Reviews

This profile includes reviews for CityMD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CityMD has 22 locations, listed below.

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  CityMD

  New York, NY 10105

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  CityMD

  336 E 86th St New York, NY 10028-4615

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  CityMD

  138 Delancey Street New York, NY 10002-3325

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  CityMD

  2317 Center Island Route 22 Union, NJ 07083

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  CityMD

  37 West 23rd Street New York, NY 10010

Review Details

• Review fromDiana R

  Date: 09/06/2023

  5 stars
  City MD saved me! I got an infection when my doctor was on vacation and so was his covering doctor. I went to the ** where they cut a rather large abscess open and drained it. They referred me to a breast surgeon whose office turned out to be closed for the 3 day holiday! I went home but knew I needed daily changes of wound care, but I didn't know where to go. I decided to go to City MD at West 88th St. and see if they could do it. They did do it, and I went there every day for 4 days. The doctors were upset that they were being asked to do something they don't often do, but they did it. One doctor told me he would get a referral for a wound care nurse to come to my house daily to change the dressing. Meanwhile, my doctor had returned from vacation, changed the dressing, and said he ordered a wound care nurse as well. I noticed that someone had left me a voiicemail that I had missed, and I realized that it was from City MD, askinng me to return their call. When I did so, they told me that my City MD doctor had arranged for the wound care nurse! I was surprised and pleased that an ****************** had actually pursued follow-up care for me! It was all arranged right on the phone with me and the City MD person and the wound care person right on the phone! I am so grateful to City MD for not letting me fall through the cracks! They get 5 stars from me!

  CityMD

  Date: 11/27/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Review fromNadine B

  Date: 08/20/2023

  1 star
  The front desk need more customers service training. I find them very impersonal, unprofessional, and detached from the people being registered.my perception is that we are more of an annoyance to them. I would give a zero star, but the medical assistant was the only one I was impressed with.

  CityMD

  Date: 08/21/2023

  Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our Patient ******************** to discuss your concern. You may also contact us as *********************** or ************.

• Review fromNicole B.

  Date: 06/28/2023

  1 star
  I came into the City MD Broadway Triangle for STD test with my boyfriend *************************** we both got tested for STDs and while he was getting his test done he received oral *** from one of the employees in the other room next to mine it took him a long time to come out of the room after I was done which I only took 20 minutes he took about an hour. I hate this place. NEVER go back there again!!!!!!!!!!!!!!!!!

  CityMD

  Date: 11/27/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Review fromKen C

  Date: 06/10/2023

  1 star
  I went to City MD 14 st for a doctor visit. I am being charged for $300 when I have insurance and my copay is $50. They said my insurance is not covering the visit because theres a billing code issue. They are unable to get money from the insurance so they try to pressure me to pay it. I have spent the last year trying to have this resolved and now they are sending a final notice threatening me with their collection agency.

  CityMD

  Date: 06/15/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Review fromCari P

  Date: 04/12/2023

  2 stars
  Never had trouble like this before at City MD but this ordeal is extremely aggravating.My insurance company makes my husband and I get a wellness check up. **** min exam/questions if that. We went and are now receiving a bill only for my husbands well visit..and an even higher bill when we picked up his 4 question paper for the insurance company.Again, my visit was covered and his visit $375$75 on top of our copay And $300 the day he picked up the 4 question (yes/no)And check offs questions.We both were in and out. Weight blood pressure pulse height (4 questions paper)Supposed to be covered and not cost ** like prior years. $375 is just insane.Terrible

  CityMD

  Date: 04/18/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

  CityMD

  Date: 05/08/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Review fromElizabeth V.

  Date: 02/25/2023

  1 star
  I visited CityMD in Park Slope on 2/23/2023, exhausted and in excruciating pain, after having been up all night suffering with a UTI. When the doctor came in to give me the results of my testing, he was clipped and sarcastic. I had never been diagnosed with a UTI, and so I had a lot of questions, which he did not allow me to ask as he was already halfway out the door. Desperately seeking relief, I asked if he could at least approximate when the antibiotics he prescribed to me might be able to alleviate my symptoms. He replied, I dont know, I left my crystal **** at home. You will not find a caring team here, unfortunately.

