Complaints

This profile includes complaints for Tire Agent Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tire Agent Corp.

  415 Madison Ave Fl 4 New York, NY 10017-7945

  
• 

  Tire Agent Corp.

  80 River Street, PH A Hoboken, NJ 07030

• 

  Tire Agent Corp.

  80 River St Ph A Hoboken, NJ 07030-5626

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tires, they sent the wrong ones, I am getting the run around on getting my correct ones delivered.

  Business Response

  Date: 02/20/2025

  
  Hi *****,
  
  Thank you for reaching out to the Better Business Bureau regarding your concerns.
  
  We sincerely apologize for the issue with your order. You ordered four Prinx HICITY HH2 tires in size 225/65R17 on February 11, 2025. On February 14, you notified us that you received tires in the incorrect size, 215/60R16.
  
  We immediately processed a replacement order for the correct tires on the same day, February 14, and shipped them out on February 18. According to ***** tracking information, the correct tires were delivered to the address you provided on February 19. We appreciate your understanding and thank you for accepting our offer to resolve the inconvenience.
  
  If you have any further questions or concerns, please dont hesitate to contact our customer service team. We are here to help you.
  
  Thank you,
  
  ****** *****   ******** ********** **********   ************   ******************************

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 5th I ordered 4 new Kumho Tires with the 120 rebate. I also ordered a air compressor that I never received. I contacted Tire Agent, Katapult leasing, ****. All of them said they couldn't do nothing about compressor. When asked about the rebate they said at this time it says 80. I said when I ordered them it was 120. They never said that they were going to resolve that issue.I would like to see the 80 dollars refunded to me also the 40 that Im missing from the rebate.

  Business Response

  Date: 02/09/2025

   

  Hi *****, 
  
  Thank you for contacting the Better Business Bureau and expressing your concerns.
  
  Our records indicate that you placed an order on December 5, 2024, for four Kumho Solus TA51a tires and one inflater. You contacted us on January 10, 2025, to inform us that you did not receive the inflater. According to the information provided by the ****************************, your order has been successfully verified as delivered to the address you specified during the checkout process with Tire Agent.
  
  Given the time that has passed since the delivery, both Tire Agent and the courier are unable to pursue any further investigation into this matter.
  
  If you have concerns regarding your digital rebate rewards, please contact Kumho customer service at ************** or email ***********************************.
  
  Please don't hesitate to reach out to our customer service team if you have any further questions or concerns. We are here to help
  
  Thank you,
  
  ****** *****
  Customer Experience Supervisor
  ************
  ******************************

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order for 4 tires from Tire Agent. This order was financed through *******, which they required $53.27 for a down payment on the tires. The credit company will be doing auto pay on my account for $110 starting on February 4th. The tires I purchased were the wrong size and I was unable to cancel the order. I was told I only had one hour from time of purchase to cancel. Tire Agent told me they would try to stop shipment while it was still being processed. The tires were then shipped to my home by *****. When they arrived, I refused them and had them sent back. I have called numerous times to resolve this issue. I have been tracking the tires and all four, according to my tracking and been received back by Tire Agent. I have been calling the past three days and have been told they only received three tires back. All the tires have their own tracking, and it shows they have been delivered. Below is the tracking information. Tire Agent warehouse is in ************, ** .Tracking IDStatusShip dateDelivery dateHandling Piece UnitsShipper City, StateRecipient City, State ************ (master)Delivered 1/10/20251/20/2025************* ******* ***** ** ********************* ******************************* ******* ***** ** ********************* ******************************* ******* ***** ** ********************* ******************************* ******* ***** **

  Business Response

  Date: 02/10/2025

   

  Hi ******,

  Thank you for contacting the Better Business Bureau and sharing your concerns.
  
  On January 9, 2025, you placed an order on the Tire Agent website for four Blackhawk Agility SUV tires in size 265/60R18. Our records indicate that you submitted a cancellation request on January 10, 2025, and later called to notify us that you wanted to cancel the order because you ordered the incorrect size.
  
