ComplaintsforSpoiledChild Inc.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/4/24 I started a Try Before you Buy Trial product. Was charged $6.25 non-refundable shipping charge. On 8/14 had not received the product yet so inadvertenly went back into the website under a different email address ordered a different product, ccharged $46.42, got it within days, used it sparingly but it ran out in less than 30 days. I emailed my complaints to the company. I got canned letters back. In that process of communication I discovered I was charged $61.95 on 9/7/24. Asked what that was for and told it was for my Try Before you Buy product that I ordered on 8/4. Confusion set in- bottom line was that by their own admission to this day (9/11/24) I still have not received the Try Before You Buy product even though they charged me. I demanded they refund me $61.95 and cancel that order. Have not heard a word from them. This is a fraudulent foreign comapny with poor business practices and does not care for customer.

  Customer response

  09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for products on 8/16/2024 for $ ****** and have yet to receive the items. I have corresponded with company **** multiple times since 8/28/2024 and the company has continued to promise to send the products with no action taken or tracking number provided. There is no transparency as to the cause of the delay nor the projected shipment date, originally to have been shipped no longer than 7 business days from 8/29/2024 as per the **** on the website. When I checked back for the status on the website this past weekend, the order is no longer coming up as an active order. A *** offered to ***lace the order with my original inquiry and I requested the original tracking number. The *** advised there had been an error and the order was not sent, offering to ***lace or refund. I requested a ***lacement, yet by the end of the same week no tracking issue had been provided. I requested a refund this past weekend and they ***lied continuing to promise to send the products but unable to provide a tracking number nor a projected shipping date. I also noted today several complaints on review websites of similar issues for other customers.

  Business response

  09/12/2024

  Hi *******,

  We apologize for all the inconvenience cause to you. We understand that receiving your order in a timely manner is important to you, and it's just as important to us. However, there are some instances that may cause the delay of the shipment that is out of our control. It also appears that you are already in contact with our customer service team. Please continue to communicate with them for further assistance. I noticed that they have responded to all of your tickets, so please be sure to check both your inbox and spam folder.

  Thank you for your patience and understanding!

  Customer response

  09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as a refund was issued.
  
  Sincerely,
  
  ******* *********
  
  
   
  
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As instructed I went into my account & followed the instructions for canceling subscription. Then I sent this company an email January 23, 2024 to cancel my subscription. They are still sending it & using my debit card for payment. I have called 2 phone numbers for them###-###-#### and ************** & have never reached a person. I am hoping for a reimbursement for everything theyve sent since my cancellation email & to get this thing canceled as requested. Spoiled Child Collagen ************************************** Mailing label address is ***************************************** I am ************************* ******************************************************************************************* Cell- ************** The 500 dollar amount is a guess @ how much they have sent since canceling. I didnt keep up because I thought every box would surely be the last!

  Business response

  09/11/2024

  Hi ******! I'm very sorry to hear about this situation. Upon checking, I can confirm that both of your subscriptions have been canceled. According to our records, the latest auto-refill order was processed on January 15th, and no further charges have been made since then. Please dont hesitate to reach out to our customer support at ****************************************************** if you have any other questions or concerns!

• Initial Complaint

  09/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company tried to take money from one of my accounts, I had never heard of them until this incident, the only way to contact them is by email or sms, the number provided does not give access to talk to anyone. I am trying to find a way to talk to them directly, I sent an email explaining my issue, the response I got was asking for the name on my order, I tried to tell them that I never placed an order that someone obviously hacked my debit card and I didn't know what name or email that was used. They then asked.me for an order number since they could not find anything under my name or my email..I once again tried to tell them that I did not place an order with their company I also sent a screenshot of the transaction, now they have stopped responding to me. I am trying to make.sure they don't try again, the account they tried is my cash app account and I use that account to make automatic payments to certain companies, I locked my card this morning because of this fraudulent transaction, by doing that I missed a payment and this has caused problems for me, I had to unlock my card so that I don't miss anymore payments, if i have to order a.new card for this account , it will cause major problems, meaning that all these payments will have to be transferred to my main account and that is something I do not want to.do, that can leave my account vulnerable to hackers these companies need to be forced to verify that the person placing orders is the same person that owns the debit card they are using and not allow them to use a card with a different name. This is what happens when companies use AI instead of real people, help me force this company to allow you to talk to real people, I'm just glad that I had not transferred money into this account or I would have lost $130.00 , others won't be this blessed, I have like ****** dollars in payments that have to be paid by Friday and now I'm worried about putting the money in the account to cover all of them

