Complaints

This profile includes complaints for Tire Agent Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tire Agent Corp.

  415 Madison Ave Fl 4 New York, NY 10017-7945

  
• 

  Tire Agent Corp.

  80 River St Ph A Hoboken, NJ 07030-5626

• 

  Tire Agent Corp.

  80 River Street, PH A Hoboken, NJ 07030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for new tires thru Tire Agent and upon delivery I noticed that they sent the incorrect tire size for my car. After calling about the matter I was told that I would have to pay to get return shipping papers to be able to send the tires back. I don't feel I should have to pay almost $200 to make a return when I was not at fault for why the wrong size was sent.

  Business Response

  Date: 05/31/2023

   

  Hi *******,

  Thank you for contacting BBB and sharing your concern.
  You placed an order on April 13, 2023, using your vehicle information, a 2014 Dodge Challenger SXT. Based on our initial conversation when I called on May 22, 2023, after review we found that your vehicle was manufactured with more than one possible tire size, 235/55/18 and 245/45/20. We do apologize if there was any confusion however, Tire Agent has no way to know what tire size your vehicle came with only the options provided by the manufacturer. We agreed that you ordered the wrong size and you received 235/55/18s when you need 245/45/20s. Tire Agent provides free shipping when the order is placed and while we do not cover the cost of return shipping on orders where the customer ordered the wrong size, we appreciate you giving ** the chance to help you with the return cost. If you have any question please call our customer service team, we will gladly assist you.

  Thank you,

  ***********************
  Customer Experience Supervisor
  ************ *****************

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDERED TIRERS 5/12/2023 4 TIRERS THY ONLY SHIPPED 3 AFTER CALLING THEM THY SAID CALL FED EX. FED EX SAID NOT THERE PROBLEM CALL TIRER AGENT BACK AFTER CALLING BACK WAS TOLD CALL ***** AND ASKED TO TALK WITH SUPPERVIOSER STATED CAN'T TALK WITH ONE. TOLD THEM TAKE THERE 3 TIRERS BACK AND WAS TOLD I WOULD HAVE TO PAY FOR SHIPPING. WANT FULL REFUND

  Business Response

  Date: 05/31/2023

   

  Hi *****,

  Thank you for contacting BBB and sharing your concern.
  We apologize  for the delay in getting your 4th tire delivered. The tire was delayed as per the tracking information because the label was unreadable. While we can  meet our delivery commitment,  we also recognize the urgency of receiving the  complete set of tires. Hence,  we understand your decision of returning the items.
  Thank you for allowing ** to assist you in the returns process. We are glad that the issue was resolved and your refund was completed.
  If you have any further questions, please contact our customer service team, and we will be happy to assist you.
  

  Thank you,
  ***********************
  Customer Experience Supervisor
  ************ *****************

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my original order for tires and wheels on April 19th. I ordered 4 ********************* tires, 4 rims, 4 TMPS and an install kit. Per the website orders are fulfilled 1 hour after ordering..Again I ordered on April 19 but the order was not confirmed until April 20. I had requested to change the shipping address because I did not know that the wheels and rims would come separate. I agreed with the customer service ******************** that yes it may be too late to cancel or change the address which I was ok. Per the website, tracking information is provided; NEVER RECEIVED TRACKING NUMBER on website and when I would chat with representatives, they could not provide me with tracking information. One random day I had a set of tires in my yard. Still no tracking information and I received the wheels. The wheels were damaged. Scratched and appeared to be preowned. After several email correspondences and having to prove that I had a defective product I finally got a shipping label to return 2 of the 4 wheels. Once I got all of my order (and I already started paying for my order) I went to install and the lug nuts dont fit!! The **** a was not preprogrammed. I cant get customer service to help and their logistics team only communicates by email. Its been nothing but a nightmare to deal with this company. I am requesting for a credit or refund for **** due to false advertisement and whatever else the BBB can do to stop this company from failing their customers

  Business Response

  Date: 05/31/2023

   

  Hi ******,

  
  Thank you for contacting BBB and sharing your concerns.
  Above all else, we're genuinely sorry to hear about your experience. We appreciate your patience in allowing us to process and send the replacements for the damaged wheels and the incorrect lug nuts. We do apologize for any delays in receiving your order.
  About the ***** we've been monitoring the progress of your return, and rest assured that we will immediately proceed with the refund process as soon as we show movement on the ***** tracking number given to you or immediately after we receive the ***** drop-off receipt.
  
