Complaints

This profile includes complaints for Sony Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sony Corporation of America

  25 Madison Ave New York, NY 10010-3685

• 

  Sony Corporation of America

  Sony Music Entertainment 25 Madison Avenue New York, NY 10010

• 

  Sony Corporation of America

  3201 Maguire Bl Orlando, FL 32807

• 

  Sony Style Dallas Galleria

  13350 Dallas Pkwy Ste 1700 Dallas, TX 75240-6624

• 

  Sony Corporation of America

  151-9402 135 Ave NW Edmonton, AB T5E 5R8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new **** A7C II camera and **** FE 2470mm F2.8 ** II lens on April 9 in good faith from a private seller on ******** Marketplace. The seller provided original ****** receipts and sealed boxes. I paid $3,450 via ***** and have full proof of payment, matching serial numbers, and legal ownership of both items.After attempting to register the products on ***** website, I was informed that the warranty was not valid. I contacted **** Support, who told me the items had been flagged and that I needed to contact ****'s Fraud Team at *********************** I emailed them on Friday, April 11, 7am, and followed up with a second email on Friday, April 18, 9am, after receiving no response. To this day April 22 I have not received any reply. I also called **** Support, but they said they have no access to the Fraud Team and that email is the only point of contact.After further investigation, I contacted ****** and learned that the original buyer (the seller) had fraudulently claimed he never received the lens and was refunded by ******. When he attempted to do the same with the camera, his account was suspended for fraud. I had no knowledge of this when purchasing the gear.I am a bona fide purchaser I paid full market value, was not involved in any fraud, and am the lawful owner of the equipment. I have done everything right, and yet I am being denied basic warranty coverage and ignored by **** entirely.I am requesting that ****:1. Acknowledge my case and respond to my emails.2. Evaluate my documentation as a good-faith buyer, including payment proof and ownership details.3. ********* the 1-year manufacturer warranty that applies to these products.4. If necessary, exchange the affected items to resolve the issue.**** CHEPURA Attorney at Law *********************************************** Cell: *************** Email: ****************** Web: *****************

  Business Response

  Date: 05/05/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***** Chepura about the **** CAMERA ILCE7CM2B. We have reviewed the documents/proof of purchase sent and determined they are not valid. We are unable to assist you with further warranty options or claims.
  
  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I respectfully reject ****s response as it does not address the key facts of my complaint or the unique circumstances of this case.
  
  I am a bona fide purchaser of the **** A7C II camera and **** FE 2470mm F2.8 ** II lens, which I purchased brand new in sealed boxes on April 9, 2025, from a private seller. I have full proof of payment (Zelle transaction), original ****** receipts, and verified matching serial numbers. I have acted in complete good faith and am the lawful owner of these products.
  
  After attempting to register the products, **** denied my warranty, citing internal flags tied to a fraudulent claim made by the original buyer (the seller I purchased from). I had absolutely no knowledge of this fraud at the time of purchase and paid full market value.
  
  Most importantly:
  Before finalizing the purchase, I thoroughly verified the legitimacy of the items, including checking serial numbers and registering both products on ***** website. ***** system successfully completed the registration for both items, with no errors or fraud flags. Had the registration failed or raised any red flags at that point, I would have walked away from the sale. I relied in good faith on ***** own registration system to confirm the legitimacy of the products. It was only afterward that I was informed the warranty would be denied due to an internal fraud flag.
  
  This situation demonstrates a failure of ****s system to provide accurate, real time fraud alerts. I, as a good faith buyer, am now being unfairly penalized for fraud committed by someone else, despite having done everything right.
  
  Additionally, I have contacted ****s Fraud Team twice by email (on April 11 and April 18) and have followed up through **** Support. To this day, I have received no direct response from the Fraud Team, only generic rejections that do not address the full context of my case.
  
  My requests remain reasonable and fair:
  
  1. That **** acknowledge and directly respond to my case.
  
  
  2. That **** thoroughly review the documentation Ive providedincluding proof of payment, serial numbers, receipts, and ownership.
  
  
  3. That **** reinstate the standard 1-year manufacturers warranty or offer an equitable resolution, such as an exchange for unflagged items.
  
  I am not seeking any special treatmentonly the standard warranty coverage that should reasonably apply to these products. I am disappointed that **** has not engaged meaningfully so far, and I request that this case now be escalated for a proper review at the executive or legal level.
  