  During that conversation, you were informed about the one-hour cancellation window, which requires all cancellation requests to be made within one hour of placing an order. If a cancellation request is made after this time, it is processed as a return. While we typically advise that we cannot cancel an order once it has been processed, we strive to accommodate requests if the order has not yet been picked up. Unfortunately, in this case, the tires had already been shipped by the time your cancellation request was submitted.
  
  On January 14, 2025, you called to state that you refused the delivery of the tires. We advised against refusing shipments, as it often results in delays. There have been several instances where ***** lost tires being returned to the sender. We encourage customers to follow the returns process, and we sent you the return form link along with a discount on the return fee, which you declined. 
  
  I understand that you have already spoken with ******** and explained the reason for refusing the delivery. Since we value you as a customer, we understand your situation and are committed to assisting you with the refund once the tires are inspected.
  
  The refund for your order was completed and issued directly to the financing company on January 27, 2025. Once we send the refund to the financing company, the timing of the refund to you may vary by institution. If you do not see the refund in your account yet, please reach out to your financing company for assistance.
  
  If you have any additional questions or concerns, please feel free to contact our customer service team. We are here to help.
  
  Thank you,
  
  ****** Leyba  
  Customer Experience Supervisor  
  ************  
  ******************************

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 rims off of tire agent on 11/16/2024 everything was going smooth I received my rims get them in my car and take my car to the shop to get the rims on and they sent me 1 incorrect wheel. So I contacted them and they said I could return the wheel and get the correct one shipped to me. I get cleared of the rim that I sent back and that they can send the correct one come to find out 2 weeks later they tell me the correct one is out of stock for 3/6 weeks so they offer for me to return the 3 rims and get a refund I already mounted one because I had a 3 in crack in my prior rim so they said I could just return the 2 and still get a full refund .. so I ship the 2 rims and pay out of pocket to ship them and pay ***** to secure my package which I have receipt of and 3 days later I get a email which i attached to this so your guys can read it .. it says Im clear and my refund is ready to be processed . Then out of no where 2 days after I receive the email that I have been cleared and Im waiting on my refund they tell me my rims have been damaged at the warehouse and I can no longer get a refund that Im supposed to just accept the 2 damaged rims back and be left with 3 rims and not have all 4 rims because I will not be ordering off this site again. I think after everything I have had to go through with this company that I deserve my money back its been nothing but stress and not knowing they wait weeks to contact me I have to email or call just to get updates on things its been 2 months now and I have no idea what its going to happen and Ive been paying on the 3 rims that I dont even have this whole time !! Ive very frustrated and want my money back. I feel that they may have purposely damaged them so I wouldnt techinally get a free rim (the one I mounted). I have had people ignore me and not respond for weeks !! And this is the worst experience with a online service I have ever had !

  Business Response

  Date: 02/14/2025

   

  Hi ********,

  Thank you for reaching out to the Better Business Bureau regarding your concerns.

  Our records show that you placed an order for four Mayhem Warrior wheels on November 16, 2024. On November 21, 2024, you contacted us regarding an incorrect wheel you received, and we sincerely apologize for the inconvenience this caused. We arranged for the return of the wrong wheel, however, the wheels you originally ordered were out of stock. You also mentioned that you had installed one wheel on your vehicle due to damage to your previous wheel. Understanding the urgency of having a complete set of wheels, we offered to accept the two unmounted wheels back without any return fees, as you decided to send them back.

  After receiving the three wheels, one incorrect and two correct, at our warehouse, we found that all of them were damaged because they were not returned in their original packaging. Normally, we cannot accept damaged wheels, as they cannot be resold. However, we wanted to assist you, given your patience and cooperation throughout this issue. As a courtesy, we already issued a credit for the incorrect wheel, even though it had to be scrapped, as it cannot be sold as new.

  After further review, we generally do not issue refunds for damaged wheels. However, we want to assist you with your situation. If youd like, we can offer a credit for one additional damaged wheel and send you a replacement wheel in the size you need.

  Please let us know if you would like us to proceed with this.