  Thank you,
  ***********************
  ******** ********** ********** ************ *****************

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of wheels from this company(rims) and 1 out of the 4 was damaged i contacted them about the issue and now getting a run around i was asked for pics from 1 person and then again from anorher the next day after beign ignorned and last i heard was days ago stating it would be next business day that they would let me know the nezmxt step ,well next step should be send me an undamaged product but today i am beign ignored with no reply again

  Business Response

  Date: 04/22/2023

   

  Hi *****, 
  
  Thank you for your feedback and we are genuinely sorry to hear about your experience.
  
  We immediately started a case with our technical team to get this resolved when you first contacted us informing there was an issue with your order. As you were aware, our team was not able to resolve the issue and the order needed to be canceled.
  
  We're grateful for the second opportunity you've given us with reordering and we hope you enjoyed the discount we provided for your inconvenience. I'm glad that your order was successfully completed and your tires were delivered on time.. 
  
  Thank you,
  
  ***********************
  Customer Experience Supervisor
  ************ *****************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 4 of this year I went on tire agent and ordered tires through uown leasing . A week goes by no confirmation on shipment or anything so I call . I ordered these tires for my wife ********************* so they are under her name but my contact info . I called a week later and they said it looks like it was incomplete so they called uown and said that I didnt have a account open with tire agent so I called uown and they told me in fact that I did and that I had already made my first payment with them and that uown had already paid for tires and I should of had them in possession (first payment on product arrival ) which didnt happen . So tire agent said theyd prioritize the ticket . A week later I call still no update tell me the same thing they told me last time still no update and we are escalating this ticket as priority and we will manually push the order through and sent them all the documentation from uown stating I had a active current lease and should have my tires . So from march 14-current I have called everyday with the same excuse we are still working on it ************* is still working on it weve had 5 people review your ticket and we are still working on it . Its been almost over a month I still have no tires no answers and Ive already paid for the tires . This is ridiculous and I hope to god something gets done about this . My wife needs these tires to get back and forth to work thank god I have a spare car but moral of the story is I want the tires that Ive paid for .

  Business Response

  Date: 04/24/2023

   

  Hi *****, 
  
  Thank you for your feedback and we are genuinely sorry to hear about your experience.
  
  We immediately started a case with our technical team to get this resolved when you first contacted us informing there was an issue with your order. As you were aware, our team was not able to resolve the issue and the order needed to be canceled.
  
  We're grateful for the second opportunity you've given us with reordering and we hope you enjoyed the discount we provided for your inconvenience. I'm glad that your order was successfully completed and your tires were delivered on time.
  
  Thank you,
  
  ***********************
  Customer Experience Supervisor
  ************
  *****************

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have order a set of 4 tires my car and my car has different tires on the front and the back. I have placed the order on 03/24/2023 and when I checked out for the 4 tires the checkout page showed 2-4 Days ********** Delivery however they are Business day so my ETA got changed to 03/30/2023. Later the out the 4 tires only 1 got delivered on 3/30 and 3 others were delayed to 3/31. TireAgent said that they do not have any control over delays on the ***** which is fine since it is one day. Upon receiving the tires on 3/31, I noticed that they sent me different model from same brand for my rear tires. I reached out to them, they asked me to fill a form and they said some one from their team will reach out to me in 2 Business days and god knows when I will be getting the replaced tires as the customer Assistance team is saying we can't provide any ETA on these replacements. In the whole process I have to get a rental car as my old tire was not in a drivable condition. The customer service team is not even willing to help me out to expedite the process.

  Business Response

  Date: 04/04/2023

  Hello *****,

  Thank you for sharing this with us, we do apologize for the inconvenience you have experienced.  I see the return of the incorrect tires is already being arranged, per the notes the tires are to be picked up April 4th, once we have confirmation of the pick up we are going to ship out the correct tires right away.  Once again we are truly sorry for this and we are trying to get it corrected as soon as possible. 

  Thank you,

  **** 

  Customer Experience Supervisor
  ************ *****************

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me because even though the issue is on their side (shipping wrong item) I have to wait for them to review and schedule a pick up and until ***** picks up the wrong tires, they are not shipping the right tires. I have to wait over two weeks to finally get the correct tires.
  
  Sincerely,
  
  ****************
  

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Tire Agents website and selected the make, modal, and year of my vehicle which automatically populates the correct sizes for my vehicle. I specifically selected 255/65 R17 and after getting my purchased financed the tires were shipped to a local shop in my area. When they arrived, the wrong tire sizes were sent. The customer support keeps claiming that I must have manually input the wrong tire size (which is not possible on their website). Now they want to charge me a $100 return fee for THEIR oversight. I am asking that the fee be completely waived when I send the tires back and get a complete refund on this purchase.