  I also have a full record of my conversation with the seller, confirming the sale and terms, which I am happy to provide upon request.
  
  Thank you for your attention to this matter.

  
  Sincerely,
  
  ***** *******
  
  

  Business Response

  Date: 05/07/2025

  Responded to cust complaint via ******************** website
  ____________________________________________
  
  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ***** Chepura about the **** CAMERA ILCE7CM2B. The proof of purchase provided is not valid. We are unable to assist you with further warranty options or claims.
  
  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Better Business Bureau,

   

  I am submitting this as my final response to complaint ID #******** regarding Sony Electronics.

   

  **** has now submitted two responses, both of which are identical and dismissive, stating only:

   

  The proof of purchase provided is not valid. We are unable to assist you with further warranty options or claims.

   

  This is not a meaningful response and does not address:

   

  1. My legal ownership of the products.

   

  2. My full payment with proof.

   

  3. The fact that ***** system allowed registration of both items without any fraud warning.

   

  4. The fact that I relied on ***** own platform in good faith before completing the purchase.

   

  5. The emails sent to ***** Fraud Team, which have never been acknowledged.

   

  6. My offer to provide the seller conversation logs and any other evidence needed.

   

   

  **** has ignored the central facts of this case and refused to engage. Their continued refusal to acknowledge or address the situation demonstrates a breakdown in basic customer accountability.

   

  I am disappointed, but not surprised, by their unwillingness to resolve a situation where I, a legitimate and careful buyer, am being punished for another persons fraudulent conduct. Sonys behavior reflects a complete disregard for consumer fairness and due process.

   

  I request this complaint be closed as unresolved and that my case and Sonys response history be made publicly visible on Sonys BBB profile so that other consumers are aware of how warranty denials and fraud flags are handledeven when the buyer is completely innocent and transparent.

   

  Sincerely,

  ***** *******

   
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I decided to purchase a ************** along with a 4-year extended warranty from **** that included coverage for accidental damage. Unfortunately, for the past two years, I have been dealing with intermittent issues such as picture flickering and color distortion. Initially, I chose to overlook these sporadic occurrences, thinking they might resolve on their own. However, just yesterday, the problem recurred, prompting me to document the issue with both photos and videos. It became clear that the malfunction was related to the TV itself and not my streaming device, as the issue persisted regardless of the source. I also have photographic evidence from previous occurrences.I contacted **** customer support seeking assistance for this ongoing problem, only to be met with disappointment. They informed me that they had no record of my 4-year warranty and declined to assist me, instead directing me to reach out to B&H for further help. I reached out to B&H regarding my television issue, and they instructed me to get in touch with **** support directly to handle the matter. For your convenience, I have attached the invoice (along with pictures of my TV) that includes details about the **** four-year extended warranty I purchased from B&H.We must resolve this situation promptly, whether that means arranging for a repair of the television or obtaining a replacement unit. I appreciate your assistance in addressing this issue and look forward to your support in finding a solution. Thank you!

  Business Response

  Date: 05/01/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ***** about the ******* XR75Z9K. The only way to purchase an extended warranty from **** is from the sales team or the protection plan website (*****************************************************), base on the invoice, purchase of the extended warranty belongs to the dealer not ****. Due to the fact that the unit is beyond the manufacturer's warranty, we regret to inform that we are unable to assist with the repair/exchange. 
  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned 2 bluray players to **** 1 in January 1 in March both under warranty they sent the same shipping label for the 2nd one and claim it's lost with ***** both were picked up at my residence by ***** I have the emails and call logs they have repeatedly dropped calls and not called back numerous times I no longer want any replacements since these models are deffective a model 1700 and 3700 which they claim they can't find i am seeking a refund for both since the replacements will only be under warranty for the remaining time left on the effective models they break down after a few months of play I had the same exact problem with ** bluray they don't want to admit to the problem thier product has a replacement wouldn't do any good it would break down again but my warranty would be void at that time I have been trying to resolve this problem with no hope the 2nd model was new and only lasted 2 months from when I sent in the 1st one I have pictures of the calls I've had to make over and over because they have hung up or claimed we're dropped but yet they only called me back once

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Model: XR65X90CL Serial: ******* Case Number: ******** This is regarding TV purchased in Dec 24 -still under warranty. TVs screen shows non-uniform pictures and dark spots. After several emails and pictures including video sent to **** support, ***** engineering team acknowledge that TVs LCD screen has defect due to dust and other unforseen conditions during manufacturing of LCD. This bending of images, dark spots are normal and they wont cover under warranty. I reviewed their warranty documents and no where it says this. I told them that if I have known this I would not have spent so much money to buy their TV. I asked them to repair the TV or reimburse me. They refuse both. From my online research I know **** is addressing such issues. May be due to my accent they r taking different approach with my case. I am reaching out for your help to resolve my issue.

