ComplaintsforTennis Innovators NYC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 3/19/2024, I paid $685 to Tennis Innovators for spring term lessons at *************************** courts for my 2 children. On 4/1/2024, Tennis Innovators informed me that they would not be able to offer classes at this location, and offered to switch children to a different location. As the other locations were not convenient for our family, I requested a refund on 4/3/24, and repeated my request on 4/28/24. On 4/29, ****** from Tennis Innovators responded by email that he would issue the refund. I sent multiple follow up emails and received a mail from ************************* on 6/7/24 apologizing for delays and confirming that the refund would be issued as soon as possible. However, no refund was issued, and I received no response to my emails of 7/12/24, 8/5/2024, 8/8/2024 and 8/27/2024, and no one is picking up the listed telephone number for the business. I had planned to file a small claims court case, but prefer resolution through the BBB if possible.Business response
09/06/2024
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All was refunded - The administrator moved on from his position, her email was sitting in an inbox.
Customer response
09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed up for my kids to take tennis classes in Spring if this year with Tennis innovators in the location of *******. A couple of months later, they informed me that they could not accommodate us in ******* because of a dispute they have with the nyc parks department. After letting them know that I could not accommodate any other location they agreed to refund $860 back to my credit card. Its been close to six months that I keep sending them emails for a refund and they keep telling me they will do it next week or oh you havent received it yet? We will do it and they still havent done it, its been a month that they do not respond to any of my phone calls or emails. Please help me resolve this issue. Other parents have had the same issue but they seem to have been refunded. They do not have a business address ao Im not sure where to go and complain. Thank you, ******.Business response
08/07/2024
Customer has been refunded. It took longer as the participant refund was delayed due to an administrative filing issue.Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******************
Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 1, 2024, we paid Tennis Innovators $456.00 for tennis lessons for our son.February and March, we requested a receipt on multiple occasions. They never provided a receipt.In April, they canceled the scheduled lessons. We did not have any of the lessons we paid for.Starting May, they continued to promise to issue a refund for our payment. However, subsequently they have never issued the refund, and are not responding to emails.Tennis Innovators contacts:- ************************* <*******************************************************>- *********************** <*********************************************************>,- ************************* <*********************************************************>Business response
06/17/2024
We apologize *** ************ had to wait for their refund. It unfortunately took longer than expected due to the refund/chargeback process.
*** ******* **** has been refunded.
Customer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have not received a refund. The credit card on which the charge was made shows no indication of a refund.
Sincerely,
******* ****
Business response
07/03/2024
Again - this refund was processed.
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Customer response
07/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ****
Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I originally inquired about tennis ******s in ************. I was informed there were not giving ******s there any longer and was given the option of the Astoria rate at their *************** location. After much back and forth, I was given the time and dates of May 4th, May 11th (which was going to be a makeup day that they also never got back to me on), May 18th, May 25th, June 1st, June 8th, June 15th and June 22nd. All Saturdays at 7pm.I attended the first ****** on May 4th. It turned out to be a makeup class for other more experienced players and the coach had no idea I was coming. Like originally agreed upon, I missed May 11th. When I went to attend the next ****** on May 18th, security to the building would not let me enter and told me there was no 7pm ******. When I tried contacting tennis innovators (first saying I couldnt enter the building then requesting a refund), I received no response. As of May 20th at 4pm, I still have not gotten a response.All I want is a refund (minus the only class I attended) of what should be $267.00 out of the $305.00 that I had paid.Business response
05/24/2024
Players decide to show up during a rain storm for an outdoor ******* she was well aware it was outdoors as she showed up to multiple classes with our program to know it was outside. The rain started 30 mins before her ******* the players were made aware we would have to cancel as the court was wet and unsafe.
Player committed to adjust locations, class day & time. Nonetheless, her fee was fully refunded including the classes she attended.
Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
$456.00 paid on 2/28 for a Spring tennis package. Dates were never given for the class, which was meant to begin in early April. The company emailed in early April (4/7) saying they could not offer the class/package I signed up for. I asked for a refund (4/8). They confirmed (4/11). I followed up on 4/22, as no refund had been processed. They replied on 4/23 saying they would check. I replied on 4/26 that again, no refund had been processed. They replied on 4/30 again saying they would check on it. I replied on 5/3 that I would move forward with a complaint if the refund is not shortly processed. They still did not process it. All emails attached.Business response
05/24/2024
Player was offered an opportunity to play and agreed to adjust until his schedule did not coordinate any longer. We had let him know his refund was in processing and guaranteed to be done.
He has received his refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.