  Thank you,

  ****** *****
  Customer Experience Supervisor
  ************
  ******************************

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order December 8th decided to cancel. Online it stated they were open so I called to cancel order. Stated they were closed, I had to search the site on how to cancel order. Called first thing Monday Dec 9th. Spoke with *** been and been getting the run around since. I was told my order was cancelled, then next thing you know I see a delivery truck and I went outside to refuse order due to I was told it was cancel. Now they want me to Pay for items I didnt receive and countless times on the phone nothing resolved. Leasing company need a cancel letter from tire agent and now they wont send it.

  Business Response

  Date: 02/09/2025

  
  Hi Zaneeta,
  
  Thank you for contacting the Better Business Bureau and sharing your concerns.
  
  On December 8, 2024, at 12:44 PM, you placed an order on the Tire Agent website for four wheels, four tires, and four TPMS sensors. Our records indicate that you submitted a cancellation request on the same day, December 8, 2024, at 5:11 PM, more than an hour after the order was placed. You followed up on December 9, 2024, stating that you found a better deal elsewhere.
  
  During that conversation, you were made aware of the one-hour cancellation window that is stated on our website FAQs and was also included in your order confirmation email. It clearly states that all cancellation requests must be made within one hour from the time the order is placed. If a cancellation request is made after this time, it is treated as a return. While we typically advise that we cannot cancel an order once it has been processed, we strive to accommodate requests if the order has not yet been picked up. Unfortunately, in this case, the wheels had already been shipped by the time your cancellation request was submitted.
  
  On January 10, 2025, you called to state that you would like to return the wheels. We acknowledged your return request, sent you the return form link, and provided you with a discount on the return fee, which you accepted. We reiterated this information when you called on January 31, 2025, and further explained the cancellation and refund process once the wheels are returned and inspected. You agreed to proceed with the return.
  
  If you have any additional questions or concerns, please feel free to contact our customer service team. We are here to assist you.
  
  Thank you,
  
  ****** *****  ******** ********** **********  ************  ******************************  
  

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because I have recorded calls speaking to **** and was told that he reached out to warehouse to not send tires and wasnt told what they stating. I have been getting the run around and now they want me to pay ****** bucks to send the rims they send and I never received the rest of the order. I have been going back and forth. I had to locate on the site how to cancel on the site it had a number, that stated they were open on Sunday and they wasnt, so I had to look over the site to find how to cancel the order. How do I send my recorded calls speaking with these ****. **** are horrible, the online reviews states how they do people. Wish I would have read the reviews. This company is shady.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 02/17/2025

   

  Hi ********
  
  Thank you for reaching out.
  
  As previously stated, all cancellation requests must be submitted within one hour of placing the order. Requests made after this timeframe are treated as returns. While we typically advise that we cannot cancel an order once it has been processed, we do our best to accommodate requests if the order has not yet been picked up. Unfortunately, the wheels had already been shipped by the time we received your cancellation request, although we were able to pull the tires and sensors.
  
  We understand that return shipping fees for the wheels can be a burden, so we have offered you a discount on this fee. However, we cannot waive the return charge entirely, as we incur costs when shipping items to customers. We will issue a full refund once the wheels are returned and inspected.
  
  Our customer service hours are indicated in the "Contact Us" section of our website. Please note that our live phone support is not available on Sundays. However, our chat support is available from 9 AM to 6 PM EST. Additionally, a link for all cancellation requests can be found in that section of the website.
  
  We appreciate your feedback and want to assure you that Tire Agent is a legitimate company, and we work with various financing partners.
  
  If you have any further questions or concerns, please dont hesitate to contact our customer service team. We are here to assist you.
  
  Thank you,
  
  ****** *****   ******** ********** **********   ************   ******************************  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 tires and 4 wheels back on 11/17/24. I received the items promptly but the wheels came damaged. I spent over 2 weeks trying to get Tire Agent to replace the damaged wheel and received nothing but other more convenient options from Tire Agent like: keeping the wheel and receiving a gift card or bringing the wheel to a ***** location and having it replaced in weeks. After weeks of fighting this, I decided to accept the damaged product for a gift card, but when I went to have the items mounted to my vehicle I was told the tires were not compatible with the wheels. I received both items as recommended by the website and could not understand how it was possible they did not go together. I reached out to customer service and was told to pay for the return cost of over $100 to have the incorrect tires returned. I spent this cost on 12/22 and did not receive correspondence to return the tires until 1/6/25. The email stated I needed to go to a ***** location and return the items which was not the original agreement. I am requesting a refund of my return fee and to have the tires picked up and refunded as well.

