Complaints

This profile includes complaints for Tire Agent Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tire Agent Corp.

  415 Madison Ave Fl 4 New York, NY 10017-7945

  
• 

  Tire Agent Corp.

  80 River St Ph A Hoboken, NJ 07030-5626

• 

  Tire Agent Corp.

  80 River Street, PH A Hoboken, NJ 07030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Tire Agent I ordered 4 tires and 4 rims did not received any items ordered even thou ***** said delivered and ***** forged my signature I wasn't even home when ***** delivered.I contacted tire agent on March 28th to report missing items and I also disputed entire order and requested full refund no replacement due to ordering with a local company and due to this bad experience in delivery.Tire Agent email me back wanting a picture of empty packages and papers but I already discarded the requested items as I told them before they requesting silly request the main issue is not receiving what I paid for I have also disputed the entire order with my finance company and is requesting full refund to resolved issue.Order Number **********

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  My order has been found and dispute has been canceled I already contacted my finance company and tire agent that this complaint has been resolved satisfactory and issue is resolved.
  
  
  
   
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, ************************************************************* a $30 coupon off of everything but when I went to check out, it would not let me. It kept timing out. So I opened in a completely different browser and lost the $30 coupon; I contacted cs and they offered me a 5% discount on my next purchase. I informed them they would never be a next purchase. It has now been four days, and I still have no tires. They were supposed to ship the sensors and the tires to the installer that I chose. Well, the sensors arrived at my house today and according to ****** the tires are nowhere to be found because there was a problem with the label that tire agent provided. So now I have no idea where my tires are, or if or when theyre going to be delivered to the installer or to my house, which is a complete joke. I dont want the tires delivered to my house. Reached out to **************** again, and they want me to chase down the tires.

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  Tire Agent resolved all issues and went above and beyond to satisfy my unhappiness.  

  
  Sincerely,
  
  ***** *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tires from this company on March 13, 2025. I received a defective tire from this company. The technician that installed the tires are contracted through tire agent. The technician confirmed the tire was defective. Ive since uploaded the pictures and has been very compliant with them in reference to sending a replace tire per their warranty. I dont damage the tire because I havent driven the car since the installation because that 1 bad tire makes my entire car shake. My car rode very smooth before installing the tires from Tire Agent. Im being asked to submit the same information over and over again and Im not getting anywhere with the merchant.

  Business Response

  Date: 04/04/2025

   

  Hi ********, 
  
  Thank you for contacting the Better Business Bureau and expressing your concerns.
  
  We apologize for the issue with your order and any inconvenience it has caused. Our goal is to resolve this as quickly as possible. While the manufacturers determine the warranty eligibility of your tire, we understand the urgency of getting the tires installed on your vehicle, especially since you recently placed the order.
  
  Therefore, instead of waiting for the outcome of the warranty claim, we have decided to process a replacement. As soon as it is shipped, we will notify you and provide tracking information once it becomes available. Please hold onto the original tire and ensure that the installer does not dispose of it. Once you receive the replacement tire, you can initiate its return using the return label we provided.
  
  If you have any further questions or concerns, please feel free to contact our customer service team. We are here to help you.
  
  Thank you,

  ****** *****
  ******** ********** ********** ************
  ******************************

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a tire that got miss-delivered by ***** 3 doors down and the tire agent will not give me a refund or replacement. Now I'm out of a tire for my vehicle and money that I don't have for another one.

  Business Response

  Date: 03/31/2025

   

  Hi ********,

  Thank you for reaching out to the Better Business Bureau and sharing your concerns with us.

  According to our records, the tire was delivered on March 3, 2025. On the same day, you contacted us to report that you had not received it, stating that the photo on the proof of delivery was not of your front door. We immediately started a shipment investigation with ***** on your behalf.

  The investigation conducted by ***** determined that the package was delivered to your neighbor's door, three houses down from your residence. We suggested that you reach out to your neighbor to check if they received your package. However, you informed us that they confirmed they did not receive the item. In this case, we recommend contacting your local authorities to file a case against your neighbor and have them assist in recovering your merchandise.

  We appreciate your understanding and regret that we cannot assist you further.

  Thank you,

  ****** ***** ******** ********** ********** ************
  ******************************

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Tires, Wheels, and **** sensors from Tire Agent. The tires and wheels came without issue. The **** sensors were described to be preprogrammed before shipment. After answering all the required information pertaining to the year, make, and model of my vehicle, once installed, and a relearn of the **** sensors on my vehicle, it was found that they were not preprogrammed. When contacting Tire Agent, they repeatedly directed me to the manufacturer *******. The manufacturer app states that I would need to touch the sensor using the *** feature on the phone. Which was not described in the description. They repeatedly pass the blame to the manufacturer. Even though they promote and sell the item. Ultimately they are denying any fault. They refuse to do anything to rectify this situation. I've asked for a simple replacement of the two tpms sensors to be replaced and I would send the two faulty sensors back on my own dime. Yet they refused and still refuse to compromise on any resolution.

