ComplaintsforFareportal Inc.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a Ticket to go to ****** in March of 2020 was $548, with the Pandemic I couldnt go, so they gave a credit, since December of 2020 Ive trying to use or get a refund and they always have an excuse, today i call again and they told me that the credit expired, that i need to Call American Airlines, i did, they dont have any credit or ticket with the number that cheapoair provided. Now Im in the middle and they dont know what to do. So Im the one that lost the $548 and nobody can help Im frustrated.

  Business response

  04/18/2022

  ***** *** ***** * ****** ******** ******* ************************ ** ******* *** **** ****** ********* **   ****** * *** ************************************* ******* ****** ********* *

  Dear **********: 

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint **************** is requesting assistance with an airline ticket purchased through our website. 

   

  **************** went onto our website on January 10, 2021 and purchased a ticket for travel between *****, ******* and Recife, ******. After being advised of several schedule changes made by the airline **************** contacted us on February 28, 2022 and asked to cancel the reservation. This was done and credit toward future travel was held. We were later contacted about making a new reservation using the credit but **************** decided not to proceed when advised of the difference in fare that she would need to pay. She has now requested that her credit be extended so she can travel later in the year. We have gone to the airline with her request. They have advised that by joining their reward program the credit can be extended for use through the end of the year. We have given this same information to ****************.  

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter.  

   

   

  Thank you, 

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  Thanks very Much, I really appreciate !
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A flight was originally purchased from the company under its ************ website.The flight was subsequently cancelled in exchange for a credit to the amount of 1865$ CAD.I have tried to use to credit to buy another destination but it is completely impossible to use the credit. Their system blocks me from using the credit,It seems this company deliberately uses this scheme to defraud customer of the money. It has been more than one month and the credit was never delivered to me by the company. I have since seen many hundreds of reviews on the internet made by customers of this same company who have been defrauded for thousands of dollars in the same scheme as me. I want my money back, or a REAL, VALID CREDIT vaucher from the AIRLINE. I also request that the company only contact me in writing.

  Business response

  04/14/2022

  ***** *** ****  

  ****** ******** ****** ****** **************** ********** ************ ***** ******************************************************************************************** ************** **** ******** **** ************ ***** ****************** ***** **************************** ************ ********** ***** ************ ***** ************ ******** ********************* ********************** ************* 

   

  Dear *** **************** ******************** ************ ***** ************** **** ******** **** ************ ***** ****************** ***** **************************** ***************  

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *************** is requesting assistance with airline tickets purchased through our website. 

   

  **************** went onto our website on February 17, 2022 and purchased two airline tickets for travel between ******, ****** and ******, *******. On February 24, 2022 he cancelled the reservation.  He was sent the attached email confirming the credit he was holding and the procedures for using it.  He contacted our offices on that same day regarding using the credit toward a new reservation. He was quoted the charges for the transaction but chose to not complete the transaction. After receiving his complaint we reached out to him to offer assistance.  An agent spoke with him once again regarding a new reservation using the credit.  He was not happy with the information given and chose to not complete the transaction.  He has asked to receive vouchers from the airline so he can use the credit directly with them.  The airline has stated that vouchers can be issued but advised that because of their backlog of requests there can be a delay of approximately 8 weeks (about 2 months) before the vouchers are issued.  We have given ************** this same information. We have no control over the airline's time frame. 

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went through CheapOair to get a ticket to see my sister. I had to cancel the flight because I didn't have my covid shots. She couldn't be around anyone per doctor's orders because of her ******. I canceled the flight and payed them $50. They told me the ticket was good for a year. I tried to reschedule a flight to see her and my mother and was told I had to pay $141.50 more. I did so. I got my printed itinerary from them. But they kept calling me and saying I need to be on American airlines advantage program. I did so. I called American airlines and they said they have no record of my flight or my itinerary. I just don't know what to do. They have called me wanting more money. But when I keep trying to call them back no one answers and they do not return my calls. So far, I have no flight and no way of getting a hold of them.

  Business response

  03/28/2022

  ***** *** ****     *** ****** *********** ******** ******* ****** ********

   

  Dear *** *******:

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** ****** is requesting assistance with an airline ticket purchased through our website. 