  Business Response

  Date: 02/04/2025

   

  Hi *******,

  Thank you for contacting the Better Business Bureau and sharing your concerns with us. Our records show that you placed an order on November 17, 2024, for wheels using the vehicle information for a 1995 Oldsmobile Cutlass Supreme, 2-Door Convertible, Base model. The original equipment (OE) tire size for this vehicle is 205/60R15. Unfortunately, we do not carry 15" wheels, as our available rim sizes are 16", 17", and 18". You selected 4 Touren TR3 wheels in size 16" and added them to your cart.

  Afterward, you searched for tires using the same vehicle information and added 4 Ironman tires in size 205/60R15. This is why the wheel size you ordered did not match the tire size. We strongly recommend that you search for both wheels and tires together to ensure the tire size matches the wheels.

  I attempted to reach you by phone twice but was unable to connect. We're sorry to hear that you had to return the items. We understand that return shipping fees can be a burden, so we provided a discount on that fee. However, as we value you as a customer, we will refund the full amount you paid for the return fees.

  The refund for your tires was completed and issued directly to the financing company on January 28, 2025. Once we send the refund to the financing company, the timing of the refund to you may vary by institution. If you do not see the refund in your account yet, please reach out to your financing company. The refund for the return fees will be issued to the payment method used within 5 to 7 business days.

  If you have any more questions or concerns, please dont hesitate to contact our customer service team. We are here to assist you.

  Thank you,

  ****** *****
  Customer Experience Supervisor
  ************
  ******************************

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tires , they shipped the wrong ones, they were shipped back and never refunded my money

  Business Response

  Date: 01/29/2025

   

  Hi ******,
  
  Thank you for reaching out to the Better Business Bureau and expressing your concerns.
  
  On December 16, 2024, you placed an order on the Tire Agent website using the shop-by-size option for 4 TransEagle - ST Radial tires in size 245/70R19.5 135/133M H. You contacted us on December 20, 2024, stating that you ordered the wrong tires because you were unaware that the tire was a trailer tire.
  
  Were sorry to hear that you had to return the items. We understand that return shipping fees can be a burden, so we've provided you with a discount on the fee. However, we cannot waive the return charge entirely, as we incur costs when shipping items to customers.
  
  We sent you an email on December 31, 2024, which was the same day we received the tires back. In that email, we advised that the refund process may take 3-5 business days. The refund for your order was completed and issued directly to the financing company on January 6, 2025. Once we send the refund to the financing company, the timing of the refund to you may vary by institution. If you do not see the refund in your account yet, please reach out to your financing company.
  
  
  If you have any further questions or concerns, please dont hesitate to contact our customer service team. We are here to assist you.
  
  Thank you,

  ****** *****
  Customer Experience Supervisor
  ************
  ******************************

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires, warranty and an electric inflater through this business. They told me they couldnt ship the inflater with the tires to the business I chose to install the new tires on because it wasnt needed for the installation (which is fine) but also said they couldnt ship to a different address (Im out of town for business purposes). I told them just to cancel and do a refund for the inflater. It has been a month now and I still have yet to receive my nearly $80 refund or a tire inflater that I have NOT received. I expect a refund now since they continue to give me the run around when I call to inquire its status. Please help me get my refund.

  Business Response

  Date: 01/29/2025

   

  Hi ******, 

  Thank you for reaching out to the Better Business Bureau and sharing your concerns with us. 
  
  We regret any confusion you may have experienced regarding your order, and we sincerely apologize for the issue. Our aim is to resolve this matter as quickly as possible. 
  
  We appreciate your patience during this process. Please note that your refund for the inflater was completed and issued directly to the financing company on January 16, 2024. Once the refund is sent to the financing company, the time it takes to appear in your account may vary depending on the institution. If you do not see the refund in your account yet, we recommend contacting your financing company for further information.
  
