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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Furniture Consignment

Kaiyo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Consignment.

Complaints

This profile includes complaints for Kaiyo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kaiyo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kaiyo

      50 W 23rd St Fl 14 New York, NY 10010-5231

    • Kaiyo

      750 Lexington Ave Fl 9 New York, NY 10022-9847

    Customer Complaints Summary

    • 202 total complaints in the last 3 years.
    • 166 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/7/24, Kaiyo picked up our Basset L-Shaped ***** Leather Couch With Nailheads. They were supposed to sell it and let me know once that happened and I would be receiving a portion. See item details below:Item ID: ****** Estimated Retail Price: $6,200 Condition: Gently Used They never alerted me about the sale. However I went online on 8/17/24 and it showed it was sold and I was owed $338.64. I filled out all the relevant forms online and they sent me a confirmation that I would receive an email from ************ with my ePayment in 7-10 business days. See details below:Payee: ******** ******* Email: ****************** Amount: $338.64 That date came and went and I have since emailed them following up many times. On 8/31/24 they said they are winding down their business and we'd get info on how to get paid soon. I followed all the instructions on their website. However they do not reply to emails nor will they confirm when/how we will receive the money they owe us. Would be grateful for any help getting the money they owe us. Thank you!

    • Initial Complaint

      Date:04/28/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiyo picked up my vintage furniture on July 12, ****************************************************** portion of the sale. It sat unlisted for a few months with no information then in October, 2024 I was told the company was winding down and to submit an email to ***************************************** to submit a claim with the amount claimed, item and my contact info, which I have done several times since then with no response. So they have my furniture, never attempted to sell it and never paid me for it.

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I gave Kaiyo ***** furniture (3 seats skirted English roll arm sofa and 2 club chairs) on 06.22.2024 (order # ******) to sell them for me and provide me with the sale proceeds. Their contact number for picking up the order is: **************. Here are their visit details according to their email sent on 06.20.2024:Visit Date: 06/22/2024 Time Window: 9am-1pm Appointment address:********************************************************** Contact information:***** *******, ************ On 08.27.2024 I sent them an email after I checked their website listings and found that my furniture status is sold: pending pick-up. They replied back that Furnishare dba Kaiyo is doing a wind down of the company and that I will receive communication on how to file a claim with them. I didnt receive anything from their end. I found the email of furnishareclaims and sent them an email 11.25.2024 asking for refund and didnt receive anything reply from their end since then. On 04.22.2025 I sent another email to Kaiyo support and to furnishare to follow-up on my claim but no answer till now.

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 20 2024 we "cashed out", meaning we were requesting to be paid our proceeds for the used furniture sold on the Kaiyo website. But we have gotten no response since then.

    • Initial Complaint

      Date:04/21/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $3,123.01 owed to us by Kaiyo (**********), I made the claim well in advance of their December '24 deadline and have received no acknowledgement yet that they received my information.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave Kaiyo custom made furniture to sell that was like new in mint condition. They never paid me or gave the furniture back.

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Kaiyo to sell some bar stools because I was moving and didnt have space for them in my new home in April 2024. I periodically called to check the status of my account, but I could never get anyone on the phone. Recently, I sent an email to ******************************** and received a failure notification in response. After that, I decided to ****** the company and discovered that it closed in August 2024. My Order #****** totals $1,900.00 for three bar stools, and I have received no information about their status. I also don't know where my furniture, which was picked up on April 17, 2024, is currently located. Any assistance would be greatly appreciated.

    • Initial Complaint

      Date:03/31/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late December 2023 I paid Kaiyo to pick up my 10' antique dining table and 10 chairs (Item numbers ******, ****** and ****** aka order #******). They were supposed to list them for sale and share the sales proceeds with me. I never saw my furniture listed on their website and I don't know if they sold it or not. I emailed Kaiyo periodically throughout 2024 about the status, but never got a response. I hear Kaiyo may be in bankruptcy now.

    • Initial Complaint

      Date:03/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The couch was picked to be advertised on their website. the company sent no email, and now hasnt sent me any money for my couch, or any compensation whatsoever. I have put the order number for tracking, but they took a very expensive couch, and I havent heard anything since.

    • Initial Complaint

      Date:03/14/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaiyo agreed to pick up my Victorian couch to sell on their website for $3500 on 05/22/2024 they came between 8am-12pm from ********************************************* My contact information at the time was ****** *********, ************. Kaiyo closed the business and did not contact me or advise me on how they are going to pay me for the sofa they sold.

    Kaiyo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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