   

  *** ****** went onto our website on April 18, 2021 and purchased an airline ticket for travel between Tampa, Florida and Evansville, Indiana. The reservation was confirmed and her ticket was issued. We were contacted on May 5, 2022 and asked to cancel the reservation. *** ****** was advised that credit toward future travel was held.  We were contacted in March of 2022 with new travel dates and asked to assist in making a new reservation using the credit. Because of the credit expiration period set by the airline we worked with them and now the new ticket has been issued. Email confirmation has been sent to *** ******.  

    

  We regret any inconvenience or frustration caused by the delay and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  03/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had to cancel my flight due to Covid illness, The airline gave me a credit including taxes and fees stating I will be able to use it in the future if I pay rebooking fee as per Purtugal air of $300. I was also told that I can use this credit directly with the Airline which is not the case and complete lie . I just found out that Pportugal air DOES not charge $300 for Covid related rebooking but cheapoair still wants$300 and another charge of taxes and fees they already charged for the previous booking. I was constantly lied to by every representative and given different information several times.. At this point I need my refund so I can book directly from the airline and not have CheapOair involved as they are not competent at all and constantly providing wrong information so they can keep the money without providing any services. I was also lied about rebooking instead of getting a credit and was never given that as an option . Credit back my credit card and stop stealing money from people !

  Business response

  03/21/2022

  ***** *** ***** * ****** ******** ******* ***** ********** ** ** **** *** **** ****** *** ***** **   ****** * *** ***** **************** ********* ******* ****** ********

   

  Dear *** *********:

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** *********** requested assistance with an airline ticket purchased through our website.

   

  *** *********** went onto our website on September 15, 2021 and purchased an airline ticket for travel between Miami, Florida and Lisbon, Portugal. At that time she was sent an email confirmation of the cancellation. It advised that when she was ready to use the credit on a new reservation she would be charged any difference in the fare along with the airline penalty of $300. She is now questioning the airline penalty. We have called the airline to confirm the penalty and they have confirmed that the ticket is non-refundable but credit is held. They have also confirmed that their rules state that at the time the new reservation is made *** *********** will be charged any difference in the fare along with their $300 penalty. We have no authority to waive or ignore rules they have set. *** *********** has been advised of this same information. 

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  03/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Welcome to my Cheapo horror show: 1) Before my cross-country flight (*** to ***) reserved thru Cheapo, I checked the ******** ******** website to confirm the details. Turns out, Cheapo never reserved the seats that it had "confirmed" in writing to me a month before. Now only two economy middle seats at the back of the bus were available outbound. So either take one of those or don't fly and lose the value of the non-refundable ticket.2) On the return flight, only seats for $40 or more were available. While admitting fault, Cheapo refused to credit my card more than $15 for that $40 purchase. 3) In talking to ********, I also discovered that Cheapo had made off with my $300+ ******** credit that remained after the ticket's purchase. Cheapo lied to me about this at the time, claiming that an ******** credit could only be used once and I'd lose whatever credit was greater than the price of the booking.4) When I confronted Cheapo about this, they again admitted fault but refused to credit my card more than $150.Here's a fair refund proposal: Since I was forced to take a six-hour outbound flight in one of the two most uncomfortable seats on the plane, that's worth at least $100. For getting $15 back on a $40 inbound seat similar to what I had originally reserved for free, I get another $25. And finally, after Cheapo lied in order to steal my $300 ******** ******** credit then offering me $150 when they were caught, I get $150. Total: $275. If Cheapo doesn't timely meet these conditions, I will broadcast this story on every review site I can find. I'll also have no choice but to look into filing for a far higher amount in small claims court. Thanks.

  Business response

  03/21/2022

  ***** *** ****   ****** ******** ****** **** ******* ** ******* *** **** ***** ********* **   *****   *** ********************** ******** ******* ****** ********  

  Dear ********************

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint ************* requested assistance with an airline ticket purchased through our website.

   

  ************ went onto our website on February 4, 2020 and purchased an airline ticket for travel between *************, ********** and *****, *******. The airline was contacted by ************ to cancel the reservation and credit toward future travel was held. The airline has advised that a refund was not available. We were contacted February 3, 2022 and asked to make a new reservation using the credit. The new fare was less so an email was sent advising of the residual credit that was held . We were contacted a few days later, February 14, 2022 and asked to make a change to the return date. This was done. There seems to have been some confusion over the confirmation of the seats. We have now processed refunds for all fees and services charged by our agency and we have confirmed with the airline that ************ is still holding the credit advised in the email. He has been advised of this same information. 

