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Business Profile

Weight Loss

WW

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WW has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WW

      675 Sixth Ave, 6th Floor New York, NY 10010

    • WW

      11 Madison Avenue, 17th Floor New York, NY 10010

    • Weight Watchers International, Inc.

      300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

    • WW

      5505 Johns Rd Ste 700 Tampa, FL 33634-4307

    • WW

      3609 Austin Bluffs Pkwy Colorado Springs, CO 80918

    Customer Complaints Summary

    • 508 total complaints in the last 3 years.
    • 240 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel to no avail. There is not option on the site to cancel I have made numerous phone calls and I cancelled in the required time period.No company should make people continue a subscription that they don't want.

      Business Response

      Date: 10/27/2022

      Members may cancel at any time via phone, email, chat, the app or the website. Depending on their membership and when they cancel, they may incur an Early Termination Fee. This member signed up on 6/30/22 for a 6 month promotion with a free cookbook, the first three months were free and months 4, 5 and 6 are at $22.95 per month. If canceling anytime before the last charge, an Early Termination Fee of $42.95 will apply. 

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled an account I had with them on 3/15/22 and continued to pay until my contact was up on 7/15/22 which was specified in my cancellation email. However, I kept getting changed for August, September and October. I called customer service and tried to resolve the issue with them but was rudely told they would only reimburse me for October. I believe they have stolen money from me.

      Business Response

      Date: 10/27/2022

      We left a voicemail and also sent an email to this member explaining the issue is she had duplicate accounts. We issued our max ******** refund for the duplicate payments.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

      Customer Answer

      Date: 10/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered May 19/2022 for a three month trial at $13/month due to a promo. After 3 months, decided it would not work for me and chatted with customer service to cancel my plan. Took several chats to figure it out, but it turns out they could not cancel it until the end of the subscription period (which I assumed was 3 months!) but turns out was an entire year. How did that happen when I signed up for a 3 month contract?I still want to cancel my plan, and ideally would love a refund for every month since I first tried to cancel (August 19th).

      Business Response

      Date: 10/24/2022

      This case has been forwarded to our ****** offices where they will reach out to the member for resolution.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

      Customer Answer

      Date: 11/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough to me and the matter has been resolved. I would still like to see a chance in their marketing, as I was blamed for selecting the wrong option when signing up (not the case - see original attachement).

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my membership 4/21. I didn't realize was card has still be charged until 10/18/22, I immediatley call weight watchers to let them know and they said if it wasn't me that resigned up it must be fraud. I believe WW reactivated my account without my consent and has been charging me. The representative could see that I was not using the program and told me she would research and opened a case for fraud. I believe the fraud is against Weight Watchers. I have requested to be refunded for the months I was charged without my consent. I have contacted by bank as well and they are looking into it as well but because it took me so long to notice they aren't sure they can do much. This is not the first time over charging has been done with me or other family members. I hope the BBB can help get fair honest resolution to this issue. I have filed a case with Weight Watchers for fraud but they are the ones that committed it.

      Business Response

      Date: 10/26/2022

      We have spoken with this member, explained and processed our max ******** refund.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Weight Watchers and within 5 minutes of signing up I tried to cancel, I knew if was not for me. I contacted them and they advised that I signed a contract for 6 months and there was no trial period which I read that there was a trial period. The person that I chatted with was very rude and did not want to help at all. I have never used this program before and I will not be using at all. I am not asking for a refund I simply just want to cancel.