  Business Response

  Date: 04/04/2023

  Hello ******, 

  Thank you for sharing this with us, we do apologize for the inconvenience of receiving the incorrect tires.  I have reviewed your order and the tires you received are the same size as the order confirmation, copy attached) 225/65R17.  If there is an error on our end we would be happy to assist you in getting this corrected. One of your supervisors has been trying to reach you since March 24th, however, they are receiving a message that the ****** Screening is activated and unable to reach you.  Please call our customer experience team and ask to speak to ******** so we can try to rectify this for you.

  Thank you,

  ****

  Customer Experience Supervisor
  ************
  www.tireagent.com

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, let me start on 2/10/23 i placed an order of two tires that was approved for payment plan on 2/18/23 i sign e doc of payment thru uown lease and being processes no email of tires being shipped with tracking info. On 2/28/23 i get call from uown lease that i could get payment of contract on tires thru tire agent .I stated that i haven't received tires.So i contacted tire agent they said i was delivered on 22 23 thru fedx so investigation was open for misdelivery case so fedx said it was no contact just picture of tire out in the open without ringing the house bell , On that day i arrived from work at ************************** on the 28th i asked neighbors no one knew anything so who stole them . they totally didn't care the drive did not ring bell. But for a small supplement they ring bell after the fact i made complaint the driver delivertly held the bell for a long time every other delivery service mailman ring bell for packages always but expensive tires they didn't now what im suppose to due my rights non they trying to rub me off please help ...

  Business Response

  Date: 03/20/2023

  Hello ********,

   

   Thank  you for sharing your concern with us.

  We do apologize about your missing tires. A claim was filed with ***** for the mis-delivery of your order as requested, however Fed ex confirmed that your order was successfully delivered to your address. We have reviewed your order and the picture provided by ***** shows the 2 tires delivered by your front door. We also verified online that the pictures match your address. We apologized if the items were stolen from your property after they got delivered. We recommend to file for a police report and try to file a claim to your homeowner's or renter insurance.

   Please let us know if your insurance company needs any information from us.

   

   Sincerely, 

  *********************** ******** ********** ********** ************ *****************

   

  
  
  
  
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an **************** cardholder and had an offer through Amex that offered a promotional discount with tireagent.com if I placed the order through their website and of course use my Amex card to make the purchase. I placed the first order on 03/07/23 and was sent an email on 03/10/23 stating that my order was canceled per my request which I never requested. I called customer support to question why my order was canceled but was only told that their internal credit card processors denied my card. I was encouraged to use another form of payment other than Amex but if I did that then I wouldn't be able to use the promotional discount. I went back and forth between Tire Agent and Amex to try and resolve this but have gotten nowhere. I had never even heard of Tire Agent until I saw the offer on my Amex app and since I need a set of tires, I tried them out. There is absolutely nothing wrong with my Amex card/account and I believe the only reason for not taking my Amex payment is so they won't have to honor the discount. I asked for a written explanation from Tire Agent but no one has even bothered to respond to me. I tried three times to place an order and although all three were approved by ****, they were denied by Tire Agent.

  Business Response

  Date: 03/29/2023

   

  Hi ****, 

   

  Thank you for contacting the BBB and sharing your concern.

  The reason your order could not be completed was because our credit card processor wasn't able to verify the distance between your IP address and your home address.

  We are sorry for the inconvenience and we welcome you to contact us if you have any further questions.

   

  Thank you,

  ***********************
  Customer Experience Supervisor
  ************ *****************

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the tire agent website and input my vehicle they gave me the "correct " tire size for my vehicle I order the tires they arrived when they arrived the insraller advise me they was the wrong size tires that my vehicle comes with 2 different sizes and that because they are a tire website they should know that ... I did not know that and thinkng the website would tell me the correct informaton didnt question it .. after trying to return the tires i was hit with a ****** reutrn fee .. I chatted with a cvery rude agent who told me even though i did wat the website asked me to do i should have called to inquire about my tires .. and there is nothing they can do about the fee... but gave me a 25 % off credit... as a consumer this is wrong ... i should nt haveto pay for a return fee when i order exactly what the website told me to do ..

  Business Response

  Date: 03/02/2023

  Hello **********,

  Thank you for sharing your concern with us. We just spoke on the phone and after review there were three different tire size options for your vehicle.  We do apologize if there was any confusion however Tire Agent has no way to know what size tire your vehicle came with only the options provided by the manufacturer.  I hope to have shed some light on the subject for you and if you have any questions please feel free to call our team, we are more than happy to assist you.
  

   

  Thank you,

  *********************** ******** ********** ********** ************ *****************