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

  Customer response

  03/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  A) In contrast to Cheapo's statement herein, as of today ******** ******** continues to maintain that it holds no residual credit for the reservation I originally made through Cheapo. In fact, ********'s consistent position that I have no credit is the primary reason I filed this complaint. An AA credit of at least $203.71 and perhaps $251.70 (the difference between my original Cheapo ticket purchase of $944.90 and the cost of the flight I actually used, $693.20) seems to have disappeared while in Cheapo's custody. Under separate cover I have asked a Cheapo representative to provide documentation that in fact AA is holding the credit that Cheapo claims it does.
  
  B) Adding to the confusion, Cheapo has sent me several emails beginning March 14 stating that it has "processed" refunds to my credit card and that these now total $203.50. To date, my cards show no such activity. Given the history of these dealings, I consider no refunds to have been "processed" till they clear the card company. It is unclear when this is to happen. All I know is my bank does it in a day.      

  C) Cheapo's itemization of its refunds is vague to the point of uselessness. What, for instance, is a refund of $174.60 for "Service Fees and *************** Services fees of $174.60 to make three reservations using a customer's own $944.90 credit? Is it actually a partial refund for the disappeared AA credit?       

  D) In addition, I earlier complained that I had been forced to purchase a $40 inbound seat because Cheapo's agent had erased my seat reservations or never made them (In exchange for this service, Cheapo appears to have charged me a "Travel Assist SeatMap - AIR" fee of $15.95). My $40 seat purchase is not identified on Cheapo's list of items to be refunded. 

  E)  Last, I had separately demanded $100 compensation for being forced to fly in one of the two worst seats left available at the back of the Economy section on a five+ hour cross-country flight due to Cheapo's failure to make or hold the outbound seat I had reserved. (Yet Cheapo did remember to charge me for a "Support Package Premium" fee of $12.95.) I see no reference to the $100 anywhere in Cheapo correspondence.    

  Despite vague assurances that all is resolved while we continue to grapple with basic matters of fact, I remain hopeful that I will see a full accounting of this unfortunate series of "oversights" or "errors" and a prompt, satisfactory resolution of same.
  

  Sincerely, 
  

  *****************
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.
  

  
  
  

  Business response

  05/02/2022

  *** ** ****   ****** ******** ****** *********************** ** ******* *** ********* ********* **   *****   *** ********************** ******** ******* ****** ********

   

  Dear ******************:

   

  This is in response to the latest rebuttal we received regarding the above-mentioned booking number. In the original complaint ************ requested assistance with an airline ticket purchased through our website.

   

  In the rebuttal ************ confirms that his complaint has been resolved. He is holding credit with the airline and fees have been refunded. We now consider this matter closed.

   

  We appreciate the time and attention your office has given to this matter.

   

   

  Thank you,

  Customer response

  05/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  03/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In emergency trying to find cheap flights to Mexico. CheapOair popped up as the cheapest. I filled in information about my husband because he’s the one traveling, date and time of travel and I received a transaction number. I received email requesting passport information to finish process, I called the number provided. They had me on hold for 20 minutes. I hang up and call airline where he’s supposed to fly from. They have no information on him at all. I call ******** ******* to cancel transaction and they tell me that I need to call vendor to issue a refund. The original amount charged to my card is $170.88 then $1.01. The $1.01 was returned but only $20.80 of the second transaction was returned. I received no benefit. I had to book on my own directly with airline for my husband because his father is gravely ill, in Mexico. Otherwise we would have never used this Cheapoair.

  Business response

  03/15/2022

  ***** *** ****   ****** ******** ****** ***** ********* ** ** **** *** **** ***** *** ***** **   *****   *** ******* ************ ******** ******* ****** ********

   

  Dear *** *********:

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** ******* is requesting assistance with an airline ticket purchased through our website. 

   

  *** ******* went onto our website on March 8, 2022 and purchased an airline ticket for travel from Houston, Texas to Monterrey, Mexico. We were contacted later that same day and asked to cancel the reservation. The reservation was cancelled and our service fee of $20.80 was refunded. On March 9, 2022 the ticket cost of $150.08 was refunded. All charges have been refunded back to the original form of payment given at the time of purchase. We have reached out to *** ******* to confirm that she received the email confirmations of the refunds but have not heard back. We are happy to assist if she has further questions or concerns. 

