Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email and phone number is registered in DO NOT CALL LIST. However this company keeps messaging/emailing me almost everyday Ive tried to address this issue multiple times to ask to be removed from their data base which seems to have no effect at all. I dont recommend anyone to do business with this company as they clearly dont care about customers rights neither *** comply with US law and consumer protection rights Complaint with *** will be filed tomorrow and Ill seek legal aid $500 per text, call, email

  Business Response

  Date: 04/08/2025

  Hi *****,

  Thank you for bringing this to our attention. Please reach out to our in-house legal counsel at **************** for all legal complaints. He will respond appropriately.

  Thank you!

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You havent explained to me why your company doesnt comply with do not call list policies and texts almost every day. Btw Ive got another text from ********* yesterday as well

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 04/24/2025

  *****,

  Our company does comply with the ************ and internal DNC requirements. We have very strict policies surrounding this issue. I have already added your phone number to our internal block list which restricts any communications to your number. The number I have is **************. If this number is incorrect, please contact me at **************** so that we can resolve any further issues.

   

  Thank you,

  ******* *****

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have asked PMF multiple times to stop contacting us via our office line, cell phone, and email; they have not complied despite my number being on the DO NOT CALL *********** evidence from other BBB complains, as well as lawsuits files (i.e., ******* v. Premium Merchant Funding One), this is common practice for this business. If Premium Merchant Funding fails to comply with my request immediately, we will file a lawsuit to seeking, but not limited to, complaint resolution, damages, attorney's fees, etc., referencing previous case law already established for such violations.

  Business Response

  Date: 03/21/2025

  ********, 

  We have received your complaint and will be taking all actions necessary to prevent any further communications with you or your business. Our representatives have been reaching out to you because we have two applications on our records from 2023. They are following up on past business relations to see if you need any of our services or products. 

  Please send me an email at **************** with your contact information - business and personal - that you would like to be added to our "do not contact" list and I will ensure that your information is added. 

  Thank you,

  ******* ****** ****

  ******** ******* * ******* ******** *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  multiple incessant calls and emails from multiple employess of this company

  Business Response

  Date: 03/21/2025

  We take consumer concerns seriously and strive to maintain respectful and professional communication at all times. However, we would like to clarify that this individual had previously provided consent to be contacted and has been a client of ours in the past.
  
  Our outreach efforts were conducted in accordance with standard business practices and were intended to offer relevant services. That said, we respect the consumers request and have removed them from our database. In general, to opt out of further communication, consumers may contact our customer service line at ************ or email ****************** and we will promptly honor the request.
  
  We regret any frustration caused and appreciate the opportunity to address this matter. Please let us know if further clarification is needed.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales **** who identified himself as ****/******, from Premium Merchant Funding texted me this morning at 9:02am. He then called me at 9:10am and I explained to him that not only was his call at a bad time due to a medical condition with my elderly mother and me waiting for a call from her doctor, but that I wasn't interested. He insisted on talking over me so I told him off and hung up. He called back 3 more times with different phone numbers over the next 5 minutes in order to harass me because I wouldn't talk to him. Each time, the number came up as a Denver phone number in spite of the business being located in ********.

  Business Response

  Date: 03/18/2025

  Hi ***,
  
  Thank you for taking the time to speak with me todayit was a pleasure connecting with you.
  
  As we discussed, based on our review, it appears that the calls you received did not come from one of our representatives. However, if you are ever contacted by someone claiming to be from our team in the future, please dont hesitate to reach out to me directly so we can address the matter promptly.
  
  You can reach me anytime at *************************.
  
