Business ProfileforSony Corporation of America

transaction: 10/10/2023 Issue: the headphones broke without any type of harsh treatment by the user. My son has a large amount of hair. We bought these specific headphones (the most expensive **** headphones at the time) to make sure they would fit around his hair and not get tangled up. Upon using the headpones, the post that holds the one ear piece broke right at a joint where the headphone swivels. These headphones were less than a year old and cost $427.99. The attached pictures show there is no damage to the headphones other than the break, and show my son putting them on. I contacted Best Buy (the store where they were bought) and requested we be allowed to return them. We were told we had to go through ****. Upon calling ****, they were extremely confratational, and said that it was my sons fault they broke, and that they will not cover new headphones. after trying to get them to understand, **** hung up on me and closed the case so i was unable to call back and even reference that there was a previous case. This headphones were supposed to have a warranty on them, and **** has completely ignored their obligation to the client by refusing to assist with this. Originally, i would have accepted a replacement pair, but now, after how **** has treated me, I do not want any other items from ****. I want my money back so I can purchase from a more reasonable company that will back their products. This whole thing has made it so I will never pushed a **** product again.