    

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 01/01/2022 I used C************ and I bought tickets for 3 people (me, my husband and my son), to fly to Peru. Booking number ********. The flights were 02/17/2022 Departure from SFO to LA, LA to Lima, Lima to Chiclayo. Return on 02/28/2022 from Chiclayo to Lima, Lima to LA, LA to SFO. (Itinerary attached) The day of the departure, when were at SFO airport we were told that my husband could not fly because his passport expires in 4 months. It was a surprise to us, we thought that 4 months was still ok but they told us that 6 months is the minimum time. We called cheapoair to rebook but they were charging $1087.00 per person ($3261.00) on top of what we already paid ( around $2300.00) for the previous tickets. We thought it was way too expensive because we checked on their website and saw the prices were cheaper. So we decided to cancel all the flights remaining, including the return flights. We were told that we can not get any refund because it was q NO SHOW. We explained what happened and told them that we were still at the airport, it wasn'ta no show. We were transferred to other representatives, keept on hold several times, got disconnected and we could not get a solution for this problem. My husband called again later and was told that someone will call in 2-3 days. No one called, we called again and were told that the case got denied and reason again is because it was a no show. I would like a reimbursement, at least some money back. I worked really hard to get the money for the tickets. I think cheapoair is using a NO SHOW as a reason to keep my money. Please help me.

  Business response

  03/04/2022

  ***** ** ****   ****** ******** ****** ***** ********* ** ** **** *** **** ***** *** ***** **   *****   *** ******* ****** ******** ******* ****** ********  

  Dear *** *********:

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** ****** is requesting assistance with airline tickets purchased through our website.

   

  *** ****** went onto our website on December 31, 2021 and purchased three airline tickets for travel between San Francisco, California and Chiclayo, Peru.  Travel was scheduled to depart February of 2022. We received a call on the day of departure advising that boarding had been denied due to the passport for one of the passengers expiring 4 months after the scheduled return. At the time of purchase *** ****** was advised that the passports must be valid for 6 months after the scheduled return flight.

   

  Because travel could not be taken *** ****** has requested a refund. Only the airline can authorize a refund from their company for tickets they have set as non-refundable. We have gone to them to ask that they waive their rules and authorize a refund. We have been able to advise *** ****** that the airline has authorized a refund of the tickets and it is being processed back to the original form of payment given at the time of purchase.

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

  Customer response

  03/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I did not get 100% refunded but im ok with what i got. I also wanted to respond to the business response. It would have been nice if someone told me that the passport should not expire in less than 6 months. But nobody told me that. The business response says that i was adviced about it but that is not true. Sincerely,
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  date of transaction: July 12, 2021 money i paid the company: $3,210.65 CAD business committed to a partial refund of: $1,245.85 CAD nature of dispute: i purchased a 2-way plane ticket through cheapoair with Emirates airline from Toronto to New Delhi. my return flight from New Delhi to Toronto was cancelled due to last second ban of Indian flights to the Middle East (my connection was going to be in Dubai). cheapoair emailed me informing me of the cancellation and to call them immediately to process a partial refund. I called them and opened the refund request on August 8, 2021. It says if no refund appears in your account within 2 billing cycles, (~2 months) please email them. I have reached out to them various times via email and phone. No one is helping me. I have spoken to many different managers and supervisors. All of them are saying the same thing that they are waiting for the airline to issue a refund. I have a very hard time believing this because when I booked directly with airlines like United and Air Canada, and cancelled, I was issued my refund in 2-3 business days. This agency is a scam and fraud and refuse to provide me any additional information and a time frame of when i can expect my refund. the business is not trying to resolve the problem. they have not once made any attempt to contact me for any updates, i always have to call them to demand information. i am constantly on hold for hours and no one cares. i was also hung up on by a rude and impatient “Supervisor” named ****** Horrible customer service and I can’t get answers or my refund that they guaranteed. booking number is ******** and email address is *******************

  Business response

  03/04/2022

  ***** ** ****   ****** ******** ****** ****** **** ** ** **** *** **** ***** *** ***** **   *****   *** ***** ********** ******** ******* ****** ********  

  Dear *** ****:

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** ***** is requesting assistance with an airline ticket purchased through our website. 