      Business Response

      Date: 10/19/2022

      We have spoken with this member and regret she had a negative experience. She was attempting to cancel within the 3 day cool-off period, so we re-canceled to end today and refunded her initial charge.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

      Customer Answer

      Date: 10/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:10/17/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I joined WW last December. I had been a previous member dating from 2016. We just discovered they were still billing us AND billing for 3 accounts. **************** said my old account was picked up and new account. I thought I had canceled 2 accounts last spring. On line. They wont even refund the money for third account. Their computer system must not come up telling you you already have account. At minimum want refund for third account. Again, I thought I had cancelled last spring. Will never use them again! Please help

      Business Response

      Date: 12/01/2022

      We have spoken with this member, explained why the system did not catch the duplicate account and issued a refund.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

      Customer Answer

      Date: 12/06/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined WW and according to their website, you can cancel at anytime. No where in the signup does it indicate that you will be forced to continue to pay the monthly fee if you do cancel. It doesnt say so when you try to cancel either, they just keep charging you. I tried to cancel online and it would not work. This was several months ago. I contacted customer service to cancel immediately and stop charging my credit card but they have told me that it is impossible for them to cancel the membership early and impossible to stop charging my card until 2023. This is an absolute scam!! I am asking for a refund of at least 4 months that my credit card has been charged. I spoke with a very rude and condescending person when I called Weight Watchers who refused to stop the charges. He refused to let me speak to a manager and finally said he would have one call me back but this never happened. What an absolute scam!! On top of that the customer service I received was rude and condescending and refused to put me through to someone who can help me have this charge stopped. If youre going to treat your customers this way you need to put that information on the front page where it can be clearly understood, not buried in pages and pages of text that is not easy to understand and is split up under multiple links. Absolute terrible business practice and absolutely ridiculous to claim that their system is incapable of canceling a re-occurring charge to my credit card. If youre not authorized to charge my credit card then isnt it illegal to continue charging my card? I filed a complaint earlier with the BBB but received a message that since it wasnt local they couldnt do anything. I want this to be completely cancelled with no more charges. The horrible WW customer service rep said it would cancel in January but it was not possible to stop the charges even when I asked to pay a penalty if need be. This was 6 months ago.

      Business Response

      Date: 10/19/2022

      We regret this member had such a negative experience. We have reached out to her, explained and resolved her concerns.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a digital subscription. I canceled my account. But they didnt have record and since it was 18 months ago my records are unavailable. This is an interactive service. I received zero notifications for over one year. I changed my cc and address and was continuously billed. Billing showed under utilities which is not the type of service. so it was not on my year end statement as something for me to see.

      Business Response

      Date: 10/17/2022

      We left a voicemail for this member and sent her an email asking her to please call our Corporate Affairs Resolution team. We hope to hear from her soon.

       

      Sincerely,

      *****

      Sr. Member Spport Specialist

      Weight Watchers

    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up in March for a 3 month promo. I cancelled after realizing that the pricing was not as advertised. You cannot cancel on the app you have to cancel on their website which I did. Recently I noticed that I am still being billed full price since May, after I cancelled. I called today and they have no record of my cancelation nor could they confirm I havent even logged into their system to use their service. Most companies can see that you logged in to cancel and if there was an error will still acknowledge. They offered no help but asked if I wanted to continue on a better rate. I canceled effective today, but what about my almost $150 they still have? Its a scam and very surprising that an organization of this size would treat customers so poorly. Especially for a system where there is no merchandise exchanged. Seems illegal.

      Business Response

      Date: 10/17/2022

      We left a voicemail and sent an email to this member to please call our Corporate Affairs team at her earliest convenience. We hope to hear from her soon.

       

      Sincerely,

      *****

      Sr. Member Support Specialist

      Weight Watchers

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did this transaction. 9/23/22. It is for 3 months free and then the next 3 months there is a charge. So they will start charging my card 12/22/22 for 3 months or longer unless I cancel. The problem is I did weight watchers 20 years ago and it was wonderful. There were live people to call. This is on apps. No one to contact.. The meetings are not close and not daily. I am not privy using apps. I can't even get in touch with a person to ask questions. I am frustrated and done with this. I won't be using it at all. I am extremely disappointed. They sent me a scale with my membership, which I couldn't opt out, don't need it. I want a cancellation of this I have not been able to use this at all.

      Customer Answer

      Date: 10/12/2022

      Better Business Bureau:
      I spoke to *** in customer resolutions and she agreed and canceled my upcoming charges in January and closed my membership. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

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