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Business Profile

TV Stations

Fox Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 127 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my Fox Nation subscription November 25, 2023. They sent me an email to come back at 50% off. I decided to try it again for $32.50 but when I got my Amex statement they charged me $64.99 +tax = $70.53!I reached out by phone and email and was told NO refund. This is fraud to bait with an offer to come back at a discount and then charge full price. I am not asking for a full refund, just what was promised. I want a credit of $32.50 + tax. I am being reasonable but continue to get lip service from customer support!

    Business Response

    Date: 12/13/2023

    Fox Nation will reach out to this consumer directly re: resolution. 

  • Initial Complaint

    Date:12/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 26 FOX Nation charged my credit card $73.67 for a yearly subscription which they did not send any notification for. I signed up last November and did not know the exact date. They did not send an email before they charged my account or after they charged my account. This is dishonest to think someone would remember year-to-year without any notification. I want a refund for this charge as I did not authorize it.

    Business Response

    Date: 12/14/2023

    Fox Nation has reached out to this consumer directly for resolution. 

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, on Nov. 22nd, 2022 I signed up for Fox Nation. We never watched it. I had noticed I was getting a monthly charge from Xfinity, not Fox. I spoke with ******* and asked about the charge and they said, I didn't sign up on the Fox website. I told them to cancel and forgot all about it. On Nov. 23rd, I received an email from Pay Pay stating that they paid Fox Nation $65.00. I went on Fox website and had to do a chat. I was told no refunds as started in the policy. I told them I had never received an email from fox saying I signed up and would be charged $65 a year later. The response again, was no refunds and he shut off the chat. I then tried email support. They said after looking at my account, which I do not have, there were no refunds. They never responded to any responses I had after that. I tried to find a phone number to speak to a person, called and it's only automated and could only leave a comment. Never got a call back. I started a new email explaining, that xfinity was charging me because I never signed up from the website and that I never received anything from Fox saying I did. I also never received an email stating I was going to be charged the $65.00 which would have given me the choice to keep it or cancle. I decided to try and see if I even had Fox Nation because I canceled with Xfinity, who is apparently where I signed up, not the Fox website. I don't have it! It says I have to subscribe! I'm not sure how they were able to use my Paypal for payment I never authorized. I have tried and tried to resolve this with no luck. It's just NO REFUNDS! They aren't even reading my responses to explain to them that I was subscribed through Xfinity and not the Fox website and had canceled it. I also told them I don't have an account with ***, I checked, and I don't even have Fox Nation on my TV. I'm getting charged for something I don't have. What a nightmare. Apparently after searching, Fox Nation has many complaints with the same issue as I am having. This is just so wrong. It's my hope you can help me with this as I can't get help from them. Thank You ******************* *****************

    Business Response

    Date: 12/11/2023

    Fox Nation has reached out to this consumer directly for resolution. 

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Annual subscription to FoxNation, billed on 11/28 received no notice did not realize until I got my checking account monthly statement. Contacted them immediately, was told could receive no refund of subscription as terms of service are final. I feel it is fraudulent that you receive no notice prior to being re-billed for service. I don't watch the subscription anymore, I hate the service, and feel defrauded. I want a refund from them, and will not stop til I have recourse on action, and will be warning others of their actions. If none is provided I plan to continue to message their customer service with endless complaints regarding subscription offerings, and lack of customer service.

    Business Response

    Date: 12/06/2023

    This customer has been email directly by ********************** for resolution. 

    Customer Answer

    Date: 12/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:12/04/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fox Nation streaming service was automatically renewed for the year. I unsubscribed for the next year and currently valid until November ****. I tried to log into my account and I am denied the service I paid $64.99 and it wants me to purchase another subscription on same account. I seeked help in there chat and this individual could not remedy my account to active. I was robbed.

    Business Response

    Date: 12/04/2023

    Fox Nation is reaching out to this customer directly regarding a resolution. 

