Complaints
Customer Complaints Summary
- 55 total complaints in the last 3 years.
- 34 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They scheduled me an appointment with a Healthcare provider to review blood work. The appointment was to be completed online via tele-health. I was required to log in 20 minutes prior to the appointment and verify my identity. I tried to verify my identity and hour prior to the appointment, and their website/service wasn't working. I attempted multiple times over and over again to verify my identity over the next HOUR with no luck. Hone provided a number to text if I had problems. I texted it twice. It's been over an hour and still no response. I tried to call customer service with no answer, just an answering machine. Now Hone is going to charge me $50 for not attending the appointment!!!An appointment that due to their failures I could not attend. This company is a scam. They appear legitimate, take your money and do not provide the service which I paid for, then find a way to charge you more.Took money for a service. Never provided the service.
Business Response
Date: 04/21/2025
Hi there, you have not been charged for a missed consult. Our Care Team has been communicating with you based on the correspondents we're seeing in our portal. If you have any further questions please continue working with that agent.
Initial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been receiving treatment from Hone for six months now but this last month has caused me to lose faith in Hone altogether. I was billed for March and still havent received my medication. They normally provide a bridge dose to get by while waiting on a provider appointment but did not this time and has already caused me to miss two treatments with a third nearing. This is unacceptable and seriously affects my livelihood. All attempts to communicate with them either go unanswered or the one sentence response provided gives no clear answer on expectations. The fact that *** paid for this in advance and am being ignored is beyond frustrating. Ill be taking my business elsewhere immediately.Business Response
Date: 04/11/2025
Due to PHI I cannot message the reason for the delay related to this complaint, however your concern has been escalated to our Care Team and they will be in touch shortly.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for home test, got test and returned it . Have not heard from them. Let e-mails and no answerBusiness Response
Date: 04/10/2025
Our team reach out today and yesterday with more info they have not heard back yet. If you have decided to return your kit and would like a refund, please inform them of this decision and they will help. I have escalated your concern to them as well.Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled account and services and received an email confirming cancelation, still being charged monthly subscription cost of $129. Can not get a response to my emails.Business Response
Date: 04/10/2025
Our Care Team messaged you back today to confirm the refund. That will be returned to your account within 3-5 business days depending on the card/bank used.Customer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *******
Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to a lack of response from Hone Health regarding my prescriptions not being filled, I have requested through chat, online form and phone message that I want to cancel my membership. I have had zero response. The only way to communicate is through chat/email. It says a customer service *** will respond in 24 hours. It has been 5-6 business days.Business Response
Date: 03/05/2025
Hey *****, our Care Team is currently experiencing a backlog that is delaying response longer than expected. Our team will absolutely touch base sooner than later, so please stay tuned!
I have refunded your most recent membership charge of $129 for the slow support experience.Initial Complaint
Date:03/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hone health is a subscription health service for men. I have been trying to cancel my membership for the past week. There has been no response to two requests from their website and two separate emails. Hone then went ahead and charged my monthly fee despite my request to have the service cancelled.Business Response
Date: 03/04/2025
The Care Team contacted you today to confirm cancellation and your refund.Customer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *****
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb ******* I ordered a membership online for $60.00 from Hone Health. I then tried to create an account and I received error messages each time. I asked for help and was told someone would assist me in 24 hrs. No contact from anyone from hone health. I tried changing my password and more error messages. The company hone health processed my $60.00 with no problem however they provided no support and no help as to my account creation issues. A very frustrating process! If hone health can not offer a customer help especially when I chose this company because I thought it would be beneficial to me - then I just want my money back. Ill chose another company that values my interest in them. Request for $60.00 to be returned to my bank account.Business Response
Date: 03/04/2025
Hey *******, sorry for the delay! Our Care Team can absolutely help you get logged in, but response times are a bit slower than normal. If you don't hear back by Wednesday, please email me at *********************************** and I'll make sure you're credited a refund.
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a subscription for a few years now but due to some recent health concerns I have stopped all medications sans a daily vitamin per my primary care doctor. I sent a message about cancelling my membership and filled out a cancellation form the morning of 2/28/25. I only received the automatic reply from those efforts, coincidently I received a message that my account will be charged more money around 5pm that same day for next months prescriptions. I reached out again and tried calling with no results. They are proving to be impossible to get ahold of and I am suspecting they will send me more medication before any cancellation takes place. I have left over medication currently and am not interested in getting another month's medication if I am not using it. This really should not be that difficultBusiness Response
Date: 03/04/2025
There's is nothing to be concerned with here, our team will absolutely honor your cancellation. Processing a cancelation for a healthcare service like Hone just takes some time to process, but rest assured you won't be charged again, and if you are you will receive an immediate refund. Our team will be in touch **** once the cancellation is processed.Initial Complaint
Date:02/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is an issue with my prescription order. I contacted the business via email (they promise a response in 24 hours) but that was on Feb 25th, it is now the 27th without a response despite two follow up emails from me. I want a contact and to have the issue resolved ASAP. It is frustrating a company that charges a $129 monthly membership fee is not responsive to email, does not have a real chat function or phone number to call to resolve issues. It feels helpless at this point.Business Response
Date: 02/28/2025
You most recent membership charge of $129/mo has been refunded. Our Care Team will be in touch soon to help with your local pharmacy issues.Customer Answer
Date: 03/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I cannot accept the refund offer until I actually see the refund credited to my card, and as of today, it has not shown. Once it does, I would be happy to close the case.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********** *******
Business Response
Date: 03/24/2025
I can confirm you have been refunded for your recent membership charge. Those credits should generally appear within 3-5 business days depending on the bank/card company. Our support team is also not seeing any recent outreach from you based on the information provided to the BBB. We'll make sure someone reaches out to you, but in the future please submit a ticket or email our Care Team and they'll make sure your concerns are addressed ASAP.
Ticket link here: **********************************************************************************************;
Email: ************************************************************Customer Answer
Date: 03/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. It should be noted, I also cancelled my membership, the first phone call I received to resolve this issue was when I submitted a ticket to cancel my membership. **************** is terrible at this company which is unacceptable as a medical provider.
Sincerely,
********** *******
Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This service was to include a consultation with a medical practitioner. Their practitioner missed the first appointment as well as the rescheduled appointment. They also send 4-5 reminder emails per day, flooding my inbox. I am no longer interested in their services and want a full refund for wasting my time twice.Business Response
Date: 02/20/2025
Our team has been in contact and will continue to help. If for some reason you can't access the consult online they will offer a full refund.Customer Answer
Date: 02/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have made two attempts to join a consultation online and I am not willing to make a third. I want my refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *****
Business Response
Date: 02/28/2025
The $60 refund has just been processed and will return to your card in 3-5 business days depending on the bank/card company used.
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