  Business Response

  Date: 04/28/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from Amish ***** about the ******* XR65X90CL.  Unit was diagnose working within specs, however as a good will gesture and one time accommodation we offered a no cost exchange, customer agreed.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased WH-CH720N Wireless Noise Canceling Headphones online from **** directly on purchase order #******** on 4/8/25. Delivered 4/10/25. Audio occasionally cuts out for less than a second. This happens one to two times per hour. I have tried every **** customer service voice line, chat, and text line. All say my issue cannot be resolved, but no human has responded. If product is defective, would like my money back. If issue can be fixed, would like it to be fixed.

  Business Response

  Date: 04/24/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ****** ***** about the **** headphones WHCH720N. We offered technical assistance and was determinate unit needed to be exchange, customer agreed to get exchange under the warranty.
  
  Sincerely,
  
  *** ****
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a **** *********** receiver that started making popping sounds whenever large electronic devices are used in my house. My installer diagnosed the problem, contacted ****, and **** sent me a shipping label via RMA for repair. Here is where the issue begins.I called **** support to ask them how to ship the device, they recommended paying for fragile shipping (out of MY pocket). I did so and shipped the device. Now ************ (****'s partner) is saying the device was damaged in shipping and want me to pay 600 dollars more out of pocket. I have talked to **** 6+ times now and been assured 3 times it would be covered, no problem. But the support *** keeps changing and saying something different to ************. ************ will not agree to even diagnose the original problem until they are paid for damage that I do not see as my responsibility. I can't get **** to help me resolve the issue. It has been over a month.The facts as I see them:I shipped the device per ****'s instructions.I did not pick the shipping company, **** did. They are saying I should have gotten insurance?? It's their label and their partner shipper and they did not instruct me to get insurance.************ is their partner, yet I am stuck in the *******************'s pricing for repair is not in my control. I did not pick this company, this is ****'s ********** has been greater than 1 month trying to get a fix for a manufacturer problem for a premium device.I want the ********************** done and my device back. Please.

  Business Response

  Date: 04/17/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ****** ****** about the **** receiver STRAZ5000ES. The unit got damaged on the way to the service center, as a good will gesture we advice the service center to return the unit to customer to complete a full exchange on the unit, customer agreed.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Recently bought a ******* and Was calling **** Support The same day it Came out of the Box, Just a few Days ago I had a Technician " Finally " come to Fix my TV.... Well I thought so. Seems They like changing the Support on the fly. I have supplied Pics of the needed things.I will assume after reading those Support ??? emails and if it was you, you'll be wondering as ******** do I go from an email saying my TV needs repair and Parts have been ordered, to Parts recieved and Tech will be coming to fix the TV, to Tech comes and looks at it , ********** All is well and Now because the tech says that, they don't fix what they said in their OWN emails , said needed to be Fixed???Sincerely, ****** ********* P.S. Even though it wasn't mentioned at purchase, I am willing to beleive that the ONLY reason I was able to get a credit off on the Purchase, is because it was a returned Item, and was sold to me as new ???My previous ******* I owned for 6 yrs and Thankfully it worked fine even though I had 2 issues with that , that I never got resolved, After 6 yrs I would have thought **** Has Changed , but Here I am requesting your help.The tech tried to tell me what I was showing him, all **** TVs had this, so it is Normal. I said No, If they all have this Then **** Is being Too lazy to fix them and Hope people will just accept that reasoning. But he told them all was fine so now they won't do anything, regardless of their own emails they sent me saying otherwise.Their ideology is , If there is a robber standing in front of you ( TV Screen Issues ) but then you Put a Curtain in front of the robber ( Can't see the issues during normal viewing ) then the robber isn't there in front of you anymore???I always told the support people I managed to speak with, " If I could turn the clock back, I never would have bought this TV ".....

