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Business Profile

Vitamins and Supplements

SpoiledChild Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 382 total complaints in the last 3 years.
  • 159 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dishonest and deceitful. This company lead me to believe in "try before you buy" scheme and placed an unauthorized subscription transaction. Attempting to cancel my subscription or to even contact this company is impossible. I never received an email confirming my subscription and transaction. I just so happened to see a transaction on my bank account w/ an unauthorized charge. There are many complaints about this company with BBB and I'm appalled that this company is still around. I have sent an two email request to cancel my subscription and provide a refund. I WANT MY MONEY BACK.

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******** *********



     

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company seems like a scam to me. I signed up for a "try before you buy, just pay shipping" type deal, but they "pre-authorized" my card for the entire cost of the item ($100+). When contacted they said it would be refunded after processing within 4 days. Well, the item already arrived at my home (to be immediately returned), so clearly the order is done processing. They have given me the runaround and it has been 5 days with the order actually delivered and now they won't even answer my emails! So I'm out this money, and their crummy product will get out of my home first thing in the morning.Don't trust any company without a customer service phone number.

    Business Response

    Date: 04/15/2025

    Hi ******,

    I am sorry about the negative experience. I will share your feedback with the appropriate teams. I see that you are in contact with customer service. Please continue communication with them via email.

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a liquid collagen product from Spoild Child. I was sent the product, that I paid for, but two days later they charged my PAY PAL account an additional $41.94 and then they charged it again a month later for another $41.94. I currently have a ******* dispute open. I never agreed to a membership or any reoccurring charges. I want my money back!

    Business Response

    Date: 04/15/2025

    Hi ******,

    We apologize for the inconvenience, but we couldn't locate any order information associated with the email address used above. Please contact ****************************************************** and they will be able to assist you.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to a free trial of their collagen product. I was only supposed to have a $5.98 shipping fee billed to my account. They declined to state anywhere during checkout that they were putting a hold on my account for $103. I can cancelled the subscription right away and contacted the company to have the hold removed from my bank account to release my funds. They said it would naturally fall off my account within four days. I ordered Sunday and it is now Wednesday. The funds have not been released yet. The order also has not shipped when I contacted them but they did not offer to cancel it or stop shipping either. I want the hold removed immediately and the funds released to my account and I want a return label to ship back the trial package. This is not a free trial, it's disingenuous advertising and I want my account with them deleted after the order is returned. I will not be doing business with them in the future.

    Business Response

    Date: 04/10/2025

    Hi *********,

    I am sorry about the negative experience. I will share your feedback with the appropriate teams. I see that you are in contact with customer service. Please continue communication with them via email.

  • Initial Complaint

    Date:04/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for the montly auto refill of the liquid collagen. barely 2 weeks in & my bottle was getting low. I had received 2 gift cards from them for giving reviews so I msgd to asked how to use it with my auto refill, ******* messaged me back and said it could only be used with a new purchase. So I went on their website was trying to decide if I wanted to get a new bottle with a gift card or just refill early. I had the extra bottle in my cart, but decided to refill my subscription & was going to buy their collagen serum & use the gift card. So I selected to refill early. This was on a Saturday night. I didn't get a notification that it had went through untill Sun morning, I received a notification from ****** for a purchase of *****. The collagen was *****. So i looked at the invoice. It showed i had purchase the 2nd bottle. Well I thought it was most likely my fault. As I sat there & thought about it i knew I didn't make the purchase. I know for a fact that I didn't enter the gift card & one had been used i could tell from the price of ***** I msgd asked for someone to help me understand what happened. ******* msgd back said i had made the ************* was already being processed & couldn't be refunded. I decided to look into their reviews & what I found is this is a VERY common thing. They are either intentionally ripping people off or.. well there is not or. They know that their website is very misleading. And they choose not to fix it. They also know that most people will keep the product versus the hassle of returning it. Like I told her I am not spending 45 mins of my 30 minute lunch to go to the post office. When my package didn't ship yesterday I messaged her today & told her it's not shipped I want the 2nd bottle canceled. I was on FB saw MORE people that this has been done to. & some said they got refunded. Yes I did tell her at 1st I would just keep it. But she also told me in the 1st message that it couldn't be canceled or refunded.

    Customer Answer

    Date: 04/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****



     

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 5 days agomoney has already been taken from my bank and when I try to locate my order it tells me that no order has been placed! I try to call but get recording and then they hang up! No response to my emails! I even got a fraud alert from my bank. I just want my money back and cancel my orderthey wont let me cancel order. Im very disappointed in this company there ads are very misleading stating that they wont charge me for 2 weeks and I dont pay if Im not satisfied with product and yet I have no order no product! Thats crazy bad business! Please help!

    Business Response

    Date: 04/10/2025

    Hi ****,

    I am sorry about the negative experience. I will share your feedback with the appropriate teams. I see that you are in contact with customer service. Please continue communication with them via email.

  • Initial Complaint

    Date:04/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an auto refill monthly for spoiled child. I tried to log into account to cancel auto refill. I cannot log in for some reason ? So I tried calling all I get is a recording. I emailed them to please cancel subscription due to I cannot afford it they still sent and charged me. I am on my second e mail to cancel before we another box arrives and have received no reply. How do I speak to someone to cancel subscription.

    Business Response

    Date: 04/08/2025

    Hi ********,

    I see that you are in contact with customer service. Please continue communication with them via email.

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dislike the taste of the product I purchased ended upset my stomach. Im trying to return it. It says I need to wait for an email and Ive been waiting. I have emailed three different addresses and have not received a response and Im very concerned that I am gonna run out of time and they will not accept my return at all.

    Business Response

    Date: 04/08/2025

    Hi *******,

    I see that you are in contact with customer service. Please continue communication with them via email.

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up for the Try Before You Buy and they didn't disclose they would put a temporary hold of THE FULL PRICE in the account. A trial that was supposed to only be a little over $5 for shipping became a huge immediate investment. And the charge supposedly takes a few business days to drop. I wasn't expecting this and I have a car payment coming up. It looks like other people are having this issue and this needs to be disclosed before signing up for Try Before You Buy. They aren't following the name of that cause putting a hold on the account for the full price that "auto drops off" is not trying Before buying its just them ensuring they get paid before they send us their expensive products.

    Business Response

    Date: 04/08/2025

    Hi *********,

    I see that you are in contact with customer service. Please continue communication with them via email.

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not charge my card again unless I place an order. I do NOT have a subscription yet. I will be getting one soon as yall products are the best I have used in my life especially the hair care ones. I will subscribe as soon as I can set aside the extra money. Im a disabled veteran and money kinda tight right now. Thank you.

    Business Response

    Date: 04/03/2025

    Hi *****,

    I see that you are in contact with customer service. Please continue communication with them via email.

SpoiledChild Inc. is NOT a BBB Accredited Business.

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