  Business response

  09/05/2024

  Hi ******! I understand your frustration and want to assure you that we are taking this matter very seriously. I want to clarify that we will not make any further attempts to charge your card. We are investigating the issue to ensure that no unauthorized charges occur. Please continue to monitor your account and contact your bank if you notice any suspicious activity. If you have any other concerns or need further assistance, dont hesitate to reach out. Your security is our priority, and we are here to help resolve this issue.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a sample of Spoiled Child, tI received the sample 2 months ago, they then sent me a large supply of their product last month, I contacted them saying I did not want any auto-refills of their product. They said I had to sign into my account and stop auto refills, I told them there were no auto refills listed on my account since I did not sign up for auto refills. then they sent me another supply of product and i was charged a second time for $96.25 I asked to return the product and please cancel any refills, they told me they could not cancel them that I had to. I sent screenshots showing I had no purchases listed on my account therefore it was not possible to cancel. They refuse to help. I want my money back and my account cancelled.

  Business response

  08/30/2024

  Hello *****! Our customer service team has responded to all your inquiries, but I'm sorry to hear that you feel the issue has not been fully resolved. I would like to inform you that your automatic refill orders were previously associated with the email address *************. Additionally, I can confirm that you no longer have any active auto-refills linked to your account.
  If there is anything else we can assist you with, please let us know.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Never ordered anything from this company. They put two charges of $43.20 on my credit card. Dont know how they got my credit card. Ask this company to refund these charges.

  Business response

  08/21/2024

  Hi ******! I'm really sorry to hear about this situation. Please contact our customer support team immediately at ****************************** so we can investigate and resolve this issue for you. We take such matters very seriously and will work with you to address this as quickly as possible.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  7/26/24 a charge of ***** was taken from my apple pay money for unknown services. While I had a subscription with this company it was set to charge 38 dollars on September. I am unsure why they chose to take this random amount and I did not approve this transaction. I have now cancelled all services and asked for a refund in which they have refused to do so stating I can return product but do not see any product being shipped.

  Business response

  07/29/2024

  Hi *********! I see that our customer service team has responded to all your tickets, but I am sorry to hear that you feel you did not get a resolution. I do see that they submitted a refund on July 26th and canceled all future shipments. The refund should be reflected in your account within 2-10 business days, depending on your bank. There's no need to send the product(s) back! Please reach out to us if there is anything else we can assist you with.

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Citi Alert: $43.20 transaction with SpoiledChild Wellness posted to the acct ending in ****. View now at ***********************

  Business response

  08/13/2024

  Hi ******. So sorry for any frustration this has caused. I can see that you are already in contact with our customer service team. Please reply in our email thread so we can offer you support and resolve this.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I never even heard of this company and yet I find a charge on my checking account for $52.06 using a digital card I dont even own but somehow they got access to my checking account. Im disputing with my bank but have to wait until the charge goes through to fight it which I shouldn't have to because its fraud!

  Business response

  06/28/2024

  Hi ***!

  I'm so sorry for any frustration and inconvenience this has caused to you! It appears that you are already in contact with our customer service team. Please continue to communicate with them for further assistance. I noticed that they have responded to all of your tickets, so please be sure to check both your inbox and spam folder. Thank you for reaching out to and for your cooperation!

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the money matter part of it has been resolved. I am, however, waiting for a reply as to what the address was that their product was shipped to, so law enforcement can investigate the location. This company claims there was an account set up and a product ordered but they haven't told me the address associated with the order. 
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've been emailing this company to refund me $160.96 that I didn't approve. My bank denied all the transactions. Spoiled child tried multiple times and was finally charged $5.96 for a trial then 3 days later $160.96. My bank said there has NOT been an attempt to refund and Spoiled child has the funds in their end. They haven't released anything. I haven't even received the product to even try to return. I don't understand this business model. I just want my money back. I have emailed the representative with no help. The second I receive these products I will be returning everything. I can't trust a company that does this type of business. Please buyers be aware. SPOILED CHILD PLEASE GIVE ME MY MONEY BACK.

  Business response

  06/24/2024

  Hi *******, 

  I apologize for any confusion or inconvenience you may have experienced. Our customer service team has addressed all your tickets, but I understand your dissatisfaction with the resolution. As stated during the ordering process, a preauthorization was placed on your card for fraud protection. This preauthorization should be released within 4 business days after approval. Once the hold is removed, it will not appear as a refund; the line item will simply disappear from your account. Please continue to engage with our team for further assistance. I see that they have responded to all your tickets, so please check both your inbox and spam folder. Thank you for reaching out to us!

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