  If you have any additional questions or concerns, please dont hesitate to reach out to our customer service team. We are here to assist you. 
  
  Thank you, 
  
  ****** *****
  ******** ********** **********
  ************
  ******************************

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to return this product since I purchased it due to me not needing them the vehicle was totalled and I have been getting bullied into keeping them and I feel it s not right they made excuses within the return time frame and are making them now the tires are still new and in the original packing I don't want or need them but I'm being forced to keep them this company is terrible the customer service is horrible they are scammers

  Business Response

  Date: 01/29/2025

   

  Hi **********

  Thank you for reaching out to the Better Business Bureau and expressing your concerns.

  On September 25, 2024, you placed an order on the Tire Agent website using the shop-by-vehicle option for tires for a 2002 GMC Yukon XL 1500 SLE with the Z71 Package. You contacted us on October 19, 2024, to request a return of the tires because you no longer needed them, as your vehicle was totaled.

  We're very sorry to hear about your situation and understand that return shipping fees can be a burden. Therefore, we have provided you with a discount on the return fee. However, we cannot waive the return charge entirely, as we incur costs when shipping items to customers. You declined our offer and mentioned that you would reach out to your bank to file a dispute.

  Please note that our website states that our return policy allows for returns within 30 days of purchase if the item is unused, unmounted, and in its original condition.

  We appreciate your feedback and want to emphasize that Tire Agent is a legitimate company, and we work with various financing partners.

  If you have any further questions or concerns, please dont hesitate to contact our customer service team. We are here to assist you.

  Thank you,

  ****** *****
  ******** ********** **********
  ************
  ******************************

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I've been trying to return these tires tires within the first 30 days and I've been getting chaos every since I have emails from you all forcing me to keep them and sale them when I keep saying I want to return them why am I forced to keep and sell an item I don't need

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ********* *******
  
  
  
  
   
  

  Business Response

  Date: 02/05/2025

   

  Hi *********,

  As previously stated, our return policy allows for returns within 30 days of purchase if the item is unused, unmounted, and in its original condition. You reached out to us on October 19, 2024, which is within the 30-day period, and we acknowledged your request to return the items, as you no longer needed them, and also provided you with a discount on the return fee. However, you declined our offer and mentioned that you would reach out to your bank to file a dispute. You called back after two months only to inquire about your account number with the financing company, and we referred you to them as we don't have access to that information.

  Based on the information provided, we consider this case closed. Therefore, we will not respond to any further inquiries regarding this matter.

  Thank you,

  ****** *****
  ******** ********** ********** ************ ******************************

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I don't know what's going on or how things are getting confused since the 30 day period  I've been trying to return them and instead of you guys sending the return information I've been getting told to keep them pay them off and sale them that's bullying and I did dispute it because no one has been professional enough to start the return process to get them returned even in the first 30 days when the return was free I never received an barcode or anything to return them you all keep trying to force me to keep them and resale them it's mighty funny you a person I've never spoke to can respond saying all this but why haven't you requested for the tires to be retrieved or the other agents you can start the paperwork to retrieve them right so why don't you instead of forcing me to pay off something I no longer need or want why should I be forced to resale your product obviously your not looking at the responses right your company is trying to force me to sale their products.......and I'm refusing just pick them up like I've asked you to do in the first 30 days I'll be waiting on a parcel to come get them however 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *******
  
  
  
   
  

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had canceled my order for tires and was told I would receive a refund but I never got my refund. I contacted the company many times asking about my refund and I never get a answer.

  Business Response

  Date: 12/25/2024

   

  Hi ****,

  Thank you for reaching out to the Better Business Bureau and sharing your concerns with us.

  We are sorry to hear about your order cancellation. I want to inform you that the refund was processed and issued directly to the financing company on December 4, 2024. Please note that the timing of the refund being credited to your account may vary depending on the policies of your financing institution. If you have not yet seen the refund in your account, we recommend contacting your financing company for further assistance.

   

  Please don't hesitate to reach out to our customer service team if you have any additional questions or concerns. We are here to help you.
  
  Thank you,

  ****** *****  
  Customer Experience Supervisor  
  ************

  
  

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****** **