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Tablet Equipment

Tzumi Electronics LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

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37 Customer Reviews

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  • Vincent P

    02/18/2025

    Refusing to honor warranty and not refunding or replacing the item

    Tzumi Electronics LLC Response

    02/19/2025

    Proof of purchase is required in order to file a claim for replacement. If this isn't available, you can send the unit in for evaluation. We provided this information to your email.

  • Jennifer S

    11/14/2024

    I have been trying to contact them to help troubleshoot my ion robovac they responded a couple times and now cant get anyone to respond. I asked for a call and they said their phone lines are inactive due to staffing issues

    Tzumi Electronics LLC Response

    11/15/2024

    Hello ********, we apologize for the delay. I have reached out to your email with instructions. Please try the guidelines provided to determine cause of the issue and let us know how you would like to proceed.

  • Rocco C

    09/24/2024

    Got in touch with them on September 18 got an automated response that a ticket was created tried to get in touch with them 2 more times and no response machine is under warranty

  • Chad F

    07/23/2024

    BUYER BEWARE!!!!!!We have yet to receive any assistance from customer service after sending our first initial email. Claim# ********** The only response was only given from their automated system, and that was to give a claim number.

    Tzumi Electronics LLC Response

    07/24/2024

    Hello ****, using your Ticket number above it would appear you reached out on 7/14 in regard to a damaged charging port on your Megabass. We replied on 7/15 offering to help and requesting a copy of your receipt for proof of purchase. With this we can file a claim for replacement. On 7/18 you reached out saying you have not received a response. We replied again on 7/18 asking for the receipt. Please send receipt and we can process your claim.

  • Paul W

    07/21/2024

    Received a wine fridge (Model: ********) from this company for Christmas last year. I absolutely loved the product...until around June 1, when the refrigerator continued cycling on and off - not cooling anything inside. Hoping Tzumi support could help, I reached out to them on June 21. Received an automated reply, which I responded to immediately - providing the necessary details (model/serial number), and even a video of the issue occurring. To this day - after badgering them several times, and even threatening to review their company on BBB - I have not received any response (not even a 'we're looking into it!' or 'we're backed up with support requests because our products are terrible'). It's extremely disheartening to read the review of this company, and still see the ionchill/Tzumi products marketed at **************** etc (all with very similar, low reviews). I have never reviewed a company on BBB - mostly because....well, most companies I've worked with have at least responded to me on their customer support channels. Please - avoid this company and any of the products it makes. Your future self and gift recipients thank you! :)

    Tzumi Electronics LLC Response

    07/24/2024

    Hello ****, My apologies for this long delay in communication. Thank you for submitting your information and we hope you enjoy the new IonChill on the way to you now.

  • William W

    07/19/2024

    I have several Ionvac smartclean v2 products have been lasting me awhile.

    Tzumi Electronics LLC Response

    07/23/2024

    We are glad to hear you have been enjoying your vacuums.

  • jennifer p

    07/16/2024

    This company is the worst company ever and has terrible customer service. I cannot believe it hasnt been shut down or gone out of business

    Tzumi Electronics LLC Response

    07/17/2024

    Hello ********, I see you contacted our company regarding a product that was reported to not power on. After attempting troubleshooting, we offered to replace the item however we require proof of purchase in the form of a receipt or order confirmation. We need to have this for authenticity of the purchase retailer and date, as I'm sure you can understand if the retailer can not assist without proof of purchase either. If purchased via credit card, often the retailer can provide this for you and we can proceed.

  • Laura J

    07/15/2024

    customer service is a complete joke.i purchased a mini fridge, that was great at first, but then went to c*** in about 2 months. I emailed the ************** responded back asking for the serial number, specific product ********* name. I provided all the info they requested & it ended there. They have NOT contacted me since. I have emailed at least twice now asking WTF (I was nice in the emails) - still no response. I will NEVER purchase anything else of this brand again -- customer service SUCKS! I only selected 1 star as I couldn't submit without one....which they don't even deserve.

    Tzumi Electronics LLC Response

    07/16/2024

    I apologize for our lack of response. We have been out of stock for the item you submitted but we should have been in touch regarding other replacement options. I have contacted you directly through your open ticket and so we can be in touch immediately to correct this for you.

  • Cd M

    07/04/2024

    Worst products ever! Design is incomplete and definitely was not checked by an actual person to ensure functionality in countries where they sell. "Made in *****" means they broke it in *****. New York should be ashamed to put their state on the box. That's false advertising bc connectors definitely aren't made for anything typical in the **.

    Tzumi Electronics LLC Response

    07/10/2024

    Cd Mac, which connectors and products are you referring to? Our company is located in *** and we use factories located in *****. We fully test all of our products and if you have received anything that isn't properly working, please contact ********************************** so we can correct the issue for you.

  • Mark H

    06/25/2024

    False advertisement and bunk products. They also state that they've paid for most their product reviews on their website.(when you go to leave a review)Didn't think this type of activity was legal.

    Tzumi Electronics LLC Response

    06/26/2024

    Hello ****, We would like to assist with any product you feel is providing False advertising and help to clarify or correct the issue. Please contact ********************************** or contact us through live chat on our website. Also, the reviews on our website are not paid for. As it states on the site, they are authentic reviews managed through Bazaarvoice which is supported by anti-fraud technology.

Customer Review Rating

1.14/5

Average of 37 Customer Reviews

Contact Information

16 E 34th St

New York, NY 10016-4328

Visit Website
(855) 468-9864

BBB Rating & Accreditation

BBB accredited businessB

Accredited Since: 2/21/2023

Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

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