   

  *** ***** went onto our website on July 12, 2021 and purchased a round trip airline ticket for travel between Toronto, Canada and Delhi, India. Travel was scheduled for July of 2021. The outbound flights were taken but due to covid travel restrictions the return was cancelled. At *** *****’s request a refund request was submitted to the airline. They hold the funds so only they can authorize a refund from their company. We are working with the airline to confirm information on the refund for *** *****. We understand that this has taken much longer than usual, and we are working to be sure the funds are processed back to *** *****.

   

  We regret any inconvenience or frustration caused by the delay and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

  Customer response

  03/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I just contacted Emirates to demand information on this case. They confirmed over the phone but refused to put in writing that they HAVE ISSUED THE REFUND TO CHEAPOAIR. I respect their decision to refuse to put it in writing because unfortunately I booked with a third party and SCAM of a travel agent, CHEAPOAIR. This agent IS HOLDING MY MONEY AND NOT RETURNING IT TO ME. I am demanding proof from Cheapoair of all communications with Emirates or I will seek this in small claims court along with compensation for emotional distress. I am filing a complaint with TICO also right now. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business response

  03/14/2022

  ***** *** ****   ****** ******** ****** ****** **** ** ** **** *** **** ***** *** ***** **   *****   *** ***** ********** ******** ******* ****** ********

   

  Dear *** ****:

   

  This is in response to the rebuttal we received regarding the above-mentioned booking number. In the original complaint *** ***** requested assistance with an airline ticket purchased through our website. 

   

  *** ***** has stated that she received information from the airline that they had processed a refund to our agency. We have not received any refund and have requested that the airline give us information regarding it. We have also worked with *** ***** on a resolution. A refund has been processed to her while we wait for the airline confirmation.  

   

  We appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 6th, 2021 I bought an airline ticket from ************* (Fareportal inc) for my wife and my son with Ethiopian airline for December 18th 2021 from JFK to Sierra Leone and returning from Sierra Leone on January 1st 2022 with Air Morocco. The booking number ******** and total cost paid to Cheapoair was $3895.84, with several communications with Cheapoair they refunded part payment of $1710.00 from Air Morocco flight cancellation on December 15th. On January 27th 2022, I spoke to Cheapoair associates who promised he will get back to me within 48 to 72 hours regarding refund with Ethiopian airline unfortunately he did not. I have sent multiple emails to Cheapoair customer service and copied CEO Sam Jain no response from them. Also I have reached out to Ethiopian airline several times, the last communication with them was this evening 2/15/2022, they referred me to contact my travel agency for my refund. I am not asking for interest on my money rather I'm requesting for my refund payment of $2185.84 made on the tickets. The airline changed their schedule from the original schedule before I purchase the tickets and the scheduled change did not work for us, so I called to cancel as the airline suggested.

  Business response

  02/21/2022

  ******** *** ****   ****** ******** ****** ***** ***** ** ** **** *** **** ***** *** ***** **   *****   *** ******* ************ ******** ******* ****** ********

   

  Dear *** *****:

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** ******* requested assistance with airline tickets purchased through our website. 

   

  *** ******* went onto our website on September 6, 2021 and purchased two round trip airline tickets for travel between New York, New York and Freetown, Sierra Leone. Travel was scheduled for December of 2021. Because several airlines were involved in his chosen itinerary tickets for the outbound and return flights were issued separately. We were advised of schedule changes to his return flights that were made by the airlines. These were unacceptable to *** ******* so he requested a refund. As he mentions in his complaint, he has received a refund for those tickets. He has also requested a refund of the outbound flights. We have advised him that we have sent his request to the airline. Only they can authorize a refund from their company.  Once we receive their response we will, of course, advise him. 

