ComplaintsforCollection Bureau of Hudson Valley Inc.
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to setup acp ( free Internet) with optimum. I didn't finish step 3 ( which is giving my info and payment) because I didn't have approval for coax wire. They still sent it out anyway. I text again to verify I needed a coax wire. They wouldn't setup an appointment for the wire outside to come in since I just rent a room. So I NEVER took it out the box not ever had service. They picked the box back up. That's why they aren't trying to charge for equipment.i never had service and they state that there service wasn't active in messages provided. They have no wires here to even get service so this is fraud . I never even finished the application and this box was still sent to me.in the first messages it even states I didn't complete application. Please have them remove this fake acct and amount please. Thank you for your help.Business response
04/12/2024
CBHV has requested an itemized bill and will forward it once it is received in our office. Please contact one of our collectors to assist in resolving this dispute.Customer response
04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Attendee panel closedGood afternoon I d received the " bill" but again as my screenshots show there was never any connection. I never completed the application for them to send the free equipment. Even after they sent it the screenshots show optimum couldn't put a wire outside to connect which means there couldn't of been service. Only one of the months were credit after speaking with optimum. The bill doesn't show any service usage if any data . Optimum has no wire service at my location. No usage of any kind was serviced to me. Please remove this fake bill. Thank youIn order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ******
Business response
05/02/2024
Good Morning
CBHV has already responded twice to this complaint. We explained we would request the IB and forward once we receive it, we explained if he really wants to solve this he need to call. It is not productive to keep responding to his complaint, his concerns were addressed anything further he needs to call or pick up our calls.
Thank you,
Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Good afternoon, I'm sorry you find me asking for information unproductive. Unfortunately I wanted things in writing since I've called optimum, and hour department and received answers from both you telling me to call the other. Each said it's not their debt. I will try to call this week while I'm off. And I'm a she by the way, thank you for your " assistance in this matter".
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** ******
Initial Complaint
04/09/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with ******* I am a victim of fraud, I do not have a contract with CLLCN BUREAU OF THE *** they did not provide me with the original contract as I requested.Business response
04/16/2024
This account is no longer with CBHV, please contact ******* to resolve your account.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved and now Ill contact optimum.
Sincerely,
*************************
Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
02/22/24 On Thursday I called to pay off a debt collection for *******************. The debt was paid in full. The following day I called to obtain proof that my debt was paid. I spoke to I believe her name was *****. I asked for a deletion letter to which I was told they didnt give those out. I understood and asked for anything that I could use as proof to show that I had paid my debt in full to which I was rudely told deletion letters were not given out. I then asked to speak to a supervisor in which I was hung up before I could finish speaking. I called back to which the same person answered and told me to hold on. I was then transferred to a collection manager ***. I asked *** if there was anything I could obtain from them showing I paid my debt to which she said yes. I was told a letter stating the debt was paid in full could be sent to me via email. I then provided an email and was told I would receive it within ***** minutes. To this day I have not received any email I was promised. The behavior and manner in which I was spoken to is unacceptable. The person I spoke to had no respect for me whatsoever and was not profession in anyway. I hope the phone calls are recorded. If they are I hope they are reviewed so that the behavior is noted and employees are better trained. At this point in time, all I ask for is proof that I paid my debt so that I may keep for my records and that the debt is deleted from my credit history. I understand that I owed a debt to a debt collection agency but that does not excuse the behavior I endured through this ordeal.Business response
02/29/2024
CBHV did email the paid in full immediately following your conversation, for your convenience we have attached a copy of the letter. The manager explained that we would notify the credit reporting agencies of the payment, it could take them ***** days to update it on their end.Initial Complaint
01/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Today on 1/4/24 I received a letter from Collection Bureau of Hudson Valley Inc. stating that I owe them $117.47. I never signed a contract with Collection Bureau of Hudson Valley Inc. and I do not believe I owe them any money. Additionally, the letter states that the original creditor is Optimum and that I owed $117.47 as of 09/22/23. However, in bad faith, ******* refused to cancel and refund my account when I attempted to cancel with them back in September of 2023. I wish to have this debt corrected to a balance of zero dollars.Customer response
01/04/2024
I have attached the requested letter.Business response
01/11/2024