    Customer Answer

    Date: 12/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25 I reviewed my account and saw that my yearly fee was $1.50 per month, at that price I decided to maintain the service. I did not get any notice and then on 11/29 was notified that I was charged $64.99. I cancelled the subscription, yet FOX is stating they do not give refunds. Their service is lacking as compared to out similar services in content and mobility within the site..

    Business Response

    Date: 12/04/2023

    Fox Nation has reached out to this customer directly for resolution. 

  • Initial Complaint

    Date:12/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a Fox nation account over a year ago. Didnt watch it much so we canceled it. Seemed the cancellation went through and had no further issues. A little over a year later I notice a charge through my pay pal account for *****. It occurred 12-3-2023. I contacted and filed a dispute through PayPal and also was in a chat situation with Fox nation for well over an hour with zero resolve so far. Ironically even though they charged me for this I cant even get the app to open. This has to be one of the most fraudulent companies I have ever dealt with. Buyer beware!

    Business Response

    Date: 12/04/2023

    Fox Nation has reached out to this customer directly in order to find a resolution. 

    Customer Answer

    Date: 12/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    As long as they actually refund my account. If not I will amend this.
    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/2023 I was charged $69.38 for an annual renewal on my Fox Nation account. I saw the charge on 11/30/2023 and contacted the company because I had not received any email or notification my account would auto renew or what the amount would be. I only received promotional emails saying renew at 50% off. When I logged into my account to contact them the 50% off offer was still showing. I let the ** chatbot know I am not working and cannot afford it at this time please cancel my account, remove my credit card and refund the amount. They told me they do not issue refunds but they will cancel my account. So now I have paid for a year and do not get to use the year I have paid for because my account is now canceled. They still have my credit card in the account and there is no way for me to remove it. I do not believe it is legal to charge customers then refuse to provide the service they paid for. It is also false advertising to continue to promote an offer then not honor it. I would have no problem had I been notified of the auto renewal amount and date I would be charged. I was not ever notified.

    Business Response

    Date: 12/05/2023

    Fox Nation reached out to this customer directly for resolution. 

    Customer Answer

    Date: 12/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I truly appreciate your facilitating this matter.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 24th I received an email from FoxNation that my account has renewed. I seen this message on 11/25/2023. When I purchased the year of FoxNation I was living in **************, and have recently moved to *******. I certainly do not remember that I had requested automatic renewal, but even if I did do that, I feel I should have been notified that the renewal was going to happen on 11/24/2023 and this would have given me time to cancel! I chatted with someone named ***** today and was informed that it is non-refundable. I told him I never received notification, but he kept writing it is non-refundable. I told him I was a Senior citizen and can not afford to lose $68.89 and would appreciate a refund. He said he was sorry, but could not refund.I said I was going to complain to BBB because I believe it is an unfair practice not to notify a customer of a renewal. That didn't phase him either. I feel this is entirely wrong. The email states renewal on 11/24/23 and I cancelled 11/25/23, with no prior notice except an email telling me it renewed.

    Business Response

    Date: 11/28/2023

    Fox Nation is reaching out to this customer directly for resolution. 

    Customer Answer

    Date: 11/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:10/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fox sports app issue with Amazon fire tv. I emailed, talked with support chat. Still nothing is being done. They emailed once and then stopped reply to me. App is unusable.

    Business Response

    Date: 10/10/2023

    This account is for ************** not Fox Sports.  Customer may reach out to Fox ********************** Help Site for assistance.  Link to the Help Site: *********************************************************************************;

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because.   

     

     Fox sports doesnt email me back  I cant get through to anyone there  can you help me? 

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 10/13/2023

    This complaint was lodged with Fox / Fox News.  We are separate companies. This is a Fox Sports complaint and should lodged with Fox Sports. 

    Customer Answer

    Date: 10/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Hi. I have done that. Gotten so many different answers and been told wrong info   Then got told I would get email and then fox never replied back   Terrible experience with Fox can you help me? 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

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