  Business Response

  Date: 04/17/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ****** ********* about the ******* XR65X90L. Tv was diagnose from the engineering team to be working within specs, however as a good will gesture **** offered a buyback from the full amount, customer agreed to the offer.
  
  Sincerely,
  
  *** ****

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *********

   

  P.S Yes It is being resolved, It is too bad that it had to go this far to get resolved, Never in all the time trying to get this resolved was I ignorant, or Theatening, But it took contacting you to get it rolling in the right direction. Terrible how companies are getting when dealing with things. I ask you when you Look at the pic I attached, Does your TV look like this? And would you beleive that is working the way it should be? And If your Same brand of TV before this one Didn't Have it, How can it be NORMAL for this one???

  More like that want to use excuses to cover thewir **** because they don't know how to Fix the issue, or they were too lazy to fix issues before the TV's went out for sale, and THINK buyers should just accept, the working as intended Excuse, " More like Working how they Know it shouldn't Be, and just don't care. And Hope their buyers are smart enough to know Working right from working Wrong/

  Thank You BBB for your help

  Sincerely, ****** *********
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of WH-1000XM5 headphones on Feb 9th. 2024. On March 29th 2025 the headphones broke at the hinge while they were on my head sitting at my desk. Upon further research I found many other online posts dedicated to this same issue with this particular model of headphones. Furthermore, after speaking with **** customer support, it is apparent that they also acknowledge the manufacturing defect with the WH-1000XM5 model as they promote a special $99 repair with a 3rd-party partner for the previously mentioned model ONLY. **** is currently engaged in a deceptive trade practice by knowingly selling a premium product with a well-known defect that requires a special 3rd-party repair partner to address the considerable amount of repair requests received for a recurring issue.I am currently requesting of Sony Corporation of America:A full repair or replacement of the defective Headphones at no cost to me; or,A full reimbursement of the purchase price if repair or replacement is not possible.Public acknowledgment of the defects in the WH-1000XM5 model and corrective action for affected consumers.Failure to provide an adequate resolution will leave me with no choice but to escalate this matter, including but not limited to pursuing legal action and reporting the issue to the the appropriate state and federal agencies in regards to violations of consumer protection statutes.

  Business Response

  Date: 04/07/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******* ****** about the **** HEADPHONES WH1000XM5. A Limited Warranty is provided with the product that warrants against defects in material or workmanship for a designated period. Due to the fact that the unit was diagnosed with Physical Damage whether it is accidental or consequential is not cover under the warranty, however we offered the repair option and 15% discount on a brand new unit. Customer refused both options.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a gift for Christmas in 2017 of a **** Boom Box. The ** deck quit working shortly after purchase and the company honored the warranty, sending me a replacement boom box in 2018. I am now experiencing the same issue with the new unit but they say, the replacement unit only came with a 1 year warranty. They are unwilling to stand by their products. Upon lots of research, it has become clear that the ** player on this model is faulty and quits working after a short time but longer than the 1 year warranty service window. I want **** to stand by their products and send me a replacement part for the ** deck at no cost to me. I have gotten the run around by overseas "customer service" who just repeat that your unit is out of warranty. I am very unhappy with the lack of help or accountability for this company as they continue to make subpar projects and won't issue a recall on this product with repeat ** issues.

  Business Response

  Date: 04/01/2025

  Dear Dispute Resolution Services:
  
  Thank you for contacting Sony Electronics **** regarding the complaint your office received from ******** ***** about the **** Stereo CD / Cassette Boombox CFDS70. **** provided a replacement unit on December 24, 2018 when the unit still in warranty, after 7 years, on 2025 the unit is not longer under warranty. Unfortunately base on the purchase date (December 18, 2017) there is not possible accommodation.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TV 9 months ago and imediatly after I got it the TV would image would freeze, the TV made a loud noise from the speakers and the TV reboots. It is a random issue that happens randomly sometimes it doesnt do it for a week, but sometimes it does it 10 times in a 4 hour period. I have contacted **** multiple times and they have me do a factory reset but that doesn't fix the issue. This weekend I contacted support and they said it was a network issue. A network issue would not cause the TV to restart. I cannot speak to anyone that can help me resolve this issue.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****