The $117.47 is due to Optimum who has contracted CBHV to collect past due balances. We have marked your account as disputed, for assistance in resolving your account you can call the phone number on the letter to speak with one of our representativesCustomer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The last time I spoke to a representative on the phone they were hostile and refused to cancel my services. Additionally, the continued to solicit me for further business despite me having to repeatedly state that I want to cancel my policy and I do not want any further. The fact that they have authorized a creditor who again wants to get me on the phone again is worrisome and suspicious for fraudulent activity. I reject these claims of owing any money entirely, and I wish to dispute this further.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
01/12/2024
There is no fraudulent activity,and your account has already been marked as disputed. In order to resolve this you will need to speak with someone, the experiences you are speaking of are not with CBHV, our collectors will be assist you in a professional manner.Initial Complaint
11/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company recently was added to my credit report and I have no knowledge of this . I have never done any business with any of these creditor nor have I ever signed any contract with this creditor . This is fraudulent account and it must be removed immediately . According to FCRA Section 623 you must report accurate information on my credit . This can not be accurate because I never did any business . This is identity theft and you are reporting fraudulent accounts on my report. CLLCN BUREAU OF THE ** Account #**********Business response
11/20/2023
CBHV is collecting on behalf of *******. Please contact our office at ************ for help resolving this account. ********************** has requested the credit reporting agencies update your account as disputed, this may take ***** days to update.Initial Complaint
10/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On February 7th 2022, I paid a collection account with the original creditor *****'s. I spoke to a **************** and was told via phone communication that this account would be removed once I paid the account in full in which I did. I took down a reference number for the account being paid ************* and noted the letter myself with that information and who I spoke to. Since that time, I have noticed its being reported on all 3 credit bureaus and have went through each of them documenting the conversation and what I was told, and they still have not removed this item. I feel I was misled in order to accept the money and then not proceed with what they agreement of what they told me. I have attached the notes that I made and who I spoke to. I would like trade REMOVED from all credit bureaus based on agreement made with ****************Business response
10/04/2023
On 2/4/2022 you spoke with *** ********************** he explained to you that ******, not CBHV, is responsible for credit reporting on this account.Customer response
10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This is not the same information that I documented. I have a name, date paid, reference number and who I spoke to. Furthermore I do not have a signed contract with CBHV and I'm requesting this be removed from all credit bureaus as I was told would happen and didn't
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************************
Business response
10/04/2023
We reviewed the call,on 2/4/22 you authorized **************** to process the payment for your settlement. Earlier in the conversation he explained CBHV in not responsible for the credit reporting on this account. We cannot remove it from the credit reporting agencies because we were not the ones to report the delinquency.Initial Complaint
09/25/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
RECENTLY MADE A COMPLAINT WHERE BBB REQUESTED DOCUMENTS I SENT TO COLLECTION BUREAU OF HUDSON VALLEY WHICH WAS COMPLAINT ******** I AM NOT LIABLE FOR THIS DEBT WITH ******** PARAMEDICINE, I DO NOT HAVE A CONTRACT WITH COLLECTION BUREAU OF HUDSON VALLEY INC. THEY HAVE NOT PROVIDED ME WITH THE ORIGINAL CONTRACT AS REQUESTED.Business response
10/02/2023
CBHVs contract is with ******** Paramedicine to collect past due balances. CBHV has updated this account as disputed with the credit reporting agenciesCustomer response
10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
10/16/2023
CBHV has closed this account in our office, you will receive no further contact from us regarding this account. It will be withdrawn from the credit reporting agencies; this may take to ***** days to update.Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. PLEASE FORWARD THIS COMPLAINT AND DOCUMENTS TO ALL CREDIT REPORTING AGENCIES BEING EXPERIAN, EQUIFAX, & TRANSUNION ASAP AS THIS IS AN URGENT MATTER TO MY LIFE, FAMILY, AND FINANCES.
Sincerely,
*********************
Initial Complaint
08/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with CLLCN BUREAU OF THE *** I do not have a contract with **************, they did not provide me with the original contract as I requested.Business response
08/30/2023
CBHV has updated this account as disputed with the credit reporting agencies.Initial Complaint
08/29/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *******, I do not have a contract with COLLECTION BUREAU OF HUDSON VA. They did not provide me with the original contract as requested.Business response
09/14/2023
CBHVs contract is with ******* to collect past due balances. CBHV has updated this account as disputed with the credit reporting agencies.Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm not liable for this debt with CBHV I don't have a contract with CBHV agency trying to collect and reporting this to my credit report. I don't have a contract with this collection agency and I did not sign any paperwork with this collection agency in my case being CBHV stated that I have to pay them or owe them money when i do not have a contract with this collection agency. They did not provide me with the original contract as requested.Business response
08/16/2023
CBHV returned this account to Optimum 12/27/22.
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Customer Complaints Summary
75 total complaints in the last 3 years.
12 complaints closed in the last 12 months.