  Business Response

  Date: 04/04/2025

   

  Hi ****,
  
  Thank you for reaching out to the Better Business Bureau and sharing your concerns with us.
  
  We understand that you are experiencing issues with one of the **** sensors you received, and we sincerely apologize for the inconvenience this has caused. I attempted to call you at the number listed on your order, but unfortunately, I was unable to reach you. Our goal is to resolve this matter as quickly as possible, and we understand that you prefer to handle this via email.
  
  In your previous email, you mentioned that you tried running your vehicle with the rear tires at 50 PSI. The recommended tire pressure for your vehicle typically falls between 33 PSI and 35 PSI. Over-inflating the tires above the manufacturer's recommended pressure can trigger the **** light, as the system may interpret the high pressure as a warning.
  
  We recommend that you adjust your tire pressure to the recommended PSI and drive for a few miles to see if the **** light on your dashboard turns off. Apparently, this did not resolve the issue.
  
  We offered to request a replacement for the **** sensor, and if the manufacturer approves the replacement, Tire Agent will cover the cost of dismounting and remounting the tires. Alternatively, you can choose to return the two sensors and receive a refund; we will still reimburse the cost of dismounting and mounting.
  
  If you have any additional questions or concerns, please dont hesitate to reach out to our customer service team. We are here to assist you.
  
  Thank you,
  
  ****** ***** ******** ********** ********** ************
  ******************************

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ************
  
  
  
   
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 4 tires on line from the tire agent. They sent the wrong tires. The invoice was correct but the actual tires with the invoice were the incorrect size We asked to return the tires and get our money back and they agreed All 4 tires were picked up by Fed Ex and only 2 tires made it back to the Tire Agent warehouse. They have not figured out why the other 2 tires have not made it to their warehouse. I asked for a supervisor contact and they have not given it to me . They stopped responding to my email requests . They have not refunded me my money . I first ordered and paid for the tires the first week of February and this continues to Not be resolved. The tires were ordered under the name **** ******** and paid by my credit card under ***** *****

  Business Response

  Date: 03/10/2025

   

  Hi *****,
  
  Thank you for contacting the Better Business Bureau and sharing your concerns with us.
  
  We apologize for any confusion you may have experienced regarding your order. Our goal is to resolve this matter as quickly as possible.
  
  We appreciate your patience during this process. Please note that your refund was completed and issued directly to the payment method you used on March 5, 2025. Since your order was paid in full via credit card, it may take a few business days for the refund to appear on your statement.
  
  If you have any additional questions or concerns, please dont hesitate to reach out to our customer service team. We are here to assist you.
  
  Thank you,

  ****** *****
  ******** ********** **********
  ************
  ******************************

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased new wheels for my vehicle on Thursday 2/20/25. I did a finance option through one of the lenders. I picked the wheels i wanted filled out the finance application, was approved and it said that the page would redirect back to tire agent to finish checking out, which it didn't. So I called tire agent and they said that for whatever reason there was a glitch and they would have to manually process my order which would take an additional 2-3 business days because they had to send to their logistics team. So come the following Tuesday I finally receive notice that my order has been processed and shipped. It showed my wheels to come in on Thursday 2/27. When the package arrived it only contained two of the four wheels I ordered. So I immediately called Tire agent back and was told that they would have to investigate and contact their logistics team again (evidently they can't just call them directly?) which could take another 3-5 business days. All of these delays wouldn't be a big deal if I wasn't desperate to receive due to needing to have my changed badly. So i hear back from them again and now I'm told the warehouse is out of stock of that rim and they will not receive more until at least this Thursday so earliest they could possibly ship would be this Friday. i asked about possible over night shipping options and i was told they don't have any other options to ship besides ***** ground. I also asked for a discount or store credit for the hassle and I was offered a possible $25 dollar discount... on a $1200 plus sale... I literally laughed. So as of now maybe I will receive my other rims by mid next week if nothing else goes wrong. This has been an awful experience and this company has done very little to try and make things right. I will never purchase with them again.

  Business Response

  Date: 03/10/2025

   

  Hi ********,

  Thank you for contacting the Better Business Bureau and sharing your concerns.

