPONSIBLE FOR THE FULL AMOUNT. So our nonprofit is losing $28,000 because we needed operating cash while waiting for funding that had already been *****ed to us. FOR THOSE CONSIDERING THIS "FINANCING", IT IS NOT "FINANCING". PLEASE UNDERSTAND THAT YOU WILL BE RESPONSIBLE FOR THE ENTIRE AMOUNT and YOUR PERSONAL CR**IT SCORE WILL BE AFFECT**.

  Business response

  11/08/2023

  Hello ******, we appreciate you bringing this to our attention. I have investigated your case, and the terms of your loan were shared and agreed upon by you before we could issue it. Cost of capital is standard practice when it comes to financing and would be incurred from any financial institution (this is not unique to Biz2Credit). All payments go towards the principal amount and interest, which is why the remaining principal owed is not reflective of all the payments made. If you were to pay off your loan early, then you would not have to pay for the remaining cost of capital, however you are still responsible for it up to that point. We have not heard from you on when you plan to pay back your loan early. 

  We want to be able to resolve this, please reach out to our lead customer service representative at *************************************** to further assist you. Thank you.  

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has been spamming my ****** monthly and requesting bank statements to take out a loan, although *** never taken a loan out with them. *** asked 15+ times for them to stop, but still another loan officer ****** me. They have also sent me private files from another client of theirs. They do not offer an unsubscribe option to their spam ****** which is against ************************ laws. It is extremely unprofessional and scary that they have 0 regard for private information.

  Business response

  11/08/2023

  Hello, we appreciate you bringing this to our attention. I understand your frustration, and see that you are a valued client who we previously worked with. In an effort to reduce any unwanted communication, we have since notated your account to Do Not Reach.  
  
  We will do as much as we can to ensure you wont receive additional outreach, however there can still be team members who act on their own accord. In that case, please reach out to our lead customer service representative at *************************************** to further assist you. Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