  CityMD

  Date: 04/06/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

  CityMD

  Date: 04/21/2023

  Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint/concern seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

• Review fromADAM R.

  Date: 10/25/2022

  1 star
  Charging $250 for a covid 19 test that should cost $125 *** is robbery at its finest. Also, charging someone 1 year later is ludicrous. Dont try to call because no one will pick up. If you email theyll tell you to talk to the insurer, who didnt charge you. STAY AWAY From CityMD.

  CityMD

  Date: 08/11/2023

  Thank you for providing this feedback. Summit CityMD investigates all issues that are reported to the Better Business Bureau. To protect patient privacy and confidentiality, we cannot confirm that this individual is a patient of Summit CityMD; however, wed like to remind the public that complaints may be reported directly to our Patient ********************* To speak with a member of our Patient Relations staff, please email ***************** Patients may also call ************ Monday through Friday between 8:30 AM and 5 PM.

• Review fromIzabel R

  Date: 10/15/2022

  1 star
  I went to City MD in the Bronx, ******* with general Flu symptoms. The doctor asked me if I had allergies and I said NO. She asked me if I was coughing and I said NO.Guess what: she filled my prescription with medications for cough and allergy.This is not the first time I have been disappointed at CityMD. For the medication: they must be getting $ out of all the pharmacy's profits. In this country healthcare is a business aiming for profits.

  CityMD

  Date: 08/11/2023

  Thank you for providing this feedback. Summit CityMD investigates all issues that are reported to the Better Business Bureau. To protect patient privacy and confidentiality, we cannot confirm that this individual is a patient of Summit CityMD; however, wed like to remind the public that complaints may be reported directly to our Patient ********************* To speak with a member of our Patient Relations staff, please email ***************** Patients may also call ************ Monday through Friday between 8:30 AM and 5 PM.

• Review fromBarry N.

  Date: 09/29/2022

  1 star
  THEY DESERVE ZERO STARS! I visited ************** on Jun 9, 2020 for a Covid-19 ANTIBODY Test, which is supposed to be fully covered by the ******************* Yet, about two years later on July 3, 2022 I receive a bill from CITYMD stating I owe them two hundred dollars. CITYMD submitted a bill to my insurance carrier ****** ***** in the amount of three hundred dollars. ****** ***** reimbursed them in the amount of one hundred dollars. Thus they are asking me to pay the balance of two hundred dollars according to them. I have contacted my insurance company and they state they are filing an appeal. CITYMD has sent me a letter stating that if I do not pay the bill shortly they will turn this matter over to a collection agency.

  CityMD

  Date: 08/11/2023

  Thank you for providing this feedback. Summit CityMD investigates all issues that are reported to the Better Business Bureau. To protect patient privacy and confidentiality, we cannot confirm that this individual is a patient of Summit CityMD; however, wed like to remind the public that complaints may be reported directly to our Patient ********************* To speak with a member of our Patient Relations staff, please email ***************** Patients may also call ************ Monday through Friday between 8:30 AM and 5 PM.

• Review fromMudassir I

  Date: 09/10/2022

  1 star
  Just got hit with a 200 dollar bill for a covid test from 2020 in ***. This is more than ridiculous. Before I went in I confirmed it with them that I wouldnt have to pay anything. 2 years later here we are.. How is this even happening ?

  CityMD

  Date: 08/11/2023

  Thank you for providing this feedback. Summit CityMD investigates all issues that are reported to the Better Business Bureau. To protect patient privacy and confidentiality, we cannot confirm that this individual is a patient of Summit CityMD; however, wed like to remind the public that complaints may be reported directly to our Patient ********************* To speak with a member of our Patient Relations staff, please email ***************** Patients may also call ************ Monday through Friday between 8:30 AM and 5 PM.