  You placed an order for four RTX Valkyrie wheels on February 24, 2025. On February 27, you contacted us to inform us that you only received 2 out of the 4 wheels. We apologize for the issue with your order. The other 2 wheels were delayed because the supplier is originally from ******. Due to tariffs imposed on imports, they had to move the supplies from ****** to ****, ***, which affected the shipping timeline.

  We have been advised that the remaining 2 wheels will arrive in 1-2 weeks. However, we do not want to hold you to this order. Therefore, we provided options: you could return the wheels free of charge for a full refund, or you could choose a comparable wheel instead.

  We understand that you really liked the ******************** but we also recognize the urgency of receiving the wheels to install them on your vehicle. As a result, you have chosen to cancel the order and request a refund. We appreciate your understanding and thank you for accepting our offer to address this inconvenience.

  If you have any more questions or concerns, please don't hesitate to contact our customer service team. We are here to help you.

  Thank you,

  ****** ***** ******** ********** ********** ************ ******************************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1st 2025 I purchased two tires from this business I spent $167 after they were shipped I had them installed at a business and I only drove the car around a hundred miles and one of the tires has a bulge in the sidewall that is it manufacturer defect I contacted tire agent and they went through a warranty process through the manufacturer the manufacturer denied this and they also denied this I had the tires professionally installed and now they will not send me a replacement all I want is a good tire they offered me 10% off another one I feel this is wrong and all's I want is a good tire put on my vehicle I have already purchased two I just need one thank you

  Business Response

  Date: 03/03/2025

   

  Hi ******, 
  
  Thank you for reaching out to the Better Business Bureau regarding your concerns.
  
  We acknowledge your complaint about the bulge on the front tire of your Otani - EK2000, which you purchased from us on January 1, 2025. We apologize for any inconvenience this has caused.
  
  When you contacted us about the issue on February 3, 2025, we asked you to complete a warranty form. After reviewing the manufacturers warranty policy for your tire, we confirmed that it does not include road hazard protection. This means it does not cover damages from cuts, punctures, pothole impacts, curb damage, or road debris. Your claim has been thoroughly assessed, and the outcome aligns with the eligibility requirements set by the manufacturer.
  
  As a valued Tire Agent customer, we offered you a discount to assist with the purchase of a replacement tire.
  
  If you have any further questions or urgent concerns, please do not hesitate to contact our customer service team. We are here to help you.
  
  Thank you,
  ****** *****
  Customer Experience Supervisor
  ************
  ******************************

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This is a manufacturer defect in the tire I just want a new tire. This is horrible service. I have 100 miles on the tire and I did not have any road hazard problem. The tire is defective from the beginning. I won't accept a discount of a lousy 10 percent

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of 4 tires on two separate orders. I used the product search engine on their site and it recommended the tires that I purchased. Unfortunately the recommended tires were the wrong size. To affect a refund I was forced to pay the amount stated below in return and restocking fees. The error was theirs so I want a full refund for the amount I paid.

  Business Response

  Date: 02/28/2025

  
  Hi *******,
  
  Thank you for reaching out to the Better Business Bureau and sharing your concerns.
  
  Our records indicate that you placed an order on February 15, 2025, for four Prinx HIRACE HZ2 A/S tires in size 245/45ZR19XL 102Y, using the vehicle information for a 2018 Chevrolet Impala *** Please note that our website provides tire sizes based on the original specifications of the vehicle, depending on the manufacturer's wheel size. Your vehicle has more than one possible tire size, specifically sizes 18s and 19s. However, you selected size 19s, while your wheels are size 18s.
  
  I understand that you have already spoken with ******** regarding the return fees, and your concerns have been addressed.
  
  If you have any further questions or concerns, please dont hesitate to contact our customer service team. We are here to assist you.
  
  Thank you,
  
  ****** *****  ******** ********** **********  ************  ******************************  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tires, they sent the wrong ones, I am getting the run around on getting my correct ones delivered.

  Business Response

  Date: 02/20/2025

  
  Hi *****,
  
  Thank you for reaching out to the Better Business Bureau regarding your concerns.
  
  We sincerely apologize for the issue with your order. You ordered four Prinx HICITY HH2 tires in size 225/65R17 on February 11, 2025. On February 14, you notified us that you received tires in the incorrect size, 215/60R16.
  
  We immediately processed a replacement order for the correct tires on the same day, February 14, and shipped them out on February 18. According to ***** tracking information, the correct tires were delivered to the address you provided on February 19. We appreciate your understanding and thank you for accepting our offer to resolve the inconvenience.
  
  If you have any further questions or concerns, please dont hesitate to contact our customer service team. We are here to help you.
  
  Thank you,
  
  ****** *****   ******** ********** **********   ************   ******************************