  Best regards,

  Yonah

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, I began receiving unsolicited emails, text messages, phone calls, and other forms of communication from representatives of this company. These messages arrived at all hours, including well beyond normal business hours and past the acceptable timeframe for contacting a potential lead or customer.I have never applied for a business loan with this company, nor have I ever provided my personal cell phone number for business-related purposes. Despite this, I was bombarded with near-daily text messages from different representatives. After enduring this persistent harassment, I emailed the company requesting that they remove my information and cease all further contact.Instead of honoring my request, they absurdly asked me to comb through my messages and calls, identify the names and numbers of their representatives, and report them individuallyan unreasonable burden that they should have addressed through their own records and CRM system. Rather than taking responsibility, they expected me to do their work for them.That was in December 2024. Yet, despite my explicit request, the messages continued in blatant violation of the Telephone Consumer Protection Act (TCPA).When I followed up once again demanding that they stop, the company had the ******** to claim that the individuals contacting me were not their employees. I immediately provided multiple examples of these individuals using company email addresses, exposing their outright dishonesty. A quick look at other complaintsnot just on this platform, but also on ****** and Yelpreveals a clear pattern of the same unethical behavior toward others.This is not an isolated incident; it is a systemic issue within the companys culture. To this day, they have failed to explain how they obtained my personal information, which raises serious privacy concerns. Their refusal to take responsibility or provide a clear answer is completely unacceptable.

  Business Response

  Date: 02/03/2025

  Hi Kortni. We have received your complaint and are working diligently to ensure that you will not receive any future calls or texts from Premium Merchant Funding. Your contact information has been placed in our internal do not call list and marked as "do not call" in our CRM. We received your contact information through an application submitted to Premium Merchant Funding and are working to see where that application came from considering your claim that you never submitted an application. Once again, we are sorry for any inconvenience this may have caused. We hope to resolve this matter amicably.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The repeated violations over several months, despite my formal request for the business to cease contact, are egregious and have cost me significant time. I have an email dated June 26, 2023, sent to an @pmfus address, explicitly requesting that all contact stop. Every instance of contact after that date constitutes a serious violation of federal law. I am open to a reasonable financial settlement; otherwise, I will proceed with filing a civil complaint since the **** provides a private cause of action for violations of the act. 
  
  

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ************
  
  
  
  
   
  

  Business Response

  Date: 02/05/2025

  ******,

  Please reach out to our legal counsel, ******* *****, who handles these issues and complaints. You have his email. Thank you. 

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several times this company has somehow contacted me through a spoofed cell phone number that is a contact in my phone. I am not sure how they got this information as i am very sensitive with this type of information disclosure. So somehow they are accessing my personal data despite me already telling them to put me on their do not call list. Though the individuals that contacted me claim to have no clue as to how or what number they are calling me from, clearly their company has somehow gotten access to my data and is feeding it to these sales people to get me to try and pick up their calls "from a number in my contact" i have already checked and tried calling that number back which results in me being put through to my actual contact, they are still somehow able to use this number. I do have recorded audio if that is helpful.

  Business Response

  Date: 12/19/2024

  Hello, I am sorry to read this. I have removed you from all marketing. Please call me directly if this continues. ************

• Initial Complaint

  Date:10/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 8th, I was contacted by ****** ***** of Premium Merchant Funding. They are a business capital lender and offered me a 2nd lending position of ******, to pay back ******. I was already with ***************** with a 1st position of ******, left to pay off. ***************** offered a reconstructed deal to offer me another ******, in working capital but I was assured by ****** ***** that he was Getting me ******, so I went with the larger funding. What they offered was a lie and they paid off expansion capital who I was happy with and netted me the remaining funds of ******. ****** ***** stated that he did not know that ************* was going to do that. The contract I signed stated I was getting ******, not a pay off and the balance left over. There was no funding phone call. This deal was a lie, the contract was not abided by. I have spoken to Yona supervisor and ***** supervisor all who had yet to rectify the issue. This company does extremely bad business and should be shut down. They are lying and thieving.

