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Business Profile

Wedding Consultant

Zola, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Consultant.

Reviews

This profile includes reviews for Zola, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Zola, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 18 Customer Reviews

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    Review Details

    • Tiyannah T

      Date: 04/14/2025

      Tiyannah T

      Date: 04/14/2025

      I had great service from Zola with the website, Save the dates and invitations. However when it came time to transfer the honeymoon funds to my account, I am having difficulties. My account information is correct, but they asked me to upload identification to verify my identity. I uploaded my license and received another email that I needed to upload identification to verify my identity. I tried uploading multiple times and also from an actual computer and the cycle continues of emails requesting identification. I tried to call Zola.. nothing. Their only true communication is through email which is extremely sketchy and inefficient. I received cash gifts from Family and friends and have no way to access it. This is so disappointing and upsetting after such a lovely celebration. It feels like Zola is trying to steal from me or force me into converting the honeymoon funds into a Zola gift card which I have no interest in.

      Zola, Inc.

      Date: 04/15/2025

      The customers identification was accepted on April 14, and their account is now fully verified. Their most recent transfer request is currently being processed. An email confirmation will be sent within 13 business days once the process is complete.

    • Brooke S

      Date: 02/20/2025

      I have been using Zola as a vendor for a little over a year now. I have spoken up on many occasions about issues that I was having and called them out on things I knew was happening behind the scenes - they did not like that. Today, I purchased credits and within minutes I received an email from **** stating my page has been taken down and I had been refunded. WHAT?!?! I NEVER asked for this! Yes, I told them I was going to lawyer up because of these continuous issues, even after speaking to ****. This is completely a form a retaliation and discrimination against me and my business. I will not let this go because it's not right. I plan to speak out against them with a news report I'll be doing. I have informed them of this as well. Silence. Funny.BRIDES TURN BACK NOW!!! Go to The Knot or Wedding Wire!

    • Elissa T

      Date: 01/09/2025

      Great for most wedding planning, but not registry. I ordered sheets over a month ago that they said shipped and I never received. I am still waiting for my order replacement that after a month someone finally told me is out of stock. I ordered a whole duvet with matching sheets set. **************** is useless.

    • Brittany K

      Date: 09/21/2024

      *** up with Zola! Im a vendor using their site. They continue to change their prices for credits leaving you stuck with wasted credits that you cant use to reach out to clients. I have **************************** $10 that I can never use bc they decided to change it to 12 credits to respond to a couple. It seems every other week they change their pricing scheme. I could see a slight increase maybe once each new year, but their pricing changes multiple times within a short period. Its not consistent its just what they feel at the moment. It has been this way from the beginning and its getting more and more expensive each month with them. The amount of credits change to respond or the price to buy credits change leaving you in a bind and making it look bad to the couple youre trying to connect with. Its a pricing scam. I dont trust this site anymore. Im ready to cancel my account.

    • Julia W

      Date: 08/03/2024

      What a disgrace of a company. A wedding guest made a purchase from our registry. AFTER they made the purchase or after they paid for the item and the "shipping" the item was listed "out of stock and won't be shipped at this time". Even the option to convert it to Zola credit is a scam because now the money that was supposed to be used for shipping is supposed to go to a credit.

    • Brandon W

      Date: 07/05/2024

      DO NOT USE ZOLA FOR YOUR WEDDING REGISTRY. So far I have only received one of the items on my registry that my guests paid for. My wedding was May 18th, 2024. Multiple items were "unavailable" or were "ready to ship" but never shipped. They also refuse to give you a cash refund if something goes wrong with the item purchased. They will only give you "Zola credit" which, you guessed it, can only be used on their site for other goods. This might be tolerable if they had a half-decent customer support model but they don't. They purposefully make talking to someone at their company impossible. You can only email them and they don't get back to you for hours, sometimes days. I am now in week 2 of battling for a refund on a $200 Chef's knife. It's been in "Label created" stage (according to **** since May and I've tried to cancel it for a refund twice now and they claim they can't do anything. It's gotten to the point where I feel my only option is to file a claim in small claims court. Over a chef's knife. It may just be negligence, but for such a well-known company it has to be predatory. 1.06 star rating on the BBB says everything. Use literally anybody else for your wedding registry.

    • Macaon D

      Date: 04/15/2024

      I wish I had done my self research on this site before purchasing any product! I ordered a Sephora gift card digital for my wife who urgently needed it and to my surprise it's been 72hrs without receiving the product while money has been deducted from my card this is absolutely unfair

    • Janna R

      Date: 03/04/2024

      Zolababy makes it impossible to transfer any cash balances to your account; additionally when by mistake i selected to transfer a cash balance into credit while trying to figure out how to transfer the balance to my bank account, ********************** did not allow this option. Also, Zolababy does not have a customer service rep to help. You can only reach them by email, however, they take 2 to 3 days to respond.

    • Julie J

      Date: 02/07/2024

      We signed up as a vendor on their website and were on the site for just 6 weeks when they removed our profile pending and internal investigation. lol Do not sign up with this company as they can, apparently, remove you without warning. We do nothing wrong. We are a women owned business.

    • M.C. (Mette Christine) N

      Date: 02/06/2024

      Zola.com is in direct violation of the California Consumer Privacy Act of 2018 and in violation of their own privacy policy transferring my data from one bride to another. They gave my personal information to a "bride and groom" in violation of their own privacy policy after I reported the potential scam text I received. How the violation transpired * Received solicitation from unknown ******** phone number to enter my data on Zola.com * No bride or groom last name in possible scam text so I informed Zola.com customer service.* Simultaneously I searched and ************* were not listed publicly on Zola.com * I confimed with Zola that the ******** Telephone number was unrecognized as theirs.* I never entered my data, but knew Zola.com had my information from another bride.* Zola.com acknowledge my data but refused to remove my data on their site * I sent them a copy of their privacy policy reminding them of their obligation * THEN Zola.com then wrote the scam "bride and groom" with my information!DO NOT GIVE YOUR DATA TO THIS UNSCRUPULOUS COMPANY.

    Zola, Inc. is NOT a BBB Accredited Business.

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