   

  We regret any inconvenience or frustration caused by this delay and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

  Customer response

  03/01/2022

  Thank you for taking your time addressing my concerns,the reason I disagreed with their response because they never addressed how long it will take for me to receive my refund.
  In December 15th I emailed Cheapoair requesting my refund with multiple follow up emails which, they did not respond. During my phone conversation they refunded $1710 instead of $1993.64 from Air Morocco on 27th of January.
  Then I asked about Ethiopian airline refund, the Agent promised to get back to me within 48 to 72 hours which he never did. I followed up with emails no response from the upper management as well the customer service
  I received a response from them after I filed a complaint with BBB. So how long will I wait to receive my refund of $2185.84.
  I have communicated with Ethiopian airline several times and they could not issue me the refund because I bought the ticket with 3rd party (Cheapoair) and they said Cheapoair should contact them (Ethiopian airline)for the refund.
  My question is how long will I get my refund Of $2185.84?.I would not mind give them still middle March 2022 to receive my money because this issue has been ongoing since December. I would not like to go to court perhaps if they could not issue my refund, then I have no other option. Thank you again.
  Sincerely
  
  ******* *******
  

  Customer response

  03/21/2022

  Thank you so much for the help BBB has provided to get this matter resolved amicably. Unfortunately I have sorted other means to get my refund. I have filed the case in a small claim court on Staten Island. Also I did reach out to Ethiopian Airline with a good response from them. But it appears Cheapoair or Fareportal has a different reason. Thank you again
  Best regards
  ******* *******
  
  I wish I could forwarded Ethiopian airline response,if you have email address so I will send it to you.

  Business response

  03/25/2022

  ***** *** ****   ****** ******** ****** ******** *** ** ** **** *** **** ***** *** ***** **   *****   *** ******* ************ ******** ******* ****** ********

   

  Dear *** ***:

   

  This is in response to the latest rebuttal we received regarding the above-mentioned booking number. In the original complaint *** ******* requested assistance with airline tickets purchased through our website. 

   

  *** ******* is looking for a refund for the tickets for his outbound flights. Because the airline holds the funds only they can authorize a refund from their company. *** ******* requested that we go to them and request that they waive their penalty. They have now gotten back to us and advised that the fees will not be waived. The flights went out as confirmed. The fare rules that the tickets were purchased under remain in effect. We have advised *** ******* of this same information and the refund minus the airline fees is being processed.

   

  We regret any inconvenience or frustration caused by this delay and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  02/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: November 04, 2019 Amount of money we paid the business: $3,464.25 + $50.85 (Traveler Assistance) + $105.00 (Cancellation fee) = $ 3, 620.10 What the business committed to providing you: Cheap O Air has failed to contact and communicate with us. What the nature of the dispute is: My family and I were supposed to go to the Philippines from June 02, 2020 - to July 21, 2020, but the uncertainty of COVID-19 prevented us from traveling. We have never used the ticket due to COVID-19 and planned to use it last year 2021 and this year 2022 but Cheap O Air has failed to provide any details and kept transferring my call to Japan Airlines 4 times and vice versa. The Philippines also had restrictions for American citizens which prevented us from going completely. I also asked for a refund which CheapOair did not allow. I had a conversation with CheapOair agents where I was told that the last date rebook is April of 2022. I am worried that they are waiting until April and just tell us it's already expired. I am a 65-year-old woman and my husband is 72 years old so traveling will put us at risk. CheapOair transferred the responsibility to Japan Airlines and failed to resolve the issue. We are genuinely asking for a full refund of $3, 620.10. If you could please help us get the full refund because I am currently unemployed and this is a serious amount of money. Thank you CheapOair Booking: ********

  Business response

  02/16/2022

  ******** *** ***** * ****** ******** ******* **** ******** ** ** **** *** **** ****** *** ***** **   ****** * *** **** ***** ********* ********* ******* ****** ********

   

  Dear *** ********

   

  This is in response to the complaint we received regarding the above-mentioned booking number. In the complaint *** ******** is requesting assistance with an airline ticket purchased through our website.

   

  *** ******** went onto our website on November 4, 2019 and purchased an airline ticket for travel between Las Vegas, Nevada and Manila, Philippines. Travel was scheduled for June of 2020. In April of 2020 *** ******** cancelled her reservation. At that time she was sent an email advising that she was holding credit toward future travel and asked that she be aware that airlines had rules regarding the redemption of the credit. We were then contacted in August of 2021 asking that a new reservation be made using the value of the original tickets. We checked with the airline and were advised that the tickets had expired and there was no longer any credit toward future travel available. We have asked that they waive their rules and allow the credit to be reopened but they have denied the request. Only they can authorize a refund from their company and they have also denied this request. This is an airline decision that we have no voice in. We must abide by their rules. We have no authority to waive or ignore rules they have set, neither can we refund money from their company. 

   

  We appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

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