  Business Response

  Date: 10/17/2024

  Good afternoon,

  I am aware of this issue and I am actively working on a solutions to this matter. We are exploring a possible option of issuing you an LOC for the difference. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ******* (who goes by ****) and I own a small business and utilized the sba.gov website to find lenders for a SBA loan. *************************** ******************** from Premium Merchant Funding called my husband and discussed our SBA loan needs, then emailed us requesting numerous confidential personal and business finance documents, including our tax returns and bank statements. We sent the information requested and they confirmed receipt of everything on 8/9/24, and then we did not hear from them until we reached out to them again today 8/21/24. Starting on Monday last week (8/12/24) both ******* and I started getting increasing numbers of spam calls, as well as texts. The calls have continued to increase to the point that ******* cannot even use his phone during certain periods in the day because multiple spam calls are coming in at once. Then today 8/21/24 I received a text from someone saying theyre with signet capital, a company we have never heard of, and they have our bank statements, and even reference the last 4 digits of our account number. Another call ******* received said are you sure? But I have all your information here! When he told him not to call back. I tried calling ******* at the numbers in his email signature but those numbers are not legit. We emailed him requesting ************ called ******* from his other cell & when we asked about the calls and giving out our personal information, he said yeah thats just what my company does. After looking into this company on Yelp, there are other people who report the same experience as well.

  Business Response

  Date: 08/23/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the distress and inconvenience you and your husband, *******, have experienced. At Premium Merchant Funding, we take the confidentiality and security of our clients' information very seriously.

  Please be assured that our company does not sell client information with third parties. Any unauthorized sharing of personal or business data is a serious violation of our policies, and we are conducting a thorough investigation into your concerns. The behavior described is not in line with our standards, and we are addressing this matter internally to understand what may have occurred.

  We understand how disruptive the increase in spam calls and messages has been for you both, and we are committed to finding out how this may have happened. We are taking immediate steps to ensure that your information remains protected and to prevent any recurrence of this issue.

  We deeply regret the frustration and inconvenience this situation has caused. Our goal is to resolve this matter promptly and to regain your trust. We will provide you with an update as soon as we have more information from our investigation.

  In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your business and are dedicated to addressing your concerns.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me multiple times a day from a different number every time they call i say i'm not interested i want them to stop calling me

  Business Response

  Date: 07/17/2024

  Hi ****,

  We sincerely apologize for the inconvenience and frustration caused by the calls. Your experience does not reflect the standards we strive to uphold. We take your complaint seriously and have immediately placed your number on our do-not-call list to ensure that you are not contacted again.

  If you have any further concerns or if the calls persist, please contact us directly at ******************* and we will take immediate action.

  Thank you for bringing this to our attention, and we appreciate your patience and understanding.

  
  

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been battling this company for now 6 months to cease contacting us, I get constant emails and phone calls from a different agent every couple of days. I've sent notices to them to stop spamming us, but yet I get another call from another new agent. their turnover must be atrocious, they refuse to stop calling us. we attempted to do business with them, came back with a usury rate loan that was unacceptable and I want nothing to do with this company. they pretend like they've got an SBA loan for you, then waste your time with some usury rate loan. I just want them tostopcallingme Included is a demand send to in reply, and then they call ne right back arguing with me. Unbelievable.

  Business Response

  Date: 06/26/2024

  Hello ******,
  I received your BBB complaint below:
  
  "I've been battling this company for now 6 months to cease contacting us, I get constant emails and phone calls from a different agent every couple of days. I've sent notices to them to stop spamming us, but yet I get another call from another new agent. their turnover must be atrocious, they refuse to stop calling us. we attempted to do business with them, came back with a usury rate loan that was unacceptable and I want nothing to do with this company. they pretend like they've got an *** loan for you, then waste your time with some usury rate loan. I just want them to stop calling me Included is a demand send to in reply, and then they call ne right back arguing with me. Unbelievable."
  
  I will make sure you are not called anymore but I see that you did submit your financials to us on 6/10/2024, 5/6/2024, 4/2/2024, and 3/6/2024. I will check on the status of the *** but I do see that it is being worked. 

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************